- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Backed by the National Science Foundation
- For Business
SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Ruins the environment, use sweat shops, supports terror groups and bad quality. Can it get any worse?
Date of experience: October 16, 2023
Placed an order and never received. Now they won't refund my money all I get is "It takes time"! 3 months!
Tip for consumers:
Terrible company
Products used:
Never received
Date of experience: November 3, 2023
My favorite store. I only shop here! SHEIN is the absolute best when it comes to clothes and just making their customers happy all around
Date of experience: December 3, 2019
I placed an order 6/4 received confirmation but it still has not arrived and no one will answer questions
Tip for consumers:
Yes. I would like help and I would like my order
Products used:
I didn’t receive them
Date of experience: July 5, 2023
Hello, sorry for any inconvenience.
For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Very affordable prices for all of the clothes. Great customer service, and fast, free shipping with every order.
Date of experience: November 17, 2016
Hi Minakshi,
Thank you for your support, and we will keep on improving.
Paid for 3-5 day express shipping. According to FedEx the item will arrive 11 days after I ordered it. What a racket. Never again.
Date of experience: October 31, 2015
Dear customer,
Nice day.
Sorry for the late reply and keeping you waiting.
We have checked for you, and found that your package has been shipped on Oct 27th. Generally the delivery time of the express shipping that you chose before usually takes 3-5 business days rather than 3-5 days, we also noticed that scheduled delivery of your package is Nov 3rd, it is the normal delivery time. Hope you can understand.
Sorry for leaving you such negative impression, but we did not do it on purpose. We will pay attention to your problems that you put forward on sitejabbber.com and do better in the future. Hope you can trust us and give us one chance again.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
Their goal is customer satisfaction. Very nice website, well organized. It's always a pleasure to shop here.
Date of experience: August 25, 2017
My favourite online shopping site! Really good prices free shipping and if you have any issues they are awesome to deal with! :)
Date of experience: November 26, 2013
I recommend this online store! Excellent choice, low prices, good quality, fast delivery around the world!
Date of experience: May 29, 2018
Just received 2 orders. What complete crap! Thought sizes were adults not kids! Wont be ordering again!
Date of experience: October 25, 2016
Hi Jo,
Thank you for ordering from our website, and we are so sorry for letting you down.
Please kindly noted that the size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please kindly help to send us（our e-mail address is webmaster@romwe.com) a few pictures about the measurements of the items you received, and we would surely help you with the return and make this right for you.
Apologies again for all the troubles, and please do not hesitate to contact us if you have any other question.
Amazing prices, free shipping, discounts and lovely clothes. Can't ask for more! Also, great customer service
Date of experience: July 17, 2016
I ordered few dress from sheInside.com. Very good service. Got the products timely. Highly Recommended.
Date of experience: June 29, 2015
I horrible! Got clothes that were not even the right size! Shirt came way too short, dont reply to emails
Date of experience: May 30, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Very good with shipping and protecting of privacy job well done I will consider order from shein through out the future
Products used:
None
Date of experience: December 30, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!
Great quality clothing excellent customer service would come to pop up again in miMi fl. So trendy and cute
Date of experience: July 14, 2019
Horrible quality which comes from China probably, don't waste your money. I would just give it to donations.
Date of experience: March 18, 2019
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
The absolutely best online shopping site! Excellent quality and fast shipping Favorite of all times!
Date of experience: September 20, 2017
Swift action once site jabber stepped in. Refund and apology. Must add previous orders were always satisfactory
Date of experience: October 2, 2017
Hi Kay,
Thank you for ordering from our website.
Please kindly send us your correct order number or the email address you used to register on our website, so that we could help you to solve the problem.
Waiting for your reply!
Sincerely,
SHEIN Customer Service
Really satisfied about my last purchase on SheIn, very nice site, a lot of promotions, shipment fast and cheap
Date of experience: October 2, 2017
Most of the stuff I've gotten have fit really well. I always get compliments on my clothing from this website! Highly recommend and so affordable!
Date of experience: May 11, 2017
The fabrics were sheer but otherwise very well made and they all fit. I received my items within two weeks
Date of experience: March 26, 2019
Ordered $150 worth of clothes 11 days ago and the package is still processing! Slowest site ever! They also have horrible customer service.
Date of experience: November 19, 2016
Dear Jilly,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, and we are so sorry for keeping you waiting on this busy season.
And we have canceled your order, and processed the refund to the account you paid on our website, but the bank may need 10-20 business days to process the order.
If you have any other concern, do not hesitate to contact us.
Ordering lots of items from sheinside, quality is good, sizes sometimes different, shipping should be more quicker
Date of experience: March 4, 2014
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.