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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.

  • Service
    1599
  • Value
    1493
  • Shipping
    1584
  • Returns
    1185
  • Quality
    1419

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
126
View ratings trends
1015
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How would you rate SHEIN?

Reviews (4,909)

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Reviews that mention popular keywords

customer service (1305) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user saraho112
California
1 review
0 helpful votes
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November 27th, 2019

Went to their pop-up shop at the Americana mall in Glendale. Wide selection, low prices. Cheap, fast fashion I suppose!

Date of experience: November 23, 2019

Thumbnail of user jenniferi740
GB
1 review
0 helpful votes
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August 16th, 2022
Verified purchase

Ordered a dress in June still not here! Just e mails saying its delayed. No reason. Think ive been Conned. Trading standards next stop

Service
Value
Shipping
Returns
Quality

Date of experience: August 16, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issue, we suggest that you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user sunnal2
Florida
1 review
0 helpful votes
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April 13th, 2022

I've been contacting them because my order hasn't arrived and it's not showing in usps system. No help

Products used:
Clothes, shoes, human hair, beauty products

Service
Value
Shipping
Returns
Quality

Date of experience: April 13, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user jennad131
Canada
1 review
0 helpful votes
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May 12th, 2023

Garbage scam! Ordered three items and got a long orange t shirt bull$#*!! Done with shein!do not order

Date of experience: May 12, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user jaspreetk40
Canada
1 review
1 helpful vote
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June 8th, 2022
Verified purchase

Can't reach to anyone if got wrong parcel. Nobody replies no call very bad service. Don't buy anything.

Date of experience: June 8, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user helenek11
New York
2 reviews
3 helpful votes
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June 9th, 2018

Very disapointed. I bought rib knit crop fitted tea pink color, order No. CYY******* for@ 13.98 XS but your XS is huge, much too big, Helene Kaplan

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 7, 2018

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user brooklynnp1
Oklahoma
1 review
0 helpful votes
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July 15th, 2021

I love Sheins jewelery and they have nice clothes my favorite shirt is from here and it's all at such a good price

Tip for consumers:
Look at the size guides

Products used:
Shirts and jewelry

Service
Value
Shipping
Returns
Quality

Date of experience: July 15, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Thank you for your support and feedback, we will keep improving in all aspects!

Thumbnail of user mrvyg
Israel
1 review
1 helpful vote
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December 4th, 2013

Hi Guys,
Please don't be mistaked by this glamorous site, you will be sooo disappointed!
I' ve read a couple of good reviews about them and though they were pretty cool and how WRONG was I.
First, you should know I am still waiting on my order! No as you might understand it's now been at least 40 days since I have placed it on their site. The most outraging part is the costumer service is horrendous, really. They have an Online help with a sales person where you will never get any other answer except:" this is your tracking number and here's a link where you can track it please wait patiently". They wouldn't give me a normal status update on my package. I have written to them saying please answer and received the exact same answer, when I ask for a refund saying I am extremelly unhappy about the shipping commitment being a lie! They didn't bother to even reply. Havn't heard from anyone since. No money, no clothes... I feel like I have been robbed and I won't ever order from them again!
A friend of mine ordered from them some time ago and waited ages for the package to arrive.
I just hope you won't be fooled as I was, the point of this review is absolutely to make sure you know the truth about SHEINSIDE.

Date of experience: December 4, 2013

Thumbnail of user mollym16
molly m. – SHEIN Rep

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user kikim14
Texas
1 review
1 helpful vote
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August 13th, 2020

(Edited version added sizing advice at bottom.)

Look, I get the concept. I get I'm not getting label clothing, but don't waste your savings or hard earned money. You won't be saving but instead losing. Returning anything will add more cost and by that time not even worth it.

I understand synthetic fabric. It can be nice or it can be this. I got things for my child and I. Couple cute things came in for both of us. For me two blouses barely passed, one I have to realign and resew buttons on properly. But I hope no one hugs me and feels my blouses. One cardigan was cut cheap polyester and edges weren't even sewn in a seem or on outside. Literally uneven cut edges for world to see. At least sew pretty fabric edging or something.

I would not even use this for back to school in homes that struggle to get by. I'd stick to local low end clothing if necessary. And if option for those struggling, save a little longer and buy better quality.

If they used a rayon polyester blend at least they could have a classier product low cost and it hangs beautifully. Charge couple bucks more and not get millions of unhappy one time customers.

It can fly in nations where people literally gave nothing and happy to have clothing, but they need to end it in "western world." Or up the quality.

For women stating it's hit or miss, it is still too much money to lose getting three garbage products and one "I like," in the order. I bought 9 products 2 were ok, 1 was cute not embarrassing for me or my child, and rest I wouldn't give to a toy bin for barbie to wear.

It works for the company but that's their gain. Meanwhile the women sewing all day probably don't care because paid garbage. So who wins?

DON'T DO IT! Keep your money! I will never buy there again. I hope I saved someone wasting their cash.

If you do decide to chance it, know your true current measurements. Then compare with each product you order separately in sizing chart and you will get right size. I got every piece fit properly because I looked as size chart in each individual piece.

Date of experience: August 13, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user louisem24
Australia
1 review
1 helpful vote
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January 23rd, 2014

"I ordered three packages totalling over $150 because my daughters were in love with the clothes.
All ordered well before Christmas, and not one arrived until the beginning of January. I estimate it took 5 weeks. In addition, items only mailed after I inquired as to why they hadn't shipped yet, but money taken immediately out of my account.
The one containing the most expensive items has gone missing. (funny that)
The tracking numbers supplied have never worked, and to make things worse, each time I ask for a tracking number, I am given a different site to track things from. And the tracking numbers change with each email. The supplied tracking numbers have still yet to work on any of the sites I get sent to. I strongly suspect that the emails are automated and that there are no real people dealing with complaints.
I will also strongly suggest that the 5 star reviews on here are planted by Sheinside.com.
Quality is ok - given the fact that it's cheap discount clothing designed to appeal to teens.
Given the amount of stress I've gone through trying to track down missing/non shipped orders - I will never order from here again.
**UPDATE***
After opening a dispute with PayPal and numerous email exchanges where Sheinside told me to cancel the dispute and upgrade this review BEFORE they resent the items and issued me a refund for an out of stock item --- they finally refunded me in full.
I think refusing to resend items, issuing faulty tracking numbers and holding my refund hostage unless I changed this review is dreadful customer service. However, I DID finally get my money, so have an extra star. As promised, I've upgraded my review. Thank you PayPal."

Date of experience: January 23, 2014

Thumbnail of user mollym16
molly m. – SHEIN Rep

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user chiyoj
India
15 reviews
4 helpful votes
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July 16th, 2021

Mostly all fashionable clothes. SHEIN has affordable price. Some are good in quality and some are Okay. Sometimes hey have offers.

Date of experience: July 15, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Thank you for your support and feedback, we will keep improving in all aspects!

Thumbnail of user conniew55
Australia
1 review
0 helpful votes
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April 24th, 2017

All of my orders came on time. Quality wise is not the best but considering the price is very good value.

Date of experience: April 22, 2017

Thumbnail of user nihalartt2018
Morocco
2 reviews
0 helpful votes
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October 7th, 2023

It was an amazing experience with shoping I recommend it it's the best place to shop thank you for this websit

Service
Value
Shipping
Returns
Quality

Date of experience: December 29, 2022

Thumbnail of user paulah250
Florida
1 review
2 helpful votes
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March 21st, 2020

This site is my favorite place to shop online, I like everything and the attention it's cool and fast to deliver

Date of experience: March 21, 2020

Thumbnail of user emilyg491
New Jersey
2 reviews
2 helpful votes
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May 2nd, 2020

Payed extra for fast shipping and it's been almost and month and still don't have my package. This is crazy now

Date of experience: May 2, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Emily,

This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - Emily G".

I hope to hear from you soon.

Thumbnail of user vallitad
GB
1 review
0 helpful votes
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October 12th, 2017

They send me two pieces that the only thing similar they had with what i bought was the color. Never again

Date of experience: October 12, 2017

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi Vallita,

Thank you for taking the time to share your feedback. We are sorry to hear about your experience.
We have a strict quality assurance before items are packed and shipped, if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have receive we will review and confirm, and help you to solve this problem.
And the second package has been shipped out today, the tracking number is JV055XXXXXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

Sincerely,
SHEIN Customer Service

Thumbnail of user kail35
California
1 review
0 helpful votes
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October 30th, 2020

I bought something like six months ago and it has not come yet, it was eighteen dollars. I AM reporting. UGH.

Date of experience: October 30, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user ivanar3
Serbia
2 reviews
9 helpful votes
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November 20th, 2017

My favorite site! So many beautiful things! Excelent quality, fast delivery. The best site ever! They had evetything that I need.

Date of experience: November 19, 2017

Thumbnail of user shainad3
New York
1 review
0 helpful votes
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September 11th, 2019

I used to shop here years ago and I still love it today. Super affordable and always keeps up with trends!

Date of experience: September 6, 2019

Thumbnail of user shereenr3
Texas
2 reviews
0 helpful votes
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October 23rd, 2019

Amazing and fun environment with very nice staff providing us with anything we need. I love shein they're prices are amazing

Date of experience: October 19, 2019

Thumbnail of user hh217
Australia
1 review
0 helpful votes
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June 7th, 2023

TRIED CONTACTING THEM SO MANY TIMES - NEVER REPLY - SCAMMMERS - I HAVE TO TRY TO GO THROUGH MY CREDIT CARD NOW TO GET MY MONEY BACK - THEY ARE THE WORST!

Service
Value
Shipping
Returns
Quality

Date of experience: June 7, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user kiarap
DO
1 review
9 helpful votes
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September 1st, 2015

I ordered hundreds of dollars worth of items, and only part of my items arrived, even though the shipping company says everything was delivered, it was not. I tried opening up a ticket and the customer service always said that I had to contact the shipping company. When I did they didn't even know what to say. The funny thing is is that I payed for a thing called shipping insurance, they make you think that If something happens to your items they will refund or replace the items if you pay for shipping insurance, guess what? They HAVEN'T. They are a dishonest company, and they scammed me. I have never been so unhappy. I purchased the items on July. And their customer service sucks. What hurts the most is that I payed for the shipping insurance and they won't refund my money or replace the missing items. I am so unhappy with this site. Last thing I did was send them an email and I want to get a lawyer involved, this is called scamming. I spent hundreds of dollars in your stupid site and even got the stupid shipping insurance and you can't even reply to my tickets.

(UPDATE)
The site has sent me a couple of e-mails telling me how they're going to undo their mistake and send me all my stuff that I PAID for and NEVER received IF I would take down this review. So they have been basically trying to bribe me, not gonna happen, you might have thought you would buy me out of having my OWN and HONEST opinion, but no, I'm not putting this review down, and I want people to know what they're really getting into! Sketchy business and sketchy people managing this company, DO NOT WASTE YOUR TIME AND MONEY.

Service
Value
Shipping
Returns
Quality

Date of experience: August 29, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for all the inconvenience we have brought to you.
And sorry for leaving you with such negative impression. We have checked for you, and found that your two packages have been delivered to you already. As you mentioned that the part of your items have been delivered to you. Could you please tell us which item you have not received? We need to confirm with you.
Sorry for letting you down and sorry to hear that you are not satisfied with our customer service. Due to time difference and weekend before, we could not reply to you in time. Hope you can forgive us and accept our sincere apology. Actually you are our precious customer, we never neglect your problems deliberately. Hope you can trust us. We will communicate with our colleagues and find a way to solve these problems. We promise that your problems will be solved perfectly. Hope you can give us one chance again.
Waiting for your reply.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

Thumbnail of user ellieb42
GB
1 review
3 helpful votes
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September 29th, 2017

I ordered 7 items and only recieved 2? No way to contact them whatsoever. Communication very bad. Ovearall bad experience

Date of experience: September 26, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Ella,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order before shipping, please kindly understand.
We checked your order, it has been divided into two packages.
And the second package has been shipped out today, the tracking number is JK9949XXXXXXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
Please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

Sincerely,
SHEIN Customer Service

Thumbnail of user bozenao2
Illinois
1 review
0 helpful votes
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March 11th, 2024

Do not buy from this website
Different invoice and Different charges from account.
Use Amazon...be smart!

Service
Value
Shipping
Returns
Quality

Date of experience: March 11, 2024

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user flammeec
Puerto Rico
1 review
3 helpful votes
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April 26th, 2017

I bought some clothe I placed the orde the 4/14/2017 I asked for the tracking number and is always something I'm really regreting the decision to shop with them, I ask for the order to be cancel.

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 24, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Flammee,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We will contact the shipping company to return the package back to us.
Once the package returned, we will process the refund to your Paypal account as soon as possible.

If you have any other concern, do not hesitate to contact us.

Sitejabber for Business

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 8 days

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