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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
I adore most purchases, however will probably never purchase another workout equipment, specific dresses, or jeans before thoroughly researching.
Tip for consumers:
Do a thorough research on what your buying. Certain workout items are horrible
Products used:
Mostly tops/blouses , summer dresses, jeans , and workout equipment. Would not repurchase workout items no good .
Date of experience: January 31, 2022
Products are of poor quality, I return an item for refund and never got my money back.
No customer service, seems like a scam!
Products used:
none
Date of experience: April 28, 2023
Extremely happy with winning the giveaway and my purchases, was confused when I had to pay shipping.
Date of experience: March 25, 2020
So every order that is shipped speedx has issues.either it never comes or it's super late! I'm sick of contacting customer service which sucks too!
Tip for consumers:
This is ridiculous I order a lot of stuff from you guys I feel you need to make it right!! This is ridiculous
Products used:
Can't get the items because u keep sending my orders speedx !!! They suck !! My stuff never makes it I have 5 orders out
Date of experience: June 3, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Kelly was so helpful with my order, gave me accurate information very quickly. I appreciated her help.
Date of experience: July 25, 2016
Best online store for competitive prices on fashionable items! Ive always had a pleasurable experience with shein.
Date of experience: August 16, 2019
SHEIN should use another carrier. Usps has mis delivered my package twice and a refund had to be requested. Not good for the company.
Date of experience: August 10, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
They are trusted, and ship out their packages in 12 days. Never had a single problem with them at all.
Products used:
They have pretty jewelry, and the clothes are cute, but not nice material sometimes.
Date of experience: June 29, 2023
Best when you buy products with reviews won't be disappointed. Not one bit. I love the bathing suits.
Date of experience: September 6, 2019
A huge assortment, bright clothes, daily news and fast delivery. I almost stopped going to offline shops :)
Date of experience: January 9, 2020
This SHEIN POPUP is so cute and lovely! Just ahhh! I love it! I'd come back def again! Worth's very penny!
Date of experience: September 7, 2019
Great range of women's wear, good price and fast shipping. Sizes seem small, ordering a size above normal is required.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 11, 2017
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Seriously. Only option is a bot? I'm just trying to change my shipping address and it's literally impossible.
Date of experience: June 20, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Although products might take a while to be shipped but product quality and customer service are good!
Date of experience: June 22, 2017
Such a cute pop up! I love Shein clothing and order from them online all the time! They have great clothes for very affordable price!
Date of experience: October 18, 2019
My package came in a week, well packaged, with the exact articles and are of good quality at low cost.
Date of experience: May 27, 2016
Love the clothes colors patterns such reasonable prices low shipping cost and returns are easy will continue ordering from shein often
Date of experience: June 30, 2017
I love shein.com because of their good quality clothing at an affordable price, stay fancy on s budget.
Date of experience: November 28, 2019
Scam, I ordered but nothing happen, anybody not responsible with email and app, It was a really bad experience
Date of experience: July 3, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Been a month still haven't gotten my package and on their page it says delivered. There is no customer service number to call them either.
Date of experience: May 20, 2020
A member of Shein's US Team has sent you an email from dispute@shein.com. Please be sure to check your emails Spam folder in the event it was filtered.
Tried to get ahold of company regarding an order that I never received. Error not on my part. Website is a joke. Big run around. Don't shop here!
Tip for consumers:
Better website
Products used:
None , never got order
Date of experience: May 15, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I ordered on Sunday, my payment was processed as of t I day, but I still haven't received an email that it shipped.
Date of experience: July 20, 2016
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on July 18 including 9 items. It normally takes 3-7 business days for us to get the order ready for shipping. But the item “Burgundy Criss Cross Front Casual T-shirt” you ordered is in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. The other items have been prepared well. We will ship out your items as soon as possible after the t-shirt was prepared well.
Apologies again for the delay, hope you will receive the order soon!
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.