SHEIN

Scam! Needed items so paid 2-3 day shipping, but I'm on day 4 already. I asked for refund of my rushed 2-3 shipping fee, location of four missing items, and help sending back dress, the one item which arrived today. But when on chat line I asked for this help, "customer service" hung up chat line, three times. Blocked from chat line now. Dress that arrived is very thin with large seams and hems, looks awful. Essentially they stole $90 from me which left me with a cheap dress, and 4 items missing. Dress is going to be a donation to Goodwill. Wish I'd read these reviews first...

It is Excellent side. I love this Sheinside. They're a very good place to look for alternative and unique fashion. Shipping is not terribly bad, though it can take a little while. If you have questions the customer service representatives are friendly and willing to take the time to answer everything. I really love their selection of dresses and skirts, but they have awesome accessories too! It is highly recommended.

I made quite a large order from her, but had to return a few items. The process seemed simple enough and communication was good. I was advised to use their prepaid return label at a cost of $5 which would then be deducted from my final refund. This label allowed them to track my parcel once posted. I posted using the label, at the post office, obtaining proof of receipt. No matter how many times I contact Shein, no one is willing to tell me where my parcel is, despite apparently being able to track it. Every time I email for an update on my refund status, I received a reply giving me various timescales and asking me to be patient, however none of these are specific to my parcel. They ignore the fact that I have asked where my parcel is now? Has they received it? Has a refund been issued? Instead reply with generic refund time scales. After reading many of the reviews on here I'm beginning to suspect that my refund is never going to be processed, whether they receive the parcel or not.

Since finding this site over a year ago, it has revolutionized my shopping habits. I live on a fixed income, so every penny counts. Not only do I find great savings, I have also gotten a considerable amount of free items, too. Nothing huge, but more than I could have found at any other sites.
Some people get confused or think it's crowded, but I have never had any problems. I think that some people have an expectation of "pretty" and when they don't get it, they dismiss a site. This site is useful, and that's what I'm looking for, and that's what they deliver.

I am so frustrated with this company right now! I can't call or talk to an actual person so I'm just going to have to warn others. Their customer service SUCKS! It's all automated. They basically stole my money. I will never order here again. Do yourself a favor and stick to amazon. At least they will do right by the customer.

They are a wonderful variety of women's fashion. I love their sweaters and shoulder wrap coats. I have two on in beige/tan Khaki Hooded Cable Knit Cape Sweater and one in black I love them they were with every outfit and they are just enough warmth to go casual or dressed up. The prices are decent prices and you get great quality. For an online shop they are quite nice. I hate this time of year to go shopping, I do not like all the holiday rushes, I prefer to shop online for things I am looking for and have them delivered. They were shipped to me in great timing, and now I am all set for the holidays. Thank you so much!

I hate that this website only advertises skinny models with large breasts, small waist & a big butt. These models are not realistic body types. I know they have a section for plus women but goodness why don't they have in between options. The material is often cheap and undersized. It's just not a healthy website for body image in my opinion.

To everybody complaining about the shipping and quality,
I have ordered quite a few times from Shein and I am fairly satisfied. They give us free shipping, what do you people expect from that? Nobody's gonna ship your items the next day for free, have patience for what you don't pay for. Also, look at the reviews carefully before purchasing, so that you won't regret anything. Be smart shoppers. -_-

Returned 5 items in the same package. Only refunded me for 1 article of clothing. Still waiting on the other 4 items to be refunded. In touch with customer service via email. They keep asking the same questions and Im getting nowhere, going around in circles but ultimately no full refund.
Dishonest poor customer service. Left me 100 dollars out of pocket.

I shipped back some returns on June 26,2020. USPS states that the item has been delivered to the returning agent and I check on the shein website and still haven't gotten a refund. They don't state or update that my return is their possesion. I spent over $100 and am afraid I won't get the money back now because their clothing quality is crap. Never buying from SHein ever again.

I've ordered from Shein many times. Yes some orders take awhile, but I understand it's coming from another country, plus if I'm not in a hurry to get them I don't mind the wait. When my order is going to be delayed, they're normally good about emailing me to let me know which I appreciate. I love all the maxi dresses I've ordered from them among other items. The quality is good considering the prices. Some clothes are a miss, but I simply return them them like any other online company I would order from. They return funds to your Shein wallet or you can have the option to transfer to paypal. I normally keep it in my shein wallet in case i want something else later. I enjoy the Great prices and unique clothes :)

I bought a cloth from Shein (the first time I'd online shopped) and all was well. Until about two weeks later I saw my card information was being used on suspicious websites. I then had to get a new card which took about a week. Shein is not a safe website your info will be stolen!

I ordered something 2 weeks ago, thinking it would come in time before I move, and now I'm leaving and still haven't received anything. I tried to find the order to change the address or to write a note to leave it with an old roommate, but their services were no help. Very disappointed, and money down the drain.

I've ordered a lot from SheIn over the past year and I've been very pleased. If you pay attention to the sizing and customer reviews it makes it easy to shop and get what will fit. Quality is great for the price. The Style Gallery is a fun way to shop too because you get to see what it looks like on different people. Returns are easy- especially through PayPal! Customer service is also helpful if you need it- normally get a response within hours. I was hesitant at first but after the first couple orders it's my go to now.

"I bought a pair of pants and a dress from shein.com
Since they were both on discount, I didn't expect too much.
They turn out pretty good quality, so I am wearing them a lot. The only thing that I don't like is that you have to pay for the return if the clothes don't fit.

I just went to place an order for over 100.00 $ I could not get anywhere though my address was correct. They seem to have a problem with me entering my phone number. As If.! Oh well. I have had the same phone number for over 10 years. So you know what. It's your loss SHEIN.

I have placed orders in the past, however this time around Shein got me for $324.No way of contacting these people. Countless emails and no response. I will never order from this trash site AGAIN! BEWARE

The staff on the online chat is very friendly, but the company picks and chooses review to post for the items sold on the website. I bought 7 items in a single purchase, most of them received good reviews from me, except for 2 (all of them got approved and posted except for these 2 bad reviews).

I asked why did those 2 reviews didn't get approved and they said and I quote "not enough stars and bad reviews may lead to posts being unpublished". Oh wow! That is like lying to the customers!

*updated June 2015* So yeah, they replied me, and posted one of the two that received bad reviews. But this should have been done after speaking to the customer service, not after I posted poor reviews of this site on 3 different forums. And they emailed me like 3 times to change/update this review, until I told them to stop pestering me. And now they have change their site name to Shein.com

I have read that SHEIN is trusted web site, but now I'm not sure it is. I didn't receive an update for a while. What is going on with my items? Where are they? I have checked users reviews on other web sites! People write that shein web site states delivered when it's not! I feel like it's happening with me now!
Very bad customer service, they never answer for the email or live chat! No communication at all!

As I was scrolling through this site for summer dresses I started noticing that there was zero diversity in the models. Not only that but, I was trying to shop for XXL clothing. Did they show real plus size models so I can see how they might fit on me? Absolutely not. I continued to scroll and saw 3 photos in a row of a model with her head not in frame with excess floor. I also noticed that below the models chin you can slightly see a hijab on them. Mind you, majority of the models shows faces and less floor regardless of outfit. I'm outraged at the clear racist and body shaming this site blatantly portrays. And don't even come at me with "oh but we do have diversity" because randomly places colored models in a sea of white models, does not count as diversity.
Please see photos below.
Do better.

I have been shopping on Sheinside.com for months and I love this site. They always have the best deals and sales. Their collection is extensive covering tops, dresses, accessories, and jewelry. I recently bought a few of their little black dresses and they all fit really well. I would say the sizing is pretty accurate. The fabric doesn't feel cheap and always looks and feels good with no itchy parts.

They have free shipping over $30 so I always try to get a couple things because the savings on shipping is a lot. I would definitely recommend this site to others who are looking for fashionable clothing at a good price. I really haven't been able to find another site that offers so many things for such low cost.

I've shopped with them several times and had to return multiple items that came in broken. It's been 2 months since I returned an item and I still didn't get a refund. I let them know and they still won't refund. They told me to contact usps, even though they NEVER find lost packages. They were all picked up the same day, all the rest of my
Items were refunded, just not the one phone case and instead of refunding since it's been 2 months, they expect me to just not get a refund and deal with it. Too many items come
In damaged for
Me to shop with them again, especially when they refuse to refund for an item I returned. Not shopping with them ever again.

I read reviews carefully before ordering. But for price you get what you pay for. It did take a little longer to arrive but I was expecting that. Tracking was provided so I had no issue with finding out where my order was at any time. I am 53 and a size 8 and I ordered M in my items and they fit perfect so please be wary when ordering as the sizes are pretty off! But all in all I am satisfied. I would order again if I want cheap and cheerful items for my holidays.