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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.
This company responds to reviews on average within 10 days
I just bought a home for myself February 28,2023 as a new home owner y'all know money can get tight with unexpected repairs and expenses. I placed a 75 dollar order with this company for cleaning supplies buckets sponges kitchen towels. They never shipped my items yet took my payment. I disputed payment come May no shipment, June no shipment July no shipment now it's August and they are saying unless I take the dispute off they won't refund me! They know I didn't get the items but still won't refund me that's straight up STEALING!
Tip for consumers:
If anyone knows something else I can do to get my money please tell me!
Products used:
I never received anything they took my money I’ve been asking for refund for four months!
Date of experience: August 9, 2023
Orders 5 pieces they say shipped, than apparently to wrong address with no answer, not true, than that gave 2 warehouse numbers in Ontario to call to pickup in Montreal. One number no good the other a bs number. No C's, nobody to talk too, Bure bs
Date of experience: August 31, 2021
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I sent in my return on 6-26-20. The website doesn't mention my return at all. Almost a month later and I can't get anyone to respond to my emails. It really sucks because I bought 10 items and ended up not liking 3 items. DO NOT BUY!
Date of experience: July 17, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I placed an order on 04/19 and my order is still processing! They say it takes 7 days to process but it has been way more than 7 days! The customer service replied to me once saying that one of the dresses I ordered was in high demand (? I have nothing to do with that, they should not take orders if they can`t compromise delivering it) but that they had the rest of the stuff ready to ship and that they would ship separately. I said OK, what can I do? I ordered one of the dresses to wear on my graduation day on 05/10 and I did way in advance, so I wanted it as quick as possible. Since then my order STILL have not shipped, I have not received any e-mail, but of course my credit card was charged next day I placed the order. I tried to contact the customer service about 3 or 4 times again and they just decided not to answer me anymore. SO FRUSTRATED!
Date of experience: May 3, 2015
Dear customer,
Nice day.
Sorry for the waiting time and and all inconvenience we have brought to you.
We sincerely apologize for the delay. Hope you can understand us.
As you mentioned before, one of your items sells well, so we need more time to stock it. And because of three-day holiday and time difference before, it takes longer than usual to arrange the shipment for you. Actually we want to send you in one package before, but later in order to save your time, we have sent your package in two parts. Hope you can understand us.
We used your order number that you gave us via email before to check for you, and found your first package has been shipped on May 7, and 61299992140420066049 is your tracking number. The second package has been shipped on May 8, and the tracking number of this package is 61299992140420082735. Both logistics information shows that your package are in transit, you can also search them on http://www.fedex.com/us/. Hope you can kindly trust us. We promise that we will do better in the future. Please forgive us and give us one more chance again.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.
I live in a city where there are only few malls and shops to choose from so I rely on online shopping for great and chic finds. I couldn't be more happy to have known SheInside.COM... They practically sell chic and trendy pieces that are so affordable. Apart from that they always conduct SALEs to even give you the chance to shop at low low prices!
Date of experience: February 2, 2016
All in all my experience with SheIn has been fruitful. They offer a wide variety of exquisite clothes at a feasible rates that are undeniably attractive. Their clothes are good in quality and super cute!
Date of experience: May 3, 2016
Am I the only one that didn't have a bad experience with shein? Lol I never heard of shein before but my friend refer me to this site when she brought a skirt from them. I ordered multiple items on 2 separate occasions. I was hesitant at first because after I ordered, I found this site and has so many bad reviews but I was shock that all my clothes came perfect and good material for such an affordable price (t-shirts, pants, skirt and cardigan) My last order I just place was on Friday May 13, they shipped it out on Saturday May 14 and I recieve d it today May 20. When buying from them, u have to rely on the buyer's reviews on their website so you know what's a hit or miss. So far I had a great experience with shein and most definitely will be buying more things.
Date of experience: May 20, 2016
I haven't got my order. I waited for more than 20 days. Now, these guys are not giving my refund saying that they will give only after the order reaches there warehouse. I don't know how long they will take. As the order status isn't updated by their courier partner since 15th June. Still, they are not giving me my money and asking me to wait.
Date of experience: July 5, 2019
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I bought a bunch of tee shirts ( after losing clothes in a move) and I would try on one or two and ok one would fit the other fit differently BUT today I decided to try them all on and I am out a lot of money. Great prices but try on each one. And return immediately. I spent over 250$ and can wear about 10 shirts.
I have many orders this was my first order..
Date of experience: July 5, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://us.shein.com/robot?page=navigationBar. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️Please enter 【Contact Agent】and submit a ticket to us.
Shein sells us dreams. Shein used Baffalo couriers to me and other people they use Aramex, I'm very much disappointed. I trusted this store and even recommend it. I needy refund so that I'll continue with Zaful. This app is a scam, TRUST ME. And I'll take this to social media. Urll should contact the Baffalo couriers since they don't respond to my emails
Thank you
Date of experience: March 14, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I have yet to receive my confirmation email over my purchase of three items on July 30th! I clicked the tracking button and the dates don't even correspond to my purchasing date or to real time! Extremely disappointing, I wish I could cancel my order entirely! What is the purpose of paying extra for the shipping if it never comes in!
Date of experience: August 6, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
The delivery time differs from country to country. And it can also be affected by shipping mode, customs inspection, public holiday and so on. Hope you can kindly understand.
We check that you placed the order on 30 July and it was shipped out on 2 August. The tracking number is 3********6 (we have sent it to your email box). You can get logistic information through this linking: http://www.cn.dhl.com/en.html. The estimated delivery is on 8 August. You will receive your order soon.
Apologies again for all the trouble. You can contact us if any problem.
I used this site to purchase over 400 dollars worth of merchandise for my daughter who had a coupon for 30% off and and they won't honor the coupon because she put in the order an hour early for the coupon they sent her and now they want her to receive the clothing and items purchased then send them back and return them in order to get our money back ridiculous I will tell everyone that I know that this site is a scam and that they are just sending you coupons and not honoring them
Tip for consumers:
Be careful to make sure that your coupon goes through before you enter final page because it takes your money and doesn't and doesn't take off for coupon
Date of experience: December 5, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g.
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I placed 2 orders for Christmas. I wanted to pay for express shipping for both. One let me pay and it got here through FedEx quickly. The other only let me "free" expedited shipping which is a lie. So now Christmas is tomorrow and no package. Good bye SHEIN
Date of experience: December 24, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered 5 tops, 2 were to be cotton, one was. 2 were to have embroidery, one was the other was printed on and nylon material. The others were okay, but not great polyester. I ordered an extra size up, glad I did otherwise not all would have fit. All were loose styles.
Products used:
All but one top
Date of experience: June 11, 2023
Hi! Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.you can view the size and measurement method of each product on the product detail page. It is recommended that you refer to the reviews of other customers when ordering！Hope it helps！
I love buying clothes from shein. They have the trendiest collection at affordable prices. They have the size info below every product so I never have any confusion regarding size. The quality is amazing and true to size. Love shein.
Date of experience: March 23, 2020
I received the wrong item for this green dress. I need to return it for the correct one, but guess what? I am unable to select the green dress for return because it is marked as "non refundable". I get it, but It's the wrong item. Now trying to find a phone number to call customer service was awful. They don't offer one. Plus, the customer service chat is all automatic responses. It is my first and will be my last ordering from SHEIN!
Date of experience: August 2, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
This place is terrible. I ordered 114$ worth of clothing 15 days ago and I've been emailing them and using the "live" chat (You basically just write down your email and your message and they "get back to you" - still haven't heard from them after a week, great live chat!) but I still haven't heard anything back. I'm not even sure if the merchandise they show online actually exist. DO NOT SHOP FROM HERE! They will drive you insane. I will try to get my money back from PayPal.
Tip for consumers:
Don't.
Date of experience: October 3, 2014
Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Because the reason of time difference, customer service can't reply you at once. Hope you can kindly understand this.
Your items really have been shipped. The tracking number is 1139059670. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=1139059670&brand=DHL
The tracking history shows that your items has been arrived at HONG KONG - HONG KONG on Saturday, October 11,2014.
If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com
Have a great day
I placed an order over $150 and it was supposed to be free shipping according to the app, it comes to my door and they are telling me to pay $35 extra for shipping! If you say it's going to be free shipping, stick to your word! Will not be ordering from them again!
Date of experience: July 30, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered two summer dresses from sheinside.com and I love them. They fit me perfectly. The sizing is about the same as most other stores so it made it easy to order online and know it would fit properly. The dresses are both great quality and look like high quality boutique items. You would never know I paid so little for them. Both dresses are made from soft materials that feel good on my skin and flow well. The shipping was fast and I was able to track it. I plan to order again from sheinside.com
Date of experience: August 22, 2014
I've been ordering clothes from SheIn for a long time and I only had the best experience so far. Their clothes always fit well, the material is good quality and it is very chic and trendy. Everyone asks me, where I shop my outfits. SheIn is my first choice when I want shopping. The customer service and delivery is fantastic too! I highly recommend this online shop.
Daniela
Date of experience: September 28, 2017
I always love the items sold at Shein, while the quality is not always 100% good, I cannot complain considering the low price. I am talking about the items that I have purchases in the past. I like them all... I love how easy the checkout process is however, they always failed to meet their promised delivery times. If you need an item urgently, you cannot rely on SheIn even if you pay for their fastest shipping. Trust me. BUT if you are okay with waiting, considering the quality of their items and the low price, SheIn is one of them good options to buy clothes from.
Date of experience: May 14, 2017
I ordered some boots they were way too big! After trying and trying to teach you guys via email (only contact info they provide) and getting NO reply I decided to just ship back using the address that was on the bag that the shoes were shipped in, i put a letter on the inside with order id & reason for return, I just asked for a smaller size listed size I needed and everything! It's been a month & no refund or shoes! They weren't cheap either 40 $#*!ing bucks to waste! Not to mention the 17 dollars I was charged to ship back! Unless I receive my damn shoe exchange or money back I will never purchase from you guys again.
Date of experience: April 8, 2016
Hi Jackie,
We’re truly sorry for what happened with your order.
I have checked with our customer service team, they already issued the refund to your SheIn Wallet on Mar 31st, please log in to check that. The funds could either be applied in your next order or withdrawn to your credit card.
Sometimes our customers email may end up in our spam, or the other way round, that might be one reason why you failed to get in touch with us, and we apologize for the inconvenience.
We’re always happy to help our customers with their return, whether refund or exchange, and we’re doing everything we can to make it easier (building local warehouses, offering return labels) in the future, and we hope you would enjoy your next purchase on our site.
I buy and make mistake. I not wanna cancelled cause lot time get refund. I talk them to change it.
And they say they already shipped it. I was not be able to cancel it. Cause is lot time to wait for refund. And they gave options ti change order if u just buy it. So I did it. And they not read it. They shipped the package first and bad woman I. Support not care. She just say this shipping already why is get shipped before u get my update. I updated it 1 min after
I not recommend. I buy and get what I not want. They not want refund or send new or say sorry. They want me return it after it will come when. I buy it as gift. So bad service not happ
Date of experience: November 7, 2022
Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I do not normally write reviews, but I would just like to point out that I was very pleased with the entire interaction with www.sheinside.com. The collections were precisely portrayed, ordering/shipping was a breeze, and staff is friendly. Not only that, but the quality of the dresses were outstanding! I will definitely order again!
Date of experience: October 8, 2015
The site selection is modern and very cute. I have ordered a few items ranging from a top, a dress, and a bag. Shipping is not terribly bad, though it can take a little while. If you have questions the customer service representatives are friendly and willing to take the time to answer everything.
Date of experience: April 19, 2015
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.