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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
I place a order may 08/2022 and supposed be shipped on may 10/2022 and deliver on may 19 as a express mail delivery i spent 233.34 in my order. They take the money out from my bank on may 09/2022, then i receive a email that they need a 6 digit of my authorization code from my bank, so because i do not understand what they mean, i start to talk to some one in the live chat they have for costumer services. They asking me for a screenshot of my transaction... i send it. Well next day i go to chat again, they said it was decline, they need my copy of my ID and i need to call my bank so my bank can give me the 6 numbers code. Whattttt? But wait a minute, you have the money already why you need more inf.? They said for security purpose, i mean of whattt? I cancel my order. By the way this is my second experience with this website SHEIN... the first one order never came and they refund the money, and now this is my second order and that's what happened. DONT TRUST SHEIN BAD EXPERIENCE AND POOR CUSTOMER SERVICE.
Tip for consumers:
dont buy in SHEIN
Products used:
none
Date of experience: May 17, 2022
I have had a terrible experience and it's still not over. When I first contacted customer service about exchanging an item, they responded immediately to all of my questions. They said I had to pay to send the items back for an exchange or return. It's 2015, almost all online shopping has free returns or exchanges, or at least a pre-paid return label that charges a decent flat fee. I didn't want to pay their $8.99 fee to return the item and then maybe have to pay it again if the exchanged item still didn't work out, so I said I was just going to make a return. And guess what? They stopped responding to emails. I would have to email multiple times and when they did respond they wouldn't even answer my questions. I specifically asked them to send me a return label - no response. I asked a second time, they said I had to go weigh my package. (Who has ever had to go weigh their package for a return?) I emailed back with the weight and said I needed my return label sent immediately. (You only have 30 days from delivery to return an item and my time was almost up.) NO RESPONSE. I emailed again saying I don't understand how they can ignore me know that I am returning product. DEAD SILENCE. I am sure they were waiting out their time so that they wouldn't have to accept my return and refund my money. I mailed the package myself and emailed the company one last time with my tracking number explaining that I would not buy from them again for their blatant scamming. Still zero response. Originally I received responses same day but now it's been days of them ignoring me. Who knows if they will try to scam me out of my refund too. PLEASE don't buy from this company, *maybe* you'll luck out and get a decent product but based on my experience (and so many others) you will just be throwing your money away.
Date of experience: July 1, 2015
Dear customer,
Nice day.
Sorry for late reply and we are really sorry for all these inconvenience we have brought you.
Sorry that our items could not meet your requirements and you returned them back. We will discuss with our factory to find out what the problem is and to make improvements in future.
About our return policy, we have noted on our web that the return postage should be paid by buyers. You can also have a reference to this link http://www.shein.com/Return-Policy-a-281.html. Hope you can kindly understand.
We sincerely apologize for not replying you in time because of time difference and weekends. We have contacted our customer service to check your tickets and they will reply you very soon. SheIn treasures its customers. We care for you and aim at providing you with better and more considerate shopping experience than others. We are sorry for letting you down and making you so angry at us. Please accept our sincere and unreserved apology.
All of you are our precious customers. We will never ever try to ignore you or your problems. All our colleagues are sparing no efforts to meet your requirements and to help you with your problems. Hope you can kindly trust us.
If you need further assistance, please contact us via dispute@shein.com without hesitation.
Thank you for your support.
Yours sincerely.
I ordered five shirts from SheIn and they confirmed my order on 8/21/16 and I chose the 1 week shipping order and I have yet to know the whereabouts of my order. I saw that the package has been shipped and tried to track my order with the tracking number **************060 and it linked me to the FedEx website where I can track where my order is but for one whole week it has been still stuck on the "FINISHED LABEL"' option and it hasn't changed the status on my order in ONE WHOLE WEEK. It says it supposed to ship to NJ, but my package has yet to move for a week now and still on the finished label option. I am very disappointed that we are lied to about the shipping time because this ridiculous that my order has not changed in one week. There is no set time on when it will arrive in NJ or anywhere. I am really hoping that I get my order in at some point and will be really upset if they don't get anything in the mail at all and this company just steals my
Money. Please SheIn if you can email me the details of my order to *******@gmail.com that would be greatly appreciated. In the future with the lack of communication and the false advertising of the products I will probably not order from SheIn anymore after this terrible experience.
Date of experience: August 28, 2016
I am really disappointed. I am have been emailing the rep for the past week and have received no update on my order. This is very disappointing
Date of experience: September 26, 2014
Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 1139059924. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=1139059924&brand=DHL
Please wait patiently.
If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com
Have a great day
Friends of mine warned me not to order from Shein, but I did it anyway. I should have listen to them. My order has not been received!
Tip for consumers:
Beware!
Products used:
Men shirt
Date of experience: December 25, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!
Too expensive to return Stuff! I had 2 jumpers value $70 which I wanted to return. The postage was going to cost me $56... Not worth it!
Date of experience: July 24, 2017
Hi Jan,
Thank you for ordering from our website.
Please send us your correct order number, so that we could help you to solve the problem.
Waiting for your reply!
Clothing. 3 of 5.Not as pictured 2 pants and dress. Ill made. Pants for midgets? Swimsuit and cap ok.
Date of experience: November 17, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I love shein I buy here all the time! They have good quality clothing and good prices! I would definitely recommend this place to all my friends
Date of experience: July 13, 2019
I ordered a dress and only 4 days later, after contacting customer service, I found out item was out of stock and I would not receive it.
Date of experience: November 15, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Easy to navigate. Fun pop up great quality great price. What you get in store and online is all the same quality. Workers are fun and excited
Date of experience: August 16, 2019
I love the site it has so many styles I can digg! I shop for myself and my bf and we both like the clothing on Shein.
Date of experience: November 28, 2019
Thanks for the great product and fast shipment. Would do business again. AAA+ + + + my highest rating.
Date of experience: June 16, 2015
I have nothing but good things to say about the Shein Website and company. I have ordered numerous times.
Tip for consumers:
This site is an absolute pleasure to shop on. Terrific value with quick shipping out. They have refunded me on everything that I have returned. This is not a scam site. It might seem like it because of the prices. It is an out of country shipping but an honest and great with customer service. I looooooovvvvvvvveeeee Shein clothing.
Products used:
I was able to wear 90% of the clothing that I ordered.
Date of experience: September 8, 2021
I really love this online shop. Shein is the best! Quality is perfect. Sizes are true as Europe sizes.
Date of experience: September 25, 2017
Good quality. Good price. Thank you SHEIN for this amazing product. You save my life and make it easier.
Date of experience: September 7, 2019
I cancelled a few orders but they charged to my credit card. They deducted from my account. Be careful.
Products used:
iPhone case
Date of experience: October 2, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
They lied about updates on tracking statuses. Every time I got notifications that said update on your order. So I checked and no change in the status. I contacted chat room but they didn't reply back. So I deleted SHEIN account and I deleted the app.
Date of experience: September 9, 2023
I placed an order on 1/19/2016.
One item in my order was labeled to be shipped in 24 hours. I chose this for my birthday dress because of the 24hours I knew I'd get it in time. Once it was 24 hours I checked the status and noticed it still was being processed so I inquired customer service. The next day they responded with the black dress was actually not ready for 24 hour shipping to please give them a couple more days
((SO WHY DID YOU ADVERTSE IT FOR 24 HOUR SHIPPING?!?!?))
Obviously I am eager to get these items which is why I carefully choose them according to the shipping time frames that were advertised the day I placed my order. And here we are today, I have contacted customer support three times with no response on my stuff.
My order (both dresses) STILL show "processing" as of today (1/31/2016)
If I checked off expedited shipping, the order should be shipped ASAP. If they labeled the items to be shipped in 24 hours, THEY SHOULD SHIP IN 24 HOURS. Otherwise it is considered FALSE ADVERTISEMENT.
I used PayPal, my money was taken SAME DAY MY ORDER WAS PLACED yet the past three times I've inquired about my stuff not a single person has responded and its been three days... you have my money and you haven't shipped my stuff and its been well past the "delivery time frame y'all give" and no response from customer service? What the hell people.
And of course there is no number to contact.
Needless to say I have learned my lesson. I will take my business elsewhere, this is outrageous and ridiculous, but I will not settle for this treatment especially when you have MY MONEY!
Tip for consumers:
STAY AWAY
Date of experience: January 31, 2016
Dear customer,
Nice day.
Thank you for your great support and we are really sorry for all the problems and the waiting time.
Sorry for the late reply. Because of the time difference and weekend, we can no reply to you in time. Hope you can kindly understand and forgive us.
It takes longer than usual because we customized the items you ordered from factory because of lack of stock. You know that the item you ordered is so popular and many people also like it very much.
We will be responsible for any problem caused by us. Hope you can kindly understand and trust us. We can refund you full money as compensation, is it ok?
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
Be aware that Shein offered to you a coupon's that they do not honour when you place your order. It is a scam.
Date of experience: November 13, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
The product which I have purchased through this site is good in quality, they are well enough in shipping the product on time.
Date of experience: October 22, 2015
Shein is the best website for beautiful clothes!
Are more afraid of ordering shein is really a reliable site not fear of having.
Date of experience: October 13, 2017
The clothes look nothing like the pictures. Which is a shame as the designs are just what I like... badly made. Terrible material
Date of experience: February 19, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I love love love this shop! Such cute clothing for super cheap! I've bought so many different clothing items and swimsuits from them.
Date of experience: August 16, 2019
I ordered clothes by SHEIN and never received. Complain and they never resend the order. Do not buy.
Date of experience: January 7, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!