SHEIN

This place just Sucks. Says shipped from Carson, CA over three weeks ago. Probably coming from china. Can't cancel order since they immediately mark order as shipped from Carson the day you order. No way at all to actually contact customer service. Another SCAM Chinese site. This is the third time I've been had by chinese sellers this year. I am so done with anything from china. (if at all possible)

I have been trying to complete an order for 5 days. I've tried my Visa, Master card, Discover card, and even my debit card. It always shows error! I tried to contact customer service by phone but the phone listed in Google Search is not a valid number. They actually don't have a phone number! I browsed Shein.com website and typed in my message, but there's no live agent. The robot does not understand what I really needed. That's a red flag. If they cannot help me process the order, I cannot imagine if I encounter problems after the purchase!

I ordered 5 bathing suits they never showed. They said for 2 months now will refund what you paid and ship when we have it lol after saying my household signed for it but that couldn't send me that documentation or my money! Don't waste your money or time here!

I have started buying here 1 years ago. I have a lot of clothes from this site, so I can comment on the quality. For me it's very good. Clothes are nice and pretty. I'm pleased with the purchase. Their customer service is great. Fast, nice and patiently answer questions.

I love shopping on shein. I'm big on affordable clothing. I, however, will no longer be shopping from shein because they use Ontrac shipping on all their US orders. Ontrac is notorious for losing packages. This is the second time out of probably 4 total orders that my package is lost/stolen because Ontrac didn't deliver my package to the correct address or didn't deliver it at all. Shein has made it right by giving me the "one time" refund, but i really was excited about the clothes. Until they use a different shipping company/carrier, I will be shopping elsewhere unfortunately.

Literally selling clothing from other shops for a much cheaper price and taking credit, including the pictures. This has happened to so many clothing creators, and u r just stealing their ideas. Not to mention the awful quality and just dirtiness that comes w/ it. I'm convinced they're just throwing these products in a dumpster for a week and then selling them. Never buying from here again :D

I am super impressed with the dress that I purchased from Sheinside. They make is so easy to shop for quality products online and I'm so grateful I found them. I just placed an order for some really cute earrings too that I can hardly wait to get. Hopefully it arrives as quickly as my dress did. I really enjoy this brand an will come back many times.

By far the most frustrating order I made to SHEIN. I ordered 17 items in total and I only received 15 items. Customer service is very poor. I emailed them regarding the matter but no response until this time. SHEIN, we're paying completely so be fair with your items and service!

Best website ever. Very happy. I was worried in the past with buying stuff from China but the products I have received are exactly like the photo. The best part is this website allows you to take photos and upload them. So because customers have done that, you can actually
See the reviews so you know exactly what you're getting. No surprises. I'm going to buy a teddy coat next I'm very excited!

So I've ordered about 32 items and in total it costs about $300... And this was about a week ago and I still never got my items which sounds pretty crazy Bc I order from forever 21 and other websites and I get my orders really quick. My tracking number is **************942. I tracked it and it's saying its delivered? But like I didn't even get any of my things yet to my address. Please if you can answer back and see what's taking so long? I should have already had my things by now but if it doesn't come by next week then this is so messed up and really sketchy

I love SheInside since they are so accurate with sizing. I'm really picky about what fits me since I am so petite. All the products I've ordered thus far has fit me perfectly! The items that I ordered arrived here on the estimated arrival date and they were packaged very nicely and efficiently. No need for a large box if the clothes can fit in a small bag. The prices are very reasonably, especially someone for a college student. Gotta love it!

I ordered a gift card for my granddaughter for Christmas and never received it! I have checked my SPAM folder everyday since I ordered the card. I have sent multiple requests through "customer service". I have NEVER heard a word from them. I tried sending an email using the address of the email I received confirming my payment... no response. I tried in vain to find a phone number to actually talk to someone... there is no such thing as far as I could find. I also had zero luck with the "chat" feature. I am very disappointed with my experience with Shein. My granddaughter is so sad, she was really looking forward to shopping on your site. I am out $200.00 and I can assure you that we will never order from this site and will do our best to make sure that no one we know ever does either.

I ordered a dress for my Prom along with other items. I was promised free 3-5 day shipping. The Order still shows "processing" after six days. Today is Wednesday and my Prom is Saturday night. This is terrible. I will have to wear a potato sack and my tears.

Just a quick note to let SiteJabber know, with your assistance, I have received my refund credited back to my original credit card as requested from the company Shein. It's good to know that someone is there to help when life gets complicated. They have apologized for the inconvenience and plan to review this process with their staff/employees. Thanks again for coming to my rescue!

I order thru Shein I never received my order it was lost unable to contact the company so I'm just out 75.00 this is a terrible company save your money and don't order thru them their the biggest scam ever...

I Recently placed an order and the status says "urging shipment" please what does that mean. And also one of the item is still saying paid also bear in mind on the site all items are priority dispatch. When am i going tho get this order.

I bought a really cute pink leopard dress and have nothing but good things to say. The quality is great and the price can’t be beat. The shipping was FREE and fast! Ordering from sheinside.com was easy and there were so many options. It arrived exactly as described. I’m 100% happy with my purchase and can’t wait to order again. With so many great deals it’s easy to find something even on a budget. I only wish I had ordered accessories to go with it. I won’t make that mistake on my next order.

First time interacting with this company because I was skeptical but went ahead and placed order on 7/11/23. Received confirmation email but no other correspondences since. Sent several emails and calls but customer service phone is always busy and never received a response from email that was sent. Tracking number stated package was stuck in LA transit on 7/24/23 but today no information was found while trying to track. Shein chatline also stated there was an issue with transit but not a single update and now the website states no tracking information found. Overall disappointed and will never order nor will I refer anyone to order from Shein in the future.

Lots of fraudulent practices and ripped me off of $75. And no way to ship it back item and obtain refund. Buyer beware don't be seduced by their cute advertising fashion pictures. Will report to my governments consumer affairs and google. Horrid

I would not recommend this site. I ordered items received only half order. I attempted to contact online everything seems automated. No live person. Now I can't seem to get a refund for what I paid for and didn't receive.

The sizes are not true to size not even close. You can't really track your shipment and it took them 2 weeks longer than they said it would. They're so cheap feeling and on top of that they came to me broken!

I'm starting to get irritated because I have not received my items after purchasing it a moth ago. I paid a lot of money for it and was expecting great service. I do not recommend buying from Shein if you're South African.

I have bought two tops, they don't fit me and one of them has very poor quality! It feels like plastic! I wanted to return them but they don't refund the postage ( which would be over 10£!) that is terrible for an online shop! I am never going to buy of them again!