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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.
This company responds to reviews on average within 10 days
Sheinside is the best! I only order high quality materials for clothing. For the best fashions in season Sheinside is #1. I placed orders with other people and got poor communication and bad customer service. Sheinside is great! I was impressed by all of the choices and quality that I got to choose. Not just their fabrics are awesome. They have stunning accessories to match any clothing. I ordered various items to match their impressive products. If you want the latest styles - look no further Sheinside has you covered!
Date of experience: August 22, 2015
Disgusting service, disgusting quality.
The express package went for 3 weeks and I was charged $ 20 for the return of the package
Why should I suffer for other people's mistakes?
I will never order anything there. This store is $#*!
Date of experience: September 14, 2022
I had an absolutely terrible experience with this company... my package arrived with two missing items and two items that weren't at all what I ordered... the sizing is completely wrong. I have been trying to send back the clothes that didn't fit for over a month now and it kinda feels like they're trying to drag out the process so they don't have to refund me the money... all of the material was horribly cheap feeling/looking and nothing looked anything like I ordered. The "customer service" is 100% run by bots as they don't actually answer the questions you ask... horrible horrible experience. I was so excited to get my order and am SO disappointed
Date of experience: June 4, 2019
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I needed a cute but classy dress, for my boyfriends dinner party, later this month. So, I went online and went straight to SheInside. I found the Blue Halter Sleeveless Pleated Chiffon Dress, which I thought was perfect for the occasion. The dress was coincidentally on sale and it had been marked down from $47.50 to $33.83. I wasn't about to miss out this bargain, so I ordered right away. The ordering process was quick and easy. Thankfully, I received package in a timely fashion. The packaging is was great as usual. The material used to create the dress did not feel cheap at all. I felt like quality cloth. I feel I got way more than i expected for the price I payed. I am extremely happy with my purchase.
Date of experience: April 9, 2015
I ordered Sunday 7/24/16 I didn't getting any tracking info any emails etc. My order still says that it's processing. And 7 hours after I sent a ticket, I see that I it says to allow up to 7 days to prepare shipment. I also paid for expedited shipping thinking I would get it this week. I only ordered two things and I even took the chance with ordering from the site after asking my friend about it. At this point I just want to cancel and order the same thing somewhere else.
Date of experience: July 27, 2016
I ordered my engagement photo dress and after ceremony dress from here. It took forever to ship then when I checked again it said signed and delivered. I nor my neighbors signed. No customer service number i am so very upset.
Date of experience: June 25, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I read a lot of people's reviews saying their clothes never arrived or took months to do so, weren't the right size, looked different than pictured, etc. Not only did I receive all my order in about a week and a half but everything was exactly as I ordered. Some things fit a little different than I hoped but it is discount clothing and you get what you pay for. Not bad for 12 products for $100 bucks!
All in all I was impressed!
Date of experience: September 19, 2016
Hi Lauren,
Thank you for your support.
We will keep on improving.
Have been waiting since the 22nd of Feb for order I placed have messages SheIn customer service numerous times and been told it's delayed in China then delayed in England a hell of a lot of delays if you ask me and they cannot supply me with a proper tracking number. I hate being palmed off. Will not be ordering from this site again.
Date of experience: March 13, 2017
Dear Zoe,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, the package has been shipped by the Belgium post, normally, they did not provide the tracking number.
As you mentioned in the ticket, you will wait until the end of this week, we will refund you if you still have not received it then.
If you have any other concern, do not hesitate to contact us.
OMG! I can't tell you how much I love sheinside.com. People definitely noticed when I started shopping there, and I LOVE the compliments. I'm starting to get a reputation for being stylish and they just make it so easy! I'm very happy and I'm willing to bet that you will be too :) Very easy to work with, everything is always perfect. I'm so pleased!
Date of experience: April 27, 2015
My best friends daughter is getting married and I needed a dress. I found 2 on this website and now I am panicking that I will not get it in time. I thought 3 weeks was plenty of time. Beginning to wonder, since it's been "processing for 8 days now! UGHHHH! They have lost a customer for life!
Date of experience: August 5, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Normally it takes 3-7 business days for us to get the order ready for shipping, but the item “White Striped Elbow Patch T-shirt Dress” you ordered happened to be in great demand. Therefore, it takes longer for our suppliers to get it ready. We apologize for the delay. Hope you can kindly understand it.
Apologies again for all the trouble. Waiting for your reply.
I ordered a few different summer tops for my girlfriend from Sheinside that I know she had her eye on. Shipping was so fast and easy, plus the prices are very reasonable. She was really blown away by the quality of the clothes I ordered. I would definitely recommend clothes from SheInside to anyone looking for a simple way to order great clothes online.
Date of experience: August 3, 2015
I bought the Black Faux Fur Collar Long Sleeve Slim Down Coat in a Medium. I received my coat within 30 days a little but worth the wait, I was thrilled with the fit. I wanted it to look slim, I hate the big puffy look that the down coats can give. This coat fit perfectly and is a true black color.
The site has inexpensive clothing but I always get asked where I get my clothes from. I like not looking like everyone else but still stylish. I would recommend visiting the site for great finds.
Date of experience: February 9, 2015
I should have done my research but I guess I was captivated by the low prices and the fact that one of my favorite bloggers uses their site so frequently. I made a purchase 7 days ago and it still has not shipped. There is really no information regarding the status of the order on the website besides that it is "processing" which is incredibly frustrating. (Most websites, which sell items that are much more popular than those on sheinside can at least process and ship an order in 2-3 days). There are an outrageous number of terrible reviews of this website and I'm kicking myself for not looking at them prior to making my order. I just hope that my items work because at this point it will not be worth the effort to attempt to make returns.
Date of experience: March 7, 2015
I ordered my order about a week ago and It still says processing. I'm leaving for Hawaii soon and was really looking forward to being able to get it in time for my vacation. I am really hoping someone can get it out for me soon or let me know what's going on. No one has even sent me a tracking number or anything
Date of experience: May 29, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed on May 23 including 3 items. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items you ordered are in great demand. Therefore, it took longer for our suppliers to get it ready, we apologize for the delay.
Now, your items have been shipped out. Your tracking number is 74899992140426236985 and you can get logistic information through this linking.
http://www.fedex.com/us/track/
Apologies for all the trouble and hope you will receive the order soon!
This is truly a site where things are too good to be true. The quality is beneath the worst you could imagine. I shop at Walmart (Juniors' Department) regularly, and their stuff is heads and tails way better that this junk. The things that look like sweaters/sweatshirts are made of the most crude, lousy material you can imagine. It's so fake, I can't even describe what it is! Forever 21, HandM, Walmart, all of them blow away the quality of this place. And don't hope to return items--I got this stuff as a gift, and there is NO WAY to return or exchange it!
Tip for consumers:
Buyer BEWARE!
Products used:
A few shirts, pants.
Date of experience: January 8, 2023
Hello, Thanks for your feedback. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
The return policy is free for the first time and then supposedly $6.74... BUT- then in small print its minus coupon value (so you're paying 15 or 20% more for an item when you return it), shipping (which is not uncommon) and use of their shipping label?!?! And a shipping guarentee... there are so many other vendors out there. Don't give them your money.
Tip for consumers:
Really great prices but a lot of the products are cheap material. The cost of the return takes away all of your savings. Some S.M.L....sizes are not true to fit or the cut is funky around a sleeve if your proportions are a little off.. NOT WORTH IT!!
Products used:
I bought shirts, dresses and pant
Date of experience: July 23, 2021
Hello, sorry for the inconvenience. Any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Ordered 2 swimsuits and paid express shipping. Processing itself took over a week which is ridiculous and express shipping is more like 6 days. Will never order from this site again! Totally unreliable
Date of experience: March 23, 2017
Dear Blaire,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, one of your item is one of our best sales product, and it takes more time for processing, please kindly understand.
We have cancelled this item and refunded to your card, but the bank needs 10-20 business days to process the refund, please kindly understand.
And another item has been shipped out, we have sent the tracking number and tracking link to your email.
If you have any other concern, do not hesitate to contact us.
I love love love all their clothes, found them on instagram and just fall in love with every post! Anyways i ordered 2 dresses and a jumpsuit all fit me very well and looked exactly like the photos. Just need to lose some weight and I will look really cute. I got free shipping and i got a discount for my order because it was my first order.
Date of experience: May 21, 2015
This site is a scam. Unfortunately, I ordered before looking at online reviews. I placed my order over two weeks ago, and it has not even shipped yet. I was charged for the order immediately despite that it hasn't even shipped. Customer service claimed it would ship soon over a week ago, but my order still says processing. I would never recommend this site to anyone.
Date of experience: September 26, 2014
Hello,
We sincerely apologize for any inconvenience we have brought you.
Your items really have been shipped. The tracking number is 2417743683. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=2417743683&brand=DHL
The tracking history shows that your items has been delivered and signed for. Have you received your items?
Please contact us if you need any further assistance with this email: dispute@sheinside.com
Have a nice day
Used SheInside to buy my Wife something great on her birthday.
What I saw is what I get, nothing more from that.
My wife was so glad I decided to buy from this clothing store since she also bought her other stuff on here before.
Customer Service is fast and hassle free. All in all, I would buy from them again if I had the chance.
Tip for consumers:
Low Price, High Quality! Recommend people to buy!
Date of experience: December 19, 2014
I ordered like 15 days ago. Everyday im tracking the shipment.
Then youll just gonna send me an email saying this
Thanks for your message and apologize for the delay in busy seasons.
We are regretful to tell you that your parcel has been returned to us. Sorry for the inconvenience brought to you.
How about we directly refund to your Wallet and then you can make a new purchase or deposit the money at any time?
Waiting for your reply.:)
Send me back my money!
Date of experience: August 30, 2016
Hi Trixie,
Sorry for all the misunderstandings between us.
We have checked your order, and noticed that your order has been shipped on August 17. We never deceive you, you can see the detailed tracking information on http://www.17track.net/en/track?nums=RT342343755HK. But we really do not know what happened about your package, it has been returned to us. This incident is really beyond our expectation.
As you mentioned that our customer service has contacted you before and offered you the proposal, actually the time of returning to your wallet is shorter than your credit card, and you can place the order conveniently next time. Moreover, you can also login in your SheIn account, and withdraw your refund from your SheIn wallet to your credit card. Hope you can kindly understand.
We found that you have withdrawn the refund, please remember that the refund will be back to your card within 15-20 business days. Hope you can trust us and wait patiently.
Sorry again for all the inconvenience.
Hope you can receive your refund soon.
Very impressed with the item once it arrived. I love the colours and design! The material is high quality and the dress is well made, you can tell a lot of are has gone into the product and that it will last as a result of this. Brought is because I wanted something lightweight and stylish for the hot summer months, and it has delivered on both counts
Date of experience: January 15, 2016
I bought the Black Cross Halter Backless Sexy Dress for $13.77 USD. It was beautiful! Absolutely loved it. The quality was amazing and the design is stunning. It's great how I could get such beautiful products for a cheap price. I will be sure to order from them again. My purchase was easily done and the service was amazing. I got my dress in the mail only a week later.
Date of experience: October 12, 2014
Very bad customer service, they dont give a refund and a lot of things are very different in real life than in the photos. I am seriosly considering taking legal action as i literally talk alone, the customer service is useless and they are really ignorant, unless you are 100% sure you wont return the items, dont buy from there, i lost a lot of money for this disgusting company
Tip for consumers:
Dont return items, ever, you re not getting your money back
Products used:
A bag
Date of experience: September 17, 2021
Hello, Would you please send us an email at dispute@shein.com with sitejabber+your username on the title? Thank you and have a wonderful day!
My order no. ZFT 4963 was delivered on time with no hassle. The quality of the product is par excellence. The colors and design are exactly as they were shown on the website. I love the fabric and intricate detailing. The dress I ordered was beautiful; I did not pay any extra delivery charges (other than those charges that were mentioned on the website). I have given you guys a five star rating! Customer service is friendly & prompt. I will definitely recommend you to all my friends as you have delivered what you promised. Keep up the good work!
Date of experience: April 15, 2016
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.