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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Okay so I'm always one to read reviews before buying from unfamiliar online retailers so I always try to give an honest one, no matter how brutal. When I came across Shein I was sceptical. Firstly, there was so much to choose from, secondly, the prices were far too cheap even for online prices. Then I read the reviews and I've gotta admit I wasn't convinced. Things from delivery right down to the quality was named and shamed.
However, I still wanted to give it a go. I ended up spending about £130 thats the equivalent to $162. Yes. I bought about 10 pieces of clothing. For a first time buyer I knew it's madness but I done it anyway.
Here's what I thought of the whole thing.
Delivery- came within 2-3 weeks and I live in Scotland. I was so sceptical of it that I went online twice during the delivery to check the status of the package by speaking to someone on live chat on the website. They were very helpful. Zoe and Irene told me exactly where it was, (customs and when the package landed to the UK.) On the day they said it landed to UK, it was delivered to my door 8 hours later.
Quality & Size- I chose my items carefully by reading the reviews on each item. (Hence why I like to write reviews in detail for people like me) I am a size 10 in the UK and most of the things I bought on Shein was a size M.
In terms of the quality- I love every item. It is fantastic quality and fits wonderfully. It would easily pass for things you would by at Zara
It's not very often I bulk buy and love every single one.
Warning- If you want to buy something for a party next weekend, this probably isn't for you but if you plan ahead for a holiday, wedding or generally have about 3 weeks to plan your outfit ahead then go for it. Shein is great. Read the reviews on each item, obviously you will get an idea of the best sellers VS the not so great items by seeing what other people scored.
But y'know what? I thought Shein was GREAT. I'm going to crete in 2 weeks and I'm gonna look like a greek goddess thanks to Shein.
Hope this helps ladies.
Date of experience: April 12, 2017
The quality it's very good, and i was have problem in my shipping order and i took with them in chat service it so helpful and they are nice
Date of experience: July 25, 2016
I ordered multiple items from shein on April 6th and it keeps saying my order is processing. How long is it supposed to be before I get my stuff?
Date of experience: April 11, 2016
I popped by here at a pop up event and was charmed by the items in the store. Check out the West Broadway store to see for yourself :)
Date of experience: September 8, 2019
Don't have a specific day. You pay for an exam so that the product comes soon and you still have to wait a long time.
Date of experience: July 25, 2019
The customer was contacted and the issue was fully resolved to the customers satisfaction.
I like the clothes Shein sells since they are very modern and represent my style. The fact that they are so cheap is a plus!
Date of experience: July 17, 2016
My gf loves a lot clothes I got for her, and that's all what matters to me! So good job, good service and good quality
Date of experience: October 16, 2013
I have been shopping Shein more than 4 years and I always like its quality and never face with a problem. I highly recommend it!
Date of experience: September 18, 2017
Please learn us who made the mistake of ordering from them just to throw the JUNK in the trash. How they keep selling us criminal!
Tip for consumers:
Never buy
Products used:
None of what I ordered
Date of experience: November 11, 2022
Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I love so much your Clothes and accessories. Most of the item is in great quality and the customer service are very caring and fast.
Date of experience: December 1, 2019
I Ordered About Three Outfits On The 10th Of This Month And Of Course Selected Express Shipping! My Clothes Still Arent Here! What Is Going On SheIn?!
Date of experience: August 16, 2016
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
We checked that you had contacted our customer service and told them that you wanted to cancel your order. We have canceled the order for you and the money will be refunded to your credit card. The process of refund usually takes 15-20 business days. Hope you can kindly understand it.
Apologies again for all the trouble. You can contact us if any problem.
First of all my package is not here on time and then when did come it brung a friend inside of it two of them just nooo no big fat ones hell nell
Date of experience: June 27, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Bad customer service never recieved and item then they acted like i was lieing they wanted to prosecute me.
Tip for consumers:
dont order from them cheap material. and then they didnt send me something. and acted like they wanted to prosecute me. like i was lieing. told me to ask my neighbors lol.
Date of experience: May 29, 2021
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I bought a beautiful pair of boots, but they were too big. I never used them, just tried them on. They were in perfect condition, but the wrong size for me. They were listed as eligible for return, so I returned them. Without opening the package, Shein sent them back to me marked as "return to sender". So, I contacted customer service and a week later, they mailed me a "new" return label, with the same WRONG address on it. I told customer service this was the same wrong address, but he insisted it was correct. So, a week later the boots were returned to me AGAIN.
Finally, I was given a third return address. I paid $32.00 for the postage because Shein would not send me a label.
AND GUESS WHAT? THE BOOTS ARE BACK ON MY F&CKING DOORSTEP
Honestly, I see the same exact sh*t being sold on Amazon. Even though it's more expensive on Amazon, I will NEVER buy from SHEIN EVER AGAIN because this return debacle has now cost me over $100 in postage and return fees and I still don't have my refund and am now stuck with boots that don't fit me.
Hoping I can sell them on Ebay or Mercari and get my money back that way.
But, Shein has left me in tears with this frustration.
My Order # is GSUNSV49Q00NX04 in case anyone working at Shein actually cares
Tip for consumers:
DO NOT SHOP HERE! It's not worth the headache. You're better off spending a little more money at Amazon or other on-line stores so you don't get SCAMMED by Shein's affiliates. They need to vet the people they do business wit. I'm out so much money because I tried to return a pair of boots and for whatever reason, Shein's affiliate vendor keeps sending the boots back to me and not refunding my money. The boots are in perfect condition, and they aren't even opening up the package to inspect them.
Products used:
Shoes, boots, jackets, dresses, tops
Date of experience: December 1, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered on 16/11 and got confirmation email. After a week, i got no responds from them so i emailed them for an update. They replied me "the best-seller is also easily to be in short supply, the factory needs custom-make a batch.". Alright. I wait! After another week, i got no updates again and i wrote them to ship out anything on their hands first as i am from Hong Kong that it takes only 1 day to reach me. ( i'd asked first if they were shipping from China and they said so.)
1/12 Dana said she will ship out to me in that day, but she didnt. So i wrote again for only a tracking number as they already mentioned of all the items is well prepared and only waiting for courier to go pick up. The next day, as i expected, no tracking, nothing.
They kept lying and delaying till 7/12 to ship out and i just got it today!
The moment when i saw the parcel, i just spoke out " I cant believe what i am seeing right now!" I spent US$252 for 6 items and they wrap them like shxt!
Well alright, i bought the clothes, not the packing. When my boyfriend was opening for me. I was just so upset ad mad. My eyes got cheated from the website. All the colors are so bad. I had never done an online shopping made me feel mad. The quality is so low which i could spend 10 buck for each to have them from a street! The most expensive is the Beige Detachable Fur Collar Vest Wide Lapel Zipper Coat, the color is pink, not beige! It look extremely low class which i will not wear for sure. Black High Waist Striped Skirt material is so hard like thats a fake skirt. Others are rubbish...
I always do online shopping from Mango, and shop in H&M. I dont think i have too high expectation or standard on clothes. This is my first time to put my new closthes all together into an old plastic bag, treating them like as rubbish!
I will not do shopping in SheInside anymore for sure. This deal is a joke.
Date of experience: December 9, 2014
Dear customer,
Sorry for bothering you
The reason is that we are in the middle of busy season. We are improving our speed of transportation. Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items
We would like to kindly remind you that when shopping online, slight color difference between the real clothes and the picture shown will be unavoidable. Hope you can understand this.
If you are not 100% satisfied with the color of your purchase from sheinside.com, you can return or exchange your items within from the delivered date.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: dispute@sheinside.com
Have a great day!
The stole my money and only sent half of my items. Reached out to CS they haven't been any help. Just want my items or my money.
Date of experience: February 24, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
As soon as I posted the negative comment they contact me to refund me my order so that's pretty neat.
Date of experience: January 15, 2016
Dear customer,
Nice day.
Sorry for keeping you waiting so much time.
We know that you have contacted our customer service and told us the size you ordered is wrong before, so we need to confirm with you.
SheIn is an honest fashion company, we never try to deceive our customers, and we also will do anything that we can to meet your requirements. Hope you can kindly understand and trust us. Do you want to cancel the order and want us to arrange the refund for you now? You can give us your answer via email later. We promise that your problems will be solved perfectly.
Looking forward to your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards
I really like clothes from here, after delivery I am always happy :) Delivering is really fast despite a long distance
Date of experience: September 13, 2017
Olivia was great! She helped me decide if my items would come in time before my vacation before I ordered.
Date of experience: July 8, 2016
It would be nice to offer more styles that's offered online. I would want to try the sizes in store.
Date of experience: August 16, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Great affordable clothing, lovely and trendy. Definitely love shopping here. I would recommend to anyone who wants to shop affordable
Date of experience: July 13, 2019
Since May I ordered, till this day I still haven't received my items. 10 items It's a scam. Don't try
Date of experience: July 17, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
The overall website is cute. Nice clothes, cheap, and just overall kind of like 2 steps above Forever21. BUT Customer Service doesn't have a phone number? I have to submit a "ticket" and wait an entire day for someone to get back to me. That is ridiculous. Id rather be put on hold and wait to speak to a HUMAN than wait for an email. Now w the shipping, okay in my case there was a "snowstorm" that was holding my package, but on 1/23 I got an email that my order said "shipped". For a full week it said shipped and when i check the tracking it did even leave the warehouse. Now Shein, Do Not mark the item shipped if it never left your damn place. OR since you're soooo into F-ucking emails, SEND YOUR CUSTOMER AN EMAIL ABOUT WHAT S GOING ON. It's a Huge inconvenience to let your customer know that the tem has been shipped and nothing has really been shipped. IT SHOULD SAY SHIPPING LABEL MADE. Also snowstorms don't mean $#*! to NY, we work and do what we have to do, rain or shine, snow or BLIZZARD. So get off your $#*! and walk to the post office to send everyone's orders if you have to.
THANKS
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2017
Dear Glady,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We have shipped out your package on January 23,2017, and the package is on the way from our warehouse to the Fedex US center, the shipping company won't update the tracking information before it arrives the Fedex sorting center, please kindly understand.
And the package has been delivered on February 5,2017. Have you received your package? Are you satisfied with the items you received? If you need any help, do not hesitate to contact us.
Looking forward to your reply!
It's been a week since I placed order. Teaching says nothing had shipped. I am wondering if the site is a tota scam.
Date of experience: October 6, 2017
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi Jocelyn,
We’re truly sorry for keeping you waiting.
Normally it would only take 3-7 business days for us to get the order ready, but two of the items you ordered happen to be in great demand, thus it took a few more days for our suppliers to get them ready, and we apologize for the delay.
Your order was already packed and handed over to FedEx, you can track it with the following tracking number and site:
61299992140423323507
http://www.fedex.com/us/
The tracking info would update once the package arrives in your state, you can also contact the courier with the tracking number if you need it in a hurry.
Thank you for your patience with us, hope you will receive the order soon!