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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.
This company responds to reviews on average within 10 days
I had originally given this company a very poor review. The tracking number provided for my package was not valid, and the package was missing for weeks. They may have given me the incorrect FedEx or tracking number, however the fault was with my local UPS office. The package was delivered to the wrong address.
Date of experience: November 29, 2015
I ordered a shirt today, and after reading all the bad comments, i'm concerned about this website. If i ordered my shirt today, when can i be expecting it to arrive if i got standard shipping?
Or should i cancel my order?
Date of experience: November 24, 2015
Dear customer,
Nice day.
Thank you for your support for SheIn and we are really sorry for leaving you with such a negative impression and making you so worries.
About shipping, you can refer to Shipping Info page to know more. We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. We found the estimate time of standard delivery to your country usually takes 6-8 business days. Hope you can kindly understand.
We are really sorry for the late reply. When you have any problem, you can contact our online customer service directly and you can also contact us via tickets. We cherish you and we will never ignore your problems. Hope you can kindly understand and trust us.
After checking your account, we found you have canceled the order. Really sorry for the worries. And your refund was finished on Nov 27th. Your money will be back to your account in 10-20 business days. Hope you can kindly understand and trust us.
Really sorry for all the problems. Could you kindly give us one more chance to get better?
If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
I Love to be different and your clothes allow me be unique at very reasonable prices. I buy a lot of dresses, coats, and tops. It's great to be seen and have people ask me where I got what I am wearing.
Date of experience: November 23, 2015
If i could give zero star, i will do it. Its horrible service customer and i was reported it for missing packages for a months and no solution for me at all. Dont buy it for here … if u missing package its hard to get refund
Date of experience: December 10, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I have been ordering from shein for awhile now and have never had any issues until my most recent order. Since shein partnered with speedx, there has been a decrease in reliable delivery. My package is missing in transit and I am currently in contact with shein to get a full refund. I no longer feel safe spending my money on shein in fear i'll have to deal with speedx handling my package. Smh
Date of experience: October 21, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Hi I placed an order with shein on the 10 March
My items were supposed to arrive on the 25 March 2023.when I called the call center the lady slammed the call down.
I have not received anything as yet
Thank you
Date of experience: April 3, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
This was the first time I was using shein.com, and I have to say I was extremely pleased. I used it to order the a red backless dress, which was well worth the money. The entire process from ordering to getting the item was effortless. The product was actually as described in the specification and pictures, and excellent in quality in terms of fabric. The delivery was surprisingly fast, which is always a bonus. Being budget conscious, Shein was perfect for me as their prices are extremely economical for the kind of product they offer. The website is well built and responsive. Definitely a thumbs up!
Date of experience: March 20, 2016
I had a great experience shopping from this site. All the dresses are awesome and unique and the prices are good and affordable. The delivery system was perfect and the dress true to its size. So happy to have shopped from there.
Date of experience: May 8, 2015
Don't order from shein. If their a problem with anything you can't talk it's all via auto text response. I ordered sundresses and swimsuit two separate orders June 6th ship the 8th. Got the swimsuit never received sundresses ship the same. Can't get refund but they got my money.
Date of experience: August 7, 2021
Hello, sorry for the inconvenience. Any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I found this site by accident last October 2015 while in search for the perfect pastel dress to be worn in a wedding. The delivery to the Philippines took a while but once I had the dress on hand I forgot all of that. Good quality and the customer service is superb. After that, I never bought in other sites except SheIn. You may check my website for SheIn dresses I bought and reviewed.
https://whatanjwants.wordpress.com/"
By the way I just ordered 4 new dresses and that will be my 7th order since October of last year.
Date of experience: June 29, 2016
I absolutely love Shein and their clothes. The thing you need to pay attention to can sometimes be the sizes, make sure to messure before you order. Besides that it is a great onlineshop with good survice.
Date of experience: September 26, 2017
Wow! What amazingly fast service from SheInside.com! The dress came on time, was just what I expected, and my wife loved the look. If you're looking for great service, great prices, fast delivery, and the trendiest fashion,
Date of experience: February 25, 2016
I recently bought $200 worth of clothing and accessories to try and put together an outfit for a wedding. I figured that some of the stuff wouldn't work out which is why I bought multiple things and wanted to return what didn't work. Well, not a single thing was good enough quality or fit to work. Very disappointing. By the way if you're used to US sizing you have to go up at least 2 sizes for anything to fit (I'm normally a L-XL and for SHEIN nothing less than 2XL will fit at all.)
Date of experience: December 9, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
The us site said free return, when I received my first order, I didn't like the quality and wanted to return it, however when I login to my account, there is no order history, it just disappeared. I can not start the return process and can not receive any response from Shein regarding return.
Update. Shein customer support contacted me and I was able to return the items and receive my refund, Thank you so much Alexis for the help!
Date of experience: June 12, 2019
Dear Tatiana,
Our US Customer Support Team has sent you an email from dispute@shein.com. We hope to hear from you soon.
I ordered a satin jacket from shein over a month ago and to seriously get an email today regarding about my order and how because of the popularity it's not in stock anymore, its stupid! Why? The website didn't inform me they were low in stock in the first place I've been waiting for a confirmation email for a month now and it's out of stock. The email clearly said the money will be refunded but in shein wallet... which means what? I wont get it back in my card but in my shewallet? In which i do not have an account i found it unnecessary so where will my refund go?
Date of experience: October 31, 2016
Dear Diana,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We have already processed the refund to your SheIn wallet.
Please log in your account on our website and check your wallet.
You could use the money in your wallet to reorder on our website or withdraw deposit.
For more details, please check your email.
If you have any other problem, do not hesitate to contact us.
I guess they saw the negative review and wanted to pretend that they care. They direct messaged me about it and I replied and they proceeded to ignore me just like they did on Twitter. Issue is still not resolved and it's been over a month now.
Date of experience: July 23, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I was trying to place an order on their website and it wouldn't accept a credit card which I have since used several times with other vendors and wouldn't specify the problem. The problem was with their website, as VISA told me they couldn't even see that a transaction had been attempted. I tried to submit a customer service ticket about it and got a bogus alert "cannot send ticket, poor connection." Tried to tweet/DM them. They just said "we'll get to you as soon as possible" and never heard from them again. This was TWO WEEKS ago. And this is how bad their service is when all I'm trying to do *is give them my money and business!* Can you imagine having an actual customer service challenge and needing answers?!
Date of experience: July 5, 2020
I returned an article of clothing over a year ago, all according to their specific instructions for returning an item, and never received a refund. Despite proof they received the item and many, many emails, they did not refund the cost of the item. I have been a good customer and this is the first, and only item, I have ever returned. So, know that if you return an item, you may not receive a refund. Buyers beware!
Date of experience: November 11, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I like to shop online. For the first time I've purchased a dress from Sheinside and i am totally satisfied with their service. My product was delivered in time. As usual they put a reasonable price for the product and the product quality was very good. I ordered my item and it was shipped in time. The entire process is so much impressive. Overall it was an outstanding experience for me purchasing from sheinside. I must shop again from here and suggest my friends to try SheInside atleast for once.
Tip for consumers:
please use the exact code of the dres you want.
Date of experience: September 15, 2015
I tried to return a pair of pants and they refuse to give me a return label and are scamming me. Worst store ever. Never shopping there again. Dont even have a phone number to call or an email. Only has a robot who sends the same thing over and over again and is no help.
Date of experience: October 11, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Ordered Women's Medium size, on receipt it shows US size 6.6 is NOT Medium but small. The merchandise looked like baby wear. Quality is very poor as well. Learned my lesson NEVER will use SHEIN agiain
Tip for consumers:
That the sizung they use is way off. As an example a North American size 6 is small. I bought a medium which is a size 10 here.
Products used:
jacket
Date of experience: June 18, 2023
Hi, you can view the size and measurement method of each product on the product detail page. It is recommended that you refer to the reviews of other customers when ordering！
Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.
My friend orders from this store all the time and I always love what she has on. So I recently decided to test it out for myself. I went online and bought this really cute vintage chiffon dress. I figured ordering one item to test it out wouldn't hurt. Placing the order on their website was really easy to do and didn't take long at all. I was so excited when the dress came in the mail. When I opened it up, I loved it instantly. It ended up to be a great quality dress for such a low cost. I plan on restocking my entire closet with this site!
Date of experience: May 14, 2015
Shipment was faster than i was expecting since the things that i got are from Singapore. I was disappointed about the shoes that i got size 40, even if i usually wear euro size 39, i couldnt fit my feet to the shoes. They are way smaller than how it supposed to be. The other 3 shirts were amazingly cute, thank you.
Date of experience: April 4, 2017
Do not ever purchase anything from this website! There is no customer service number you can call. The only thing you can do is online chat. I purchased two dresses and on THREE different occasions they promised over online chat they would send a mailing label to my email address so I could return them. NEVER HAPPENED. If you want poor quality dresses that you can never return, then definitely shop at SheIn.
Date of experience: August 3, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down. And we apologize if our customer service team didn’t perform the way you hoped would.
We check that we have offered you the return label and we will refund to you after we receive the items. Hope you can kindly understand it.
Our items correspond to the description on our site. We have strict quality assurance before each product is packed and shipped. If the quality of the two dresses are quite different from the description we promoted on the website, please send us (our e-mail address is dispute@shein.com) a few pictures of the items you received, we would surely make this right for you.
Apologies again for all the trouble. You can contact us if any problem.
I am very happy with the service that I received. My bank messed up with my account and so I had to processes the order again. The customer service processed my order due to some difficulties and I got my order only 3 days later. VERY QUICK processes. Got a very good deal from them and the goods arrived earlier than I had expected. No concerns on purchase and I will use service again. I have recommended to a friend who has also just purchased the same product.
Thank you.
Date of experience: January 11, 2016
Placed an order with Shein on 10/6. Money was taken from my bank on 10/11, but have heard nothing more. When I login and look under My Orders, there is nothing listed. What is going on? I don't even have an order number! I just want my money back immediately! You can contact me at *******@gmail.com!
Date of experience: October 13, 2017
Hi Amanda,
Thank you for ordering from our website, we are so sorry for all the troubles.
We find your order through the email address you provided us.
It shows you have two account on our website, and the order was made on the account (adrXXXXX@gmail.com), the email address is not correct, that is why you have not received our confirmation emails.
Now the package has already been shipped out, the tracking number is 940551020086XXXXXXXXX, you could track through the link https://www.usps.com/.
The package is in transit, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Dear customer,
Nice day.
Sorry for the late reply and all the worries we brought you.
We have checked for you, and found that your package has been shipped on Nov 9th. It was shipped by Fedex originally, but then it was transported by USPS at last. That is why you could not use the tracking number to track your package on USPS. We noticed that your package has been arrived at your country on Nov 12th, and it has been delivered to you on Nov 14th. Hope you can kindly understand.
We are really sorry for letting you down this time and sorry to hear that you are not happy with our item. What is wrong with this item? Maybe you can send us the images of this item which can show any clear defects via email later so that we can check for you clearly. After confirmation, we will be responsible for any quality problems caused by us.
Due to time difference before, we could not reply to you in time. Please accept our unreserved apologies, but we did not do it deliberately. Your satisfaction is our best comfort, we never neglect your problems. We promise that we will pay attention to your problems and solve your problems perfectly. Moreover, you can contact us via dispute@shein.com or submit an ticket, once our colleagues see your news, they will reply to you as soon as possible.
If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.