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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Great quality, great price. Shipping always on time
Date of experience: August 8, 2016
WORTH IT WILL BUY AGAIN WORTH THE BUT AND GREAT QUALITY OF PRODUCTS REALLY BEAUTIFUL PRODUCTS LIKE IT LIKE IT!
Date of experience: September 9, 2019
Worst company and customer service I ever dealt with, placed an order never received my order or REFUND, I have beenonths trying to get my money,
Tip for consumers:
Don't order anything from this company
Products used:
None
Date of experience: May 15, 2022
Do your research before you order and don't be fooled by the planted reviews.
Date of experience: September 16, 2015
Dear customer,
Nice day.
First thank you for your support.
We are really sorry for leaving you with such a negative impression and sorry for letting you down.
Generally we check every item very carefully before the shipment. About the problem of the earrings you mentioned, it is really out of our expectation. Hope you can kindly understand. Sorry to hear that you are unhappy with the suggestions of our customer service. We did not mean to offend you. But we really need your images to check with our factory. After confirmation, we will be responsible for any quality problems caused by us. Hope you can kindly understand and trust us.
Sorry to hear that you are not satisfied with our return policy and sorry for all the inconvenience we have brought to you. Please accept our sincere and unreserved apology. Maybe there is some misunderstanding between us. No worry please, we promise we will do as much as we can to solve your problem. Hope you can kindly understand.
SheIn cherishes its customers. We respect every customer and always put your satisfaction on priority. All our customer service are sparing no efforts to help you solve your problem and provide you with better experience. Please give us a chance we promise we will do better.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
Great website! U can choose lots of amazing clothes! Very good quality and fast shipping
Date of experience: June 26, 2016
Its really awesome and great site... i just like it
Date of experience: November 3, 2015
I love this store, so many beautiful clothes except a little expensive
Date of experience: July 1, 2014
I've ordered several items from this site and they all have been really nice!
Date of experience: December 23, 2015
THEY ROBBED ME. NEVER GOT ANYTHING AND THE TRACKING NUMBERS DO NOT EXIST FOR ANY POSTAL SERVICE. NO HELP. STOLE MY MONEY
Tip for consumers:
THEY ROBBED ME. NEVER GOT ANYTHING AND THE TRACKING NUMBERS DO NOT EXIST FOR ANY POSTAL SERVICE. NO HELP. STOLE MY MONEY
Products used:
None. I never received 3 packages. 200 dollars worth
Date of experience: June 7, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I buy some clothes and they were perfect >I love it
Date of experience: September 7, 2016
Hi Bashayer,
Thank you for your support, and we will keep on improving.
Great quality too, my dress came in exactly seven days
Date of experience: July 9, 2016
Ordered a beautiful top, it came without any problem! Looks exactly as in photo.
Date of experience: November 7, 2016
Love the prices of everything and that new customers get 40% off purchase.
Date of experience: July 8, 2016
Love this shop, fast shipping, high quality clothing, cheap price. Recommended.
Tip for consumers:
Beware for the sizes, always order 1/2 sizes up your regular size.
Date of experience: January 25, 2016
This site is totally based on scam and fake reviews, I will never recommend it to anyone
Date of experience: January 31, 2015
I love to buy things on this site, it has lots of items and good price!
Date of experience: July 2, 2016
Just wait for 24-48 hrs. And the problems get resolved. Got my refund in 2 weeks. Thank you.
Date of experience: September 14, 2015
I like the items,. They are my sizes and quality is nice.
Date of experience: July 24, 2016
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️