SHEIN

1 month and still have not received my refund on items. Customer via email is of no help.Sevreals emails communicates with customer no live persons.

Shein has really cute affordable clothes. People in the fitting room were really friendly however the Cashier did not greet me or say thank you.

Cheap quality clothes hate them for keeping my money worst website to buy anything they lie n cheat n don't refund n no call center

I definitely love Shein because offers me fashionable clothes with reasonable costs that in no store in my country I could find. Im from Ecuador

I have ordered 9 items from Sheinside, out of which one was a coat. Immediately after I paid for them, I decided to read reviews of the site and the things that people posted terrified me. However, I decided not to cancel the order, and go with it. I placed the order on 20th June and received it on 8th July, including the time I had to wait for the products handling. The products are exactly as shown on the webpage, high quality materials, they do not look or feel cheap. I have to stress out the fact that you have to know your MEASUREMENTS, DO NOT order a M just because you usually wear that size. I found clothes that were said to be M, but they had the measurements of an XS or even XL. Moreover, you should be aware that they take 5 to 7 days to handle your products! After these 5-7 days the order is being sent out. Regarding the customer service, they do not speak English very well, but I contacted them in the online chat and they have answered every query of mine (after reading some horrible reviews I had LOTS of them). I honestly do not understand why there are so many bad reviews of this amazing website. This is definitely the first of many orders to come!

We ordered 4 sweaters and the qualities are so bad. They shrink and peel a lot. This would be the last time we will order from SHEIN.

I order a small mini backpack for my back from shein and they gave me a very small handbag to where I can't even put anything in.

Worst brand and website ever!

I would like to spare everyone ordering on this website! What a disaster!

- At first you think the price is amazingly cheap, but soon (once you receive your order) you realize that it's even expensive for the quality of clothes you get.

- The colors on the website are way different then the colors in real life. Which makes the pictures unrealistic, also according to the fabric and fit.

- Sending in a return product (which you will probably do; see my next points) is a disaster. It takes a lot of waiting time; waiting a week for them to send you a code, print the code, send the package which takes two weeks until you hear from them, then after a month or longer you receive your payback. And then you also need to pay shipping costs for this.

- To get the package delivered took a couple of weeks longer.

- The clothes are not sustainable too, having seen the fabrics they use it's super super super cheap and also of bad quality (the stitching is so badly done). Which means you can wear it a couple of times, wash it and it looks already like an old used item.

- The seize chart on the website is not accurate with their clothing. It's either way to big or way to small.

- Also the prices on the website in euro's where not the prices I payed. It was depending on the currency price of the euro and US dollar, which made me even pay more then the given price on the website. Of course it's almost impossible to do this super accurate. But why need the clients to pay this difference? There was not even any notice about it.

I can go on like this but just don't want to spend more time on this brand.

At the end, why do you think they give you so much discount constantly? Not because they have amazing clothes... the looks on the website are so deceiving!

Almost two months and I have not received my refund., no phone line where we can call., shein where is my money

This is a very unprofessional I have place my order back in Oct 2022, but still haven't got my order. $#*! company

I hate this site very much as it uses child labor do not buy from here they do not use ethical practices

I ordered 4 Fedora hats, they arrived soaking wet, stinky and crushed ‼ I can not believe they mailed this to me ‼

I buy one tall dress from this website in discription it is viscous and look shiny but when I recieved it is complitly different it is coton and not shiny not same degree of color

Stop shipping my packages with UNI UNI or UNI EXPRESS. It is a joke. I rather stop shopping from shein if they can't use Canada post or any reputable delivery company.

I made my order on the 30th April, today it's 24th May and I haven't received it yet! It's ridiculous! I chose EXPRESS DELIVERY and on the 10th May I contacted them because they hadn't even sent my package. They told me they were waiting for some items which were out of stock, but if I hadn't asked they wouldn't have told me anything! I told them to send me the items they had and I got a refund for the others. They told me they would immediately ship it but they didn't do it until the 14th May.
I do have a tracking number but I don't know when my parcel will arrive.
On their website, they claim the delivery time takes 3-7 days to Spain and I have been waiting for 25 days and I still don't have my purchase!

Shein is a fraudulent company and all agents lie and scam customers. They end chats and delete messages. I ordered 6 days ago and was asked to provide a screenshot of my bank statement where I paid. I done so and received no info or updates for 4 days until I contacted customer care who told me it was an issue on their end and they would resubmit the order. The next day I got another email asking for a screenshot of my bank details. I did not feel comfortable doing so as I had already sent a clear image. I spoke with customer care who apologised and told me the risk department had confirmed the order and it would be dispatched that evening. I received a message the next day saying my order was cancelled. I wrote to customer care again who said they could refund the money in my wallet I would have it in a couple of hours I told them I did not want a refund they said they would get the oder confirmed closed the chat and deleted messages. I went back into chat to another agent who again lied and said they would cancel the refund and submit my order. Said they done this then said the order was cancelled while we were speaking even tho it was an hour before. I spoke with many people who have never needed to send a phot of bank details to anyone for proof of payment. Shein took my money if though they say thought it was high risk. They now want me to wait another 6 days for a refund for clothes I ordered for vacation. I have bought from them a number of times so not sure why all of a sudden I need to send my bank details but I will never purchase from such a fraudulent company again. Be careful what details you use to buy from shein I feel they are scamming people's bank details

I have return the parcel but i got the message that they were unable to collect the parcelcan i get the anyyy contact number so that i can get my problem solve plzzz...

Heads up people! Buy an electronic gift certificate from Shein? They will take payment IMMEDIATELY - BUT NOT EMAIL GIFT CERTIFICATE FOR OVER A WEEK! I sh*t you not! It's ridiculous!

I ordered my clothes almost a month ago and still have yet to get it. They sent me one out of six items that I ordered and they sent apologies for warehouse upgrade and shipping company issues giving 500 shein points which is literally useless to say the least. I can no longer pick up my items as I ordered to my college apartment and I came back home. I talked with customer service and the lady was not helpful at all. All I wanted was a full refund, but they made me contact fedex and told me there was nothing they could do and then the lady i talked just left the chat mid conversation. They tried to make it up by giving me 200 she in points that redeemable in 3 months. So ridiculous. Terrible customer service and quite frankly not helpful at all.

I HAVE STILL NOT RECEIVED MY CLOTHES OR A REFUND. As mentioned before I ordered to my school so currently my apartment landlord has it there. They said they would send it back, but the people at shein are telling me to print a return label attach it to the package and send it back. HOW AM I SUPPOSED TO SEND IT BACK WHEN I DONT HAVE IT?! They keep telling me to ask my landlord or friend to pick it up or send it back. WHY should I have to get other people involved when it was a mistake on this companies fault. ALL I WANT IS A REFUND, which clearly is to hard for them.

Placed my order on april14. My order number is YBX*******. Still Haven't received items.
Beware when ordering from these people.

Haven't received items no emai

I am so in love with everything from SHEIN! You should check this site, because everything is good quality, and beautiful design.

Annoyed with SHEIN because they can't ever update on when my package is gonna deliver. Last update was from 4 days ago

The products are all very good, come in pictures! The quality / price ratio is sensational, highly recommended