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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Rapport qualité prix conforme et correct
Date of experience: May 4, 2016
If I could give zero stars, I would.
I have been a long time shopper at shein. Like long enough that i am considered a tier 3 VIP. And up until recently still supported them. For the first time I have had an issue with a shipment. There were missing items from my package. Contacting customer service was unhelpful. I was told I would be credited points to my account to repurchase the missing items. These items totalled about $70. The points i was credited were worth less than $1. Contacted customer service again. They told me to contact the shipping company. Which I have done. With no response.
Shein refuses to resolve the issue.
To top it off their products have went down in quality but huge price increase. They cap the coupons so you can only save a small amount now, where they used to be unlimited. The coupons also aren't nearly as high of a percent off as they used to be.
I can see why loyal customers are dropping off left right and center. Save your money. Shop elsewhere.
Date of experience: January 2, 2025
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello,
Thank you for taking time to leave your review and we are sorry that you did not receive all of your items.
Please contact contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️