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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,912 reviews, indicating that most customers are generally dissatisfied with their purchases. SHEIN ranks 1952nd among Women's Clothing sites.

  • Service
    1601
  • Value
    1495
  • Shipping
    1586
  • Returns
    1187
  • Quality
    1421

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
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Negative
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Reviews (4,912)

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Reviews that mention popular keywords

customer service (1306) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user katied50
Bahamas
1 review
3 helpful votes
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July 16th, 2017

Had an awesome experience with these people. Thought I should write a review as people tend to just come here when they have complaints. I expected the order to take some time to get to me but it wasn't too long at all. The prices are excellent for the product you get (not super high quality materials but well put together, no weird stitching and they last). Communication was great - the messaged me to make sure I received my order. Will definitely be buying again!

Date of experience: July 14, 2017

Thumbnail of user susang44
Washington
1 review
0 helpful votes
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November 21st, 2014

I purchased a wool jacket, a dress, a scarf and a pair of earrings from sheinside. I'm very happy with all of them. Shipping did take a long time, about 3 weeks from the time I ordered, but considering it was travelling half-way across the planet, to me this is understandable.
The clothing fit as described. Make sure you read the measurements on the site and compare to your own actual measurements (no cheating!). Chinese sizes are waaaayyyy different (smaller!) compared to US sizes.
Quality was great!
There were additional taxes due upon delivery, but I think this has to do with each Country's taxation policy, and not Sheinside.
I will definitely purchase from this seller again.

Service
Value
Shipping
Returns
Quality

Date of experience: November 18, 2014

Thumbnail of user vanesas1
California
3 reviews
8 helpful votes
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May 16th, 2015

The only reason why this site is getting 2 stars is because it looks like I am getting my money back...

However, this site is a complete waste of time. I spent over $100 on my first attempt on this site. Never again!

I ordered my clothes on April 30th. Even with Express Shipping they cannot guarantee it will arrive on the 22nd of May... So I'm in the process of going back & forth, sending & responding to "tickets" to get my card refunded.

Also, if you reverse image search their photos A LOT of them are from different sites with better reputations. Simply type in images.google.com into your browser, save their image on your desktop, and then search it in that link. Someone from reddit taught me that.

Good luck

Tip for consumers:
Don't use it.

Service
Returns

Date of experience: May 13, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for late reply and we are so sorry for bringing you all these inconvenience.
Generally we need 5-7 business days for processing and they were little delayed because of our three-day holiday before. Moreover, order ABY3605 is a pre-sale order which will take longer than usual for processing. We really may not be able to guarantee that it must can be delivered by 22 May.
Hope you can kindly understand and trust us.
We have checked for you and found that your refund is under processing now.
And about the picture problem you mentioned in your comment, we have style gallery in our store. Many of our customers will upload these photos they like. Maybe you can tell us which picture you referred exactly so that we can check with our customers.
You are our precious customers, it is not only our duty but also our honor to serve you and to meet your requirements. All our customer service are sparing no efforts to help you solve your problems.
Hope you can kindly accept our apology and forgive us.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.

Thumbnail of user brem2
Missouri
1 review
4 helpful votes
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December 31st, 2015

My first order was great. Timing was impeccable and i got standard shipping. This time I PAID for express shipping and had to wait quite awhile. Customer service responses were kinda standardized so basically if you don't mind playing the waiting game you'll be fine. Unfortunately I was in a rush so wasn't too happy about not being properly informed. The products themselves are great though. Hope this helps!

Date of experience: December 28, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Thank you for choosing SheIn again.
But we are really sorry for letting you down and keeping you waiting this time。
In general, processing time usually takes 3-7 business days, and it is not included in the "delivery time". We also noticed that your order is free shipping, have you paid extra shipping fee? We need to confirm with you.
Sorry to hear that you are unsatisfied with customer service's replies. But SheIn never try to neglect your problems, we have checked your order clearly, and found that all the items in your order have been shipped out in one package. In order to protect your personal privacy, we will give you the detailed tracking information via email later. Hope you can trust us.
The logistics company needs time to update the information, that is why you could not track your package at that time. We noticed that your package has been arrived at your country already, you will receive it very soon.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards

Thumbnail of user shereer
New Zealand
1 review
0 helpful votes
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January 2nd, 2015

29/11/14 - Bought clothing from the site (2 sweat-shirts, 2 skirts, 1 fitted shirt & earrings)
The process was easy and they have plenty of discounts available for people and those who register. I ordered for express shipping and expecting a long wait.

3 Weeks Later - Finally saw that the item had been processed and was going to be shipped, Only took another week to ship which was as specified in the shipping details.

Package Arrived - Once I got the package and opened it I was happy to see everything packet neatly and separately (Earrings were in a sealed pack with bubble wrap) Everything fit to the sizes I had wanted and material was as expected for paying such good prices (not cheap but not top of the line)

Over-All - I found my experience to be very well and will be buying from them again. 7/10 :)

Tip for consumers:
Make sure to look at the sizing and not expecting shipping immediately. Be patient, it's worth the wait.

Value
Shipping
Quality

Date of experience: December 30, 2014

Thumbnail of user tamaram152
Indiana
1 review
0 helpful votes
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June 1st, 2020

My order is delayed. I've tried and tried to contact them asking and have received one reply that basically said "it's been shipped and it will be updated in 5-7 business days." Their shipping notices indicates 21-33 to receive and order. June 1,2020 is day 33. Package arrived at the local sorting facility May 10 and has not moved. Live chat doesn't work and they haven't replied when I explained that they didn't answer my question and asked again where my package is. Will never, ever order from them again. Customer service means you use real people to engage with your customer... not a bot on your webpage

Date of experience: June 1, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user sheinr
California
1 review
0 helpful votes
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June 24th, 2021

I placed a rather good size order thinking that it was legit "free returns" and turns out they want 7.99 shipping free per item. It is only on the first item, so I'd be paying more than what the items initially cost. There is no real person to speak to or chat with.

They are crooks!

Don't buy from them. Sizing is waaaaay off and they know it too.

Tip for consumers:
Don't purchase.

Products used:
Only free return on one item. I needed to return 7 items that are way too small. Some items we as low as 4.99, so 7.99 per item is ridiculous. Website states free returns. Should say returN and drop the S. Crooks.

Service
Value
Shipping
Returns
Quality

Date of experience: May 25, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user annag93
South Carolina
1 review
1 helpful vote
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May 5th, 2017

It has been 2 weeks since I placed my order, and it STILL has not shipped. They keep making excuses for delays like: holidays that don't exist,"warehouse upgrades","warehouse relocations", just many stupid things like that. They say that my order may be delayed 3-5 business days, but as soon as those days pass, another excuse pops up. I spent a lot of money on this website because of the glowing youtube reviews I saw, but am EXTREMELY dissatisfied and upset that this entire thing may be a scam. Also, the company states on the website that "It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends." It has been 14 days, yet it it still processing. I am very saddened by this, so I can't recommend this website to anyone.

Date of experience: May 3, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Anna,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out today.
The tracking number is 9261290980536702XXXX, you could check through the link http://www.fedex.com/us/.
Now the package is on the way from our warehouse to the Fedex US center.
After it arrives at Fedex center, the shipping company will update the tracking information and provide the scheduled delivery date.

If you need any help, do not hesitate to contact us.

Thumbnail of user twilab14
Ohio
1 review
0 helpful votes
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January 6th, 2022

Ordered a purse on December 2,2021. To date I have yet to receive the order. On part of website says delivered. Post office show it was never received by them. Still in transit... Can't get ahold of anyone in customer service. Order at your own risk from this company.

Date of experience: January 6, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user jasonf42
Sri Lanka
1 review
0 helpful votes
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February 14th, 2015

I recently stumbled upon the SheInside website. Wow! These guys have so many great clothing options to choose from! I needed a dress for an upcoming event, something classy. I found so many options, but settled on the yellow and black lace Bodycon dress. This website makes it so easy to order clothing online. They had a very clear sizing chart in the dress details, which is not always the case. There was no second guessing myself about what size to order; I often struggle with this when ordering clothing online. (By having these measurements displayed, it cuts down on my chances of having to return an item for not fitting.) My dress arrived exactly when they estimated it would and it fit PERFECT! I am extremely happy with my purchase. I can't recommend this site enough. They have such great, stylish clothes for an affordable price. I will definitely be ordering again.

Service
Value
Shipping
Returns
Quality

Date of experience: February 11, 2015

Thumbnail of user dorat15
Canada
1 review
7 helpful votes
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January 12th, 2020
Verified purchase

It's been a good experience so far... although I ordered a couple of things that weren't true to my size but the others were perfect... you offer quality things at cheap prices which is great for ya students... I like shopping with you guys

Date of experience: January 9, 2020

Thumbnail of user shainab2
New York
1 review
3 helpful votes
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June 25th, 2017

I was skeptical my first time ordering as you can't always be sure when ordering from websites. I was pleasantly surprised once my order came. Good quality, huge selection, great styles, & even better prices. I had an item arrive that didn't fit and retuning wasn't much of a hassle either. I've ordered from the site now about 6 or 7 times and will for sure be ordering again. Worst thing is sometimes items take a while to be delivered but if you order in advance you will be fine.

Date of experience: June 24, 2017

Thumbnail of user kathym140
Canada
17 reviews
73 helpful votes
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March 4th, 2017

I've ordered a few times off this site, items that came were not bad for the price, a few dresses and tops, spent over hundred bucks and must say shipping was very fast from China to canada

Believe I received within four days, customer web site however only displayed a portion of order, for some reason got double of same dress and same size so that was weird.

Recently ordered one dress paid a lot about forty us, came within two weeks, shipping was detailed could track, dress was very very pretty nicest purchase ever from them and I would buy from them again.

Bought from rosegal and rosegal wholesale their awful do not k ow if related but sbein at least delivers.

Date of experience: March 2, 2017

Thumbnail of user annesophiem3
Canada
1 review
41 helpful votes
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August 20th, 2020

Every item in my order (9 shirts + 2 bracelets) is amazing and is good quality, shipping was fast (order came 6 days before estimated date)! Unlike some other cheap fashion websites that i ordered from in the past (items were way too small, fabric was garbage and shirts were badly sewn, plus the bad odor from the dye), I am beyond satisfied with SHEIN! I wonder why so many reviews say they're bad, i almost had regrets after reading them while waiting for my order but trust me i really had a good experience :)

Date of experience: August 18, 2020

Thumbnail of user bahai
New York
1 review
90 helpful votes
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July 3rd, 2020

They offer praying matts and have the audacity to Sell them as carpets to place inside bathrooms. Mind you, I know the difference; one has mosque minbar or Islamic holy sites woven in the center, the other is simply floral. They don't properly label it, so people will buy them as accessories for their pets to $#*! on. It's like buying a Cross to itch with your $#*!. Its disgusting and disrespectful.

Date of experience: July 3, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user tiffanyw54
Georgia
1 review
2 helpful votes
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May 21st, 2017

I ordered my sunglasses about two weeks ago. I purchased two pair, two days apart. After a few days I received an email saying my first pair was shipped however, I could not track my shipment... still can't. Cut to this morning, I receive an email saying the second pair of sunglasses I purchased are out of stock and they don't know if they will be getting more, so they are just going to refund my money. That Blows! Cute merch... but can you say SNAIL mail!

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: May 19, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Tiffany,

Thank you for ordering from our website.
We checked your orders, for the order (LCB11829), the tracking number is 92748909805367027XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 25, please kindly wait a few days.
And for the order (AZL11856), we are so sorry that the item is out of stock, we have already processed the refund to your SheIn wallet.
Please log in your account on our website and check your wallet, you could use the money in your wallet to reorder on our website or withdraw deposit to your Paypal account at any time you want.

If you need any help, do not hesitate to contact us.

Thumbnail of user cilh
Netherlands
2 reviews
6 helpful votes
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September 12th, 2018
• Updated review

Return policy is the worst I have ever experienced. Their parcel labels for return can't be scanned in which means you eventually have to pay it yourself. They will only if you attach track and trace (13 euros) will pay you half of the cost. Insane serieuously. Never gonna order here. Still havent received my money back

Date of experience: August 15, 2018

They want you to edit your review but they don't solve your problem.
September 13th, 2018
• Previous review

Superunhappy with this company. I still need my money back. While I paid in euro's they return me the dollar currency.

Date of experience: September 12, 2018

Thumbnail of user willaminaj
Colorado
1 review
1 helpful vote
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December 29th, 2016

My SmartPost parcel has been stuck on "Label Created" for almost a week. It's such a bummer it may not get here in time for the wedding. On top of dealing with buying a new dress in a store somewhere (ugh!), I'm now likely going to be dealing with returning this order. It's sad because the dresses and jewelry looked really cute, but unfortunately, I probably won't shop here again, nor recommend it to anyone, unless the issue is promptly resolved. Still waiting to hear back about the two "tickets" I submitted contesting my order :( So sad! Not a good experience!

Date of experience: December 27, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear Willamina,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.

We checked your order, your package has arrived at the sorting center of USA this morning, and you will received your package within 3-5 business days. And we are afraid it might reach you in time for the wedding, we are so sorry for that.

After you received your package, if you are not satisfied with the clothes, you could return them back to us.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user sans27
Illinois
1 review
5 helpful votes
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September 5th, 2017

I'm not satisfied with this company, I was a little hesitant to make a purchase from this company but the constant advertisement of it on every social media platform tempted to do it and now o regret it. I made a purchase of a good amount more than a week ago, I didn't get any follow up email ever since that my Shipment is on the way or when is it going to arrive it's been is been more than 7 business days and nothing from them nor email nor my package. Now I regret making a purchase and thinking if my money went down the drain?

Date of experience: September 2, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Sana,

Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, the package has been shipped out on September 3.
The tracking number is 926129098053XXXXXX, you could check through the link http://www.fedex.com/cn/.
Now the package is on the way from our warehouse to Fedex US center, after it arrives, the shipping company will update the tracking information and provide the scheduled delivery date, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

SheIn Customer Service

Thumbnail of user tracyb1202
Canada
1 review
2 helpful votes
  • Send Message
September 8th, 2022
Verified purchase

I place a large order it was sent in 2 packages only recived 1 within about 5 days time. I can't get issue resolved and they are still charging my credit card. They sent me a message appoligizing about a week ago and credit my account 50 shein points from what I understand is 50 cents worth of points. Got a new email on Monday saying there would be a slight delay when it was already late. Tracking has been showing in transit for 3 weeks now. I've requested they cancel the package about 3 times now bit still no answer on that.

Tip for consumers:
Returns have been easy minus this last order due to only reciving one package I couldn't print or request a return label I had alot of hassle going through a agent.

Products used:
Dresses

Service
Value
Shipping
Returns
Quality

Date of experience: September 8, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user he9766
New York
1 review
3 helpful votes
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May 14th, 2017

I ordered from SHEIN for my daughter on April 14th. Still know package. Received all the bogus excuses regarding their warehouse update. Inaccurate status regarding my shipment being shipped when it haven't. Why take money out of your customers account when you know damn well that your warehouse is going through a transition and you CANNOT deliver on-time? This is unacceptable!

Date of experience: May 12, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Harriet,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked you order, the package has been shipped out on May 3.
The tracking number is 926129098053670XXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your email.

The scheduled delivery date is May 17, please kindly wait a few days.

If you need any help, do not hesitate to contact us.

Thumbnail of user rt93
California
4 reviews
10 helpful votes
  • Send Message
February 6th, 2018

Everything I've ordered from this site has ended up being of very poor quality. Fabrics and knits are very low quality and look worse in life than in the snazzy photos with cute models. The designs of everything I ordered were all cut so that they could loosely fit almost anyone. I would have preferred better, fitted and sized patterns to these sloppy, loose designs.

And two of my garments had fake pockets (flaps) which were not flattering (right on the hips). At least if they had placed REAL pockets there, I'd put them to use, but what on earth is the point of designing a garment with flappy, fake hip pockets? No one's figure is flattered but such a ploy.

I have had to return 2/3's of my orders, and it is hairy and complicated, with funds going first to customer's "wallet." Then you have to request receiving what's in your wallet. This felt sneaky to me, as if it would be too easy to forget you have funds waiting for you.

Date of experience: February 2, 2018

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Renee,
I hope this message finds you well today. For your order placed on 01/29/2016 we have processed 2 refunds back to the Shein Wallet on 01/30/2016 and 02/06/2016. Our team has been making big improvements with our customer service with our updated policies and procedures. We will be depositing 1,000 Shein Points (equivalent to $10) to your account, in hopes you will give us a second chance. You will see the points deposited within 24 hours. Please let me know if you have any questions or concerns. Thank you and have a wonderful day!

Thumbnail of user saln5
New York
1 review
3 helpful votes
  • Send Message
July 21st, 2017

I wanted to review the clothing but unfortunately I can't because it's been 12 days since I've ordered and it's still processing!

Ok, it is now 7-24-2017 I received my package. After the very prompt reply from shein, the package was dispatched. I must say everything turned out great. The material is nice, the size is true to measurements, and everything looks good.

Date of experience: July 18, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Sally,

Thank you for ordering from our website.
Normally it takes us 3-7 business days to process the order, we are so sorry for the delay of your package.
We checked your order, the item (skirt170619302) is one of our best sales products, it takes more time for processing, please kindly understand.
And now except the item (skirt170619302), other items are ready for shipping, how about we ship the ready items out first?
If you are not willing to wait, we could also cancel the item (skirt170619302) and issue the refund to you.

Waiting for your reply!

Thumbnail of user lydiaa7
Texas
1 review
2 helpful votes
  • Send Message
April 11th, 2016

I placed my order on March 30th and chose express shipping. Two of my items arrived but the bigger package is still in processing. When tracking it on FedEx, it was apparently supposed to be shipped out two days ago. Not very impressed.

Date of experience: April 8, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi Lydia,

Thank you very much for ordering from our website.

Sorry for keeping you waiting, please don’t worry, your second package was shipped on April 6th, but is already in transit in Texas, and will hopefully be delivered soon. If you need it in a hurry, you can also contact the courier with the tracking number.

We will contact our courier to see if they could speed up the delivery, and would appreciate if you consider adjusting the review after you received the entire order.

Thumbnail of user elenag112
Florida
1 review
0 helpful votes
  • Send Message
June 16th, 2020

I am so frustrated with this company. It took forever to receive the package. I had problems with my order. The swim suits don't fit well and in small print, they say swimsuits are not returnable. Horrible company. Great method of scamming people!

Date of experience: June 16, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

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