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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.

  • Service
    1599
  • Value
    1493
  • Shipping
    1584
  • Returns
    1185
  • Quality
    1419

This company responds to reviews on average within 10 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
120
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How would you rate SHEIN?

Reviews (4,910)

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Reviews that mention popular keywords

customer service (1305) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user lanew2
Georgia
1 review
4 helpful votes
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March 8th, 2017

I ordered a couple of shirts and upon receiving them the sizing is off so I want to return a couple. When I went back to login to issue a return notice, it kept saying login failed so I tried to reset my password and it did not let me and kept saying please try again later so I am literally locked out of my account and am stuck with shirts that i don't even want! There isn't even contact information to email them because you must be logged into your account which i am locked out of!?

Date of experience: March 6, 2017

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear Lane,

Thank you for ordering from our website, and we are so sorry for all the troubles.

Now we have initialized your account, and send the default password to your email.
Please log in your account and change the password as soon as possible.
Then you could download a free return label to ship the items back to us.
First, confirm the delivery of the order in My Orders.
Then click the Return Item button.
Having selected the items you want to return and chosen the return reason(s), just click the SUBMIT button to print off the return label.

For more details, please check your email.

If you need any other help, do not hesitate to contact us.

Thumbnail of user shaytianar
KR
17 reviews
53 helpful votes
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December 24th, 2020

SHEIN is a great place to shop if you're looking for affordable fast fashion but. If the item doesn't have any reviews then you're definitely taking a gamble.

SHIPPING: about 3 weeks arrive

QUALITY: 3/5. All the items were a bit thin, which is fine for late Spring and Summer. However, the shirts I purchased came out so thin, you could easily see my bra underneath. I would advise staying away from anything white on SheIn honestly.

OVERALL: You get what you pay for.
I think SHEIN is perfect for those who want to stay in trend for the season on a budget. I wouldn't expect the items to last very long tho.

I'm including unedited photos of the off-the-shoulder top I purchased in black and white. You can see how see-through the white one is.

Date of experience: November 24, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user abdulm148
Canada
1 review
1 helpful vote
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October 6th, 2021

If u buy from these heads ur asking to be scammed. I regret everything that led up to me ordering anything from them. Do yourselves a favour and go to a different site to get better child laboured products. If i could give these idiots less than 1 star i would. These $#*!s need to stop and get help. When i see the ceo of shein i will give him/her/them a knuckle sandwich(i am a firm believer in equal rights equal fights). I will then proceed to contact their nan and tell them their grandchild is a dissapointment and a $#*!ing disgrace.

Date of experience: October 6, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, Sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user anelinad
Sri Lanka
1 review
1 helpful vote
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June 4th, 2015

I just visited this site looking for a dress. I found so beautiful dress for half the price when preordering. So i ordered two. No much hassle when ordering. Easy payment method. The shipped product arrived in the expected time. When i first open the box. I was in heaven seeing them :D Yah, So coool. Sheinside is best. I can tell that they knows the heart of girl.
I recommend. If you want to buy clothes or jewellery don't think twice. This is the place.

Date of experience: June 1, 2015

Thumbnail of user manjeetk
India
1 review
1 helpful vote
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June 24th, 2015

The first time I made a purchase on Sheinside, I ordered 2 dresses. The second time, I ordered 2 cardigan jackets and 1 bracelet. Both orders came quickly. Since I've gotten so many compliments on the clothing, I will continue to purchase from SheInside. The quality and shipping were really good! The products are always in new condition. I highly recommend sheinside. Great deals! Great products! Quick delivery!

Date of experience: June 20, 2015

Thumbnail of user dariusg2
Pennsylvania
1 review
0 helpful votes
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August 9th, 2014

I really like shopping at Sheinside.com for my girlfriend. They have quality products but my girlfriend really loves their dresses. Their shipping rates are really good and I am never disappointed with the delivery times. All their products have great pricing and are not to expensive. My girlfriend loves the leaves print dress that I bought her for her birthday. The quality of the dress was awesome and it fits her great. Her friends asked where she bought it from because they liked it. I highly recommend Sheinside.com!

Date of experience: August 9, 2014

Thumbnail of user maryp61
North Carolina
1 review
0 helpful votes
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January 10th, 2015

I saw an ad online one day in November for sheinside.com. I decided to check it out. What sold me on these clothes was the price. My sister and I love french bulldogs, and I saw the sweaters with navy and white stripes with a lace bottom, and it had a french bulldog on the front, and I knew I had to get one for me and for my sister! I ordered a few high neck sweaters, too. I really love my sweaters, and my sister loved her french bulldog sweater when I gave it to her for Christmas. It's the same quality of something you would get in Forever 21. I should tell you though, be patient with the shipping, it took one month to get to my house. Lucky for me, I do my Christmas shopping SUPER early!

Tip for consumers:
Be patient with the shipping!

Date of experience: January 7, 2015

Thumbnail of user assiab3
Canada
1 review
0 helpful votes
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March 24th, 2020

I am very disappointed from Shein. I placed my order and couldn't track it for some reason (it said your bag is empty) despite the fact that I have been charged for it and that I received emails saying it has been shipped.
I tried to contact the customer service so many time but no answer.
I will never order from this website again and I do not recommend it.

Date of experience: March 24, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user bf293
Canada
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

I would steer clear from purchasing anything from this Shein, I purchased and returned a product for $40 and was refunded $1.23. With no explanation as to why I wasn't provided a full refund. The product was in the original packaging, as the product did not match their details...I would never purchase from this site in the future.

Date of experience: January 10, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user caleab1
Alabama
1 review
0 helpful votes
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November 16th, 2023

Hey I'm very disappointed because when I got the biosmooth edge control it turned my whole edges white I would like a refund and that is totally not fair and y'all sell fake and off brand stuff anyways totally disappointed

Tip for consumers:
It turned my edges to entire white

Products used:
Biosmooth Edge control

Service
Shipping

Date of experience: November 16, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user tiffanyb26
California
1 review
0 helpful votes
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June 5th, 2015

This site tries to bribe you with discounts to have you remove bad reviews if that isn't shady business practices then I wouldn't know any better. Mind you, I have written a review a few months ago and they continue to send emails bothering you about the review. I'm not going to change my review if my problem wasn't solved and I didn't get what I wanted (as rude as that sounds). Just a warning, they will continue to email you with their broken English asking you to change your review in exchange for a coupon code (if you're wondering, its 25% off).

Tip for consumers:
Don't use this site.

Service
Value
Shipping
Returns
Quality

Date of experience: June 2, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Sorry for keeping you waiting and all the inconvenience we have brought to you.
Generally we need time to arrange the refund for you, and after finishing the refund, the money will be returned to your paypal account within 3-5 working days. Hope you can kindly understand. Sorry that you are not happy with our customer service. Due to time difference, we could not reply to you in time. All of our colleagues are sparing no efforts to improve the quality of our service and bring you the best online shopping experience.
About the items, actually in order to guarantee that all of your items in good condition, we have checked and done the quality-test of your items carefully before the shipment, so this incident is out of our expectation and we do not know what happened. Please remember that sheinside cherishes our customers, we never deceive you. Giving you the best online shopping experience is not only our responsibility but also our honor. Hope you can kindly understand and trust us. And sorry to hear that you got a rash, how do you feel now? Hope you can recover soon.

If you need further assistance, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.

Thumbnail of user jenniferd94
Canada
1 review
0 helpful votes
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January 8th, 2016

You will never get lower price then them. And product quality is standard. If you are looking for a place where you can buy many products on low price this is the best place for you. And the shipping time is also pretty good i found my dress on time.

Date of experience: January 4, 2016

Thumbnail of user moniquep12
New York
1 review
1 helpful vote
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April 24th, 2017

I will never order from anyone again as long as the ship through DHL. Lived at my address for 10+ years never had a prob with Fed ex, UPS or the postal service however DHL "delivers" a package that i never recieved. Customer service dont investigate. They told me the driver said he delivered it to the right address like im supposed take his word. He either delivered it to the wrong address or was too incompatant to leave it somewhere discretely! And now im out of $100!

Date of experience: April 22, 2017

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear Monique,

Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, the tracking number is 309948XXXX, you could check through the link http://www.dhl.com.sg/en.html. It shows the package has been successfully delivered.
Please check your mail box, or your neighbors.
If you still could not find it, please make a complaint to the DHL, and send us the complaint number.
Please do not worry, we will certainly help you to solve this problem.

Looking forward to your reply!

Thumbnail of user saram107
Bahrain
1 review
4 helpful votes
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June 8th, 2016

I have ordered 3 items from your website and i received an email that it has been shipped and i got a tracking number but everytime i try to track my order it just says Hongkong and not found. I am worried i will not receive my items and lose my money.

Date of experience: June 6, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website and truly sorry for keeping you waiting.

You placed on June 3 including 2 items. They were shipped out on June 10. You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.

Apologies for all the trouble and hope you will receive the order soon!

Thumbnail of user mohammedw22
AE
1 review
0 helpful votes
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May 26th, 2022

My problem with them is that they do not know how to fulfill their promise to customers, otherwise in estimating the time of the customer, I reached before making the order that I am traveling and I must receive the order before departure. Clients replied that the order was supposed to be delivered on 2/06 although they promised me to receive it before that date.

Service
Value
Shipping
Returns
Quality

Date of experience: May 26, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user tamarar238
New York
11 reviews
1 helpful vote
  • Send Message
December 13th, 2022

I always buy stuff with them… They have everything I look for, and more; a friendly App, easy to buy and pay, great prices and promotions, best deals, good quality for the price and fast shipping. I always get free shipping and receive my orders prior to the expected date!

Tip for consumers:
Nothing really; it’s easy to buy and pay… Very Friendly!

Products used:
All of them and I love them!

Service
Value
Shipping
Quality

Date of experience: December 12, 2022

Thumbnail of user mollym16
molly m. – SHEIN Rep

Thank u! We hope to have the honor of serving other surprises for you!

Thumbnail of user ps76
Michigan
3 reviews
8 helpful votes
  • Send Message
March 8th, 2015

Shipping: Took well over a month to arrive, tracking never worked as advertised, "processing" was several weeks when it was advertised as "fast shipping".
Quality: Non-existent. I bought a faux-leather jacket, I had to saw holes that formed on the lining the first week I wore it, but the fabric was so cheap, it keep ripping. I had to saw in a whole new lining. And no, this wasn't A $4 thing, I paid almost $40 for that piece of $#*!. I also bought a couple of shirts and the seams came apart (had to throw away), a couple of earrings that look sooo cheaply made, and one came broken. Bought a rose ring and it broke as soon as I touched it.
Customer service: lots of excuses, broken English emails, fake apologies of the type "we are so sorry, but we won't do anything to help you, be patient" and the worst part?
They still e-mail me, insisting so shamelessly that I change my negative reviews in resellerratings. I hope they don't do that here too. I'm beyond annoyed by these scammers..

Tip for consumers:
don't!

Service
Value
Shipping
Quality

Date of experience: March 5, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Sorry that you are so unsatisfied with us.

First, sorry that you are not very happy with our customer service, but we really have no idea what happened exactly. Maybe you can tell us via email later.
Please understand that all of you guys are our valuable customers and we treasure you. We won’t do anything bad to you.
Hope you can kindly trust us.
And then, about the discount you mentioned, we have checked for you and found that your order has already enjoyed 30% off already. We also explain this problem on this web http://www.sheinside.com/FAQ-a-366.html, which is "the coupon discount is based on the original price of each item. If the item is on sale and have a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more.
Attention: One order can only use one coupon."
Hope you can understand.
About the slow shipping, your order was placed on 21 Feb and it has been processed well and is ready for the shipment on 24 Feb already. It is little delayed because of our seven-day holiday.
Your order has been shipped already.
9361269903500326585682 and LN774105245CN are your tracking number and you can track them via http://www.17track.net/en/result/post-details.shtml?nums=LN774105245CN as well as https://www.usps.com.
Sorry that you are not very satisfied with our limited sizes. We will report your feedback to our factory and make some improvement in future.
Thank you for your suggestion.

If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support
Have a nice day.

Thumbnail of user tracyc52
Illinois
1 review
1 helpful vote
  • Send Message
May 31st, 2015

I love Sheinside! A friend recommended it to me because she knows that I'm a shopaholic! I love clothes and shoes but I do not want to pay high-end prices!

Sheinside had everything I needed and their summer dresses are to die for! I splurged and bought three chiffon dresses and two lace dresses. I also bought three pairs of shoes! My lack of control was a win-win because I was able to take advantage of the free shipping, while my friend received her referral discount.

My order went incredibly smooth! Shipping was fast and I had my items in no time! I'm very happy and surprised that it was so easy because I've been burned before with online shopping. I will definitely be buying from Sheinside again!

Service
Value
Shipping
Returns
Quality

Date of experience: May 28, 2015

Thumbnail of user patricias2192
Arizona
2 reviews
1 helpful vote
  • Send Message
December 19th, 2023

Every time I contact customer service via chat they send me to this answer technician. I can't seem to chat with anybody else in the company. I received my first order and will never order from them again. They weren't able to do anything for me so I'm really disgusted. Don't you dare give them a dollar from your credit card because I was charged $55 on my credit card for membership fees which I never even agreed to. Do not use this company it's a joke! Never again! They don't even deserve one star. The kitchen mat they sent me was like a piece of crap it was like newspaper the thinness of it. I am done!

Tip for consumers:
Don't use it it's poor quality

Products used:
Kitchen mat

Service
Value
Shipping
Returns
Quality

Date of experience: December 19, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user lailab7
AE
1 review
2 helpful votes
  • Send Message
May 26th, 2017

I have ordered and it's been MORE THAN A MONTH and I still haven't received my order! They keep saying it's in transit for more than 2 weeks every time I ask! All I can say is that I feel like they stole my money! Thieves! I will never order again this was my first time and it was the worst experience! The delivery takes a maximum of 20 days to be delivered to my country and now it has been more than a * month! Excuse my language but I am very angry! Every time I ask them about it all they tell me is to wait... I can't even track my shipment

*Language redacted by admin

Date of experience: May 24, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi Laila,

Thank you for ordering from our website, we are so sorry for the delay of your order.
We will contact the shipping company and urge them to ship your items out a soon as possible.
Please do not worry, we will keep you informed.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user elizabethr116
New York
2 reviews
9 helpful votes
  • Send Message
March 26th, 2017

I bought 4 items, When I received my email confirmation, unlike every other online store, they did not confirm the items bought - just the fact that I paid.

I went into chat to ask for confirmation of the items bought. I was told that everything was alright - but not given confirmation. Instead I was told to go into my account and the items would all show.

When I did, only one item was on the list (but the charge was still for all four). I went back to chat to explain what happened. I was told not to worry, everything was alright. I double checked, and still, only one item showed. All the customer service agent could do was tell me not to worry.

Every other online store sends confirmations that include the items being bought - why wont they.

Date of experience: March 24, 2017

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear Elizabeth,

Thank you for ordering from our site and we are so sorry for worrying you.
The items you ordered are dress161012717, sweatshirt160831125, tee160921704 and tee160915701. After logging in your account and navigating to My Orders, what you will see is just a thumbnail of your order. You need to click View Details to see the whole order. Here are the screenshots for your reference.
Now your order is packaged up and will be shipped out soon. An email will be sent to notify you then.
By the way, you may submit a ticket in your account if you have any questions about your order. Contacting us through the ticket system ensures the most efficient method of communication. We will then get back to you within 24 hours.

Apologize again for all the trouble and hope you receive the order soon.

Thumbnail of user joshn16
Oregon
1 review
0 helpful votes
  • Send Message
May 28th, 2015

So I have a confession to make, my sister-in-laws birthday came around and I forget about it. So in trying to make it up to her I told her I would buy something for her. So I had her look on the internet for some dresses. She came across this site, Sheinside and liked how the pink and yellow sleeveless dress looked. So I hopped on and starting looking for the dress. I had no problem in finding it on the website, their layout is easy to move around in. I also find the ordering process very start forward, very similar to other big name sites. However what i liked the most was the care they took in packaging the dress up. When I received the dress it was nicely wrapped and looked well protected.

Date of experience: May 25, 2015

Thumbnail of user kaylam29
New York
1 review
2 helpful votes
  • Send Message
July 20th, 2016

I ordered 9 items on 7/11 and it still says processing! Normally I wouldn't mind waiting (even though it does say it will ship in 24 hours) but I am moving in 2 weeks so I need it to come before then. Very frustrated as the things I ordered were so cute!

Date of experience: July 19, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website, we are truly sorry for keeping you waiting.

You placed on July 11 including 9 items. It normally takes 3-7 business days for us to get the order ready for shipping. Now, your items have been prepared well. We would try our best to ship out your items as soon as possible.

Apologies again for the delay, hope you will receive the order soon!

Thumbnail of user charog2
Spain
2 reviews
3 helpful votes
  • Send Message
January 26th, 2019

I love this web, i am absolutely delighted with my dress. It looks amazing and fits perfect. Also the shipping was fast, i received it after two days i was shipped out. I fell satisfied, and recommend shein.

Date of experience: August 25, 2017

Thumbnail of user cristinar30
GB
1 review
2 helpful votes
  • Send Message
October 22nd, 2018

I'm so happy. I got my order so fast. 4 days. Everything looks amazing. Perfect sizes. I'm surprised. I was expecting issues with sizes but no. I will order often from Shein. Thank you guys! Made my day

Date of experience: October 19, 2018

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 10 days

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