SHEIN

Money taken, no merchandise! Someone really needs to respond and give a status of the items that were ordered! This is not the way to do business! I paid for express shipping and have not received anything since I placed the order on 09-27-2017. Please advise the status of the order!

On 08/05/15, I purchased a purple dress and returned it because I did not fit in it. I paid for the item to be return. I got status they received the item. As of 08/29/15 I have not received any refund credit whatsoever. I check daily. Then I received a "CLOSED" status on my return account. I am out of $27.44 plus shipping $15.00. I will not purchase any more from SheInside.com

I ordered 2 sets of pens and instead of delivering them they claim to have refunded my money. So I ordered 2 more sets of pens eventhough they are charging me more. I found out they are only sending me 1 set of pens. So I tried to contact their customer service and file a ticket. I got stuck in their automated messaging system for at least 30 minutes. I don't think they ever received my correspondence. While filing the ticket I was asked for an i.d number and it would not let me enter anything. So frustrated with their customer service but love the merchandise and prices.

I was turned onto sheinside by a classmate of mine after admiring her jacket. I had never heard of it before and was leery that I would end up with cheaply made imported clothes given how inexpensive they were. Boy was I wrong! I ordered the pink ombré bandage dress for my sisters baby shows and OH MY GOD. I got 20% off for it being my first order and it was in my hands in a week. The dress was well made and beautiful! I've since placed a larger order and am slowly redoing my wardrobe. The prices are so good! I will definitely be a lifetime customer!

Ordered 11 days ago. Their process time takes 3-7 business days and is NOT included in the "delivery time", Dress still not here and cannot track it.
PLEASE buyers beware items are not shipped FREE they charged me 1.90 to ship on site could not click out of it. Free ship is a SCAM just beware. Asked they remove, no response
Do not trust this site.

Order 4 items and never received them. They use SpeedX for their delivery service and they sucks. They take pics of the package being delivered as proof and they had delivered it to the wrong place. There's no one to talk to at Shein or the delivery company, both of these companies suck. I won't ever order anything from this site again and SpeedX should close down

Shein is the only online store that I trust when it comes to international shipping. The materials of the clothes are great and shipping is fast than I expected. They also have all sort of latest trends to die for! You Go Shein! Love you <3

I Ordered $142.00 worth of merchandise in July 1,2020 and it's now 8/23/2020 and my order status still says in transient. I filed a complaint with the BBB and they are trying to get this resolved. I would never recommend or order from SHEIN again.

I ordered a dress and a shirt. They didn't fit so I made an attempt to return them but instructions to their return policy takes you in circles. They make it impossible to return the items. They are shipped from overseas that is linked from California.

At the time of my brother's birthday is getting closer I was confused by the appearance of my clothes, and I started browsing the internet, and I was confused because a great many good choices and very beautiful over there...
And not much thought anyway, I immediately bought Green Round Neck Sheer Lace Dress flouncing as it looks so beautiful.
My order came on the same day and the delivery was made in a very reasonable time...
Finally, I was very happy because it's really easy to communicate with the seller, and also in accordance with the goods to be promoted at an affordable price.
I was really surprised with the service, price, and beautiful things, Buying goods here is very satisfying, so I really would buy again..

If I could give a negative stars, I would. Don't order from this company. The clock for returns start on the day you order your product, not when it is shipped or received. They took ten days to process my order, and another 10 days to deliver it to me then refused my return because I was 4 days over their time limit. I have 9 items that I wanted to return, reached out to SHEIN via customer service email several times and never heard a word back. I will donate the items to charity and NEVER EVER buy another thing from this company.

One of our purchase deal was cancelled and the Refund amount of USD -714 (Indian Rupees - 49,613 Rs) - is not yet received in my bank account. Past 02 years we are chasing with the bank and also with Shein - but nothing worked. The reference no. Given by the Shein for refund is not traceable by the bank and they ask us to get the full refund details from Shein - which Shien is not providing so for. - Mani- salem, India

Most of the clothes are made from the toxic polyester material...
Literally didn't even try most of them on because polyester expels a toxic chemical in hot weather.
Returned all the items in PERFECT condition and they did not refund 90% of what I returned.

I returned most everything I purchased and they stole a MASSIVE amount of money from me.
I purchased $400.00 worth of clothing and sent it all back... they refunded 36.00 of it.
There is NO phone number to call them...
They literally just stole what I consider to be a massive amount of money from me.
I will NEVER purchase from these thieves EVER again in my life.

Stay away from them... if you return items... they might steal all of your money and keep the returned items... and there is NO WAY to get in touch with them.

No wonder you did not mention the Material of clothes. It is polyester. I thought was cotton. I just can't take the polyester. Even Walmart T shirts are cottons. I won't recommend to anyone. We don't wear polyester unless you are poor. You are underestimate American.

I am literally in love with this site. Clothes have always been my weakness and this amazing website has a wide variety of them. I have shopped from this site numerous
Times. Whenever I open this site I end up shopping something. I have told my cousin about this site and she also can't resist shopping. The prices are also very reasonable. What I also like about them is they often has this amazing sale which makes the stuff very cheap to buy. The build quality of clothes is superb. They also have great service and customer support. My entire experience with Sheinside has been awesome and I will surely recommend this site to my friends.

I weighed the negative online reviews and decided to take a chance and place an order. I researched the measurements and reviews of each item I ordered. Only one item was returnable. One item was full of holes and ripped seams - didn't bother trying on. Another one was such poor quality I'd be embarrassed to wear it. The returnable one I will wear. It was a shirt different than what was pictured, poor quality, the mint green was a fern green. The list goes on lol.

Primark/Forever 21 quality is much better than Shein. I could have spent the same amount of money at Walmart and received 100x better products. I'm sad I wasted money on this. I'm glad I had a decent coupon code. Learn from my mistakes and do NOT order from them.

I bought a dress from Shein thinking it would be nice for my holiday. It was far too big and shoddy material. I returned it the following day and have proof of my return. I also have tracking proof of it being returned. This is a month ago and I have not received a refund. Even though I have escalated it through PayPal they still say they have not received it, therefore no refund.

SheInside is a great company to deal with! When I ordered my long sleeve high low dress I had a few questions, so I contacted them and they were more than happy to help me out, after they answered all my questions, I order my dress, paid and received my order with no problems at all. Thank you so much SheInside, your customer service was great, paying was easy, and the shipping went smoothly with no surprises! I love my dress and will shop with you again.!

It's been over 2 months since I still haven't received the refund inspite of constant following up with the company. The customer care is so inefficient and unethical. Not only did they blacklist my account but also kept me hanging for the refund. They kept saying next week it will be done but it's been over 2 months now and still not received the refund.

Beware before you buy!
I've poured thousands into Shein, only to be met with endless refund hassles. They often ONLY RETURN PART of your money for returns, making you jump through hoops to contact customer service for the full amount—a task that's nearly impossible.
And after weeks of waiting and sending 5 to 8 emails, they sometimes claim they never received the returns!
It's a frustrating cycle of DECEIT. As someone of Chinese heritage, it pains me to see such practices, seemingly reflective of a "Chinese way of doing business". Truly, the worst shopping experience ever.

I ordered the Grey long sleeve single button loose coat. I found it to be very stylish. The ordering process was easy and it shipped VERY fast. It fit like a glove! Very high quality material for the price and the color was accurate to the description. Would absolutely shop from Sheinside again!

I ordered three items and two of the three items are good and I am keeping them. The quality is not amazing, but for what I paid I am happy.
However, the third (and most expensive-$55) item does not fit and it took several weeks of emails and a bad review to get a refund. It is clear that SheInside can deliver good (enough) items for what customers are paying but management needs to work on training the customer service staff in how to handle complaints.
Although I was frustrated and the customer service reps attempted to help, there was clearly a disconnect; their replies did not address my concerns. I hope that management will look into this (and other similar complaints) to make their service more customer focused.

I was very upset about the t-shirts not being cotton but within an hour of writing the review service representative and emailed me and within a week I had a refund. I don't know but a may try to order from them again just will make sure what I order is made here in the USA.