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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.

  • Service
    1599
  • Value
    1493
  • Shipping
    1584
  • Returns
    1185
  • Quality
    1419

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
117
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How would you rate SHEIN?

Reviews (4,910)

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Reviews that mention popular keywords

customer service (1305) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user alexg53
Australia
1 review
1 helpful vote
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October 12th, 2014

Also not sure why there are any bad reviews, I have had nothing but good experiences with She Inside. I mean anything coming from China will take a little longer but I made sure that I wasn't in any rush for it. The items I ordered, most are dresses, are now some of my favourite outfits and staple wardrobe pieces for me. My favourite is a black sleeveless dress with an open scalloped back.

They fit well and looked as good on me as in the pictures, and that is incredibly hard to find especially in an online store. They were helpful when I asked about sizing and I was able to find the right size for me according to their information.

I will definitely be using them in the future, they're fantastic!

Service
Value
Shipping
Returns
Quality

Date of experience: October 9, 2014

Thumbnail of user debbyg5
California
2 reviews
0 helpful votes
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October 16th, 2015

After I wrote a bad review c/s replied to me and said the item that took forever to get was on backorder. Sorry Shein my mistake. BTW the blouse is very cute can't wait for the weather to cool down so I can wear it.

Date of experience: October 13, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for all the misunderstandings between us and keeping you waiting so long time.
We have checked for you, and found the second item that you ordered belongs to the pre-sale item, so we need more time to customize and stock it. Moreover, our web also has marked that item is pre-sale when you placed the order before. You are important for us, we never deceive you. Hope you can trust us.
We noticed that your package has been shipped on Oct 7th. Because the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. That is why you could not track it at that time. We found the logistics of your package has been updated, we believe that you will receive your package very soon. In order to protect your personal privacy, we will send the email to you about the tracking information. Hope you can understand. Sorry for the waiting time, but we did not do it on purpose. We will communicate with our colleagues in the logistics department and find a way to speed up the transportation and do better in the future. Hope you can give us once chance again.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

Thumbnail of user peggieprillaman
West Virginia
1 review
0 helpful votes
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May 22nd, 2023

I placed a order for over $80.00 and only received 5 items I'm missing the rest of my order that is over $78.00. I can't get a hold of anyone so I can report it. What few items I did get is okay but I really would like to have all the other items I paid for.

Tip for consumers:
Dont know why I received a few items and not the main order

Products used:
Mat and storage bag

Service
Value
Shipping
Returns
Quality

Date of experience: May 22, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user lasondrab
Tennessee
1 review
1 helpful vote
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July 5th, 2020

I ordered 27 items (15 jewelry and 12 clothing) from Shein. Several weeks later, I received a delivery and 7 of my clothing items (the most expensive items) were missing. Customer service is nonexistent and the website claims everything was delivered. Not the case. I need my items or a refund!

Date of experience: July 5, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user trivenim
India
1 review
3 helpful votes
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August 23rd, 2018

There was measurement problem in the jacket which I placed order from shein and for return pickup they charging, why should I pay this pick up amount, none of the other giant website charges for this. Which is really very Unethical. Very very bad experience. Plz don't buy nd waste your money. Disgusting..

Date of experience: August 20, 2018

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Triveni,

Our team has emailed you via Dispute@Shein.Com regarding your order. Kindly respond at your earliest convenience. We hope to hear from you soon!

Thumbnail of user sarahc87
Rhode Island
2 reviews
0 helpful votes
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January 2nd, 2015

I ordered the Navy Hooded Long Sleeve Tribal Embroidery Sweater Coat and absolutely love it! Very pretty and exactly as pictured/described.The price was great, as was the customer service. They were prompt and polite, and resolved my one tiny issue (question about sizing) with no fuss or muss. I will be ordering from them again! Great clothes and better prices!

Date of experience: December 30, 2014

Thumbnail of user teec4
GB
1 review
0 helpful votes
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January 16th, 2015

I purchased a red jemstone tassel necklace and am in love with it! It's a gorgeous pinky red colour and gives a real POP when I wear black tops or dresses. I've received many compliments about it and a couple of other accessories I've bought off Sheinside in the past. I've had no problems with ordering or delivery online- all very simple and straightforward. If you're after some gorgeous jewellery at extremely affordable prices, look no further! I'd also say the quality is great and I've no issues with the clasp or strength of the necklace. The only problem is trying to stop my sister from borrowing it!

Service
Value
Shipping
Returns
Quality

Date of experience: January 13, 2015

Thumbnail of user brittanyj5
California
1 review
0 helpful votes
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January 11th, 2015

Product:
Sheinside offer range of clothing and accessories at an affordable price. I love the fact that they offer super discount rates. I purchased Pink Long Sleeve Lapel Oversized Cocoon Coat and love it very much.

Customer Service:
Their customer services were excellent. They responded promptly and quickly through the chat area. The answers were helpful, friendly and professional to speak with. They took their time to answer all of my questions.

Shipping:
They ship internationally with free shipping! I received my jacket within a week.

My recommendation:
Looking to buy fashionable item at an affordable price? Sheinside has over 100s of fashionable items to choose from. Give them a try today.

Service
Value
Shipping
Returns
Quality

Date of experience: January 8, 2015

Thumbnail of user chellym2
AE
1 review
0 helpful votes
  • Send Message
June 11th, 2022
Verified purchase

Just received my order today, and I paid for 1 pair of Pants and crop top, but I only received the pants. Its clear in the description that pants and top in 1 Price. And the Size is Horrible.
I mean I always Order from Shein but there is no such thing Happened before. Shein what are u doing guys! Check the orders before you shipped it. How can we trust you again.

Tip for consumers:
Beware

Products used:
Clothes, They said its pair but it turns out it's just the pants they delivered., it's clearly written in the description that it's a pair for the price I paid.

Service
Value
Shipping
Returns
Quality

Date of experience: June 11, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user marinat3
Bulgaria
2 reviews
2 helpful votes
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April 6th, 2015

Recently I ordered a gorgeous floral dress from the Sheinside website. This is my second purchase so far and I can't express how much I love shopping from it. All of the clothes are affordable, so you don't have to break the bank to look dazzling. It is easy to order and the people who work there are very helpful. After I recieved it, I was blown away by the great quality and craftsmanship. I would definitely recommend it if you are looking for something cheap, but at the same time classy and elegant. Great service, amazing dresses, low prices!

Date of experience: April 3, 2015

Thumbnail of user ljubeng
Bulgaria
5 reviews
5 helpful votes
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November 5th, 2014

This is the third time I order clothing from sheinside.com and they keep on providing great experience every time I try to surprise my girlfriend. I am very happy with what I received - the dress I bought is created using quality fabrics and fits my girlfriend perfectly. I will recommend sheinside.com to all of my friends as this is one of the most reliable clothing website I have ever encountered. Keep up to the good work you do!

Service
Value
Shipping
Returns
Quality

Date of experience: November 2, 2014

Thumbnail of user pinkym2
India
1 review
9 helpful votes
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August 25th, 2019

Wat the hell is wrong with shein lately. I place an order of two items out of which one has arrived and one item is not yet arrive. They have stop updating the tracking update since 10 days. I repeat 10 days shame on shein for making a customer wait that long and i dont know how long i have to wait more. I tried contacting them but the customer care service is at its worst recently i can't reach them neither though call nor through chat. Idk wat to do now. Shein was one of my fav online shopping site but has become the most stupid now

Date of experience: August 22, 2019

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user rond73
Texas
1 review
7 helpful votes
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November 16th, 2015

Luckily I only ordered one shirt for my wife so I wont be out much. Anyone thinking of ordering from them think twice, first clue is they recently changed the company name, wonder why? Second, the prices and free shipping is the next red flag, third the number of complaint all over the internet, and fourth, the over the top praise reviews, c'mon nobody talks like that.

Save your money people, save your money...

Date of experience: November 16, 2015

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear customer,
Nice day.

Thank you for choosing SheIn and sharing your important feedback with us so that we can improve it in the future.
Sorry for leaving you such negative impression. About the name of our brand, actually we just want to use another appealing and simple name to let our customers remeber our brand. Hope you can kindly understand. About the complaints and praise reviews, these are real and authentic. SheIn is a fast-growing company, we have improved a lot recently. We also always put your satisfaction in the first place and never deceive you. Hope you can trust us.
What is wrong with your order? May be you can give us the detailed information via email later so that we can check for you. We noticed that your package has been shipped on Nov 11th, have you received your package now? We need to confirm with you.
Waiting for your reply.

If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.

Thumbnail of user adaw4
India
3 reviews
0 helpful votes
  • Send Message
December 21st, 2014

Cool site.
Just wow. They have wide range of collections, for all the suitable occasions; a best place to be for all the fashion needs. As I glanced through the website, I don't know which to select and which to reject. It definitely brings the ‘she' inside me, out and stirs desire to order everything and anything. Out of all the websites I have searched for clothing needs, I think, this one has more array of products, all in one place. Easy to buy without any concern and they do free shipping.
I ordered a cute looking pleated skirt. Good clothes and superb print and designs. It is white with pink floral designs in mild orange and brown and it fits with all the color tops.
Also, ordered for a metal ear-ring, which is a cute blue rose one. It is fashionable and it fits best with both the stylish clothes and traditional ones. I fell in love with it at the first sight. A best choice to flaunt your style with flourish.

Tip for consumers:
You might have to wait for the shipping, but the quality of the products is good.

Service
Value
Shipping
Quality

Date of experience: December 18, 2014

Thumbnail of user miri109
Pakistan
1 review
1 helpful vote
  • Send Message
July 9th, 2015

I recently ordered Grey And White Deep Plunge Neck Striped Bodysuit for my babes. It was very easy to order at sheinside. The shipment was on time and came directly to my house. I didn't had to go here and there to pickup or receive the package. Overall satisfied experience.

Service
Value
Shipping
Quality

Date of experience: July 6, 2015

Thumbnail of user mariej257
Maryland
1 review
8 helpful votes
  • Send Message
July 9th, 2021

My daughter just received the bikini she ordered from SHEIN, It is obviously used, dirty and the metal rings are rusted and bent. Really. The bikini bottom has a 'skid mark' in it. That's NASTY! Gag! Her refund is currently processing. Lets see how long it actually takes. Maybe put this on tik tok and see how many other people have been scammed.

Tip for consumers:
Don't buy from here or you may get scammed or receive used nasty clothing.

Products used:
Received bikini, but it was used with a skid mark in the bikini bottom. Did not use!!

Service
Value
Shipping
Returns
Quality

Date of experience: July 9, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user shrutic3
New Zealand
1 review
0 helpful votes
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November 3rd, 2022

Their products look great on their website and on the models. Though when you receive them, the quality is so rubbish and $#*!ty that it is not even wearable and can be used as rags for cleaning. Biggest con site going. This is the first and last time I ordered.

Tip for consumers:
Do not buy from here.

Products used:
none

Service
Value
Shipping
Quality

Date of experience: November 3, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user kristeng488
Massachusetts
1 review
0 helpful votes
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July 3rd, 2021

I bought two really cute dresses that I wanted to choose from for a upcoming wedding.
The clothes that were shipped to me were not the same as the one that I ordered?
They are using pictures of clothes but sending something completely different.

Tip for consumers:
don't

Products used:
None. I bought two dresses but used neither

Service
Value
Shipping
Returns
Quality

Date of experience: June 3, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user jennb3
Canada
1 review
0 helpful votes
  • Send Message
October 12th, 2014

Oh my god, just how cute are the clothes? I was so excited to purchase clothes from this website after a good friend of mine told me that she had purchased some cute clothes from the website: Sheinside. I ordered the white long sleeve floral print dress and the Apricot Long Sleeve Slim Asymmetrical Dress pictures and I absolutelyy love them! They fit me perfectly and the price is such a steal! The entire website has such unique styles and for such a good price. The shipping also came quicker than I expected which was surprisingly convenient. I'm always skeptical about shopping online but none of those feelings with this company. I am definitely purchasing from here from now! :)

Service
Value
Shipping
Returns
Quality

Date of experience: October 9, 2014

Thumbnail of user muhammada23
Pakistan
1 review
0 helpful votes
  • Send Message
May 10th, 2015

Recently I completed my 3rd purchase from sheinside.com. Sheinside provides high quality materials for their clothing. Their clothes are cheap, they have free shipping. If you want to have the latest in fashion and get it with the best materials, then Sheinside is for you.SHEINSIDE.COM have awesome customer service and there is always someone available to chat and answer your questions. The products came well packed and on time! Keep up the good work you all! So, I just want to say If you are looking for special occasion dresses, this is the place, you won't be disappointed! :) "

Date of experience: May 7, 2015

Thumbnail of user lexie13
Ohio
1 review
2 helpful votes
  • Send Message
May 7th, 2015

It took me a long time to receive my item but I was happy with the quality and price. I'd be weary of this company since they didn't email me when they said they were going to and there is no phone number to contact. If you're willing to wait a long time for your item then go for it.

Date of experience: May 4, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for the late reply and we sincerely apologize for the waiting time.
We have checked for you and found that your order has been shipped on 21 April already. 9374869903500380464448 is your tracking number and you can track it via https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9374869903500380464448. The tracking information shows that it is on its way to you and there is nothing wrong about it.
We sincerely apologize for not replying you in time because of time difference and our three-day holiday before. But we didn’t do that on purpose. All of you are important for us. These problems and worries you met will never be neglected.
Hope you can kindly accept our apology and forgive us.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.

Thumbnail of user jan7
Colorado
1 review
0 helpful votes
  • Send Message
August 3rd, 2020

I purchased over 100 dlls with them and they happily took my money. I never received delivery! When tried to get a hold of them they have no humans and no working phone! Meaning it was no longer their problem. Called fedex and fed ex says "I signed package" everyone is just a complete s** show!

Date of experience: August 3, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user simonab23
Hawaii
1 review
2 helpful votes
  • Send Message
March 14th, 2023
Verified purchase

You order a dress and the only thing they get right w
Is the color. The pictures look so nice on their website but the product is disgustingly of poor quality and something you can find at Good Will. Why should i be surprised, it's made in China and the laborers are making their products in sweat shops. The meterial is polyester when they advertise chiffon. The sleeves are advertised as lantern sleeves but instead i got skin tight polyester sleeves. The neck line is supposed to be a high and under the chin and instead i have two pieces that meet in a V-shape. We call this bate and switch. Horrible and unethical on so many levels.

Tip for consumers:
Don't use it

Products used:
Dress. Sending back because it was not what I ordered.

Service
Value
Shipping
Returns
Quality

Date of experience: March 14, 2023

Thumbnail of user nouna
Qatar
1 review
1 helpful vote
  • Send Message
June 7th, 2020

I have received the items that were very poor in quality and size unfit, much larger than the size ordered. Worst of all, I have asked the customer service for return, they said there is no door to door pick up you have to send by urself via post which would cost around the same price of items. Above all their compensation was few points added. Very bad customer service that do not answer directly and they don't even know how to deal with customers. Very bad quality of clothes that can't wear outside the house, this is how bad they were. Will never ever shop from SHEIN again.

Date of experience: June 7, 2020

Thumbnail of user debbier821
GB
1 review
2 helpful votes
  • Send Message
June 27th, 2023
Verified purchase

I have tried numerous times to contact your company through twitter, instagram, facebook, 3 different emails and the chat bot but I haven't been able to get through to anyone and I am beyond angry at this point.

I sent my return on May 10th and have heard nothing regarding my refund. Evri say it is you who is responsible for my refund still and I want this money back, they have confirmed in an email to me that your driver picked it up on May 15th.

All you reply with on social media is generic 'we will look into this'.

Service
Value
Shipping
Returns
Quality

Date of experience: June 27, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

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