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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
My first order and I got a damaged hat that was $7 and 4 out of the 50 scrunchies I ordered for $15.
Date of experience: July 13, 2020
PROBLEM #1. SPEEDX the delivery "company" SHEIN uses is the most incompetent careless service ever! I don't understand why SHEIN uses then KNOWING they are a mess! They do not deliver your package properly instead DUMP your PAID MERCHANDISE in the lobby and of course it goes missing! SHEIN does not want to take accountability for this PROBLEM neither does SPEEDX! So ee as customers lose our money!
PROBLEM #2. When contacting customer service 9 out of 10 you get a who wants to talk to a robot?! If you're lucky to get an agent and you explain this, they are not able to make any decisions even if you're 100% right so they forward your complaint to a robot that does nothing either (in the case of the incorrect delivery thus stolen package SHEIN says that it is the carriers responsibility but the carrier is not taking responsibility for it!) I believe it is SHEIN'S duty to correct mistakes! They are accountable! They are passing the bucket! Instead the carrier says to check Security in the building suppose building doesn't have security why can't they just call the customer to advise of package arriving or just knock on the door what is the problem if they feel uncomfortable knocking on customers doors then they shouldn't have this job! They should NEVER leave customers PAID MERCHANDISE to get lost!
These are the two Big problems I've encountered with SHEIN. I happen to like their products but if they can't get their delivery process together where we actually receive our merchandise I'm going to have to stop ordering from them.
Date of experience: June 17, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
My first time EVER ordering from Shein on Nov 15 2021 and paid for the shipping that guaranteed arrival Nov 25 the latest for a trip I was taking on Nov 27. I called on the 20th of Nov to ask what was the issue as to why my order is nowhere to be found. Nobody had any information. Finally on Nov 24th they email me that it will arrive Dec 1st. I told them to cancel my order as I no longer want or need it because obviously I can't do anything with the order AFTER my trip. They refused to cancel so I contacted the shippers and had them return to Shein. On Dec 6 they emailed my my refund would be here by Dec 14th the lastest. It is now Dec 19th 2021 and I have NOT received my refund and obviously no clothes. I've contacted Shein on more than several occasions to the point where their representative Levi blocked my account from being able to contact Shein altogether so I had to use my second email address to contact them and complain about that as well. The moment I asked for a contact rep from their legal department so that my lawyers may reach out to them, that is when all of a sudden Shein put a senior representative on the case to investigate. Again today is Dec 19 2021 and I still have not received my refund of over $140+ from an order place on Nov 15 2021. My first and last time EVER using Shein.
Tip for consumers:
Don’t waste your money here. Buy from FashionNova or local shops.
Products used:
Nothing was received.
Date of experience: December 19, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️Please enter【Contact Agent】and submit a ticket to us.
Never even received my items in the mail, did not get my money back. It's a scam, nobody should spend their money on this site. It's a waste.
Date of experience: February 26, 2019
Kära Fanny,
Va tråkigt att höra det.
Enligt vår spårningssystem är ditt paket levererad 26/02-2019. Ibland kan leverantörer leverera paket till närmaste granne eller till närmaste Parcel Shop. Om du ännu inte har fått ditt paket levererad får jag be dig att kontakta oss igen för vidare utredning av ditt försvunna paket.
Ha en bra dag
The shipping does take a while so plan ahead for that. Pay attention to all of the size guides. The quality is honestly really good for the price!
Date of experience: September 26, 2017
Excellent site, fast delivery and no taxation, excellent quality parts. Highly recommend to everyone!
Date of experience: October 18, 2017
I made an order and cancelled it the same day. They refunded me $207 and then took it back out of my account again the next day! Beware!
Date of experience: June 29, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I ordered a faux leather waterfall jacket size was huge. It looked more like a bin liner. Really poor quality & didn't look like the one I ordered..
Date of experience: February 19, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Found a few great buys and cute clothes! Cute clothes at an affordable price! The pop up in Dallas was so cutely decorated we had a great time!
Date of experience: October 19, 2019
I ordered my items on July 10th and so far everything has been good i just need them by August 1st. I believe everything will come in time.
Date of experience: July 17, 2017
Horrible quality, don't buy! Clothes don't t look like the one in the pictures, very bad material and horrible customer service, waste of money!
Date of experience: October 18, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Item did not fit- I returned it which they acknowledged. They don't seem to know how to credit the $$ back to my card.
Date of experience: July 6, 2017
Hi Bertha,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, we have received your returned package, and refund you on June 7.
If you still have not received it, please check with your bank with the reference number 7454706715600083XXXXX.
If you still could not find the refund, please let us know, we will contact the credit company, and ask them to provide the refund details.
Please do not worry, we will certainly help you to solve this problem.
Waiting for your reply!
It's say it in California but been saying that for a week will not give a definite date on wen it will make it to my home this a hot mess
Date of experience: April 29, 2015
Dear customer,
Nice day.
Sorry for the waiting time. We sincerely apologize for that.
Generally we need 5-7 working days for processing. We have checked for you, and found your package has been sent out on April 23.
Your tracking number is 9361269903500381708101. You can track it via https://www.usps.com/. The tracking information shows that your item departed a shipping partner facility at 7:55 am on April 30,2015 in COMPTON, CA 90220. The tracking information needs few business days for updating. Hope you can kindly understand.
Please remember that you are our precious customer, we will never deceive you. Hope you can kindly understand and trust us.
If you need further assistance, you can contact us via dispute@sheinside.com without hesitation.
Thank you.
Yours sincerely
This site doesn't allow you to have any contact with anyone ever when you have any issues! These reviews are all paid for... SCAM!
Date of experience: April 27, 2017
Dear Eric,
Thank you for ordering from our website.
You can submit a ticket on your account if you need any help, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.
If you need any help, do not hesitate to contact us.
I love everything I bought... especially the dresses! They were a great price, great quality and fast shipping. I can't wait to order more!
Date of experience: August 20, 2014
It has been three weeks and i still have not got it yet that is disappointing great prices but I still want my stuff
Date of experience: May 5, 2020
Dear Chanai,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITE JABBER - CHANAI S".
I hope to hear from you soon.
Do not buy from Shein! So waiting for a processed order from a month before Easter. I think this whole company is a ripoff.
Date of experience: June 30, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
A part of like all clothes that are for sale, the quality and the price are very good. Very recommendable to buy in Shein.
Date of experience: November 21, 2017
I didn't receive one of my dress from an order and no one cares to help I would not be shopping with shein no more there not honest in my opinion
Date of experience: October 2, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
It's already so affordable, you even get notifications to know when you can get more for your buck and it's really too good looking!
Date of experience: September 8, 2019
I would not recommend this site... item did not fit true to size and it cost me my own shipping to send it back
Products used:
Sent back item that did not fit and had to pay the shipping
Date of experience: June 22, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Never ordered from this company. Three charges on my husbands bank card. Total of around $500.00. Disputing it with our bank. Fraud Fraud Fraud
Date of experience: March 4, 2022
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Let me start of by saying how $#*!ing unprofessional and disgusting this company is. I ordered my items a week about on dec 5 and still now haven't received a tracking number. I paid for EXPRESS SHIPPING in hopes that my items would get here by my birthday on the 19th. I emailed them today regarding my order asking when it would come. They replied saying ohh sorry, it would not be arriving by my birthday on the 19th. Some lame excuses that one of my dresses was out of stock and that was the reason for the delay. Funny thing is my friends also purchased dresses for my birthday event A WEEK EARLIER THEN ME but they haven't received any notice neither. Im so beyond frustrated. All i want now is my refund. I have email confirmation and paypal confirmation that they received my payment so THEY BETTER SEND MY ITEMS BY THE 23RD OR MY REFUND ASAP.
The only reason Im giving them one star is because i cant give them a zero for their poor services. I will be blogging about this so no other women gets ripped off by this company.
Date of experience: December 15, 2014
Dear customer,
We sincerely apologize for any inconvenience we have brought you.
Over the last two months， we have had some problems with the supply of these items. We apologize for the delay. We have contacted our suppliers and they have promised that they will meet all our future orders promptly.
We have refunded to your credit card. Generally speaking, your will receive your money in 20 working days.
Please contact your local bank to confirm whether the money to your account. And wait patiently.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: dispute@sheinside.com
Have a great day!
They issue shipping labels and never send the item. You'll have to FIGHT to get a refund. DONT DO IT
Tip for consumers:
They may send your first package then after that everything will be 3-4 WEEKS or JUST NOT COME. When they finally admit it’s not coming they’ll tell you everything you ordered is now unavailable. Trying to get a refund is another 10-18 days
Terrible customer service
Products used:
Nothing. I never received anything.
Date of experience: March 26, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️