SHEIN

I purchased many items on Black Friday deals but it came out to be wrong size and guess what they do not return, exchange or refund any items which are promotional or in deal even if it's bad quality or size or anything. Hate it! I got wrong size and bad quality and couldn't return it totally lost my money…I will not recommend SHEIN to anyone! Horrible service!

My daughter order here and company in charge for delivery (Uni-express), come without calling in advance and didn't drop the packet, Now I been chasing this company over month an half and nobody help here this is ridiculous.
Hoping people know it before to order here.

Awful! I paid for express delivery and it took three weeks for my dresses to arrive. When they came they were so cheap and then I was told to get a refund i had to post them from the UK to Belgium, which cost me £12.

Within 48 hours of posting my poor review, someone in Customer service reviewed my problem and it was resolved. I am pleased and satisfied that it was taken care of. I wish it would've happened before I had to complain. I've been happy with their products.

I brought 4 dresses in December/ which I haven't received. I have sent requests for my purchases with no luck. It's been over a month I asked for my money back if they cannot send me what I paid for. This is said

Would've loved to have gotten my package unfortunately never received it. The delivery update said it was sent to a fedex facility in my state and that I had to pick it up from there but never specified which fedex. Has anyone else had this issue?..

Why is my order still processing, I ordered 2 things and it should not take that long to ship out, I selected faster shipping so that you would be here in time but its been almost a week now and it still has not shipped out. I'm so frustrated with this company, it said it would be shipped out within 3 day and it's still processing and I Didn't even get my shein points

I've bought all manner of things: from coats to shoes to dresses -- I will say this: I will always buy dresses from Shein. They are simple but extremely durable and well-made. I will NEVER buy their shoes again. They were so poorly constructed that I had to throw all of them away. Their coats are hit or miss, with quality materials and zero sew-man ship. That being said, I just went on a shopping spree just now. The prices are unbeatable.

I ordered a big order and my package came in but all the items are wrong and I didn't receive anything of what I actually ordered. I have trying for hours to find an email or number but they all coincidentally don't work. I am furious.

I'm impressed with everything I've ordered quality wise but if you're even the slightest bit curvy don't even try.
I can wear the t shirt dress I got but I ordered a romper in a size XL that fits more like a M-L. You just never know what you're going to get.

So i ordered up this very cute black and white knitted cardigan since christmas is cominv and it's getting colder. Well, i just actually wanted to buy it (lol). Good thing that it was on sale! Ordered up and the next morning i checked it was already shipped. Their customer service was really nice and handled all my queries promptly especially through the tracking of my order. Got my order and it's just perfect for my tops as i imagine it to be. Thanks shein. Will order again soon!

Well, let me start by saying that I initially ordered a few pieces and was pleasantly surprised that they actually looked like the photos online. Then came the 2nd order. Not only did some of the items not look like the pictures online, but when I sent them back for a refund, I only got a few dollars! I did not get the 80 some dollars which I spent on the order. You can't reach anyone for help online nor on the phone. This is a buyer beware site for sure! As long as you are happy with the merch you are ok, but if you need a refund you will be left out in the cold!

I was horrified at the quality of the products, especially since the website provided pictures of them that made them look so beautiful. The material is thin and stretchy. Both of the shirts I ordered are comparable (in regard to quality) to a cheap Halloween costume from a party store. The shirts looked wonderful on the models, but when I tried them on, they were highly unflattering, loose and tight in places not shown in the pictures, and very small (which I couldn't have changed, since the site offers only a "one size" option). SheIn is an untrustworthy scam of an online store.

I have placed my order a few weeks ago and received an email asking for a picture of my ID and Credit Card. If I don't get back to them in 1 week, my order will be cancelled. I really cannot think of one single reason a legit merchant would ask to do this. There is no way I will want my information to be leaked in such a way. Could you please tell me if there is an alternative way or what my current situation is, because I would still like to receive my clothes? At the moment, my bank said that the money has been withdrawn. Order number -YCP9342

I placed my order on April 22,2016. It is May 16th and my items have not yet arrived! I needed this dress for a wedding so I bought it early but there has been no update on my shipping info for 3 weeks.

Edit: Since the package was lost, they contacted me and offered me a full refund which I received. Thank you for the excellent service.

Rubbish customer service,
My first and last purchase from those dodgy people. I purchased few items from them, so they came small, Now i need to return them But,
In order to do the return you need to see your order first, there is nothing in the parcel not even in my account to let me do the returning. So I emailed them and explained many times that i need to see my order to be able to return the items but no reply. The only reply i got was not helpful at all, saying that if i didn't get my parcel yet i have to check it with my courier, seems they didn't understand the issue
Customer service is Rubbish. I would never recommend them to any one, do not waste your money

I bought Stripe top and it didn't fie me well. I asked for return but these stupid people, they are asking me to return it and pay by myself...!
What the hell...! Their bloody garment didn't fit me well i paid them online. They should take it back, it is their responsibility and now they are refusing to arrange someone to take it back.,,!

Also the fabric quality is super bad...!

Please don't buy anything from this stupid site.

I've ordered from sheinside.com a few times before and I've never had a problem. Their clothes, especially their dresses fit true to size. I purchased the lace backless chiffon dress and a few other items a few weeks ago. Aside from being more than satisfied with the price, I was able to track my order and I received it exactly when they said I would. I had absolutely no problems with the way any of the clothes fit. Great website, great service. I'm definitely keeping this website in my favorites.

Half the stuff I ordered didn't fit and all of it is really cheap quality. I decided to try and return the items that didn't fit. So I followed their "easy" 11 step process and it's been weeks and nothing. So I tried calling them. Their phone number listed doesn't work. I tried emailing them. Their email is blocked. Good luck trying to work with this company. I'm pretty sure that there are zero humans running this site.

Shein is the best clothing store that has existed since I know it is already my only option to buy everything from accessories clothes shoes, everything for kitchen and now I will buy things for I dog is called crazy, I have recommended so many people that already everyone has their own account in shein and thanked me, are the best we love never change P. D. I would love to work with you in Spanish shein Mexico or something I am your fan *******@hotmail.com.

Wow... this is the fashion hub! What a great collection of fashion clothes like dresses, tops and skirts. You can find the out standing jewellery which are suitable to your clothes.

They have everything for every women to be look something special and be comfortable. There's lots of accessories for like sunglasses, belts, hats and so much. You just come and look and you become fan of that.

They provide sale which you can never imagine. Just you want and loved to buy everything they have bcoz they provide wide variety with reasonable price. Just gone through it guys, and you will never disappointed. Have fun with your shop.

This is the one stop for all you want shop!

I'm very unhappy with the service of this online store. At first I thought this store was just incredible cause of the prices but then I placed my order and I realize they're just horrible unorganized people. I placed my order of two items (both in stock) on 11/30 still haven't received anything I recently checked again the tracking number and it says it still in in transit supposedly to arrive 01/02 I was expecting this for xmas then it passed so I was hoping to have my stuff to wear on New Years and nope that can't be. Also when I looked at the order it says that only one of the items has been shipped and i was definitely not expecting this it only said out of stock something that didn't say when I placed the order. I'm just really frustrated I try to contact them and their customer service is mainly online and it's just BS! I still don't know when the hell in going to get my second item.

Ordered from it twice; the first time, I bought a top (lace boatneck top) and a pair of red pants, and they was lovely. Decided to order several other things, awful quality! Cheap, but unfortunately bad quality...