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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.

  • Service
    1599
  • Value
    1493
  • Shipping
    1584
  • Returns
    1185
  • Quality
    1419

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
117
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Reviews (4,910)

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Reviews that mention popular keywords

customer service (1305) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user julianan
California
1 review
1 helpful vote
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May 5th, 2017

I ordered this 2 weeks ago and my package is still processing. I sent a ticket in last week and customer service said it will be shipped in 3 days... another week has passed and nothing. Really disappointed, good thing I bought it early and my event is not until the end of the month.

Date of experience: May 3, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Juliana,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the package has been shipped out on April 29.
The tracking number is 92748909805366006XXXX, you could check through the link http://www.fedex.com/us/
Now the package is on the way from our warehouse to the Fedex US center.
After it arrives, the shipping company will update the tracking information and provide the scheduled delivery date.

If you need any help, do not hesitate to contact us.

Thumbnail of user pk60
New York
1 review
2 helpful votes
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June 21st, 2017

I was weary from some of the online reviews but I ordered on June 5 & I was not expecting anything until July because the reviews say it takes a while & they quite clearly put their processing time & shipping time on their site. I received my order today 6/19 and I love all the items. I am traditionally an XS and I ordered all smalls & they all fit perfectly. Very economical - cute items. Happy

Date of experience: June 19, 2017

Thumbnail of user tejask
India
2 reviews
0 helpful votes
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May 17th, 2015

I have been buying products with this merchant since longtime Iam never disappointed by their services. They have excellent customer support and undoubtedly the best delivery service. They have variety of products, from which you can select. Highly recommended.

Date of experience: May 14, 2015

Thumbnail of user isabelh3
Florida
1 review
0 helpful votes
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December 7th, 2014

SheInside is my go-to site for all my clothes! I used to buy at the big department stores like Nordstroms or H&M, but on a friends' recommendation found SheInside. It is literally a fashion guru's heaven! The prices are unable to be beat- I found a homecoming dress that would have been upwards of $150 for $30 on SheInside and was complimented on it all night. Not to mention, because a lot of people don't know about this gem, no one else had my dress! Now, SheInside is where I get all of my clothes. It's inexpensive with an expensive quality and I love the style. I could literally spend hours on this site :)

Tip for consumers:
Check the pre sale for great deals!

Service
Value
Shipping
Returns
Quality

Date of experience: December 4, 2014

Thumbnail of user donnad136
New Jersey
1 review
10 helpful votes
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February 6th, 2018

I ordered four dresses. The sizing was off and the quality was sub standard but for the price, okay. I returned two items and was never credited. Even though I have a verified USPS receipt showing that the item was delivered to them, they say they never got it. Bad customer service. If you order, better hope you don't have to return!

Date of experience: January 23, 2018

Thumbnail of user mollym16
molly m. – SHEIN Rep

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user kristinh12
Virginia
1 review
0 helpful votes
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December 29th, 2014

White Short Sleeve Floral Crochet Bodycon Dress is beautiful in person, its good quality and looks exactly like the pictures, the only little problem is on the back but is not big deal for me. Love it. Very gorgeous.

Service
Value
Shipping
Returns
Quality

Date of experience: December 26, 2014

Thumbnail of user renateb
Florida
1 review
1 helpful vote
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April 22nd, 2017

They make it nearly impossible to find the return method, then when you do, they charge 5.98 for each item returned --- after charging for delivery --- very, very slooooow delivery.

They seem to want to give you a shein credit instead of a credit to your payment source - will fight that because I don't want to order any more of their sleazy clothes which look like nothing pictured.

Stick with zulily, they state if it can't be returned and go overboard trying to satisfy their customers.

Date of experience: April 20, 2017

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear Renate,

Thank you for ordering from our website, and we are so sorry for all the troubles.
We checked your order, you have paid for the $1.99 insurance.
You could download a free return label at our website, and return the items back within 60 days.
Next time, if you need any help, please log in your account on our website and submit a ticket, our customer service will get back to you within 24 hours.
And about the money in your wallet, you could click the button withdraw deposit to your Paypal account.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user katiee21
GB
1 review
2 helpful votes
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April 29th, 2017

Do not order on Shein.

My delivery was delayed over a week so I had to cancel the order as clothes were for a holiday before the order would have arrived.

When I asked for a refund they said it would take 10 - 20 days for the money to get back in my account.

Awful and misleading online retailer, do NOT use.

Date of experience: April 27, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Katie,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Because we are upgrading our warehouse these days, there is some delay of your package.
If you do not wait, we could cancel the order and process the refund to you, but the bank may need 10-20 business days to process the refund.
After we finished refund, we could provide you a reference number, you could use it to check with your bank.

Apologize again for all the troubles, if you need any help, do not hesitate to contact us.

Thumbnail of user chrissyb1
Germany
1 review
1 helpful vote
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December 16th, 2013

I bought two dresses from them. Waited 12 days. My Sheinside account said they were delivered - I never received them. I contacted Sheinside's "live" chat and after 41 minutes, someone responded telling me that my order was shipped. That's it. Order at your own risk. That was my first time ordering something and I never received it, never got a refund. Nothing.

Date of experience: December 16, 2013

Thumbnail of user mollym16
molly m. – SHEIN Rep

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user rebeccac2183
Pennsylvania
1 review
0 helpful votes
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December 12th, 2023

I ordered on 11/28 and it was marked as shipped on 11/28.12/3 it stated it was at the airport and that I would receive my package between 12/6-12/9. Here it is 12/12 and my package hasn't moved. I have no way of getting a hold of a live person. I spent almost $100. I also submitted a ticket 2 days ago and haven't heard anything. These are Christmas gifts and have no way of contacting anyone.

Service
Value
Shipping
Returns
Quality

Date of experience: December 12, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user lour149
France
1 review
5 helpful votes
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March 11th, 2018

Ive ordered a lot from shein.com during the last couple of years and Im (nearly) never disappointed. The quality is really good in general, the shipping is pretty fast (1 week or 2) and the clothes always fit the picture on the site. You can find a lot of trendy articles for a really cheap price and great quality. I highly recommend

Date of experience: March 9, 2018

Thumbnail of user danielleg21
New Jersey
1 review
2 helpful votes
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October 18th, 2015

I was very impressed with the selection at SheInside, especially all the stylish shoes. I ended up purchasing a pair of black ankle strap chunky heel sandals, which were a great deal at less than $30. The ordering was easy, shipping was fast, and the item arrived neatly packaged. I’m very happy with my new sandals and the overall experience was perfect.

Date of experience: October 15, 2015

Thumbnail of user asiag9
New Jersey
1 review
0 helpful votes
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May 19th, 2020

I order from this company at the end of April. It took forever for my package to ship. My card was charged twice! On top of that now it is taking my package weeks to get to me. I am in Jersey and My package has been sitting in Queens New York over 3 days! I will never order from here AGAIN!

Date of experience: May 19, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Asia,

This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - Asia G".

I hope to hear from you soon.

Thumbnail of user warrenb251
Florida
3 reviews
0 helpful votes
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February 22nd, 2023

As stated above, I bought a shirt that I loved and looked inside the tag and it said SHEIN.I Had never even heard of them. I went on line and have purchased three large orders from them. I had zero promblems with anything. I love the cloths. I have had free returns. I shop there frequently now. If I have questions, they answer. I do not fill out surveys however I just saw someone say they had difficulty with something having to do with this company. My experience has been the best and that includes male/ female and curve women orders.

Products used:
Women Shirts Mens shorts and tops

Service
Value
Shipping
Returns
Quality

Date of experience: February 22, 2023

Thumbnail of user claireryw
Colorado
1 review
0 helpful votes
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January 25th, 2014

I purchased a striped blouse and I'm quite satisfied. I really love it, very nice quality and true to size, received in good condition, will definitely buy from again, thanks for a very pleasant transaction, very happy.

Date of experience: January 25, 2014

Thumbnail of user ashleyu55
California
1 review
2 helpful votes
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April 26th, 2021

I ordered a big amount of clothing on March 28th which I have not received. It said I was supposed to get my package on March 7 and have not received anything. It says it is in transit and arrived at the local facility on April 4th. It's been over three weeks since then which sucks because I have no idea where it is at or if it's coming. I tried contacting customer service but it would not go through. Being such a big company, I don't understand how they don't have a number so we could communicate with them. This has never happened to me before and I'm so mad about it.

Date of experience: April 26, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user kaddenc
California
3 reviews
4 helpful votes
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July 7th, 2015

I wanted a few coats for my wife, I'm a guy and don't really like women stores so I just order online. Here the prices were GREAT, especially on coats... it seemed much better than in stores and I even saved 30% off on my first order. The site is very easy to use and maneuver, checking out was a breeze. The flip flops came within the estimated delivery date. I will definitely be ordering from SheInside in the future.

Service
Value
Shipping
Quality

Date of experience: July 2, 2015

Thumbnail of user anniec218
Canada
1 review
0 helpful votes
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July 28th, 2021

I placed an order from Shein, the package shipped from China. But the shipping was surprisingly fast 10 days max. But the dresses are not quite as shown on the internet. They have been printed very poorly

Products used:
Dresses

Service
Value
Shipping
Returns
Quality

Date of experience: July 28, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤

Thumbnail of user laurens129
Florida
1 review
0 helpful votes
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August 8th, 2015

This is one of my favorite places to buy new clothes. It is inexpensive, the clothes are constructed well the the designs are perfect. My latest purchase was for a White Short Sleeve High Low T-Shirt dress. I bought a Large sized white one. I love how versatile it is as I can were it with skirts, leggings and jeans. It has a great fit (true to size) and I received it on time.

Date of experience: August 5, 2015

Thumbnail of user josefinea
Colorado
1 review
1 helpful vote
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November 13th, 2013

So many cute clothes, and I love everything about this site. Great service and I was very pleased with the quality of my order. I am hoping to continue my dress purchasing from sheinside in the future.

Date of experience: November 13, 2013

Thumbnail of user debbiej10
Canada
1 review
7 helpful votes
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October 19th, 2014

This site totally sucks.
1. I invited 5 of my FB friends to register and they all did but never got the 50% off coupon.
2. I placed my first order on Sept 30 but never got the shipping information after 16 days. I checked many many times but it still says processing, even some of the items I ordered labeled as "ship within 24hrs"
3. I also sent inquiries to *******@sheinside.com but never got a reply.

Worst online shopping site ever! Never met like this before.

Tip for consumers:
On another note, after over one month, finally got the parcel. Haven't seen the clothes to know the quality, but I was made to pay another $20.5 on duty, that's 20% more on the price I paid. Insane!

Service

Date of experience: October 16, 2014

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hello,
Sorry for any inconvenience we have brought you.
For the first problem, could you please give us your email so that we can check, after confirmation, if you have done it successfully, we will give you the coupon code.
And your items has been shipped on 17th, the tracking number is 1564147642, you can track it on: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=1564147642&brand=DHL
Because the reason of time difference, the dispute@sheinside.com can't reply you immediately. Hope you can kindly understand this.

If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com
Have a great day

Thumbnail of user xiaotongh
District of Columbia
1 review
2 helpful votes
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June 12th, 2017

One time my package was lost and I contacted SheIn customer service, the chat is readily available and they provided me a refund for my lost. Clothes and fit size are always what's described on the website.

Date of experience: June 10, 2017

Thumbnail of user emmax
Sweden
1 review
5 helpful votes
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October 11th, 2015

I haven't received any tracking number in over a week now and I am really concerned about it, and also if my package even exists. When I write the tickets I don't get the properly answers to the questions I asked. I want to know exactly where my package is right now and not just "in transit"... For God's sake, I don't even have a tracking number. I hope that you can respond to me ASAP or else my faith in you may die.

Date of experience: October 8, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for all the worries we have brought to you.
And sorry to hear that you are not satisfied with our customer service. We sincerely apologize for that. We have checked for you, and found that your package has been shipped on Sep 30th already. The shipping way that you chose before has no tracking number, so we could not give you the tracking number. Hope you can kindly understand. It is our great honor to serve you, your problems will never be neglected. Because of the system problem, you can track your package later on our web. Once your items arrived at your country, you can take your order number, name, phone number and email address to go to the local post office to get back your package, we believe that you will receive your package very soon. Please remember that you are our precious customer, and we will never deceive you. Hope you can trust us and give us one chance again.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards.

Thumbnail of user amip6
New York
1 review
0 helpful votes
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May 6th, 2017

Not great but not terrible... yet. I've ordered from them now 3x and some items I keep but others I return and exchange for something else. The pictures don't always convey what you're really getting and of course not everyone is a 5'10 110 lb model so size and fit will vary greatly. It does take awhile to get my items which sucks but if I'm buying from here, I make sure that I'm not in a hurry to get it because the timeframe is unpredictable and the tracking info is so unreliable.

Date of experience: May 3, 2017

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear Ami,

Thank you for ordering from our website.
We checked your order, the package has already been shipped out.
The tracking number is 74899991206457XXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 5, please kindly wait a few days.

If you need any help, do not hesitate to contact us.

Thumbnail of user vivianh23
North Carolina
1 review
1 helpful vote
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May 12th, 2017

So far, i've had positive experiences at shein. They have trendy clothes for afforable prices, so i don't have feel too bad about spending money on clothes that may be out of style in a few months/years. That being said, the quality is what you pay for. The customer service at shein is pretty decent as well, and they always try their best to satisfy the customer.

Service
Value
Shipping
Returns
Quality

Date of experience: May 10, 2017

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

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