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SHEIN has a rating of 1.8 stars from 4,913 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 10 days
Order of $68 was never delivered, still waiting for an order placed in December! Tracking states in transit for 3 weeks now! There's NO contact # availability! Sure, their products are less expensive, but their customer service sucks! I will NEVER order from them again!
Tip for consumers:
There is no real customer service contact number.
Products used:
Clothes
Date of experience: January 18, 2023
SheIn clothes are very trendy, stylish and extremely affordable. The price often reflects the quality, though, you get what you pay for. I rarely wear trendy items more than once or twice in a season, so I don't mind the low-quality and would prefer to save a few dollars! With that mind set, SheIn is a fantastic place to shop with decent shipping speed and price. As for the sizing, just read the measurements and reviews and you'll be fine.
Date of experience: October 2, 2017
I really enjoy shopping with SHEIN. They always have the latest looks, within my personal budget. The quality of the items are usually pretty nice as well. There are a couple of issues they could improve on. One issue is providing more accurate sizing on individual items. I dislike having to return items, because of sizing. I also wish they would offer more plus and petite (skirts and dress) options in the exact same style they already offer. These two issues aside, I look forward to shopping with SHEIN again.
Date of experience: May 7, 2017
When I first found this site is was very exited by its low prices and cute clothes. I ordered a few things and now I see why this site has negative reviews. I have been waiting for at least 17 days and my order hasn't shipped at all! I have *******@Sheinside plenty of times and even tried using the offline help and still no response. I have been reading reviews and am worried that I might never get the clothes I ordered but still have to pay for them. Just a word of advice, don't order from this site unless you want trouble.
Tip for consumers:
BEWARE OF THIS SITE!!!
Date of experience: September 26, 2014
Hello,
We sincerely apologize for any inconvenience we have brought you.
Your items really have been shipped. The tracking number is LN478915489CN. And you can track your items on this website: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LN478915489CN
The tracking history shows that your item your item arrived at our USPS facility in GREENSBORO, NC 27495 on October 10,2014 at 3:29 am. The item is currently in transit to the destination. Information, if available, is updated periodically throughout the day. Please check again later.
Please wait patiently.
Please contact us if you need any further assistance with this email: dispute@sheinside.com
Have a nice day
I have been using sheinside.com for over a year now. They are timely with their deals, and go out of their way to provide examples of how to best take advantage of the deals including my favorite - the subscribe and save posts! Unlike other deal sites they actually respond to comments and if I write in that I am looking for deals on something specific they keep their eyes out. I'm consistently impressed with how much stuff and how many deals this blog brings to my attention. I'm a fan! Looking for savings? Look no further. - Great Deals, great service. I definitely recommend sheinside.com
Date of experience: April 1, 2016
Probably the best shopping site I have come across. Personalised and prompt delivery. I ordered on Friday and received it the next Tuesday. Loved the clothing but loved the experience even more, my first time placing an order with them and the items came in a timely manner. HOW GOOD! Now I just can't wait to order again.
Date of experience: November 3, 2014
Place my order back in July never got a tracking confirmation and already charged my paypal. Emailed them with my receipt and it's already Aug 15. The shipping is 6-8 business days- not one month later... beware. Never ever shopping here.
Date of experience: August 15, 2017
Hi Tammy,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 612999921404XXXXX, you could check through the link http://www.fedex.com/us/.
It shows the package has been delivered on August 1.
If you do not receive your package, you can ask your neighbors about your packages( your neighbors may sign it on behalf you). You can also ask FEDEX(link: https://www.fedex.com/apps/fedextrack/?action=track) about your package through the tracking number 612999921XXXXXXXXXX and call the local post office to find your package through 9261299992XXXXXXXXX(FEDEX may transfers your package to the local post office).
Waiting for your reply!
SHEIN Customer Care
I have used this company and have spent hundreds of dollars on a weekly basic,and then one of my orders got lost in transits and i order it on August 4,2023 was suppose to arrive between 8/12 to 8/16
All I have been doing is asking for a credit to the wallet so i can spend it with them.
And they keep telling me to wait and track the delivery service.
Then don't want to refund my money for there lost of merchandise.
Not a good company on REFUNDS
Tip for consumers:
This company need to recognize a loyal customer.
And to lose over there mess up.
So said
Products used:
Never received anything.
And is out of $46.83
Date of experience: August 25, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I made my first purchase about 2 weeks ago. I bought a pair of Multi Skinny Church Print Elastic Leggings. They got to me very quickly. I love how soft they are, and the print. I will order from them again.
Date of experience: October 10, 2013
This is poor service because I purchased these items April 4. Money came out of my account right away however I have not received a tracking number and here it is April 20. Can someone please tell me me something please.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 20, 2017
Dear Iris,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 92612909805367014XXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your account.
The package has been delivered on April 20, have you received it?
Looking forward to your reply!
Hello! I've paid more then 99 dollars (132$) but you only sent it in standard shipping! Why? Can you please change the shipping method to express! Or show me how to delete the order I have ordered only two hours ago
Date of experience: August 5, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for all the trouble.
We can not find any effective information through the order number you provided. Please send us (our e-mail address is dispute@shein.com) your correct order or the email address you registered on our website that we can help you as soon as possible. If the money you spent on our site was over $99, we would offer you free express delivery.
Apologies again for all the trouble. You can contact us if any problem.
I love Shein as you get such a variety of clothes and I have been so happy with all of my purchases. They get new stock each day and there are so many great things to choose from. Definitely recommend them.
Date of experience: July 18, 2016
I placed and order on 11/12/2021 then realized that one of the items was a duplicate so I requested a refund. They refunded my card then turned around and changed me again for the initial full payment amount. I've been going back and forth with Shein via email this will be my last order with this company they keep saying they didn't double charge but everyone knows that only a merchant place an hold for authorization for a payment. This company is a fraud!
Tip for consumers:
By pass this stie
Products used:
Clothes
Date of experience: November 17, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g.
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Would give this company 0 stars if possible. I've waited about 5 weeks now for a few shirts and overalls to be shipped to me because they're having "warehouse problems". By this point I should receive my order for free or at least receive a discount. Unbelievable. The first few weeks I contacted them and asked where my order was they said it was on the way... two weeks later I get another email it won't be shipped to me for another week. What is this! Will never order from this company ever again.
Date of experience: May 7, 2017
Dear Mary,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your order.
We checked your order, except the item (vest170328201), other items have already been shipped out on May 5.
The tracking number is 926129098053670 XXXX, you could check through the link http://www.fedex.com/us/.
Now the package is on the way from our warehouse to the Fedex US center, after it arrives at the Fedex center, the shipping company will update the tracking information and provide the scheduled delivery date.
And the item (vest170328201) is one of our best sales products, it is in short supply now, how about we cancel this item and issue the refund to you?
Looking forward to your reply!
Sheinside is an amazing store with gorgeous items. I especially love their accessories; they are both chic and affordable. I recommend this store to anyone, wanting an unique assortment of gorgeous things. A huge 5 stars, from a satisfied customer. :)
Date of experience: July 30, 2015
SheInside is definitely the best store, out of many that I buy from. The name says it all, "she" as we as women love to make shopping.
Their prices and shipping rates are the most affordable among all. I receive my orders very fast and I am shopping at http://www.shein.com for two years now and I am not going to change :). Great work and great team, I wish you only success.
Tip for consumers:
They also have an online help where you can ask before you shop for any question you might have. They are very friendly to answer.
Date of experience: March 23, 2016
I have yet receive an order confirmation, I even checked my spam and junk mail. All I received was a receipt from PayPal. All my items ordered were labeled ships within 24 hours. I was hoping to receive them by the end of the week it looks very doubtful. I had selected express delivery since my order was over a $100.
Please don't mislead your consumers!
Date of experience: August 16, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Your order was placed on 13 August including 9 items. Because 14 August is the weekend, we do not ship your order out. It was shipped out on 15 August. We are sorry for the delay. The tracking number is 98******50 (we have sent it to your email box). You can get logistic information through this linking. http://www.cn.dhl.com/en.html
Apologies again for all the trouble. You can contact us if any problem.
If you need to return an item. Good luck. Spent 30 minutes just trying to get to customer service. No active service number. Clothing ordered all run SMALL. I'm a 2 X and sent Xl size only. Heaven knows how to get a refund... seems they want you to take a credit on your account..
Date of experience: June 3, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Had a problem... refunded immediately... but still feel they should correct their sizing.
Thank you... but I cannot use your points you generously gifted me... Your extra large
Is much to small... and I so much wanted other adorable, fashionable tops.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2018
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Today March 16,2022, I am within my 45 days to return my order received 1/31/22. I have until 3/17/22. And the website tells me I am over the return date. This is incorrect. There is no phone number associated with this site. No one to talk to. Just an automated system that doesn't provide correct information. Just a waste of money and time. DO NOT USE.
Tip for consumers:
Do not order from Shein . Can not return my items and I am within the 45 day return policy.
Falser advertising.
Products used:
I could not use the dress nor the top I ordered. The cut is made for short small bodies, not an American body, 5'7" 170 lbs
Date of experience: March 16, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I honestly have ordered clothes from SheIn for over 2 years now and haven't regretted it once. The sizing chart is ACCURATE so measure yourself and then respect the chart and you will not have an issue with fit ever. I am always surprised by the quality and durability of their clothes which I didn't expect. I've had a dress from them that has been through hell and back and STILL did not lose it's shape or color. Oh and delivering to Canada in 1-2 weeks is just awesome. So I highly recommend this website. Love them. Truly.
Date of experience: February 6, 2018
I placed an order 2 weeks ago. Every item ordered was available for "24 hour shipping". The next day, as expected, I received a shipping notification with tracking information, however, when I went to track the order, all it said was that a label had been created. Fast forward 2 weeks. I've checked with FedEx every day to see if the tracking info has updated and (big surprise) it hasn't. I've been back and forth with the company the entire time and the only response i receive from them EVERY SINGLE TIME is 'do not worry your package has shipped". Never an actual response to my questions. I'd suggest you avoid this site at all costs. I know I will in the future.
Date of experience: August 13, 2015
Dear customer,
Nice day.
Sorry for the late reply.
First thank you for trusting us and choosing SheIn. But we are really sorry for keeping you waiting. We have checked for you, and found that your package really has been shipped on August 4th already. Please remember that you are our valuable customer, we never deceive you. Because the tracking company needs time to update the information, sometims we may not be able to get the detailed tracking information until it has been arrived at your country. Hope you can kindly understand. In order to protect your personal privacy, we will give you the tracking number and link of your package via email later so that you can wait for several business days to track your package. We sincerely apologize for all the troubles we have brought to you. And sorry to hear that you are not happy with our customer service. But we did not do it deliberately. Actually your satisfaction is our best comfort, we are willing to serve you and we promise that we will do better in the future. Hope you can kindly understand and trust us.
If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.
Horrible communication. No response. Clothing cheap and later to find out all sweatshop labor. No accountability to help me return clothing that did not fit. And they gave me no refund. I'm 40 years old and have NEVER written a review before, but this one deserves zero stars. Do not support this company. They stole over $300.00 from me and refused to refund and I was within the legal return 30 days guidelines.
Tip for consumers:
Horrible response. No phone number, noone to talk to in person.
Date of experience: October 22, 2023
This site has the best clothing for the best pricing. I was a little skeptical about how the quality would be because of the super low prices, but I can't tell the difference between their clothes and clothes that cost 5 times more. What's even better than that is I got free shipping on my order just for living in the US. Will definitely be shopping here a lot more in the future.
Tip for consumers:
If you live in the US you get free shipping and returns!
Date of experience: February 11, 2015
By far the worst site in History. Placed a order April 12,2021 today is now May 7,2021 and I still haven't received my package from USPS says they have not received the package from the shipper. I have received other packages from China that I ordered after this. Full of $#*! Website. Never again! Customer Service is not responding to you as well. It's a scam, I am trying to get a refund through Afterpay, they cannot refund unless SHEIN cancel the order, which I am unable to do so, $87 is down the drain, It seems this is how the scam to make it cheaper for consumers. Really bad business practice, if you can't contact the vendor
Tip for consumers:
use it at your own risk, Hit or a Miss
Products used:
shoes
Date of experience: May 6, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://us.shein.com/robot?page=navigationBar. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️Please enter 【Contact Agent】and submit a ticket to us.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.