SHEIN

These clothes ran too big on almost everything I ordered. There is no return shipping address or receipt mailed with your package. They make returns a miserable experience and do everything in their power to make it so you can't get your money back. (They'd probably be out of business if people werent stuck with the crap they sent us). Do yourself a favor and don't buy from this company. I have emailed customer service since they do not have a phone number to call. What kind of a company doesn't have a phone number to deal with customer issues? Online it says a "return authorization" must be given by the company before they will accept a return. Why would a company who values thier customers happiness and satisfaction put so many stipulations on returning products that thier customers are unhappy with?

This is what thier site says when you click returns at the bottom: We make the items by strictly following with the style and the material displayed on the site, all requests for returns such as not fond of the picture ordered, dissatisfying about the quality or material etc. are not accepted."

However when viewing the product it says: Our Guarantee
Return or exchange within 30 days from the delivered date.
Request:
1. Items received within 30 days from the delivered date.
2. Items received unused, undamaged and in original package.
3. Return shipping fee is paid by buyer.

Both my email to *******@sheinside.com and *******@sheinside.com were returned to me undeliverable.

Very contraindicating information from this site and seems like I've just been scammed out of my money.

I have been working with she in for quite a while and I do enjoy their clothes the people were so nice every time I email Me and the clothes are affordable prices I recommend it to anyone.

Just like the other reviews about the customer service. Yes it's true they're terrible I ordered a dress for a wedding I received on march 25. I paid extra for the express. Any who there was a tare in the right arm. I didn't like the dress in person and it didn't fit me. The day i received it emailed the company 4 times on how to return and get my money back. Finally on April 1 I got an email from customer service and all she asked was if I want 8 dollarss for the tare in the dress. In all of my emails I said the same thing over and over again that I would like my full amount and to return the dress. Then on the 4 of April they finally responded to my emails and asked if I would like another dress. Wtf!?! How many times do I have to say I want my money back and I want to return this dress!?! Till this day I haven't heard from this company, and no one has helped me on how to return or get my money back.

So a little old for an update but the company emailed me starring they will return my money. But if they give me my refund they wanted me to take down my review. WTH um no.

Well, I was pleasantly surprised and very happy when I received my first order from Shein.

I ordered 12 items on 4/24/16 which were split between three separate shipments. I received the jewelry within a week, the second shipment came within two weeks. I am still waiting for the third shipment of two items which were back ordered and is scheduled for delivery on Mon. 5/23/16.

Everything I purchased fit and the quality of the clothing was excellent. I especially love the Wine Red Oxblood Baggy Long Sleeve Floral Flower Dress, (dress*******).

I also bought three necklaces which are very pretty, bigger and better than the website picture.

One necklace was only $3.19, (necklaceNC*******) and the other two were $5.99, (necklaceNC******* and necklaceNC*******). All three are heavy, well made costume jewelry pieces which would sell for much more elsewhere.

I am a very satisfied customer and have placed and received a second order, (which was delivered within a week) and just placed my third order today.

Out of my two orders I only had one item that did not fit at all. The button fly denim pencil skirt was extremely small. I usually wear a US size 10 or 12, so I ordered an XL and could not pull it up over my hips. It was more like a size 0. What a shame because I really like the skirt, it's heavy denim material and well made.

I would highly recommend Shein to anyone based on my shopping experience with them. They are a good value, quality items for a good price.

I ordered two bathing suits,.never received and now shein ignores me. Bad business truly, tried reaching out and was ignored

If you want anyone to access your site reliably, turn off your stupid popups that have no way around them.

I ordered a few months ago and it was great, everything is so inexpensive, and looks just like the pic.

Great site, my experience has always been wonderful on the site, clothes of good material, low price and excellent service.

I've just received my first order, and for few $$$ I got several amazing outfits!
They've just earned returning customer.

I got two questions answered very quickly and they were very helpful. Will shop on this site again for sure.

Why did Shein the Payshap the scan payment method for billing payment, why did they take it away, I have talked to over a hundred people on Instagram who told me they will not use their credit card

I love this online store. Great variety at a good price. The t-shirt as the sweatshirt are beautiful. Recommended 100%

There is no one and literally no way to contact a Shein customer service agent. I placed a minimal $ amount order and every item except one had to be returned because the material was so thin and cheap. Somehow they have one of my bank card details for a card not ever used with Shein and that's where they applied the refund. While waiting for my refund to post to the card I used to pay for that order- not knowing they posted it elsewhere-I placed another small order thinking I needed to spend a little more for higher quality fabrics and clothing. Well within a few hours I cancelled that order because I read reviews about Shein and decided this isn't a company I want to do business with. I never recieved a confirmation email of the canceled order. Checking the cancellation through their app at a later time it's showing refunded but I still do not have my money back and it hasn't posted to any of my other cards, like it rightfully should not but did already happen with the first order. The automated bot really sucks too and cannot resolve the issues it's customers have. There's no email, no phone number, literally no way to correspond with Shein. This is a highly sketchy company with poor, thin and cheap quality materials used. China? Child labor? Don't know but they're very sceptical in every way the public is easily able to verify! BE LEARY SHARING YOUR CREDIT CARD INFO IN THIS SITE.

I have bought clothes and other fashion accessories from many online stores but most have disappointed me. However, sheinside.com came as a pleasant surprise because of the quality products and excellent customer service offered by the website. I recently bought a shirt for my brother. The shirt is not only fits perfectly but it is also comfortable throughout the day.

Sheinside.com sells ready-made fashion products from top international suppliers. All their products come at a fraction of the price for what you will pay in the stores. The dresses are of high quality. The sizing of the dresses is standard, so clients are required to check the sizing chart to enable them order the correct size.

Besides quality products and attractive prices, what makes me love the shopping experience at sheinside.com is their fast order processing and delivery.One month ago I placed an order for a jacket for my son and I was surprised to receive the jacket in less than 72 hours. If you are looking for an online fashion store with products from leading international suppliers, just contact sheinside.com and they will do the rest. They have a wide selection of dresses, and new products are added every day. This gave me a wider choice to choose from.

The online store always strives to exceed customer expectations by processing the orders and shipping the dresses very fast to the clients. Their steady and long relationship with leading suppliers makes it possible to negotiate the most competitive prices for clients. The customer care staff informed me of how I can take advantage of attractive discounts which are offered by the company.

The Black Halter Split Dress I bought from sheinside.com has an excellent design that makes me look glamorous and feel confident. I was lucky to get the high quality dress at a fair price.The dress was delivered at my door step in less than 72 hours.

All items I got were really in a bad quality, not even similar to the pictures on the website, my first and definitely the last time with them.

I ordered from SHEIN, ran into a bit of a problem to create label, but after sending an email, someone contacted me and the problem was solved, thanks!

Excelente experiencia con SheIn, la ropa es de muy buena calidad y es igual a como se ve en el sitio web, tienen muy buenos acabados y telas, hermosos diseños y muy eficiente la entrega! Volvería a comprar! Muy recomendado!
I had an excellent experience with SheIn, the clothes have very good quality and looks in real life the same as they show on the website, they have very good finishes and fabrics, beautiful designs and very efficient delivery! I would buy again! Highly recommended!

I HATE THIS COMPANY IVE BEEN TRYING TO RETURN some clothes literally haven't been able to bc they don't have any actual customer service it's saids 6am from 9pm and literally can't even talk to a real person I used to love SHEIN but now they literally don't even let you return nothing it's aggravating I hate this company now

I bought clothes and they're too small.
Nothing tells how to return.
Company is not to be trusted. N

THIS SITE SEEMS TO BE RUNNING A SCAM!
BE CAREFUL WITH YOUR PAYMENTS/CREDIT CARD

I wanted to order something from sheinside and while everything seemed fine until i tried to checkout i noticed i would get a 20% discount if i signed in through fb- which i did.
So before the discount my order total was $129.89
I see that there is a box on the bottom left that says 20% off for sharing this order on facebook (discount applied if logged in through fb for first time buyers)
I checked that box and guess what happens- my order total becomes $127.64( just $2 off when it should have been $25.8 off)
I am thinking what happened and realized that the site only took off 2% instead of 20%. Tried another code available for 20% off instead of the FB- the result - SAME
Contacted the online chat... no response... emailed... no response...
No matter what coupon code you apply it does not take off the discount its supposed to. It seems like a carefully planned math glitch to target buyers who get sidetracked by their "so called cheap" prices.

Hello, make order was placed in 21/03/2016
I ordered 10 items from this website for a totale value of 162.42 US$
1- all my items was marked as they will ship those items in 24H (Ships in 24 hours, so I Think that in china 24H= 13 days :( . Order was shipped in 02/04/2016
2- if you acces into the shipping infomation on the website, you will find that The express delivery is FREE for orders over US$99.00 for all countries, they shipped my order with CHINA POST
3- the Delivery time is 15 days, i have been waiting for more that 18 days and nothing received

Update: 23/04/2016
Costumer service not responding to my ticket, or my email..

My hair started falling out after wearing jewellery and clothes purchased from SHEIN. I tested all my SHEIN jewellery and found almost every piece had lead in it. Due to this, I decided to test all of my SHEIN products (clothes, hats and shoes) and found that quite a few items came back with a positive result for lead as well. I did the same tests on jewellery, clothes and shoes that I have bought from other stores and there were no positive results, so it's not an issue of false positives with the test. SHEIN told me I'd have to pay for additional testing in an official laboratory (which would cost me up to $1,500). They wouldn't allow me to return the items with lead in them and took no responsibility for the problem, instead saying that they already test all of their products and none of them have lead in them (which obviously isn't true given the number of items I found that contained it). A quick google search found that this is not a random case and there have been other SHEIN products which were independently tested and found to contain lead and other dangerous chemicals (PFAS and phthalates), even in baby clothes.

Please do your research on this company before buying anything from them. At the end of the day, nothing is worth compromising your health for, and SHEIN won't help you if you do find issues with their products. Their practices are bad for the environment as well as for people and it could harm your health in the long run. I never would have bought anything from SHEIN if I'd known this beforehand. I would highly recommend avoiding this store.

Shein NYC PopUp Very busy in the last hours. Fill up a straw bag for $50 Oh boy! Okay how many more things can I stuff in my bag