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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.
This company responds to reviews on average within 10 days
I ordered a long vest looked great in the pic finally received it 3 weeks later and it's awful! Looks like a vest made of felt I could've went to a craft store, bought felt and made this! The model in the pic had her hands in her pockets my pockets came sewn shut! I ordered a dress and two shirts also all were poor quality and nothing like the pics on the site. You live and you learn
Date of experience: December 21, 2015
The customer service is great. Last month my order didn't arrive (it got lost in the mail) and customer service sent my order again with expedite shipping for free. The clothes are great quality as well. I was not disappointed.
Date of experience: February 23, 2019
Hello Morgan, thank you for your review! SHEIN will keep make improvement with our products and service. Hope you enjoy the shopping :)
I ordered last month on the app. And my experience was Amazing. There's a lot of items to choose and they're all beautiful. The shipping was so fast less than 10 days i already receive my package. And the items that i ordered was all beautiful it looks exactly the same on tha photo. (not like other online store) i will surely shop again on SHEIN
Date of experience: November 29, 2019
I was expecting to have my order here before mother's day. I did the express shipping like I always do. Well my order was suppose to be here between may 6-9. Well come to find out my shipment is on hold for something totally different. Then I was told it would be here May 12 by end of day nothing. Then I get in contact with the shipping company and they say I wouldn't get for another 30 days if I get it at all. I won't be shopping with them after I get this package it's a waste of time.
Date of experience: May 13, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
TERRIBLE CUSTOMER SERVICE. I ordered my items back in September and they have yet to be shipped from China, even though it was promised the items would ship out within 24 hours. Most of the reviews that are high stars are more than likely rated by the team itself. It took a week to hear back from someone who said that they just came back from the holidays. First off, if you're going to be on holidays, why advertise 24 hour shipping guaranteed? I don't know if I will ever receive my items and am a single mother and first time shopper of this website. I would highly suggest not wasting your time or money in dealing with people who don't strive for excellent customer service and lie. I will never shop here again. So PLEASE do not shop here. Shop elsewhere.
Tip for consumers:
Do not be deceived by the cheap prices and order items. You will not get them.
Date of experience: October 12, 2014
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I placed an order on 24 November 2023, on 28 November 2023, i had to pay customs. Payment was made, on 5 December 2023, i had to send order confirmation, proof of payment, bank statement, on 6 December 2023, i had to all the above documents and my ID. Since then, i have no update, apparently still detained at OR customs. The tracking system has no further updates. Not sure what to do, who to call as i have paid lots of money for my items. Can someone please help.
Date of experience: December 14, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I have no problem with Shein and the items I brought it the carrier Ontrac that they use for Las Vegas, Nv I will not order anything else as long as they use Ontrac as their carrier. Packages are still missing as of today 8/24/2021 in their possession. Went to the warehouse and packages were on the bare floor all over the place. Said they delivered my package lied and then delivered it 5 days later... The worst I gave 2 because Shein should have looked into the matter as I am seeing this has been happening since June of 2021 to other customers with Ontrac orders from Shein here in Las Vegas, NV
Date of experience: August 24, 2021
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Shein, I would like you to focus more on your wedding and bridesmaid department because they are trash. You need to step up your game and make good dresses. If I was a bride and I was looking for a dress I would definitely not go to Shein for one, and if you are going to make dresses then classify them in the right category. Good job trying though. Love your other products. A for effort I guess. Please give me a discount! Love the discounts on everything!
Shein，我希望你更多地关注你的婚礼和伴娘部门，因为它们是垃圾。你需要加强你的游戏并制作漂亮的衣服。如果我是新娘并且正在寻找一件礼服，我绝对不会去 Shein 买一件，如果您要制作礼服，请将它们归类到正确的类别中。不过，干得好。喜欢你的其他产品。我猜是为了努力。请给我打折！！喜欢一切的折扣！
Tip for consumers:
IF YOU ARE GOING TO MAKE CLOTHES PUT THEM IN THE RIGHT CATEGORY !!!!
Date of experience: May 15, 2023
Hello, Thanks for your comment. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I ordered last Sept 3 and delivered last Sept 15 before my event. This is my first online shopping and I was scared after reading all the negative reviews in this site. I ordered 7 dresses and I loved it. Customer service were very helpful and professional. Thank you :)
Date of experience: September 17, 2016
Since its now getting to be Summer again soon I found myself looking for some Maxi dresses online. I stumbled across sheinside.com. And after a quick look on the site I found what I was looking for. The site has a very intuitive design and it makes shopping very easy and fast. I found a White Cross Back Striped Maxi Dress and instantly ordered it. The back of it is so beautiful and it looked like a dress that would flow around the body nicely. It has a very nice fit and is made out of a soft an flowing fabric which is perfect for the summer. I will wear this dress so much! The customer service is nice and very responsive! I would order again from them in a heartbeat!
Date of experience: April 17, 2015
I love the clothes, the are unique, comfortable and cheap. The look great and are true to size. Every piece I have order which is over 30 now I love. Pictures consist of entirely SHEIN clothing each outfit including pant, suit jacket and shirt all came to less than $50CND
Date of experience: April 26, 2020
After about a month of headache emailing Shein back and forth to agree on return shipping prices that they scammed me on, I finally sent back the items. It's been more than a month since they received my return packages and I still haven't gotten my refund. They told me it would take 10-20 business days for it to process. It's been 25 business days. This is so ridiculous. I just want my money back already.
Date of experience: August 4, 2017
I have to say, over just a little over the year, this company has drastically improved in every aspect. Over the summer, I decided to try ordering from here again and I can honestly say that I am impressed. The quality of their products have improved so much. They're basically exactly like something you would buy at Forever 21. My advice is read the reviews. If it's got a lot of good reviews, you're basically safe to order it. Their customer service has also been much more helpful and quick to respond. In one of my orders, I received a defective necklace and immediately they apologized and told me that they would send me a new one. Overall, I'm happy for all these improvements and see a bright future for them!
Date of experience: October 4, 2018
I would never ever shop at Shein. Yes, you'all be satisfied with about half the clothes you receive, but the other half is either terrible material or looks nothing like the online pictures. The return is then the biggest headache of your life. I received so many emails during memorial weekend with free shipping and return deals, which is why I proceeded to order twice over that weekend. However, when I wanted to return a couple items from both orders, their customer service rep, Camille, told me that I don't get free returns because I used the international site, instead of the U.S. site. I clicked into the website through my email... We then sent about 25 emails back and forth where she was rude, had terrible grammar, had terrible service and finally agreed to give me free returns on only ONE order. I don't understand how a company can advertise free returns and then blame the customer for using the "wrong" website LINKED to the email. When she finally gave me the shipping labels (one that I still have to pay for because at this point it was too much of a headache for me to argue anymore), the post office said she gave me first class shipping labels that only allow packages of 13 ounces, which is less than ONE pound. I emailed her telling her the situation and she responds that I only have five items and so the weight should be fine. And that if the USPS does not allow it, I would have to pay for the return fees through my own expenses. Excuse me. FIVE ITEMS for 13 OUNCES?! This company is actually ridiculous and tries in every little way to squeeze the extra dollars and pennies out of their customers. They do not at all care about their customer satisfaction. I will never shop here again.
Date of experience: June 21, 2017
I got a couple of cute necklaces and it was delivered and it looks nice! I waited a little while to receive them but I expected a longer wait time for delivery. I didn't pay extra for anything and I like the costume jewelry they have. My experience was good.
Date of experience: June 23, 2015
I ordered a few items last Monday and they still haven't shipped. My order code is XZX7161 I was hoping they would come in before I left this Saturday. Any idea when they will ship? I didn't think it would take this long to process.
Date of experience: June 21, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the “Rolled Sleeve Camouflage T-shirt” you ordered is in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. The other items have been prepared well. We would try our best to ship out your items as soon as possible. We will send the logistic information to you after we shipped out your items.
You can contact us if any problem.
Apologies again for the delay, hope you will receive the order soon!
My order came quickly but the quality is terrible and the sizes are all different for 3 items. The returns are very complicated. Will not use this company again. I should have read the reviews BEORE I ordered.!
Date of experience: October 16, 2017
Hi Catriona,
Thank you for ordering from our website. We apologize that you have had a dissatisfying experience with your order.
We would be happy to assist you in exchanging or returning any items that you feel are unfit. We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will review and confirm a free return for you so that you may receive a refund immediately.
Sincerely,
SHEIN Customer Service
Hello. I placed an order on 11/25 - it is now 12/4 and it says my order is still processing. Can anyone from the company help? I hope to have a better experience than some of these reviews suggest. My order number is LHY*******. Thank you.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 4, 2017
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
After ordering a blouse which was supposed going to take 5-7 day to processs; 10 days after it was still not shipped nor could any customer service rep give a definitive answer when. What a bunch of crooks!
Date of experience: May 13, 2016
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
It normally takes 3-7 business days for processing. But you do not provide a correct order number that we can not help you.
So, please send your correct order number to us (our e-mail address is dispute@shein.com) that we can solve the problem as soon as possible.
Really great website and very easy to access the site. There are no clear directions on their web-site on how to verify tracking. If you click on the TRACKING button you leads you to another blank page. Doesn't appear to be a terrible company. I think maybe revisiting their processes.
Date of experience: October 21, 2015
This website it utterly frustrating! I placed an order almost 2 1/2 weeks ago and the order is still not here Even though the shipping was "express" and said it would be here in 3-5 business days! Wtf!
Date of experience: May 22, 2016
HI dear,
To avoid unauthorized transactions and ensure the payment security. If you place a bulk order, we do need the photo of orderYAX6771 payment credit card(last four numbers and card holder’s name) and the photo of credit card holder’s personal ID or passport or drive license.(show us the name)
Just cover the personal photo and ID number if you do not want to show us as we just want to confirm the buyer’s name. I promise that we will not reveal your personal information to others.
Please send them to us as soon as possible.We will arrange delivery for you.
If we do not get the identifications within 7 days, we will remake preparations for your order from the day we get the identification.
Thanks a lot for your understanding and cooperation.
Looking forward to your reply.
I bought two dresses from this company. They did not fit right so I sent both back. I got an email stating they received my return and gave me a store credit. I called customer service and they refused to give me my money back instead of a credit. I got told "$#*! you" then when I asked to speak to a manger he told me "our manager is dead" I could hear all of them laughing in the background. I made five attempts to call them to get my money back. This company is full
Of $#*!.
Date of experience: June 27, 2019
The customer was contacted and the issue was fully resolved to the customers satisfaction. We have determined the phone number that was dialed was not associated with Shein as we do not have an inbound call service in the United States.
I love every single item on this site. Not only are they fashionable and very beautiful items, but the website is easy to navigate and user-friendly for even the worst computer users. I totally recommend this site! Items aren't cheap-looking despite the prices being kind to your wallet.
Date of experience: January 17, 2015
I placed my order in OCTOBER 2014. It is now January 2015 and I still have no idea where my package is. I talked to customer service 4 times. One of the operators called "Taylor" (Although I doubt that is their real name since the company originates from China) promised to reply to me in 2 days, but I never got a reply and had to contact customer service AGAIN. I asked for a refund but the customer service said they can only refund 80% of my order price, which was worth more than $100. So I have been waiting for 4 months now and I'm wondering if I'll ever get the clothes at all. Do not waste your time and money on this website!
Tip for consumers:
Just don't :|
Date of experience: January 14, 2015
Dear customer,
Sorry for the waiting time.
We have checked for you and found that your order was returned without any reason.
So sorry for that.
We are arranging the resend for you now. We will inform you of the tracking number once we got it from the shipping company.
And sorry that you are not very satisfied with our proposal to refund you 80% before. We did that because this incident was really out of our expectation, and we suffered a great loss too.
Hope you can understand.
We are sure that our customer service will try their best to give you a perfect solution.
If there is any other problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Have a nice day.
I ordered the mint sleeveless halter maxi dress for a wedding I'm attending. This was my first time shopping on this sheinside.com, the site was easy to navigate through and the ordering process was simple. My order shipped quickly and I was more than pleased with the quality of the dress when it arrived. The price was amazing for such a beautiful dress. I definitely will be doing more shopping off this site. Absolutely love this site!
Date of experience: January 22, 2015
I have placed an order on the 2nd of september - 24 hours to ship- express shipping and still i havent receive it. How long am i going to wait to receive my order? I need it quickly since im traveling this week. From the reviews that i just read now. Some of them says they dont receive their order and other wait for 3 weeks or more with 24 hours to ship. Pls explain
Date of experience: September 10, 2015
Dear customer,
Nice day.
Sorry for keeping you waiting and all the worries we have brought to you.
Generally we can ship these items marked with “ships within 24hrs” within 24hrs as we promised. We have checked for you and found that some items in your order are marked with “ships within 24hrs”, while some of them are not belong to. In order to bring you convenience, we decided to ship your order in one package. Hope you can kindly understand and forgive us. And the shipping way you chose is express shipping will take 10-20 business days for delivery. We have checked for you and found that we shipped your order on 7 Sep. Because the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. In order to protect your personal privacy, we will give you the detailed information of the package via email. Hope you can kindly understand and trust us.
SheIn is a fast –growing company. We treasure all of you, we will do as much as we can to meet your requirements and provide you with better and more considerate shopping experience than others. Please give us one more chance and we will do better in the future.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
The overall experience was good... According to me they are the best among online shopping sites... There are many benefits like on time delivery, Best quality of products and on that they are on discounted rates plus the most important things are the customer service is the best among all the sites... The people at the center are much humble and ready to give any answer of the query created by the customer. Hence i would like to recommended to all the online shoppers to shop from SheInside.com only. Save your money and get good quality of product...
Tip for consumers:
Highly Recommended !!
Date of experience: October 17, 2014
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Dear customer,
Nice day.
Really sorry to hear that you are unsatisfied with our items.
Due to light and pixel problems, the slight difference between the shown pictures and the real items can not be fully avoided. Hope you can understand. Generally we have taken every item to do the quality-test carefully, you can take photos of these items, and then send us some images which can show any clear difference so that we can confirm with our factory.
SheIn pays attention to the problems of our customers, we never neglect you and shirk our responsibility. We will be responsible for any quality problems caused by us after confirmation. Hope you can trust us.
Waiting for your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards