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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,912 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.

  • Service
    1601
  • Value
    1495
  • Shipping
    1586
  • Returns
    1187
  • Quality
    1421

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
Positive
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Neutral
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Negative
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Reviews (4,912)

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Reviews that mention popular keywords

customer service (1306) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user kaatyt
Texas
2 reviews
10 helpful votes
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October 18th, 2014

I ordered $105 worth of clothing over 3 weeks ago and the status shows "urging shipping". What on earth is that supposed to mean? After initially placing the order, I received an email stating that I should receive an update within 5-7 days. Having never received an update I gave it ample time and emailed inquiring about the status of my items. I received a BS response about returning from holiday and that my items still need time to prepare for shipment. I have ordered from China many times and expect the delivery in about a month's time frame but it has been nearly a month and my items still haven't shipped? This is unacceptable! Its unfortunate as many of the items are pretty cute but not really worth the hassle that comes with actually receiving your item.

Service
Value
Shipping

Date of experience: October 15, 2014

Thumbnail of user mollym16
molly m. – SHEIN Rep

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user mm301
New York
1 review
5 helpful votes
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June 21st, 2017

I bought more stuff so I could exceed the $99 limit to get Express Shipping which says 3-5 days. I ordered items on June 13th and its been saying Shipped for the past 4 days. Typically that means there is a tracking # available but all it says is "Departed Operations facility". Customer service is very unhelpful.

Date of experience: June 19, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Malvika,

Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order and another 3-5 business days for express shipping to USA.
We checked your order, it has been shipped out on June 17.
Now the package is on the way from our warehouse to DHL Singapore center, normally it takes 2-3 days, after it arrives, you will receive the package within 1-2 days.
Please kindly wait a few more days, you will receive the package soon.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user maxp135
Illinois
1 review
0 helpful votes
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September 26th, 2020

Stay away! This company supports nazis. They are antisemitic and they sell trinkets with swasticas on them what a horrible company they should be shut down. I can believe these idiots at shein. Rather then supporting the death of over 9 million people maybe she should join them.

Date of experience: September 26, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user ashleys153
Arizona
1 review
0 helpful votes
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July 31st, 2016

Ordered some items about three weeks ago, did the free shipping and figured it would be about a week to receive... Nope still nothing. When I contacted customer service, they told me that I need to contact FedEx because the shipment was sent to them... But clearly FedEx never did receive it because it still said that the label was created.
Asked customer service to look in to it, and what do you know? They said the package was lost and asked if I wanted a refund. I sent them a message asking them to expedite the items without charging me additional, as I still wanted them... But have not gotten a single response from anyone and it has been over 2 days. Go figure...
I will never ever order from them again. It is true that you get what you pay for!

Date of experience: July 30, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our site. We are truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would.

Our customer service have replied you. We have refunded to your credit card. The process usually takes 15-20 business days. Hope you can kindly understand it.

We apologize for all the disappointment and inconvenience you’ve been through. You can contact us if any problem.

Thumbnail of user ruthr1300
New York
1 review
0 helpful votes
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April 9th, 2023

The 2 floppy hats came balled up in the pkg. They are very stiff and can't be straightened out. Absolutely no "floppy" at all. Very disappointed! Customer svc is not responding. The bot or whatever it is doesn't recognize my email nor cell#

Tip for consumers:
I want to return these items. The system doesn't recognize my email nor cell # so I can return them
Gotta be another way.
Very disappointed customer!

Products used:
Two supposedly floppy hats.

Service
Value
Shipping
Returns
Quality

Date of experience: April 9, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user ellak93
Georgia
1 review
0 helpful votes
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March 7th, 2023

First buying experience went down the hill. Not only the order was marked as received, but also signed "by buyer" as received. This wasn't enough for me. Ordered second time. Now fighting for 3 days over adding delivery instructions. No, they have nothing to do with third party who is responsible for delivery. No, you cannot type any delivery instructions during your purchase. Most likely it will not happen, but I wish one day they will declare bankruptcy! As for right now, I am a double looser!

Date of experience: March 7, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user bunjoesl
Washington
1 review
0 helpful votes
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October 26th, 2022

Never had a company asking me to upload photos to proof the "bad quality" before the return!

First of all, their price is NOT competitive; secondly, shipping takes forever to arrive; thirdly, all clothes came within a bag, no tags, and they are just average or even poor quality.

Then it comes the return part - there are fine prints everywhere that return must be initiated within certain days, you can only do 1 free return, etc etc. When I decide to return the poor quality items, I had to send a photo to proof that... which company does that?

Wasting my dollars on several orders already, I will never buy from this company again

Products used:
clothes

Date of experience: October 26, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user katrinaw6
Uruguay
1 review
0 helpful votes
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December 20th, 2014

Best price around for the best Quality. The selection is great, the prices are better. I was recently Given this site by a friend and I can't say that I have seen any other site cheaper. On-line ordering couldn't be more easy and the products are well packaged and arrive fairly quickly. I like that they worked with us every step of the way to make sure we got what we wanted. I can say that his staff is $#*!ing awesome! I have always trusted SheInside to supply my needs as and when i require them. Service is efficient and delivery is quick hence 5 stars. Strongly recommend.

Service
Value
Shipping
Returns
Quality

Date of experience: December 17, 2014

Thumbnail of user ericac29
Oklahoma
1 review
5 helpful votes
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July 3rd, 2016

I ordered clothes on June 18th and while I was a little skeptical, now I'm worried I will never get my items. I hope this place isn't really a scam. A friend warned me a couple days ago that it could be. Just beware before you buy. The wait is super long.

Date of experience: July 1, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website and truly sorry for keeping you waiting.

You ordered on June 20 including 10 items(one has been refunded to you). Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, thus it took longer for our suppliers to get them ready. We apologize for the delay.

You items have been shipped out on July 3. The tracking number is SIS1607****78(we have sent it to your email box). You can get logistic information through this linking. Http :// www.dhl. Com/en. Html

You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.

Apologies for all the trouble and hope you will receive the order soon!

Thumbnail of user mgk1
Kentucky
1 review
0 helpful votes
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July 27th, 2020

Ordered over $100 worth of clothes on June 20 and was told my order would be in by July 13. It's July 28 and my tracking info hasn't even been updated since July 2. Company took over 5 days to respond to my complaint with a standard computerized response. Offered me TWO dollars worth of points on their website for my "troubles" after sending two more additional complaints. Ended up having to have the order reshipped and it still hasn't come in. Save your money- buy elsewhere!

Date of experience: July 27, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user lornal62
Canada
1 review
2 helpful votes
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June 4th, 2021

I am very disappointed with their service because they never double check what's inside their Shein plastic bag, if the item is correct or not. I ordered 15 items from them and one of the stuff was wrong I ordered a High Waist Slit Hem Denim Skirt but when I received it. Jeans was inside, they packed in the same packaging a different item.

Service

Date of experience: June 4, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user lindsayd166
California
1 review
0 helpful votes
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June 9th, 2022
Verified purchase

I've been more struck by the less than classy way Shein advertises their products for women, than the beautiful products I've purchased. And while it's been a mix of fast/cheap fashion and decent quality items, scrolling through ads on Facebook, Instagram or their website is like looking at soft porn. Many shots of female models, their poses and what they're wearing are inappropriate and disgusting. The overly sexualized and photoshopped images creates a very disturbing and unrealistic view of women that isn't needed to promote their products. Yet they do, which is revealing…they can and should do better. And as a shopper I regret supporting this type of culture and plan to do better…

Tip for consumers:
Pictures of products are deceptive. Many are photoshopped or models pose in ways that make clothes look more fitting/flattering than they are. Read the reviews with pictures.

Products used:
Earrings, jumpsuits, light weight jacket, tops, formal dress.

Date of experience: June 9, 2022

Thumbnail of user dropd
Texas
1 review
0 helpful votes
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July 1st, 2014

Absolutely horrible service and i regret ever shopping on their site. If you are not a blogger, be smart enough to keep your money to yourself. They will charge you immediately, take forever to ship item, lie that they have shipped it and give you bogus tracking number(s) and when i asked for why i had two separate tracking numbers, the blamed it on their system and when asked why my tracking number provides no information, they told me to give it sometime but they are able to supposedly track it and give me bogus tracking Information. Huge liars and scammers. All the good reviews here are very suspicious

Date of experience: July 1, 2014

Thumbnail of user mollym16
molly m. – SHEIN Rep

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user nicholew60
Colorado
1 review
0 helpful votes
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June 9th, 2021

I purchased items through Klarna with Shein in May 1 2021. It is now 5-10-2021. Shein had no history of my order. Tried calling the fake numbers they have listed no connection. Tried even their chat system. No live person there. I am trying to locate my order and can not get anyone. I will never use this site ever.

Service
Value
Shipping

Date of experience: May 10, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user anetter
Florida
1 review
0 helpful votes
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October 10th, 2014

I love SheInside. My experience with them has been great. They are very professional and helpful. I was amazed by their speedy response to my inquiry and was very satisfied in how they handled it. I received my order in no time and all in tact with invoice and return instructions. I am always worried about the quality and durability when I shop online but with SheInside I have peace of mind. I love my new dress and have been receiving very nice compliments - all thanks to SheInside! If you are looking for a great online store, you have come to the right place! They offer a wide range of quality products at very reasonable prices.

Tip for consumers:
Highly recommend!

Service
Value
Shipping
Returns
Quality

Date of experience: October 7, 2014

Thumbnail of user laurens184
New York
1 review
10 helpful votes
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March 18th, 2017

Ordered 112 dollars worth of items last Wednesday, was beyond excited to receive them! I never received an email saying anything had shipped so on Monday of this week I contacted them. They told me they hadn't even shipped anything that it would ship out with 24 to 48 hours. Was told by three different people three different things. Guess what items still haven't shipped. Woke up to an email this morning stating your items are being pushed back another 3-5 business days due to popular demand of the items. So on top of pushing back my order you also want to tell me I won't receive it for another 5-7! Nope cancel anything you buy with them and get a refund! Not even worth it! Worst customer service and company ever!

Date of experience: March 16, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Lauren,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, it shows our customer service has cancelled your order, and we will process the refund to your SheIn Wallet within 24 hours.
Please log in your account on our website and check your wallet later.

You could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at anytime you want.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user sashan21
Oregon
2 reviews
0 helpful votes
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May 25th, 2020

Things take way too long to arrive. I ordered 2 things may 12th and they're still not here from reading reviews receiving has been a main issue. The usps tracking and shein tracking they do not update from what my sister found out, so I can't even go off of that.

Date of experience: May 25, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user briannac5
California
2 reviews
1 helpful vote
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November 28th, 2014

I needed a nice outfit for an upcoming date with my boyfriend, and I heard about decided to purchase something nice to wear from SheInside. I heard about this company via word of mouth from a few friends. All of their amazing selections are hard to choose from, but I ended up choosing the "Wine Red Short Sleeve Bodycon Dress". Shipping was quicker than expected. The dress looks absolutely beautiful in person! I was surprised at the amazing quality. I would also like to add that it fit perfectly on me. My boyfriend liked it too! I had to contact them once with a question, and I appreciated that they replied right away. I recommend them highly.

Service
Value
Shipping
Returns
Quality

Date of experience: November 25, 2014

Thumbnail of user megg16
New York
1 review
1 helpful vote
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May 16th, 2015

I ordered two items on May 3rd, to which I haven't received. The two dresses were both stamped with a 24hr shipping time so I got mad excited and ordered. My package was tagged to be shipped but after using countless tracking sites, including sheinside, no information could be found. I have contacted customer service 4 times to no response. This is not a good site

Date of experience: May 13, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for late reply.
In general, we can ship items marked with “ship within 24hrs” within 24hrs as we promised. It was delayed because of our three-day holiday before. Hope you can forgive our delay. Your order has been shipped already. 61299992140420138487 is your tracking number and you can track it via http://www.fedex.com/us/.
Hope you can kindly understand and trust us.
Sorry that our customer service didn’t reply you in time because of time difference. But we didn’t do that deliberately. You are our precious customers. We will never ever try to ignore your problems or to neglect your worries. Please trust us and give us one more chance again.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.

Thumbnail of user annac56
New York
1 review
0 helpful votes
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June 7th, 2015

I recently ordered a beautiful red and blue tribal print dress with a knotted collar. Online, the dress looked stunning. It was advertised as having a loose fit. I'm on the shorter side so I wasn't worried about length or anything, either. Shipping was no hassle and it arrived quickly and in great condition! Tight packaging held the dress. Airy material, and the fit was just right for me! All my worries were for naught. Great quality at nearly a fraction of the cost of other sites, so I’d say it is well worth it to take a shot at discovering your next favorite piece in your wardrobe!

Service
Value
Shipping
Quality

Date of experience: June 3, 2015

Thumbnail of user amberm97
Wisconsin
1 review
1 helpful vote
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April 30th, 2017

Still haven't received my order. It's been over 7 days since it has even left the warehouse. I tried emailing, messinging on Facebook and Twitter and no one would respond with an answer! I am furious. This is my first and last time ordering from this site.

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: April 28, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Amber,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there might be some delay of your package.
We checked your order, the package has been shipped out this morning.
The tracking number is 792126XXXX, you could check through the link http://www.dhl.com.sg/en.html.
Normally, express shipping takes 4-7 days, please kindly wait a few days.

Apologize for all the troubles, if you need any help, do not hesitate to contact us.

Thumbnail of user yashannab
South Carolina
1 review
2 helpful votes
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September 20th, 2017

7 business days and still haven't received my items--having a very hard time tracking my order. I reached out to this company (no response). Needing my swimsuits before i leave for the beach next week (signnnn)

Date of experience: September 18, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Yashanna,

Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, and another 6-8 business days for standard shipping, please kindly understand.
We checked your order, the tracking number is 927489098XXXXXXXXXXX, you could check through the link http://www.fedex.com/cn/.
The scheduled delivery date is September 19, you will receive the package soon.
If you have any other concern, do not hesitate to contact us.

Sincerely,
SheIn Customer Service

Thumbnail of user jamese31
Colorado
1 review
0 helpful votes
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February 26th, 2014

When I saw this online I knew I had to have it. It arrived in perfect, clean condition. Seems to be pretty well made even though the sheer fabric is kinda delicate. The cat head covers my size A chest with just a little side cleavage peeking out. Will probably wear it without a bra underneath and just wear skin tone pasties. I'm 5'2 and 110lbs and the size small fits just right. The skirt part has three layers. A silky first layer, then some tulle, and then the outer fabric to add a little volume. Bow is attached with a pin so it's removable.
Think I want to get the white one, too!

Date of experience: February 26, 2014

Thumbnail of user ajayshiap
Florida
1 review
2 helpful votes
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June 15th, 2017

At first I was on the fence about buying things from offline, especially from a place that not in the US, but so far, I never had a problem with them. My stuff always come when expected, sometimes even early, and it's always what I paid for.

Service
Value
Shipping
Quality

Date of experience: June 13, 2017

Thumbnail of user giannav7
Massachusetts
1 review
0 helpful votes
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July 30th, 2021

The clothes, are really good material and they are really cute. They have clothing for just about any style. They even have more to offer! Including phone cases, jewelry of all kinds, nails, nail kits. And lots more. Everything there is super good quality. But here's the problem, the clothing always takes FOREVER to arrive. They are almost never on time. They stay in transit for like 3-5 days straight. Even if your ordering something small. Every time i order something i end up being disappointed seeing it is still "in transit" for the 3rd day in a ROW. Its a pretty good site. But if your impatient like me, id advise you to just stick with amazon.

Service
Value
Shipping
Returns
Quality

Date of experience: June 30, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

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