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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
I Returned 3 items (returnable) perfectly packed and got a refund only for 2 of them. Customer service doesn't exist and I never got an answer to any of the 5 messages I've sent during two recent orders.
Photos could not be added (I don't know why) so I describe
Order nr:GSON8D59B00N7K0 set 4th of August, total amount: 25.40 euros
SKU: sw**************, subtotal:4 euros
SKU: st************** subtotal:4 euros
SKU: sw************** subtotal:9,60 euros
I got refund 3,5 euros, for the 2 above of the returned 3.
The package was returned with ACE so its more than clear that it arrived safe at SHEIN
Products used:
none, finally
Date of experience: August 21, 2023
Well i ordered today about 10 items and i live in UAE and i didnt get the dicounted price after the 40% discount so i hope you can solve this issue for me like i paid through card so cant do much
Date of experience: August 28, 2016
Hi Diya,
Sorry for the late reply and Thank you for choosing SheIn.
We have checked your order, and noticed that your order has used the 40% off coupon sucessfully. Please remember that our web has mentioned that the coupon discount is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. Hope you can kindly understand.
We sincerely apologize for all the misunderstandings. Your order almost has been prepared well, we are ready to arrange the shipment for you. Is that ok for you? We need to confirm with you.
Your satisfaction is our best comfort, we will spare no efforts to meet your requirements. You can give us your answer via email later.
The email address is dispute@shein.com.
Waiting for your reply.
SheIn had the cutest pieces listed on site for such a great price. I thought this was a little suspesious but I proceeded. The moment I received my order I realized why. The quality is subpar, the quality is not at all like what is photographed. They share photos of woman wearing these pieces so I have no idea how they pull that off (maybe a little photoshop or they are have the piece you think you're getting re-manufactured in a cheaper quality). Either way I proceeded to return the clothing and first off, their customer service is TERRIBLE. They are misspelling comman words and using short hand as if they hired a bunch of 16 year olds who just got cell phones (ya, cuz, u, um,). I could not believe it. As I then proceeded to submit a ticket as instructed they explain to me that I must pay to have it shipped and be reimbursed! What a company, right?! Not to mention this is not at all stated in the return policy. I don't trust it at all. I have responded to the customer care email and have yet to received a response. What they are probably trying to do is wait until the days are up that I have to return and send me an apology letter explaining how I can no longer return. We will certainly see about that. There's no way I'm wearing pieces of this quality. I am going to exceed great lengths to get every penny back for the daytime dresses I bought that came to me in sheer one layer nighty material. DO NOT SHOP this brand unless you plan to never return.
Date of experience: May 3, 2016
Hi Jasmine,
Thank you for ordering, we are sorry for all the hassle you’ve been through.
And we apologize if our customer service team did not perform as you expected.
Each product on our site will go through strict quality assurance before they’re packed and shipped. If the items you received as not as advertised on our site, we will surely provide you with the return label or refund you the returning shipping fee.
Our customer service representative already sent the return label to your email address on May 4th, please check that, and we will process the refund once we receive the returned package from you.
Also, as compensation, we would like to generate a $5 off coupon for your next purchase, the coupon requires no minimum purchase, and we will send the code to you later.
And we appreciate it if you consider editing the review after we make everything right.
I Paid extra for 3 day shipping and received my items 2 weeks later... This was a waste of my money. I will never shop here again.
Date of experience: August 4, 2017
Hi Rita,
Thank you for ordering from our website, we are so sorry for letting you down.
Normally the express shipping to America only takes 2-4 business days, we are so sorry for the delay of your package.
How about we refund the express shipping fee to your SheIn wallet?
You could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at any time you want.
Waiting for your reply!
Wanted to buy more items and got my refund right away so I could use my discounts! Phil was an excellent friend/customer rep to help me out
Date of experience: August 1, 2016
I advise you against ordering from SHEIN. Absolutely disgusting customer service! SHEIN you should know the importance of customer service and should pay attention to how your employees handle customers! I have been ordering from SHEIN for many many years, placing big orders. So far I was happy with products, as only once they messed up my order and sent me the wrong item instead of a dress which I ordered, because it was out of stock. Their error was resolved quickly by issuing the refund, however - I never received the actual dress which I ordered! Now, my latest ordered was messed up completely! 4 items were missing! Can you imagine? 4! I could understand a mistake of forgetting 1 or 2 items but 4? Someone evidently made big error and SHEIN should feel responsible! I anticipate full refund and compensation. Missing items should have been resent asap. They haven't. No one helped me. It's not my error! It's yours! I demanded to see the proof of warehouse video packing my items, which I never obtained. I exchanged hundreds of emails about this and MOHAMED and other agents were absolutely useless and incompetent! I was ping-ponging pointless emails for weeks and still: no refund has been issued neither none of the missing items have been resent to me! I was anticipating that parcel urgently as the items were crucial to me! SHEIN - you took my money and never delivered the clothes which I paid for. Is this a scam? Your customer service isn't helpful at all. I will never order from SHEIN again! Never! (Look how many orders I've placed so far!) You've lost your valid customer. I realise that I am only a small fish in the big ocean of millions of dollars which you make every day and you don't care. But if you cheat this way by not sending all ordered items and you don't pay attention to how customer service treats aggrieved and harmed customers, I won't be the only one leaving! You will lose your customers sooner than you think! Don't advise me here to contact your agent on your website because I have done it and no one has helped me! I feel ignored and not valid!
Date of experience: December 03,2022
Date of experience: December 3, 2022
BAD CUSTOMER SERVICE, NEVER RECEIVED MY ORDER, THEY CHARGED MY CC AND NEVER ANSWERED ANY CONCERNS. WORST COMPANY, DO NOT PURCHASE FROM THEM. IT IS A SCAM
Tip for consumers:
WORSE COMPANY, IT IS A SCAM
Products used:
NOTHING, NEVER RECEIVED MY ORDER. THEY HAVE A ROBOT TO ANSWER CONCERNS, THEY CHARGED MY CC AND NO CUSTOMER SERVICE
Date of experience: July 18, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
All I wanted to do was exchange my swimwear, no refund just an exchange. Never ever again will i order from shein.com.
A waste of $30 dollars.
Date of experience: April 30, 2018
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
The clothes are gorgeous. I love shein the processing time its a little slow but u can handle that..
Date of experience: July 21, 2016
Bad company!
Support the wrong size!
Don't buy there! Chip cloth! Low materials!
I'll never buy this site again!
Date of experience: October 27, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Their clothes are good quality and at an affordable price and they always deliver on time. I love shein!
Date of experience: September 6, 2019
Shein is a great online shop! I just love shopping on the site and their customer service is amazing!
Date of experience: May 4, 2016
This company selling very cheap and poor quality clothes do not buy any clothes from shein worse experience ever
Tip for consumers:
do not buy even they give good deal poor quality cheap looking not exactly same as the picture
Products used:
shirts
Date of experience: February 2, 2023
Hello，Thanks for your comment. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I love their flash sales. These sales allow you to get premium products for a fraction of the price.
Date of experience: March 10, 2020
No this site is not legit, and ill tell you why. They claim they never remove comments because they want honest reviews, but any honest review that shows their lack of quality control is "not approved." whoever made the bikini i ordered was drunk. The straps are from a size XXXL, and the bikini bottom and bra cup is child size. I wear size 23 (00) jeans and it was extremely difficult for me to get the bottoms on because they were 4 sizes too small. All of the straps are extremely long and saggy, the bra top hangs 4 inches lower than my breasts. Honestly, what the $#*!. From the pictures you can see I would be arrested for indecent exposure if i tried to wear this, it's that bad. Then I contact customer service with pictures of the issue. I get a message back days later saying "too bad, no refunds." whoever sent me the message never even read my message, how do i know, because they asked me to submit pictures of the issue when there clearly were 3 in the original message. There is no customer service number, and now they refuse to do anything.
***EDIT*** Sheinside finally did refund my money, but only after they were backed up against a wall. When I would not cut my losses and accept the fact that i was stuck with an unusable garment, their solution was to offer me a 32% discount code. Which is useless to me because i will never buy from this site again, but even if i were to ever purchase anything from this site again, 30% discount codes are everywhere. So basically their solution was a big $#*! you. After days of back and forth with customer service, I accepted that talking to them was a dead end and filed a complaint and claim with paypal, then wrote a review here. The customer service rep offered me a refund before paypal forced their hand because they wanted me to change my review. So yes sheinside will refund your money, but not because they're responsible vendors, they will refund you because they're forced to
Tip for consumers:
don't buy this absolute $#*!, 0/5 things I ordered look anything like the pictures
Date of experience: July 8, 2015
Dear customer,
Nice day.
Sorry for late reply and we sincerely apologize for all inconvenience.
We are so sorry that the Bikini cannot fit you well and we sincerely apologize for that.
We will report this problem to our factory to find out the problem and make improvements in future.
Hope you can kindly understand and trust us.
We are so sorry that you are unsatisfied with our customer service because of these inappropriate suggestions and we sincerely apologize for that. Hope you can kindly accept our apology and forgive us.
And about the 12$ extra fee, we have checked for you and only found that you only paid $43.56 for this order. Could you kindly contact the paypal to check what the problem is exactly for us please? And you also can send us the screenshot of the payment so that we can check it for you.
Please remember that all of you are our precious customers. We treasure you and will never ever try to steal money from you. You can trust us.
If you need any help, you can contact us via dispute@shein.com without hesitation.
Thank you for your support.
Best regards.
I had 38 items in my WISHLIST not my CART and SHEIN GO AHEAD AND ACUSE ME OF BUYING THEM AND NOT PAYING. Sure they have really nice items but i will not be tolerate this. They have sent me repeated messages acusing me of buying and not paying. I even sent them a screen shot to prove it and circled my EMPTY cart. I will no longer shop on SHEIN or at SHEIN. This is bulling and I do not appreciate it. (I would give SHEIN 0 stars but that is not an option)!
Date of experience: August 22, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I have been trying to get in contact with anyone for a month. Nobody will answer the phone or respond to you!
I just want my Money back or another size. I Wouldn't RECOMMEND THIS THRY COMPANY TO ANYONE! THEY STILL YOUR MONEY and refuse to respond to you. You will be BETTER OFF ordering from someone else! DON'T ODER FROM SHEIN! YOU HAVE BEEN WORNED!
I guess this is how you treat people who spend their money on this place. YALL STEAL PEOPLE'S MONEY! I'M GOING TO KEEP TELLING EVERYONE HOW YOU ARE HAVE TREATED ME! THEIVES! THEY SHOULD BE SHUT DOWN! STEALING MONEY FROM ME AND OTHERS!
Date of experience: June 9, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I made two orders from sheinside, and after i was already charged, and the money was already discounted, they sent me an email saying that the money WASN'T recieved. The online help service is terrible, nobody helped me and they keep saying me to wait a few days, but the transation to sheinside account was CONFIRMED in my bank account.
Terrible service, I am really angry about Sheinside, and hope they make something about this, otherwise i can say this is a robbery!
Date of experience: September 18, 2014
Hello,
Sorry for any inconvenience we have brought you.
In fact, we really haven't received your money. The bank said that you have a risk of pay for the money, so you haven't paid for successfully.
The bank will refund the money to you several days later.
Please don't worry.
If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com
Hope you enjoy your day
I couldn't not figure out how to print the return receipt so i threw $30 of items away. Will never shop there again - ever.
Date of experience: March 8, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I am very dissapointed and sad because today July 12,2016 I ordered a $140 purshase and It didnt apply my coupon, also I need it to get here before July 21 and I keep trying to contact people and they don't answer!
Tip for consumers:
DONT SHOP HERE IF YOU WANT YOUR THINGS TO COME A MONTH LATER
Date of experience: July 13, 2016
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
Our customer service have replied your ticket. You can check it later.
We are sorry for confusing you. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. You have got the biggest discount.
Your items have been prepared well. We will ship them out as soon as possible. You can contact us if any problem.
Apologies for all the trouble and hope you will receive the order soon!
I order 8 tops. Only 2 fit. I was not happy with the quality of the sewing. Please let me know how to return these items.
Date of experience: August 31, 2016
Hi, Fiona
Thank you for ordering from our website, and we’re terribly sorry for letting you down.
Please kindly noted that the size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please kindly help to send us a few pictures about the measurements of the items you received, and we would surely help you with the return and make this right for you.
Apologies again for all the troubles, and please do not hesitate to contact us if you have any other question.
I purchased some products on 04/04/2017, I'm tracking it and it says postage deducted in ShenZhen. Can you tell me when will I get my package?
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 17, 2017
Dear Rachel,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 9261290980536600XXXXX, you could check through the link http://zpd.360zebra.com/track/parcelview#/.For more details, please check your email.
Now the package is transit to the Fedex, after it arrives, the Fedex will provide the scheduled delivery date, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Their return policy is not true.
You will NOT get a full refund they have an excuse for everything.
I will never order from here again!
Date of experience: April 21, 2017
Dear Blanca,
Thank you for ordering from our website, and we are so sorry for all the troubles.
The $1.99 insurance could only provide one free return label for one order, please return the items in one package next time.
And yes, you have not used any points or coupons for the second order.
We noticed you have successfully withdrawn deposit to your credit card, but the bank may need 10-20 business days to process the refund, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.