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SHEIN has a rating of 1.8 stars from 4,913 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 10 days
Tonight "Shein" notified me that they received my return of 2 items (of the wrong size). For some reason they list the dress as being the correct size ordered & the label clearly reads "L" & I ordered medium. Because their "customer service" is so outstanding they noted at the bottom of the page:
"Please do not reply to this email that was sent automatically by system. For any questions, please contact our customer service for help. (They don't give an email or phone for this information.) They also list a refund amount of USD 11.05! I have no clue how they arrived at that figure. Both items cost more than that. The bottom line remains POOR! They are difficult, liars & cheats. Their rights to sell products in this country should be investigated & then I'm sure suspended. If you value your time, quality of products, customer service & your sanity please don't bother with these people! There are too make good companies out there to choose from!
Tip for consumers:
Do yourself a favor. Don’t bother!
Products used:
A dress & a top. If I had seen them in person (in a department store), I wouldn’t have purchased them.
Date of experience: September 3, 2022
I've gotten some of my favorite pieces from SheIn - its a really great website and the clothes have been fantastic. Such fabulous pieces at amazing prices - it blows me away how awesome the customer service is! Also - quick shipping! Will be a customer for a long time to come, very happy with everything!
Date of experience: August 29, 2017
I really enjoy my shopping experiences with SheInside. They have trendy, cute clothes like what I might find at Forever 21 or Charlotte Russe, but better prices and more appealing styles. Unlike the other reviewers, I have yet to receive something that isn't decent quality. Everything I have purchased has held up for a few washes so far, and still looks nice. Shipping is fast, too!
Date of experience: August 8, 2014
Finally ordered from Shein. While the items arrived fairly quickly, it's a hassle to get in touch with customer service. Would like to return an item that I purchased but they take ages to reply back.
Date of experience: August 29, 2017
Hi Urva,
Thank you for ordering from our website.
We checked your order, our customer service has replied your ticket and provided the return address, please check your ticket.
If you need any help, do not hesitate to contact us.
SHEIN Customer Service
Who ever gives this site a five star rating must be used to inferior products. I ordered a sweater and it's cheap flannel. The large doesn't even fit my daughter who wears size 4. Site says "stocked in US" but ships from China. Just watched a documentary on the textile industry and labor in foreign countries, the harsh working conditions of people (mostly women) who make on average of $2.00/day pumping out this cheap clothing. Many large American or European stores such as Old Navy & H&M exploit workers for the manufacture of cheap throw away clothes. I'm hoping people quit buying from places like yours.
Date of experience: January 11, 2016
Dear customer,
Nice day.
Thank you for your support and choosing SheIn.
But we are really sorry to hear that you are unsatisfied with our quality and size. About the quality, you can send us some images which can show any clear defects so that we can check the images for you. Moreover, about the size, there may be up to 2-3cm error because of manual measurement. You also can take photos of the measurement of the item so that we can confirm with our factory. After confirmation, we will be responsible for quality and size problems caused by us. Hope you can trust us.
If you ordered items which are not all with "Stock in US", your order may be separated and despatched from different warehouse. We sincerely apologize for letting you down this time. But SheIn cherishes our customers, we are willing to help you. Hope you can give us one chance.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards
Honestly I dont even know where to begin with the clusterf*ck of an experience that I've had with Shein. Missing orders, no communication, evasive agents when trying to resolve, being told I'll be getting refunded only to find that they never actually did the refund, not using quality or reliable couriers for their deliveries... unreal
Products used:
never received any
Date of experience: March 30, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I ordered 3 outfits from Shein. Once my order arrived I realised that 1 outfit was missing the top. Since then I've been trying to contact someone for help but, all they have is live chat. I will not be ordering anything else.
Date of experience: September 16, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I have to start by saying that people need to give companies a fair chance by realising that those dealing with your orders are human beings.
I love this website! It has a clean and crisp interface, where everything is accessible at a glance. No over-complex menus, cumbersome navigation or functionality that's out of reach. From a shopping website stand point, SheInside nails the look!
It seems like there's always a sale on -- because there is so much variety on the 'site that you're spoilt for choice! What's even better is the fact that (unlike some big name-brands) all this stock is available in the sizes you want. I can't think of anything I hate more than browsing on-sale stock and seeing it out of stock!
Bought some shirts, bottoms and accessories from them and everything went smooth! Email alerts regarding my order, dispatch times and delivery confirmation. What more can you ask for?
5 Stars from me, any day! :)
Tip for consumers:
Check out the sales section FIRST, it almost always has great offers on awesome clothing!
Date of experience: July 22, 2015
After spending thousands of dollars, Shein refuses to refund or reorder my purchase as package was lost yet says delivered...they can't even provide proof of delivery! Never again, shameful business and shipping practices!
Date of experience: April 23, 2023
Hello Chris,
We apologize for this inconvenience.
If the shipping status shows that the package has been delivered but you have not received it, we strongly encourage you to check your inbox and ask neighbors or the front desk of the building.
In this case, please contact our customer service through the link https://www.shein.com/robot?page=navigationBar and enter 【Contact Agent】to get manual service.
You can also contact us in the SHEIN app, follow these steps after logging in.
1.Please click "me"
2. Support
3. Click customer service
4. Select a subject
If the problem remains unresolved, you can enter 【Contact Agent】to seek human service.
We are always available for you! I wish you a great day!
Yours sincerely,
SHEIN
Let me start by their quality is not even worth 99 cents. Things are made so cheap that it makes Forever 21 a premium brand. Size fits like a kids clothing. Then the return never gets refunded. I ended up disputing in order to get the return money back.
Products used:
NONE
Date of experience: July 27, 2021
Hello, sorry for the inconvenience. Any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
All the things I've ordered from there I've donated. The price is really cheap and that's why I bought them so it's expected to not be that great of quality. The photos are pretty catfish as in they make the product look a lot better than what you actually get.
Date of experience: August 14, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Although Shein got back to me when I complained, I'm still confused about the returns system. I was told not to bother sending over 100 worth of products back because the postage would cost so much. I would be better off to buy more as they were giving me a 40% reduction (that code doesn't work!). They said "To save your time and return shipping fee, we can give you a 40% off coupon code using toward your future order, then you do not need to return back us". I really don't get this business at all. The ticket system is confusing and I think I just have to suck it up and realise I've been done. The clothes are so badly designed and so ill-fitting, I needed help to get them off. They will end up going to a charity shop or something. I'm so annoyed. If something looks too good to be true, it probably is...
Date of experience: August 10, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We cannot find any effective information through the order number you provided. Please send us (our e-mail address is dispute@shein.com) your correct order or the email address you registered on our website that we can help you as soon as possible.
Apologies again for all the trouble. Waiting for your reply.
Clothes are super cute and affordable, reading these reviews I am worried I won't get my order before school starts on September 1st or at least sometime during that week. 3 weeks should be plenty of time.
Date of experience: August 11, 2016
Daughter spent 61$ on website never received items unable to spend wallet been try for three weeks to get her refund this site doesn't even have a customer service number different excuses every phone call
Date of experience: April 7, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
SheIn always has great clothes at pretty affordable prices (some things can be expensive), and as a Canadian shopper, the shipping is relatively quickly and they provide compensation for customs. Would highly recommend!
Date of experience: July 10, 2016
I purchased a Black White Long Sleeve Striped T-Shirt from sheinside.com
I got the delivery as mentioned, delivery and product was fine.
I've gotten compliments on how stylish this dress looks.
Support service is very good.
Planning to buy a few more for gifting later to my cousins.
Tip for consumers:
good site, recommended
Date of experience: October 17, 2014
After entering the payment details, they said payment error, but the payment has already left my bank account! And there is no way of getting in touch with them!. They can only open a ticket for you, when you have bought something! Extremely poor service! I will be scared to buy anything online again!
Date of experience: November 29, 2016
Dear Somaya,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We checked your order, it shows that you have already paid for your order, and we will ship the package to you as soon as possible.
And you can submit a ticket on your account if you need any help, it is easy and convenient to contact customer service this way, they'll get back to you within 24 hours.
If you have any other concern, do not hesitate to contact us.
I ordered some items last 04/04 and 'til now, it just keeps on saying that my orders are still processing. For a first time online buyer, this experience is ugh! I don't think I'll be buying from this site again. :(( (
Date of experience: April 14, 2016
Hi Hyacinth,
Please don’t worry, your order was already packed and handed over to USPS on April 8th, you can track it with the following tracking number and site:
LS758677409CN
https://www.usps.com/ or http://www.ems.com.cn/english.html
The package will hopefully arrive in your country soon and the tracking info would update then. You can contact the post office with the tracking number if you need if in a hurry.
We will also contact the courier to see if theres anything they can do to speed up the process, hope you will receive the order very soon!
I bought clothes and shoes on this site several times. Excellent quality for the low price, I love things that sell, hard to find usually in stores. Fast and effective deliveries, almost always free shipments.
Date of experience: January 17, 2018
Order placed 4/30. Got a shipping notification on 5/6, and have not received any other information regarding shipping/delivery or my package. Will never buy from this website again. Currently disputing with the help of paypal. Will see how it resolves and if I get a refund.
Date of experience: June 29, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Having purchased several times, the quality of most items are very low. Almost all fabric is cheap synthetic. Some are sewn improperly. Many are extremely thin and too small for the average American even when following their specific item guidelines. In every order, I've had to return at least two or three items. I will not anymore. Too much of a hassle.
Tip for consumers:
Very cheap clothing. Poorly sized. Poor quality
Products used:
Clothes
Date of experience: August 26, 2021
Our goal is to provide customers with cost-effective products, and we are doing everything possible to achieve that goal. We will gradually improve the quality control, hope to bring you a better experience.
Bought several items, quality is decent for the price but their return policy states that accessories such as belts are not eligible for returns so buyer beware. Now we're stuck with belts that don't fit and no avenue for resolution since their customer service refused to make a one time exception. Definitely won't be buying again.
Date of experience: September 5, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
6 items. Ugly! Horrible fitting, weird shaping, odd sized, horrible cheap material, super thin sweaters. All smelled like chemicals.
Then they wanted each item returned in its original bag. But only bar codes on the bags. Check ur first email they sent for descriptions and bar codes. Jerks. They want u to fail and not return this absolute CRAP! DO NOT BUY FROM SHEIN!
Date of experience: March 13, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
You need use a different courier companying because you have already lost me as client as they don't care about us as your clients and honestly made my first experience the worst one ever thought there'll be many more ones to come but I doubt.
Bad bad communication and rude consultant.
Date of experience: November 10, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Do they appoint trustworthy delivery partner? How irresponsible is it, to leave things so openly instead of using their brain to try put it in less obvious place, eg under flower rack, etc? It's a No Brainer!
Date of experience: January 13, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.