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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.
This company responds to reviews on average within 10 days
I was impressed to see the collection of dresses at SheInside. I was confused about their service. After ordering within few moments I received a response. Their shipping facilities is awesome. They shipped the product carefully. And receiving process is very easy. I received the product without any problem.
Date of experience: October 29, 2015
This is the first and last time I buy from this site. You don't provide tracking numbers and the customer service is lousy. I purchased my items Order #AYK3650 on 5/4/15 it's now 5/11/2015 & my order is still "processing". Give me a break, I went through the process of submitting a ticket & haven't heard anything since. Good thing I purchased through PayPal, be prepared for me to cancel my order. This site isn't worth it, guys.
Tip for consumers:
DONT USE THIS SITE. THE GOOD REVIEWS ARE FAKE. SHEINSIDE CONTACTED ME SAYING MY ORDER WAS SHIPPING AFTER I WROTE THIS REVIEW AND IT NEVER SHIPPED.
THEY WILL STEAL YOUR MONEY. DONT ORDER FROM THEM.
Date of experience: May 11, 2015
My order has been processing since May 6th and I still have no received shipping information. It does not allow my to log in with my email for some reason so i have no clue where my orders are. So sketchy!
Date of experience: May 18, 2015
Dear customer,
Nice day.
Sorry for the late reply and the waiting time.
We have checked for you, and found that your package has been shipped on May 13.
Your tracking number is 61299992140420243143, and the logistics information shows that your package is in transit. Because the tracking company needs time to update the information, you can track it after several working days via http://www.17track.net/en/result/express-details-100003.shtml?nums=61299992140420243143.
With regard to log in with your email, actually you can send us the screenshot of this condition so that we can check for you. You are our valuable customer, it is not only our responsibility but also our honor to help you solve your problems. Hope you can trust us.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.
I'm highly recommended it's awesome site, Because my wife ordered 2 items and they all look really so much nice, the fabric and style was as expected, the shipping was really extra fast and my wife was satisfied with the products. My wife choose the sizes right for here, and she was happy so i also happy. I'm again tell you everybody it's awesome site. If you don't trust me so please you will visit this site and purchase anything.
Date of experience: December 10, 2014
I recently placed two orders with SheIn and am far from satisfied. I purchased 14 items in total and only TWO are worth keeping. Two came with a strong chemical smell, I didn't even try them on and five were not sized according to the size chart in one way or another. One shirt was a crop top even though it wasn't listed as a crop top, one looked sloppy and not like the picture, and a sweater I bought was extremely itchy and gave me a rash when I tried it on. On top of it, I used the App which is apparently International only so I didn't have the option to purchase free return shipping. It better not cost a lot to return. At this point I don't want to order from here ever again.
Date of experience: August 17, 2017
Hi Carolyn,
Thank you for ordering from our website, we are so sorry for letting you down.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, after we confirmed, we will provide you free return.
Waiting for your reply!
SHEIN Customer Service
I ordered two t-shirts in L size. Both were smaller than L should be (I am a size 10). "Return" required my account number, which I did not have. I asked "chat" to supply number, and I never received an answer. I gave up and gave the shirts to a size 6 friend. I will not buy from Shein again.
Date of experience: January 17, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Okay so I ordered three items from Shein and I still haven't received them yet. They said that the latest it'll arrive is 8 days and it's past 8 days. I'm so disappointed about the service and to me it seems like a scam. If I don't get my items, I would like to get my money back.
Date of experience: April 18, 2017
Dear Kristine,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, the package has been shipped out on April 14,2017.
The tracking number is 927489098053660042XXXX, you could check through the link http://zpd.360zebra.com/track/parcelview#/.For more details, please check your account.
The package is in transit, please kindly wait a few days, after the package arrives at the Fedex US center, the shipping company will provide the scheduled delivery date.
Please kindly wait a few more days.
If you have any other concern, do not hesitate to contact us.
The worst customer service ever made me waiting 30 min on the chat after they replied. My order hasn't arrived since May when I placed it until now (July). The chat agent told me they don't believe me I didn't receive the order and when I sent a screenshot of the post office information saying I haven't received they closed my chat.
Date of experience: July 16, 2021
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered 5-8 day shipping and that was a long time ago. I was told I was going to receive an email confirming the items had shipped but still haven't gotten one. It says it is still processing. I sent the company an email and they still haven't replied back. I am very disappointed and need my clothes by a specific deadline!
Date of experience: June 5, 2017
Hi Jazmine,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, except the item (swimwear170503307), other items are ready for shipment.
How about we ship the ready items to you first?
If you are not willing to wait, we could also cancel the item (swimwear170503307) for you.
And please confirm with us when is the deadline, we want to make sure you will receive it in time.
Waiting for your reply!
I ordered my first order a month ago from sheinside and I love them. I had ordered this black jacket which I adore. It looks super trendy. Shipping was fast and free. II will definitely be ordering from them again soon
Date of experience: November 26, 2013
I ordered some fashionable dresses for my daughter.The dresses reached me very soon. My daughter became very elated at the very first sight of them. They were so nice in design and stylish. The dresses were just like my order.
The staff there are very friendly and responsive. Thanks to them for their quick delivery and best service.
Date of experience: March 22, 2016
I ordered a lot of stuff from there, yet they sent out only 2 things from my whole order. And they separated the packages and now I can't get hold with any of the customer services. Honestly, it's really a scam!
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 3, 2017
Dear Anna,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, our customer service has answered your ticket, please log in your account on our website, and check your ticket.
And the rest of items will be in one package, the package is ready for shipping, and we have marked your package as priority dispatch.
After we shipped out your package, we will send your an email for confirmation.
If you have any other concern, do not hesitate to contact us.
I have received an email - in very poor english - from shein asking for very sensitive info (credit card number and id copy) from the customer service. Hope this is a joke and that my order will be delivered without any problem. Asking for that info is illegal in the uk. This is very scary. Shall i go to the police?
Date of experience: November 25, 2017
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I spent 261 dollars, never got a confirmation email, never got any email about shipping or order details, had a damaged item, and others didn't fit, and now they have no way to talk to a real person or any contact information so I can't make a return, and under my account my order will not even show up, so frustrating, this is not a professional company that cares about it's paying customers, what a ripoff!
Tip for consumers:
They do not have a customer service phone number
Date of experience: November 2, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
My mum and I love this site, we always have the idea to end up receiving the wrong item, for it to be lost somewhere or just be the wrong size and hey! All of the items we have ordered in the last years were just perfect, the quality is really okay, we are happy with what we get sent to. The shipping varies obviously but it will always end up in your mail box sooner or later, SheIn is pretty great, I always go and peak everyday in what's new hehe!
Date of experience: May 3, 2016
Ordered almost $200 worth of clothes. When they arrived most were 2 sizes smaller than what I ordered. Also the quality was not like the pictures of the items on their website. Only one item I liked. Then when I wanted to return they said not only will I have to pay and be out of pocket for the return of the items that they will only refund me into the Shein wallet! Which is for all intense and purposes a store credit. I am not spending money to return the items to China only to get a store credit which I will never use. Do not order from this site. It is just money down the drain. Rather then return the items I will keep most aside for my 9 year old daughter who will fit into them in a couple of years. The rest can go to the charity bin.
Date of experience: May 3, 2016
Hi Anneliese,
Thank you for ordering, we are sorry for all the hassle you’ve been through.
And we apologize if our customer service team did not perform as you expected.
Each product on our site will go through strict quality assurance before they’re packed and shipped. If the items you received as not as advertised on our site, we will surely provide you with the return label or refund you the returning shipping fee.
If you still have the items, please send them to the return address our customer service representative provided and then send us the receipt, we will surely compensate you the returning shipping fee.
Also, as compensation, we would like to generate a $5 off coupon for your next purchase, the coupon requires no minimum purchase, we will send the code to you later.
And we appreciate it if you consider editing the review after we make everything right.
My tracking number doesn't work. It told me it was in canada almost two weeks ago and the tracking number i was given doesn't even work. I've tried with customer service but it's all automated so it won't answer any of my questions. I want to track my package.
Date of experience: May 10, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I recently placed an order with this company, I was dissatisfied with the returns dept and was less than complementary on this site. HOWEVER they contacted me and refunded me fully plus let me keep the clothes. Thats an amazing response and I am more than happy with it but its unfortunate that I had to write it in the first place. They have promised that the customer services will be improved.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 7, 2018
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
What a great source of fashion and accessories at A GREAT PRICE. I can seriously get at least 20 outfits for under $100 on here, it is AMAZING. I ordered and I ended up getting free shipping. The clothing and items arrived in excellent condition and they look just like they did on the website. You should definitely check out this website, they offer great deals and you are in for luck when you end up with a whole new wardrobe for the cost of one outfit in the mall! Now that winter is around the corner, I can't wait to wear my new winter jacket from them. Thanks again!
Tip for consumers:
Be sure to check all the tabs for everything that you can possibly ask for!
Date of experience: November 3, 2014
I purchased over $250 worth of clothes and shoes. I tried for over 5 hours trying to contact them and return most of the items that were just off. No way to return anything. No Phone number, no customer service, and no way to contact them. Never again
Tip for consumers:
Too bad this turned out this way. I really liked this company
Products used:
few of the dresses
Date of experience: October 30, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
So I ordered a dress and a t-shirt from Shein. I needed them fast, and wanted to make sure i'd get them in time before I'd spend 13 euros for express delivery, so I decided to make use of the online help they offer, but it's awful, this person totally didn't respond to my questions and began to send me a load of text I didn't even ask for, and asked me to give him/her five stars after the conversation. I was really not happy about that, the only reason I still ordered the dress is because I loved it, but online help never again. The delivery cost a week and I'm happy about the items, the quality is better than I expected!
Date of experience: May 18, 2016
Hi dear,
Thank you for ordering from our website. We apologize if our customer service let you down.
We will improve the quality of our customer service and keep this from happening to other customers.
We truly appreciate you for your valuable advice. It is helpful for us.
Apologies again for all the trouble.We never want to lose you friendly relationship with us. We will give a $5 off coupon for your next purchase, the coupon requires no minimum purchase. We have sent the code to your e-mail address and you can check it later. And hope you will enjoy your following shopping with us.
How a company sent to you an dress used and with a lot of dog hair? What kind or company is this one? I ordered like 12 pieces but only 1 (used dress) sent first and in a different package, and this is coming from CA and the other things is comming and another package is so weird, and the shein bag was full of hair dog too, this company don"t care about his customers, they only want to sell. I rate 0 starts ovbiously
Date of experience: July 12, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. Please enter 【Contact Agent】and submit a ticket to us. We'd be happy to assist you! Thank you and have a nice day!
I recently ordered a dress off of sheinside, and I am in love with it. The quality is great and the color I got it in matched the picture from the website. The shipping didn't take too long and the customer service answered all my questions promptly. The site has a lot of great deals on clothing and I can't wait to order again from them.
Date of experience: November 17, 2015
This is absolutely the worst customer service I have ever received. They falsely advertised that my purchase would ship in 24 hours, and then after I ordered, it took TWO WEEKS for them to say it shipped. In that time I sent several tickets asking for someone to actually talk to me and explain what was going on, I just got form-letter type responses that didn't answer even one concern.
When I finally did get a tracking number, it didn't work. I have now asked four time to have a phone call from them to resolve this issue, and I have been ignored every time. This is the absolute worst costumer service I've ever even heard of. And it has now been 15 days since I placed my order and its not even available to track, when originally they advertised that it would ship in 24 hours, and I paid for 6-8 day shipping.
Tip for consumers:
Make sure you have a month to wait before any event you wanted to wear their products to.
Date of experience: May 12, 2015
Dear customer,
Nice day.
Sorry for the waiting time and all inconvenience we have brought to you. We are really sorry for that.
Because of three-day holiday before, we could not arrange the shipment for you in time. After that time your item was stocked well and we were originally ready to ship your item on May 3. Before we sent your parcel, we found your address that you gave us may had some problems. In order to guarantee that you can receive your package safely, our customer service contacted you later and confirmed address with you again. So it caused the delay of your shipment. Hope you can kindly understand us.
Sorry to hear that you are not satisfied with our customer service and their responses. Due to time difference, our customer service could not reply to you in time. We apologize for that and promise that we will do better in the future. We are the online shopping company, if you meet any problems, you can set up a ticket and contact our online customer service. Once they see your ticket, they will reply to you very soon.
And we have checked for you, and found your package was shipped on May 11. Your tracking number is LN914365703CN, because the tracking company needs time to update the information, you can search it after several working days on http://www.ems.com.cn/english.html. Hope you can kindly understand and trust us.
If there is any problem, please feel free to contact us.
Thank you for your support.
Best regards.
Let me start by saying this company is a let down and a scam I will not recommend them. I am an online shopper but has never disappointed In such a service before. I have paced my order on the 12/09/14, the money has been taken from my account 6weeks later I am still waiting for the order. A week ago I have emailed their customer service team they were unable to tell me when is my items. I have requested for a full refund as I no long need the items they refused too stating your items has already been shipped. But where is it fools? Just give me my money I do not need your items anymore! This is a scam good value for money to attract people and steal their money. Not recommended
Tip for consumers:
Scam do not shop on this website
Date of experience: October 15, 2014
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Dear customer,
Nice day.
Sorry for late reply and we are so sorry for the waiting time.
Generally we need 5-7 business days for processing. It was little delayed because of our three-day holiday before. We have checked for you and found that the shipping way you chose is expedited shipment which will take 6-8 business days to the US while the processing time is not included.
Hope you can understand and trust us.
We have checked for you and found that your order has been canceled already. Your refund is under processing now. The refund will be back to your account within 3-5 business days when it is done.
We are so sorry for leaving you with such a negative impression. Please accept our sincere and unreserved apology. Providing our customers with more considerate and better shopping experience is our fullest intention. We have read through your comment and all these problems you mentioned have been noted down. We will keep making constant improvements in future.
Hope you can kindly accept our apology and forgive us.
If you need further assistance, please contact us via dispute@sheinside.com without hesitation.
Thank you.
Yours sincerely.