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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
MY ACCOUNT WAS HACKED. Someone in Mexico has used my account to purchase HUNDREDS of dollars worth of goods.
I keep reaching out to Shein for help - NOTHING. I am going to seek legal advice.
Date of experience: November 12, 2021
Dealing with this company has been a nightmare. They claim that they ship things out within 7 business days, so I waited over 10 before doing something. I sent a message to customer service and we chatted online. He claimed that I did not even pay for the merchandise I purchased, even though I have email proof saying the website received my payment.
So, I went to paypal and opened a dispute on the company. I sent him e-mail proof of that via the transaction ID and he immediately said that my order would be cancelled and my money would be returned to me in a few days. So, naturally, since customer service told me my money would be returned to me (I have proof of this too because they have a button where you can e-mail the conversation to yourself), I went out and bought a new coat from a RELIABLE company.
The next day I get an e-mail from paypal saying sheinside had responded to my dispute. They said they were getting ready to ship it and money could not be returned to me. DO NOT TRUST THIS COMPANY! THEY CAN'T KEEP THEIR STORY STRAIGHT AND HAVE NO IDEA WHAT THEY'RE DOING!
I'd like to return my sheinside merchandise once it gets here because the coat from the other company will probably be of better quality, but their return process is probably a nightmare and I will never see my money again.
Moral of the story? Don't trust this company or shop here. It's a sketchy company.
Tip for consumers:
Don't buy here. They are sketchy and not trustworthy.
Date of experience: December 10, 2014
Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your tracking number in abroad is 5177980920, you can use this number to track your items on http://www.cn.dhl.com/en/express/tracking.html?AWB=5177980920&brand=DHL. But the logistics information is updated very slowly. Once the shipment arrives at UPS, the tracking status--including the scheduled delivery date--will be updated.
We are so sorry to bringing you trouble. Hope you can understand.
If you have any other problem, please do not hesitate to contact us with any questions or concerns with this email:dispute@sheinside.com
Have a nice day
Regards
Hello, this is my very first online review that I have ever wrote, and I think this experience deserves it. I'm going to start from the beginning. I was so excited to order from SheIn. Everything on the website/app looks wonderful and everything costs so little. I placed an order ($182 worth- after discounts) on 11/30/2015, with express shipping. Two days later, I placed another order ($99 worth-after discounts)... 7 days passed until I got a notification stating that half of my first order had been shipped. I checked the website's information on Shipping Info and it does state that preparation usually takes 3-7 business days. The same thing happened to my second order, except they shipped the entire thing, not just half of it. Tracking said "Information received in Singapore" for the next 4 days. A few days have passed and finally it says that they are expected to be delivered by tomorrow night. This is the start of week 3, since I placed my orders with express shipping. I asked customer service about part 2 of my first order and they explained that some of my items aren't available as they are very popular. I completely understand that... it's the holiday season. Everything goes out of stock... I asked, "For the items that are still not shipped yet, can you send the ones that are prepared and let the ones out of stock wait behind?" SheIn response: "Dear xxxxxxx xx, Thank you for you message, We are so sorry about that. For the rest of the items, only one item dress ******* is prepared well, how about you wait patiently and we send them together to you. Any questions, feel free to contact us. Sincerely, Customer service SheIn.com"...(how about you wait patiently and we send them together to you?) Really? This is week 3 since I ordered and I get this response? I had the idea that Express shipping meant I would get it fast and only 1 item is in stock that they won't even send me. How much longer will I have to wait until they're finally in-stock, and then processed, and then shipped and finally delivered? Okay I'll sit here and wait patiently. I just hope my other 2 packages arrive tomorrow as expected. Will update soon. Thanks to those who actually read everything.
Tip for consumers:
Express shipping means a couple or few weeks.
Date of experience: December 13, 2015
SHEIN is that a good website? I shop there all the time best purchases I could've made.
Everything is cheap?
Products used:
Clothing, cosmetics, school supplies, and nail supplies
Date of experience: September 6, 2023
Shein is such an amazing store, I ordered a dress for a banquet and it was perfect and fast delivery.
Date of experience: November 15, 2019
The experience was terrible! I didn't like any second of using the app and could swear these are cheap and fake copies…
Date of experience: October 17, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Put the charge on my card, never did get the delivery or credit or re-order. Pretty sure they lost me as a customer
Products used:
None, never received anything
Date of experience: October 5, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered a swimsuit from there and it was true to size. But the top was much longer then showed in the picture.
Date of experience: May 15, 2020
Dear PRESLEY N,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - PRESLEY N."
I hope to hear from you soon.
Shipping time is too long. I ordered 2 items. Quality is ok but I wanted to send back one and it was impossible
Date of experience: July 26, 2017
I love Shein! They're professional, affordable and always have what I'm looking for! I love buying my family's gifts from them as well!
Date of experience: December 9, 2019
The perfect choice. Good prices, fast delivery - I like everything! I
Buy clothes and bags on Shein of all good quality. Favorite shop!
Date of experience: August 24, 2017
Awesome product, recently i bought a product for my girlfriend. She like it very much.It fit's well, I am really so happy now.
Date of experience: January 21, 2016
How is it expedited shipping if it just says pending forever? To be honest i would just rather get a refund. This ridiculous
Date of experience: January 13, 2017
Dear Raeanna,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, now the package is on the way from our warehouse to Fedex USA center, there was some delay, we will contact the Fedex, and ask them to deliver the package to you as soon as possible.
And we have processed the shipping cost to your SheIn wallet, and you have withdraw deposit, the bank may need 10-20 business days, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
I'm truly satisfied with shein! Very good site and you can find great items for a good price! And the service is awesome!
Date of experience: June 30, 2016
The dress quality was good the size was perfect and proper fit. Overall I loved it.
Only thing is shipping takes very long.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 25, 2018
Dear Leena,
Our team has emailed you from Dispute@Shein.Com regarding your order. Kindly respond at your earliest convenience. We hope to hear from you soon!
Tons of great stuff, lots of styles and the prices are reasonable. Great customer service. Plus sizes also available. Home decor as well.
Date of experience: November 15, 2019
Purchased blouse that had cuff button with no hole. Support just does shipping issues and every phone number is not valid.
Date of experience: April 12, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I would definitely recommend this website to all my friends! Such affordable and fashionable items. A majority of my closet is Shein items
Date of experience: November 16, 2019
Customer Service seems very responsive, but having some issues using coupon codes on my first order. My 40% off coupon is not working.
Date of experience: August 14, 2016
Sent broken necklace avoid this company the jewellery was of very bad quality tried to return the website was awful gave up trying
Products used:
None
Date of experience: April 27, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
AVOID like the plague!
Can't deliver on time, going on holiday without essential swim wear!
Even allowed extra time to what was stated.
Date of experience: July 16, 2018
Dear Adam,
Our team has emailed you via Dispute@Shein.Com regarding your order. Kindly respond at your earliest convenience. We hope to hear from you soon.
Please look into your delivery service it's the worst ever no planning or calling before arrival and horrible attitude from the delivery staff
Date of experience: March 22, 2023
Hello, Thanks for your comment. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Shein has the cutest clothes that are in style right now for good quality for the price and nice sizes. So many options!
Date of experience: November 28, 2019
I ordered 3 ladies tops I got a cheap nasty useless piece of garbage key chain. They want me to return the key chain to get my money
Tip for consumers:
They are asking me if I wish to keep the wrong item for a 70% discount
Products used:
None
Date of experience: September 4, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I was returned some stuffs since I got it a frist day on about May 20 but today is June 24 I didn't get any refund and I still have to pay after pay the whole amount
Date of experience: June 24, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g.
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️