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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
I ordered sweaters and blouses on sheinside, received them after fifteen days, they were the same as in the picture.The size was suitable for me.
Date of experience: January 15, 2014
I have ordered several times from this site. I'm always satisfied with my orders. One time I had to return something, and It was easy.
Date of experience: July 28, 2017
All fit good. So pretty. 2 shirts exactly as seen and pink sweets with a photo of a cat on both knees. Funny. Too warm to wear now in south
Fla
Date of experience: March 29, 2023
Ordered something a few days ago and still
Haven't shipped or sent an email confirming my purchase or said how long it will take to be here.
Date of experience: April 3, 2017
Terrible clothes, and the fabric was literally plastic.
Not only that, customer service is non existent to say the least.
Wont buy again
Products used:
Non, they were all awful
Date of experience: October 17, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I am suffering from a purchasing issues and Heather is very helpful to help me resolve. 5 star definitely worth to her great work!
Date of experience: July 7, 2016
I'm in love with the Shein shop!
Buy several pieces and I am always satisfied!
Last piece I received was a very beautiful jeans!
Date of experience: September 4, 2017
No US customer service at all. Trying to return a purchase for over 2 months. Nobody to contact. In dispute thru cc now! Never again!
Tip for consumers:
Correct contact info
Products used:
None. Sizing is up & down
Date of experience: April 4, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I ordered last January (2023) and have yet to receive a response to my inquiries. They are happy to take your money but won't deliver their products.
Products used:
I did not get anything that I ordered. Dress jacket in Royal Blue, 2 blouses, 2 pairs of dress jeans
Date of experience: February 2, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Great online store for women's clothing. Huge selection of goods, quite often I buy even if I do not like a product it can be returned.
Date of experience: May 17, 2022
I think it is a store with reasonable prices, and nice clothes for any style, in addition to the very efficient and friendly customer service.
Date of experience: March 18, 2018
I ordered some items on an express delivery and so far nothing has arrived, could you please let me know when or if it is coming!
Thank you
Date of experience: July 17, 2018
Dear Denise,
Our team has emailed you via Dispute@Shein.Com regarding your order. Kindly respond at your earliest convenience. We hope to hear from you soon.
They always do their best to make sure their customers are taken care of. I've never been disappointed by customer service or the items I receive.
Date of experience: January 9, 2020
I am beyond frustrated with this company and their lack of availability. No one will chat with me or return my emails to resolve a problem
Tip for consumers:
Horrible customer service. You might want to be absolutely sure that what you order will work. Trying to return something may be impossible.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 9, 2017
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
The dresses were adorable in person. True to size. And my package arrived 2 weeks later. A button did fall off a dress but I fixed it.
Date of experience: May 4, 2016
My orders are always a bit long to arrive but the prices are fair and they have original clothing. Customer service is effective. I recommend.
Date of experience: May 4, 2016
There's a lot of left over looking pieces I drove an hour away and it's nothing compared to the site. The employees are super nice though
Date of experience: November 22, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Excellent shopping, good value for money! Always a good experience, quick delivery as well. Love the promo actions and discounts that thy have!
Date of experience: October 20, 2017
I'm ordering all kinds of items from shein for more than 3 years and I'm always amazed with the quality! My honest recommendation!
Date of experience: November 11, 2017
This is an awful company, Nothing that I ordered looks like the picture. Everything is incredibly cheap. Also there are zero washing direction tags on anything. The seams on each garment are super weak and think. And I could tell they wouldnt hold up after 1 day of wearing them. I usually wear a x-small / small., but I double checked the measure ments before ordering and NOTHING fits properly. I dont know how or what messurements they came up with, but it is no where close to what they posted. I become extremely nervous when any kind of clothing comes from china. I wish i had known thats where these clothes were coming from so i wouldnt of purchased them. And if you do order something from here, BEAWARE the clothings with smell disgusting like burning plastic, completely gross. Ive worked retail where our clothes were shipped in individual bags to prevent damage. And ive never smelt something this gross. Ohh and if you do have a problem with this company and you try emailing them or asking " Online help " where th f**k your tracking and confirmation email are. NO response. Ive honestly never had such awful customer service ever. I want a Return and Refund, But I cant do that since noone replies. Its a scam dont do it. Save your money and buy something nice from a store where you can see what your purchasing.
Tip for consumers:
The only reason I voted 1 star was because there is no burning bag of dog poo to chose from.
Date of experience: October 17, 2014
Hello,
We are really sorry for any inconvenience we have brought you.
Because the reason of time difference, customer service can't reply you immediately. Hope you can kindly understand this.
If you are not 100% satisfied with the quality of your purchase from sheinside.com, you can return or exchange your items within 30 days from the delivered date.
Looking forward to your prompt reply.
Please do not hesitate to contact us with this email: dispute@sheinside.com
Have a nice day
How long does it take to send the order? Money has been taken, but order from a month now is on processing status...
Tip for consumers:
be aware of long time delivery
Date of experience: October 16, 2014
Hello,
Sorry for any inconvenience we have brought you and the late order.
We have contacted with the production sector, they have prepared your items well.
Do you still need your order?
If you still need it, we will ship it out in 4 days.
Please reply us as soon as possible.
Please do not hesitate to contact us with this email: dispute@sheinside.com
Have a nice day
Nice clothes, not very expensive, gives an opportunity to pay less and the best, sometimes they have free shipping all over the world!
Tip for consumers:
measure yourself before ordering!
Date of experience: May 5, 2016
Paying shipment fee 2 times and I don't know how to contact them, im paying 19$ per month. Worst experience!
Date of experience: January 6, 2024
Package never came said delivered response from shein horrible takes forever still waiting don't buy! If I could give 0 stars I would
Tip for consumers:
Do not buy and I want my product stealing is a crime
Products used:
I bought white shoes
Date of experience: May 28, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Dear McKenzie,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
After we shipped out your package, we will send you the email to inform you the shipping number, please kindly understand.
We checked your order, the package will be shipped out within 2-3 days.
If you have any other concern, do not hesitate to contact us.