• Bookmark

    SHEIN

SHEIN

Write a Review

Overview

SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.

  • Service
    1599
  • Value
    1493
  • Shipping
    1584
  • Returns
    1185
  • Quality
    1419

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
120
View ratings trends
1015
See all photos
How would you rate SHEIN?

Reviews (4,910)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1305) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user chathurangas
Sri Lanka
1 review
0 helpful votes
  • Send Message
August 3rd, 2014

I bought a shoulder bag for my girl friend, Quality of the shoulder bag was of superb quality and of the right size- not too big and not too small. The weight of the SheInside contrast trims shoulder bag is very light which makes it ideal for carrying her stuff and is spacious, allowing to stuff her essentials in the bag spaciously which is a definite bonus. In addition, the color of the bag is very nice and exactly as described in the photograph. Overall, shoulder bag has indeed make carrying her belongings much easier whether it is for school or for outings. Delivery was within the 8 days period and was packaged very nicely and securely which is something I am pleased about. A definite thumbs up for this SheInside bags and I can't wait to make my next SheInside purchase. Will most definitely recommend it to my friends and family as well!

Date of experience: August 3, 2014

Thumbnail of user anniem40
Texas
1 review
2 helpful votes
  • Send Message
November 17th, 2014

I have purchased from this site twice and have never had any issues. The shipping is fast and arrives on the estimated arrival date. I love all the goodies I have ordered. I find the quality to be great and I love that they actually carry what's in style right now. The site is easy to shop on and loads for items to search through.

Service
Value
Shipping
Returns
Quality

Date of experience: November 14, 2014

Thumbnail of user yiencyw
New York
1 review
0 helpful votes
  • Send Message
December 25th, 2014

I recently ordered a Black V Neck dress and I love it! The price was affordable and I also love the buy one get one free option they provided. I would highly recommend the clothing on their site because it is stylish and just a great bargain I am completely satisfied!

Date of experience: December 22, 2014

Thumbnail of user megans45
Texas
1 review
0 helpful votes
  • Send Message
January 19th, 2016

They had a variety of women clothing and accessories to choose from. I decided to go with jewelry, since I have pretty good taste in that area. They had some really nice stuff and it was hard to choose from. Eventually I selected what I wanted and the price was affordable

Date of experience: January 16, 2016

Thumbnail of user imogenb3
Texas
1 review
0 helpful votes
  • Send Message
February 26th, 2016

I love the quality and fit of the shirts. I got a chiffon like blouse in pink and an olive t shirt! I really love them. The customer service was good as well and I received a reply asap. I don't know about the negative reviews but with the fast shipping items I have a good review.

Date of experience: February 23, 2016

Thumbnail of user prishag1
Germany
3 reviews
3 helpful votes
  • Send Message
February 15th, 2015

I bought a Black White Round Neck Striped Crop Sweater from this website.
In the beginning, I was a little worried as I was ordering first time from this website but it was really beyond my expectation. Their services and delivery is really smooth and fast.
Although their normal shipping time is 30 days but I did not had to wait too long. I am really satisfied with the simple ordering procedure, their quick shipping and with the product I have received. In short, I am fully satisfied with this whole website. I would also recommend others to use the same.

Value
Shipping
Quality

Date of experience: February 12, 2015

Thumbnail of user whitneyr76
Colorado
1 review
2 helpful votes
  • Send Message
November 21st, 2021

If I could give this company zero stars I would. My friend said that they really loved the store. I was very excited to give them a shot. Unfortunately the large order that I ordered was missing five items. I reported this through customer service. No one responded for over 24 hours. I had to check back in with them after a three day investigation. They proactively never reached out to me. They responded with my package was the right size and if I do reach out again my credit score would be effected. So now I am out of money my missing items and a threat on my credit score. I am so angry I am never shopping here again.

Tip for consumers:
Don’t use it. Ever.

Products used:
Received 2 dresses, 2 bodysuits, 1 jacket
Missing another jacket, pair of pants, 1 shirt, 1 bodysuit, 1 sweater

Service
Value
Shipping
Returns
Quality

Date of experience: November 21, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g.
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user teot15
Singapore
2 reviews
0 helpful votes
  • Send Message
October 1st, 2015

Just as the name say, color of a wine for the nice looking dress of the product I recent purchased for my sweet heart. Wine Red Long Sleeve Casual Dress. She love it and I feel good going out with her when she wears it.

Hugging her when she is on this dress, just feel better than her previous dress.

Shipping was fast and well packed upon receive it. I will understand sometime if there is shipping delay. But this order is ok.

Overall, I will say is good. Will come back for more purchases.

Regards,
Tommy Teo

Tip for consumers:
Ensure the size is correct before purchasing it.

Service
Value
Shipping
Returns
Quality

Date of experience: September 27, 2015

Thumbnail of user monserratf
Mexico
1 review
0 helpful votes
  • Send Message
December 1st, 2019
Verified purchase

With the clothes I changed the way I see my body, I am a curvy girl and in my country there are very few clothes for people like me. And I am really grateful that Shein takes us into account in that regard, that helps in our self-esteem and I feel fabulous. Sincerely thank you very much.

Date of experience: November 28, 2019

Thumbnail of user chelsear150
Texas
1 review
0 helpful votes
  • Send Message
March 25th, 2022

If you click on their email link to track your shipment, you will find that you have to have an account and log in. There's no reason why this should be a requirement. Then after you type in your name and password (or create an account if you don't have one) it asks you for a verification code. The only way to get the code is to check your email. You have to leave the site, go back to your inbox, get the code, find the email with the tracking link, and click on the link again. Then it will tell you the code is invalid. If you go through this entire process again, it will lock you out and say try again later. Very frustrating! You have to really dig through the website to find any kind of a help section. The only contact info I found is live chat, which is only available for 6 hours of the day. This is ridiculous. All I wanted to do was track my shipment!

Date of experience: March 25, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user clintonb21
New York
1 review
1 helpful vote
  • Send Message
December 28th, 2015

Really! I was impressed with the reasonable pricing and all the merchandise they had for me to choose from. My dress was so affordable and free shipping helped a lot! I already have dress and the most remarkable matter is that it took no time for me to receive it! I highly recommended to all

Date of experience: December 25, 2015

Thumbnail of user denneshat
Florida
1 review
0 helpful votes
  • Send Message
May 6th, 2014

Firstly, I have to say that I looove shopping online. When I found sheinside.com I was happy because they have wide varieties of clothing, and a lot to choose from. I have so far, ordered 3 dresses (love their dresses) and 2 shirts. I love that some of their stuffs look very unique and I love the quality of the dresses I received. My order always comes on the time that I expect it to come which they specify, and I'm very happy with that. So far, I have no problem with sheinside, and no complaints. I give them props for being an international online store that is doing a great job; I usually hear a lot of complaints about stores from china etc. My experience has been good so far and they also have a really professional and helpful customer service team, which I appreciate. This is one of my favorite places online to shop..

Date of experience: May 6, 2014

Thumbnail of user zoeyg1
Mississippi
2 reviews
0 helpful votes
  • Send Message
March 31st, 2015

Great website to find cheap and well made clothes. I ordered two sweaters from Sheinside and they came in great condition and looked exactly as advertised. The shipping was a bit slow and the sizing was a bit off (hence the four stars), but other than that shopping with Sheinside was a great experience! The costumer service was great and you can track your items as they ship (great plus)! I definitely recommend giving this website a try.

Service
Value
Shipping
Returns
Quality

Date of experience: March 28, 2015

Thumbnail of user kimr907
New Jersey
1 review
0 helpful votes
  • Send Message
May 22nd, 2022

I order 14 times spent $153 on shein and out of all the stuff I ordered I'm only getting 3 things back and they only gave me 51 points. Nah someone better refund me my money how the hell are they gonna give me 3 items out of the 14 things i purchased truly unprofessional.

Date of experience: May 22, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user melisav13
South Africa
1 review
0 helpful votes
  • Send Message
February 14th, 2024

I ordered on Shein last year November, my parcel got lost, and this was after I paid Buffalo courier service the import tax. Shein was very professional in the matter and they immediately refunded me, without any trouble. Buffalo courier services is refusing to refund me after I have spend hours on the phone escalating the matter. I have send through various proof of payment and still they are refusing to pay back (about R600).

Please Shein, this company is stealing from your clients. Please use a professional company that is competent.

I am afraid to say that after this horrible ongoing experience I won't be ordering from Shein again, unless they use a trustworthy courier service.

Service
Value
Shipping
Quality

Date of experience: February 14, 2024

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user mrm39
California
1 review
0 helpful votes
  • Send Message
August 2nd, 2016

As i'm reading these reviews i'm praying that I don't have the same problem. I placed an order for for my daughter on 7/29/16. I'm giving this company the benefit of the doubt, still praying that she gets them before she starts school. :/

Tip for consumers:
lets be patient...

Date of experience: August 1, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website.

You placed on 30 July including 8 items. We have checked that your items have been prepared well and will be shipped out soon.

You can contact us if any problem. Hope you can receive your items soon.

Thumbnail of user kiaw6
Florida
1 review
1 helpful vote
  • Send Message
July 15th, 2017

I had placed an order just at 1 month ago, 6 more days makes a month. And have yet to see any information on the item. I have emailed them twice and are telling me it is shipped and gives me a tracking number. The tracking number only tells me it is waiting to be shipped. Now when I go to try and long into my account they are telling me they have no record of me. Take your money else wear.

Date of experience: July 13, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Kia,

Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is LW477197XXXXX, you could check through the link https://www.trackingmore.com/carriers.php?lang=en.
The package is in transit, and delayed at the customs for a few days.
We will contact the shipping company and urge them to accelerate the process, please kindly wait a few days.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user britta94
Canada
1 review
1 helpful vote
  • Send Message
November 29th, 2013

My experience was great! I read a lot of negative reviews about this site and how long it took for people to get their products, but I got my sweater and headband in 3 weeks and they are exactly what was pictured. People need to understand the stuff is made in China, so it may take awhile to recieve. I will definetly buy from them again!

Date of experience: November 29, 2013

Thumbnail of user wjekrnkr
Michigan
1 review
1 helpful vote
  • Send Message
May 3rd, 2017

I placed my order two weeks ago (April 17,2017). All of the items are still being "processed", according to my account. The website is VERY misleading regarding the amount of time it takes to receive the product -- growing concern the website is not legitimate.

Date of experience: May 1, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear customer,

Thank for ordering from our website, and we are so sorry for keeping you waiting waiting.
Because we are upgrading our warehouse, there is some delay of your package.
We checked your order, except the item(dress160901504), other items are ready.
How about we ship the ready items for you first?
If you are not willing to wait, we can cancel the order and issue the refund to you.

Looking forward to your reply!

Thumbnail of user gunawang2
Indonesia
2 reviews
2 helpful votes
  • Send Message
September 14th, 2014

Lot of high-quality dress here.
I'm so confused to choose, almost all of them was very pretty and beautiful.
Finally I choose one and I can say that I'm completely satisfied with the dress SheInside sell.

Very recommended store for all girl and woman.

Tip for consumers:
Prepare your eyes to choose the best Collection SheInside had..

Service
Value
Shipping
Returns
Quality

Date of experience: September 11, 2014

Thumbnail of user shawnr16
Arizona
1 review
1 helpful vote
  • Send Message
March 19th, 2015

I got the perfect birthday present for my sister on Sheinside. She is a colossal Disney fan so I got her a pair of denim pants with characters printed on it to go with a shirt she has with even more characters on it and she absolutely loves them! She's so happy her set is complete. It wasn't expensive and they were shipped out and delivered in only a few days, left me with plenty of time to wrap it up as a present. Very happy with my order.

Service
Value
Shipping
Quality

Date of experience: March 15, 2015

Thumbnail of user jaronyj
New York
1 review
5 helpful votes
  • Send Message
January 10th, 2020
Verified purchase

Wonderful store! Very reliable in every way: for payments, for shipping (everything comes perfectly packaged and protected), the clothes are just as described and the sizes are very accurate according to the size chart, I love it! In addition his designs are very original!

Date of experience: January 7, 2020

Thumbnail of user jamesj107
Saudi Arabia
4 reviews
6 helpful votes
  • Send Message
October 20th, 2015

It is greatly easy process to buy dress from the Shelnside and last night i bought a dress from here. The shipping takes longer than expected, but well worth it. If you are concerned about fit and how it will actually look, read the review and see the pictures of that item. That is how I normally order. If it doesn't have a review, or even pictures of real people wearing it, I do not buy. Highly recommended!

Date of experience: October 16, 2015

Thumbnail of user daphnec30
Kentucky
1 review
6 helpful votes
  • Send Message
April 15th, 2020

I ordered 3 bikinis and a blouse from shein on March 27. After waiting very patiently and eagerly for my package to arrive, I was not notified about it until two days later when my package had "arrived". I searched everywhere outside of my house and there was no package to be found. I just want my clothes that I paid for and if I can't get that then I want a refund. And every time I try to contact customer service I am sent to a robot that never has the answer to my question.

Date of experience: April 15, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user marcielr
Illinois
1 review
2 helpful votes
  • Send Message
June 15th, 2016

I ordered a couple dresses weeks ago (late May). It took an eternity before it said it was shipped, but when i tracked it with Fedex it only says the shipping label was created. It's been like this for over a week. When i purchased the items originally they said they shipped in 24 hours. I am not happy, and on top of that I had a 40% off code which it said was applied, but i was still charged the full amount. I wanted to address this, but the only ticket items i can request are canceling, exchanges and returns. I've found this entire process really upsetting.

Date of experience: June 13, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website and truly sorry for keeping you waiting.

Generally, preparation for delivery usually takes 3-7 business days and is not included in the "delivery time". We have checked for you, and found that one item in your order does not belong to the 'Ships in 24hrs' list. In order to bring you no more inconvenience, we decided to ship your all items in one package. Hope you can kindly understand and forgive our inappropriate decision.

We found that your package has been shipped on June 8th, as the logistics company needs time to update the information, sometimes we may not be able to get the detailed tracking information until it has been arrived at your country. About the coupon, discount is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more. Hope you can understand.

Please remember that you are our precious customer, we never try to deceive you. If you really have contacted us, you can send us screenshot of chat records. All of you are important for us, we never neglect your problems. Hope you can trust us. Also we noticed that your package has been arrived at your country already, we will give you tracking number and link of your package later.

Apologies again for the delay, hope you will receive the order soon!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

How do I know I can trust these reviews about SHEIN?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about SHEIN?