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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
They always have the latest trends for good prices. The online app makes it easy to pick what you love quick and easily.
Date of experience: August 18, 2019
I get ALL of my clothes from shein, they are a really great company. The clothes ship fast and is packaged very nicely.
Date of experience: November 29, 2019
Amazing quality and fast delivery everytime. So happy to be a customer. I made this my number one spot to buy clothing online
Date of experience: November 28, 2019
Send them clothes back a long time ago, no response... the worst online store ever! I don't even expect to get something back!
Date of experience: July 6, 2020
I ordered lots of stuff two weeks ago.It delayed and I never get able to track it. Horrible experiences always with this shein
Tip for consumers:
Biggest scam
Products used:
Size never matches
Date of experience: July 2, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
They take to reply to each message you send them almost an hour and as if your issue isn't even considered.
Horrible quality!
Date of experience: March 14, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I never ordered from that company and I was victim of a 200 canadian $ fraud on my credit card. Be careful
Date of experience: May 19, 2021
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Out of every order something is faulty
Stones missing from shoes and thongs
Buttons or trim from clothing
I have deleted this app as I will not be using SHEIN again
Products used:
Shoes,thong sandals,dresses,tops
Date of experience: August 25, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I loved everything about my order. The items came perfectly packed and the customers service are always available to resolve any problems.
Date of experience: May 26, 2018
I wanted to find a beautiful and unique piece of clothing to offer as a birthday gift to my best friend. Something I wouldn't be able to find in some local store.
After some web searching, I found this website, Sheinside, and, after browsing through their catalog, I found the PERFECT gift for my friend!
I ordered the Red Batman Print Dentate Hem Crop T-shirt, that has everything I was looking for: it's fun, it's pretty, and I'm sure my friend would love it, as she is a huge Batman fan.:)
Ordering the t-shirt through their website was really easy and their price was amazing (I received 15% off just for signing up, to buy a t-shirt that was already 38% off its regular price - what a deal!)
+, Sheinside shipped it for FREE, which is a huge plus for me.:)
I knew it would come from China, as I read the "about us" section of the website before ordering the t-shirt, so I was prepared to wait a bit. Considering it came from another Country, shipping time was not that long (and the most important thing is that it arrived before my friend's birthday, which was the only thing I was worried about).
The t-shirt I ordered arrived yesterday; it came flawless, beautiful and EXACTLY as shown in the photos!:)
My friend's birthday is in just 2 days, I already wrapped it up and I can't wait to see the grin on her face when she sees I got her a Batman t-shirt.:)
I'm so happy with my purchase and I'm definitely going to order more clothing and accessories from this website in the future, as when browsing through their catalog I found some pieces I want to buy for myself. :)
Date of experience: March 12, 2014
They have a lot of good quality products and ship to Thailand very fast. I would recommend this website to my friends
Date of experience: April 30, 2018
Everytime I have an event to go to this place always has what I'm looking for. Will continue shopping here. Love it!
Date of experience: October 20, 2019
Price is good but its all from china.
Had to really work hard to get tracking. I would rather order somewhere else
Date of experience: July 3, 2023
Hello, Thanks for your feedback!We will continue to improve our services.
For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I ordered Sandler and sneakers from them they were garbage paper thin cardboard thank god I used Karma and had no problem getting refunded stay away from them
Tip for consumers:
Nothing
Products used:
Nothing
Date of experience: March 4, 2022
Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.
September 2023 and have not received the products. I have written 7 emails but no response from them.my order number YC8806
Products used:
Products l ordered did not arrive, it has been 26 days and there has been no update on delivery or tracking
Date of experience: October 12, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Sorry, but not sorry.you forgot how to be human and we can't support a company that justify rape, murdered and kidnapping.
Date of experience: October 16, 2023
I ordered 3 items over 2 weeks ago …still haven't heard a thing. Is this normal? I can't find out anything
Date of experience: October 19, 2021
Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Shein is my favorite online store. They have amazing clothes and the quality is very good. In love with this site!
Date of experience: September 9, 2017
Ordered a Bead's Necklace, It was Really Beautiful and It Shipped on time, I was amazed to receive the delivery on time. It was so Quick. Highly Recommended!
Date of experience: February 10, 2016
The usual: I have not received paid-for clothing. They "apologize" for the delay saying it's because of a warehouse location change.
Date of experience: May 13, 2017
Dear Linda,
Thank you for ordering from our website.
We are so sorry for the delay of your order, your package has been shipped out on May 8.
The tracking number is 9261290980536702XXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your email.
We checked with the shipping company, the package has arrived at US, and it is now transit to Fedex US center.
After it arrives at the US center, the shipping company will update the tracking information and provide the scheduled delivery date.
If you have any other concern, do not hesitate to contact us.
I have had the best luck with my items from Shein. So trendy & affordable. Great quality for the price too.
Date of experience: November 8, 2017
They got my email and made me an account, had to contact them to cancel it. Obviously not interested in purchasing!
Date of experience: June 26, 2014
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Cheap material. Nothing like the picture on the website. Very bad quality. Ugly and rips easily. Worst clothing ever bought online!
Date of experience: August 18, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
They charged my account t for items I never ordered tried to charge me 3.00 to fix it
Won't give phone
Date of experience: March 18, 2022
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I really love the quality and when I got something that runs bigger they always exchange for me without a problem
Date of experience: November 28, 2019
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️