SHEIN

I took a sports bag and it was a very attractive sum. I advise all my friends and acquaintances this store!

If I could give 0 stars I would.
I spent around £50 ($80 odd) and out of curiosity did a little research (after I'd purchased stuff - stupid me) and found all these bad reviews, instantly scared me, so I'm like oops. This was on a Tuesday, I email them ON that Tuesday like, sorry I want to cancel my order bla bla. They didn't reply by the end of the week so I phone PayPal (I don't have an account but I payed as a guest so it's still their site) and I'm like right this is my situation what do I do, I'm told to phone back next week, give them 7 days to do something about it or I can open a dispute. So a week later is today, I still hadn't had a response from them and I was planning on calling PayPal later in the day - what are the chances, I get an email from 'Jacqueline' at sheinside, telling me, oh we are sorry you want to cancel, how about an exchange, a gift card for $100 or a refund of $84.23 (or whatever it was) and the email ends with 'pls confirm:-)'
First off, I want to cancel my order, I don't want to be bribed into something else, when I have already waited a week to hear back at all. Secondly, why offer me an $100 gift card when I only spent $80? That doesn't make sense to me at all - bribery.
The email was totally unprofessional, badly typed and frankly quite annoying.
So I email back like no, I want a refund of the full amount of '$.'
But if it's taken them this long to reply I'm not waiting, so I phoned PayPal and got a dispute opened for the seller being uncooperative.
I'm not taking any chances with the amount of bad reviews I've seen about this site. Apparently the take other sites photos without permission and the garments don't even look the same in person as on the website, rubbish quality and they take AGES to arrive.
While I was waiting on a reply I got THREE emails offering me 15% off! 'this code is specific to your email' - again, bribery.
I advise everyone NOT to buy anything from this site if you don't want hassle.
In the future I'll be looking up reviews on websites before I order from them.

They have the worst customer service I've ever experienced. I ordered my items three weeks ago and it still hasn't been shipped. I talked to a customer service rep, Lyle, through livechat and she just left the conversation without assisting me. So I restarted the chat with a rep with the account name David, and told him what just happened, then he literally just said, "sorry, internet dropped". It was so unprofessional. If that was the case, Lyle could've restarted the chat with me, but she chose not to. So all David did for me was basically tell me to wait because it'll take another month. In total, two months. It felt more like they were going to keep dragging out my order and eventually I probably wouldn't receive anything. So I left the conversation and rated it poorly because I did not find it helpful. So this David guy, restarted the conversation and felt the need to ask why I left him a bad rating and demanded that I left him a good rating and proceeded to say that I'm rude. He asked me not once, but three times why I left him a bad rating. His chat window kept popping up when I tried to end the conversation. It was unnecessary and unprofessional so I asked for a refund. I will never shop from sheinside again and I will let all my friends and family know about their bad customer service and what scammers they are.

Edit: Btw, last week, I received an email from them with a few points that I could use to spend on my next order and it would need to be used within 15 days. Another way for them to scam their customers. That's the compensation they give you for not shipping your items for almost a month. What a joke.

I shop on shein and did not receive $200.00 word of goods, I payed for and will never shop with shein again...

I love bought in shein, I have several clothes of this store and incredible gift, the size is exact and the price is very accessible and reasonable

Had a great experience today with Luna one of the operators at shein.com she was very helpful with all of the questions I had!

I ordered a velvet set and a dress and they both were super cheap but still very nice and good quality! I highly recommend

Waited almost 2 months for my rug, only for it to to be lost in shipping. Was told I'd receive a refund for it.

I'm always looking for new makeup brushes and I love how cute and compact this one is. It's perfect for my new makeup bag

The store is great I love to shop here I always shop here it's one of my fav stores it's super affordable as well

I cannot trust them again neither can I order again from them. My items have taken a month and half and they never reply.

I have been waiting for 2 1/2 weeks for my package to arrive. I'm going on vacation on Tuesday. When will my package come?

I loved the clothing! Great quality, customer service was amazing! The place is very welcoming and everyone here was really nice I loved it!

Their merchandise is amazing, I love how there is so much variety between the different styles. Especially I love buying their coats and jackets.

This company is a bunch of crooks they steal your money. And They give you no refund. And there's no way of speaking to anyone except to a robot.

This company is a fraud and extract money from your account, never use this program or text, account it's fraud

I ordered on April 22 and it's now may 24 and it's still not here... and my second order is gonna be here before my first.

I needed help on changing the address on my order, they helped me out nicely with giving me all the steps needed. Great help and clothing

Worst app I had ever used, you guys don't give any information regarding refund of money. You just playing game, you guys just need your money

Clothes are always affordable and always so stylish and cute if you're looking for good clothes and affordable prices this is where you need to be.

I have ordered my goods 3-4 weeks back. I have searched for the whereabout of my order and its says the order number does not exist

I made several purchases with no problems and then they stopped refunding me for my purchases. They owe me $100.

Always happy with clothing, most of the time item looks better in hand than the photo on site. Clothing delivered in reasonable time.