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SHEIN has a rating of 1.8 stars from 4,913 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 10 days
First I got my item delayed 4 days and than later all items were not there the guy was like i will bring and still dint bring its been more than 2 months and i want that item while the person is like i will bring it tomorrow please look at this issue dont order from credit card contact *******550 for info about my item
Tip for consumers:
just give me my item
Products used:
i dint get my
car Dashboard Phone Holder
Black/ one - size
Date of experience: April 30, 2023
Everyone knows how much I adore SheIn clothing. Guys, I totally recommend you to find something for yourself from their website. You are going to love them as much as I do. The combination of quality and the price - just perfect! :) They stole my heart indeed!
Tip for consumers:
You should definitely order something, ladies. :)
Date of experience: November 23, 2017
At the beginning I had some inconveniences to use a gift card, but the customer service is excellent, I sent them a message and they answered it very fast and kindly guided me to solve the problem, now I'm already waiting of my order. Very excited!
Date of experience: November 30, 2019
Although they have taken down their swastika necklaces from their site, they sold them! Do not order from Shein unless you support the swastika. Unfortunately I'm sure there are people that do, and they will continue to give their business to this company. There is no negative star rating so I had to select one.
Date of experience: July 9, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
9/5 I ordered 2 items and it was a quick payment. But when I got the email from Shein and read it, the email was telling me about how they'll only deliver to your house one time, and if you dont answer the door then its on your own terms to go pick it up from the post office. Im 14 and I go to school and my parents both work so how am I supposed to do that especially if I don't know when my package is coming? I'm concerned about this? I emailed them and they still haven't emailed me back. Is there a way they could just leave it outside my house or in my mailbox? If an agreement can't be done, then the shipment will be cancelled and I will want my money back.
Date of experience: September 6, 2015
Sizes are off, I have about 4 shirts that are either too big or too small. I returned two in one package as their website states to do so, also since they only provided one shipping that I paid out of pocket. I received a refund back for one item not the other and of course it was the less expensive item. I've reached out to their so called customer service. You basically have to do their job. After several emails of going nowhere it was not worth the 8 dollars of the other product. The people in this company certainly do not know how to do their job. I will shop elsewhere instead of dealing with this again.
Tip for consumers:
Don’t buy from this place
Date of experience: December 23, 2022
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
I made two orders 3 weeks ago and still have not received my packages. I haven't even received a shipping confirmation. I wanted to wear these items during events that I have coming up and am disappointed that I won't be able to receive them in time. Very unhappy with this site.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 2, 2017
Dear Janelle,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your package.
We checked your orders, for the order (AKC11496), it has been shipped out on April 28.
The tracking number is 926129098053670XXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your email.
Now the package is on the way from our warehouse to the Fedex US center, please kindly wait a few days.
After the package arrives at the Fedex center, the shipping company will provide the scheduled delivery date.
For the order (PHC11426), it still might take 3-5 business days to ship out.
If you are not willing to wait, we can cancel the order and issue the refund to you. Is that okay for you?
Looking forward to your reply!
Their photos are beautiful and I like that they show photos of real people wearing the items they received. You know what quality to expect. They also let you return to an address in the USA (competitors like Forever 21 do not allow returns!)... Also, their fast customer service chat is great!
Date of experience: July 20, 2016
The SheInside website is easy to navigate and they have tons of products choices. I had a white sleeveless vintage print dress sent to me and I am very happy with the purchase. It fits me great and looks to be very well made. The material is gorgeous and I've gotten tons of compliments already. One of the best things is the amazing price I paid and everything was well packaged and shipped properly. I look forward to many future purchases, very highly recommended!
Date of experience: November 12, 2015
I ordered a gorgeous pink sequinned halter dress form this site, and it is just beautiful, even better than the pictures! The detail is stunning, it fits perfectly and it was such good value. Free shipping, and arrived pretty quickly too. Highly recommend this site, I'll definitely be back!
Tip for consumers:
Be patient, postage may take a little longer than you're expecting, but get in contact with them and they'll let you know when you should receive your item.
Date of experience: December 16, 2014
I am absolutely in love with my dress! The quality is amazing and the design is exactly how it shows on the website. The size was a little tricky, I got it in small which is perfect except it's a little tight around the bust area and not as long as I expected but Asian sizes are smaller so that is probably why. But all in all, best buy ever! Wore it today for dinner with friends and I was showered with complements :D
Date of experience: December 28, 2014
The processing is taking the longest time, then it takes the longest time for someone to respond to your ticket. They said I need to send verification documents after the fact they already been paid, I send them and still sending me same message over and over only in different wording from different reps it's like they don't even read carefully what I explained and it's not solving anything, Getting on my last damn nerve because I was hoping to have these things delivered before my honeymoon, bummer. At this point I just want a refund, guess I'll haveto find a new online clothing store.
Tip for consumers:
I want my items, I spent a lot of time working within my budget to get the stuff I wanted, reading reviews and choosing what I really wanted, it was a hard decision because they seem to have a lot of nice things but it's my first purchase so I didn't want to buy much and worked within a budget but I got a lot of stuff and would really like them delivered already.
Products used:
I haven't gotten it yet still processing, I'm a first time customer.
Date of experience: July 20, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Clothes were fairly inexpensive and I received my whole order within a week of purchase. However, sizing seems to run a bit large and I was unable to track my package. Additionally, one item I purchased was a tank and choker combo that came in a "one size fits all." The tank did fit me but it would not fit someone of a larger frame, and the choker that came with was way too big. Some sizing corrections and package tracking would help but overall I am a happy customer.
Date of experience: June 6, 2017
Some days back I ordered a Red round neck Sleeveless dress for my Girlfriend through this website. After submitting the order they responded very quickly and prepared for shipping the product to my address and also I received my desired product within the assign time frame. In addition just I want to add their tremendous customer service in this regards
Date of experience: September 16, 2015
I've placed an order on 12 August, and the shipping type is Express shipping which it takes based on whats written in the description from 2-3 days. And I haven't receive any updates about my order. I'm so disappointed. I'm traveling next Tuesday and I really need to have this order with me while traveling. I paid more money just to get the Express shipping service. And to get my items in maximum 3 days based on whats written! Now its been 5 days and the status of my order is still "Processing". If I don't get my shipment before Tuesday I would definitely ask for a refund!
Date of experience: August 16, 2016
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
You placed 2 orders on 12 August. Usually it takes 3-7 business days for our suppliers to get the order ready for shipping (we have mentioned it on our website). Most items of your order XHX7904 have been prepared well except the Polka Dot Off The Shoulder Tie Waist Maxi Dress. And it takes about 15 business days to deliver the items to Saudi Arabia. Hope you can kindly understand it.
Your another order belongs to a bulk order, we did need the photo of order CZK7903 payment credit card (last four numbers and card holder’s name) and the photo of credit card holder’s personal ID or passport or drive license (show us the name) to avoid unauthorized transactions and ensure the payment security. Just cover the personal photo and ID number if you do not want to show us as we just want to confirm the buyer’s name. I promise that we will not reveal your personal information to others. Did our customer service ask you to offer the identification? If you still want this order, please send them to us as soon as possible. We will make delivery for your order. Certainly, it is okay for you to cancel the order and we will refund to you.
Apologies again for all the trouble. Looking forward to your reply.
Already feeling a little dissatisfied with this Company. I ordered a dress a little over two weeks ago and I have yet to receive it. I haven't receive one piece of communication as a follow-up as to when it will ship. There are no clear directions on their web-site on how to verify tracking. If you click on the TRACKING button (BTW, repeats an error message) you leads you to another blank page. Doesn't appear to be a terrible company, I think maybe revisiting their processes and procedures as well as address customers concerns, suggestions, and ideas will help.
Date of experience: October 7, 2015
Dear customer,
Nice day.
Thank you for your support and sorry for keeping you waiting.
Generally preparation for delivery usually takes 3-7 business days instead of 3-7 days as our web noted, and it is not included in the delivery date. Sorry for all the troubles we have brought to you. Actually your order has been shipped on 5 Oct. In order to protect your private privacy, we will give you the detailed information of the package via email. Hope you can kindly understand.
And sorry to hear that you cannot track your package on our web, this incident is beyond our expectation. It may be caused by the system, you can try it again. Please remember that you are our valuable customer, we never try to deceive you. Thank you for your suggestion, we will pay attention to these problems and make some improvements in the future. Hope you can kindly understand and trust us.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
I know there are a lot of negative reviews on SheInside, but I've had nothing but good experiences with them! I can only imagine these are only when orders have gone wrong and none of the good ones. People like to talk about negative things more than positive things, it's true!
I ordered a dress from SheInside (This one to be exact: http://www.sheinside.com/Black-Long-Sleeve-Embroidered-Sheer-Mesh-Yoke-Dress-p-*******-cat-1727.html) and I adore it! It's very timeless and fit me well. The material was fine too, and there was a bit of a smell that went away after a while, so it didn't really bother me. I also have ordered jewelry from them in the past and I still have all of it! Shipping can take a little while but I feel like it's worth it because everything is so cheap. I always order from SheInside and I always will!
Tip for consumers:
Just be patient, it can take a while sometimes but it's worth it!
Date of experience: November 2, 2014
I love shopping with this website. I usually buy thu fa after carefully reading the reviews and looking at the pictures the customers post. So far, I have lived everything I have purchased. They usually reply quickly to emails and have even refunded me when I accidently made a purchase which I did not intend to. Overall, great customer service!
Date of experience: June 30, 2017
I ordered something from SHEIN 02 March 2021 with Express shipping. And it said that it will reach to address 11-12 March 2021. I paid extra cost for express shipping. So far, The order is till processing and I contacted with customer service they said that it will reached me within 8-9 days. It means 17-18 March 2021. This is really bad experience for me that I've ever encountered in online shopping.The shipping process is terrible. I will never buy any products from shein.
Products used:
jogger
Date of experience: March 9, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://us.shein.com/robot?page=navigationBar. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️Please enter 【Contact Agent】and submit a ticket to us.
I no longer buy at SHEIN, things get lost and no one answers, the shipping company leaves your things lying on the doors of the buildings and they get lost or stolen themselves, they don't even ring the bell for you to go downstairs to pick it up. Terrible service.I did not receive what I bought despite the delivery message
Tip for consumers:
I just moved and this happened at my new address, where I lived before, yes I received it without a problem, but my purchase has been lost twice here and no one shows their faces
Products used:
Clothes
Date of experience: August 12, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Absolutely adore these shoes! I have purchased two so far, pink and two black. It was so easy to place order on this site, I got my shoes on time and am happy about that. The first ordered pair was black(7.5), I actually ordered a half size bigger because I was concerned about the fit. Boy was I wrong, they are true to size, ended up giving my sister this pair since she liked them so much and ordered myself two more in a 7. They are very fashionable and comfortable, perfect for spring and summer! So far the pink colored flats are my favorite, such a vibrant & cute color.
Date of experience: July 24, 2015
Dreadful my cart with 23 small items cost €60 but the cost with shipping and total cost is over €130 euros which mean it's costing more than my cart to deliver them it's grand seeing small price tags people but don't be fooled by shipping costs
Products used:
U can see in image
Date of experience: June 17, 2023
Hello, For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I had a fantastic experience with Shein.com. I chose the Black Geometric Print Drape Front Knit Cardigan. Not only am I in love with the style, but the cardigan hugged my body perfectly. I was surprised at how smoothly the purchasing process was. I thought the process would be complicated but it was not hard at all. The entire process was simple, quick, and easy. The shipping price was very reasonable as well which made me even happier. My cardigan arrived in good condition. This has become my go to place for my clothing items.
Date of experience: August 31, 2015
I bought two dress for my younger sister from this site. sheinside.com is the best site of online shopping I ever used. Purchase is very fast and products are cheaper than other site. It is better than the average online delivery time period. Therefore you don't have to wait for ages to receive your desired items that you ordered from this store. You will for sure get what you are looking for and even much more. Recommend this site.
Date of experience: June 15, 2015
Ordered a dress size L - when I am really a S... because I was leary of clothing from overseas manufacturers. The dress was so small I could not even get into it.
I verified my size on their chart before ordering - As I paid only $15 for the dress, to return it would have cost almost $8 - so I donated it.
The style was cute, the material was thinner than I prefer.
Look twice before you purchase!
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 8, 2018
Dear June,
Our team has emailed you from Dispute@Shein.Com with your refund details. Kindly respond at your earliest convenience. We hope to hear from you soon!
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.