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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.
This company responds to reviews on average within 10 days
I have ordered a lot from Shein. I have had an issue with trying to update to my new email ever since my old one was compromised. Apparently you need to have your old email to update to your new one. I tried explaining that I have no access to my old email and the answer I received is that I would have to create a new account.
Another thing I have noticed, which I had never checked before is that the taxes that were paid with the order are not included in the refunds.
Am I missing something here?
Products used:
T-shirts, blouse, kitchen utensils
Date of experience: July 26, 2023
Never got my items and they said that if I don't receive it, they'll fully refund my money. I hope they don't scam me and not give my money like how they never gave my items. I'll never order from this site again.
Date of experience: May 12, 2016
Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
Your order was placed on April 13 including 2 items. We have tracked your order, the latest is on April 16. We are so sorry for keeping you waiting. And we apologize for the delay. Please give us one more time to help you reunite with your beautiful coat and t-shirt.We will contact our courier to see if there’s anything they could do to speed up the delivery, please be assured that we would like to get the package delivered to you as quickly as possible. If you can not get your order within one week, we will refund certainly.
Apologies again for the delay, hope you will receive the order soon!
I am so disappointed. SHEIN reducing review points will affect app users and buyers to post their reviews. 5 points for description & 10 for photos will not motivate many to give their precious time to write review most especially to take a pic of the products. Without photo reviews, it is so hard for us to buy most especially clothes because we couldn't see the quality & type of fabric, the color & the thinness of the fabric. Most of SHEIN's clothing are so thin. We also hate shorts, shirts and tees with cheap polyester fabric. Pictures on reviews are so important
Tip for consumers:
their prices fluctuates. $10 today tomorrow it's $15
Products used:
I bought shorts & shirts but they are made of cheap polyester. Its generates heat. I didn't wear them
Date of experience: July 6, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I absolutely love this site! Was in a rush to find something for an event out of town and looked at this site. Found an amazing Black floral parrot skirt that I am in love with. So many cute things to choose from and I love the prices on everything. After I ordered, I called the customer service to let them know that it was going to the hotel and they assured me it wasn't a problem at all. Arrived right at the hotel I was going on time (which was a risk). I was scared to do it but the fit was spot on and my outfit was a success. Perfect fit, fast shipping, and amazing service as usual. Thank you so much!
Date of experience: October 3, 2014
I have been shopping online from long time and find sheinside.com as one of the best website for online shopping. This website has great collection of all stuff. I had bought one Lace dress initially in order to check the product quality. When I received this dress I was surprised to see the stuff of this Dress I find this dress very comfortable. I got this dress at very low price as comparison to other online shopping website. After that i have order many other dresses and find all very comfortable.
Now whenever I have to buy any new dresses or Top and bottom I always visit this website and simply order my product without wasting any time. I also visit this website whenever I had to gift dresses to my friends as I can easily find many dresses within my budget. Their shipping is really fast. Overall i am satisfied with there product quality and price.
I also have recommend this website to my friends and they all are happy with this website. I have great experience with this website.
Date of experience: July 14, 2014
I ordered something for Father's Day and it was marked delivered but I didn't receive it. So I emailed them to let them know I didn't receive my package. They emailed me back a receipt saying it was delivered and that was that now I'm out of 40.00 dollars
Products used:
3 men’s short sets
Date of experience: June 12, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I placed an order with SHEIN, and while I was semi impressed with the clothing, I did not like the shoes at all. I returned them - it took SHEIN four days to have the item picked up, it was delivered, and now I have to wait another 14 days for my refund of $23.04. I have never heard of this ludicrous return policy from anywhere else. I bought and paid for the items. As a customer, I am entitled to return any item and be reimbursed. SHEIN is using my money. Needless to say, I won't buy from them again after I receive my refund.
Date of experience: May 12, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I finally received my order, i didn't know that it takes 30 days to ship an order to south africa, i got my order and everything went well, its perfect clothes and fits well. I would definitely order again..
Date of experience: February 7, 2020
Dear Rudzani,
A member of Shein's US Team has sent you an email from dispute@shein.com. Please be sure to check your emails Spam folder in the event it was filtered.
I have been on-line for over 3 hours and cannot figure out how I'm supposed to print a label to return an item. I paid $1.99 for free return shipping also. There is not an option to print a label. Would you please explain clearly how to print a label. Your instructions are VERY misleading. PLEASE HELP!
Linda Stenson, *******@yahoo.com/
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 25, 2017
Dear Linda,
Thank you for ordering from our site and we are so sorry for the unftness.
You can download the free return label in your account. Just follow the instructions in the email we sent to you.
Hope that helps and apologize again for all the trouble.
Thank you for your support.
Great deals always. This is my 3rd purchase from here and yes they made me happy and i thought i should publish a review. I want to talk about three major point i like most about them is they are fast in delivery. Great in quality and yes they got huge collection. Will use them again if they can maintain this quality
Date of experience: October 29, 2015
I got my sweater from them and I absolutely loved it!
It was of great quality, and looked even better than the it did on the website.
I would order from them again, and I would definitely recommend them to my friends.
Date of experience: November 25, 2014
I really hope this site is not a scam, i order for some clothes for 2week, I still can't track the day of delivery. And the site state 5 to 7 days shipping. And also the message sent to me say they will send me update 5/7 working day.
Tip for consumers:
When ordering from this have it in back of your mind you will not get your item when needed.
Date of experience: November 30, 2014
Dear customer,
Nice day!
We sincerely apologize for any inconvenience we have brought you and the late order.
We have contacted with the production sector, they have prepared your items well. You items are ready to ship out.
It may take 7-8 days. Once the clothing have been sent, we will give you the tracking number.
Please wait patiently.
If you have any other problem, please do not hesitate to contact us with any questions or concerns with this email:dispute@sheinside.com
Have a nice day
I am really happy with the service of sheinside. They realy do care about there customer and they are very polite to there customers and they are very fast on delivery overall found them great keep up the good work thanks
Date of experience: December 15, 2015
I've only bought a few things from shein, but everything I've bought has been awesome! Their shoes are so cute and true to size; their clothes are cute and affordable! They are awesome at getting back to you and always do their best to fix and mistakes or mix-ups!
Date of experience: May 6, 2017
My order is delayed since last one week although the order is already in ccu dispatch... The guy from customer service intentionally delayed my order. And wrote customer requested for future deliver this was an very regretful experience plz take action
Date of experience: October 2, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Order on the 14 december 2021 and dwlivery date was 02 jan 2022 to 05 jan 2022. I tried calling the logistic company which is buffalo nd i did not win even today. Today when tracking the parcel it says delivered nd i did not receive anything.so i would like to know if it was deliveres who signed for it and when was it delivered even tried returning the order for me to get my money back but still not winning they are saying it will be at my own cost to return it at which i wont afford that
Date of experience: February 8, 2022
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Placed an order on April 13 th, order was suppose to be delivered on April 21-22. Have not received it. Total Scam. What they have on their tracking, is not what it says on the USPS tracking. It shows it arrived at a local courier. But USPS says they were only contacted and it hasn't shipped. Lies! I want a refund.
Tip for consumers:
Do not buy from SHEIN. It’s a load of crap
Products used:
None it was never delivered
Date of experience: April 24, 2021
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
First-time I'm using Shein and I bought 19 products and all of them arrived at the same time in the same bag, within 2 weeks. I am beyond impressed by the cheap prices and some of the stuff is actually good stuff. I wish I didn't start to shop at Shein, now I feel this has turned me into a Shein addict LOL. So yeah, I recommend Shein 100%
Products used:
Wigs, jewelry, makeup, swimwear etc.
Date of experience: June 27, 2023
I placed an order Jan 20th and and received an email with my order # and a Tracking # and have not been able to reach a customer service agent.it says I have no order but I do have my order # and they did take my money of 29.00
I just would like my order if not a refund. This co is not customer friendly it is poor. Sad that they don't have customer service to resolve delivery issues.
Date of experience: February 28, 2023
Hello, Thanks for your comment. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
It's been 4 days since I placed my order, it still shows processing (to be picked up). I choose to purchase off this site because I needed a dress for an event that I've next week and it said it would be delivered between 4 to 7 days (express shipping). I dont know who to contact and or what to do. My order number is GSHM6300F000MC4
Date of experience: March 11, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Really all dress of Sheln are awesome. I bought a lot of dress from here and I satisfied to all dress. The quality of the dresses are best and price is also low. In one word, it is best. I strongly recommend anyone for sheln.com. Thanks Sheln
Date of experience: November 25, 2015
For me actually I had an awesome customer experience with SHEINSIDE. Their varieties and styles are amazing. I chose Blue Sleeveless Vintage Floral Jacquard Dress for my girlfriend for our family trip. It has an amazing design and with marvelous color combinations. I was looking for such varieties and I only found them on SHEINSIDE. Although it looks bulky she says it's very comfortable. I also thank to their customer service for helping my inquiries which I never expected such explanations. And they have amazing discounts with awesome products with best customer experience so that I highly recommend it for anyone.
Date of experience: December 30, 2014
There was no paperwork, i. E., order receipt or return label enclosed with the item. The top had no size label, fabric label, and the fabric was tissue-paper-thin, the top was not sized according to on-line description. Unable to contact anyone to submit a refund request...
Tip for consumers:
I would NEVER AGAIN purchase anything from this company; it is dishonest in its advertising.
Date of experience: May 12, 2018
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered only 1 item in order to try this site, I was surprised with the quality of the item! It was very good and the size was perfect! I received my item after 1 week.
PS: For the size you should see the comments of the people about the size on each item.
Date of experience: March 14, 2018
Really i am impressed with the quality of the products and workmanship is good for most items. Long time buying experience has taught of me to differentiate between the high quality and low quality products and with the experience i gives assurance that the quality of the product and also service of SheInside is best.
Date of experience: September 5, 2015
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.