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SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.
This company responds to reviews on average within 10 days
I've been waiting for my doorbell placed order on July 7th I placed a few small things in between no problem! Now there's a problem because I'm suppose to contact the seller well guess what they're in China. Either its still coming which could take up to 12wks maybe I've been ripped off either way. My experience with this company has not been positive and I wouldn't recommend it to anyone! I wanted this doorbell to provide some kinda security for my family but not 3 mos from now & I want to order 1 from Amazon but I may still get this one this company has put me in a precarious position and it's very wrong good luck
Tip for consumers:
Where the products are shipped from I would have never purchased the doorbell because I wanted it quicker for security purposes
Products used:
The green wire for my plants and a tool that relieves itching after bug bites still waiting on the doorbell that I ordered on July 7th
Date of experience: July 26, 2023
Fashion comes and goes, and everybody wants to have the latest trend with not having to spend their entire income. SheInside for me has been a great option. I have found a lot o pretty weareble things, even my civil wedding dress, that didn't cost me a lot.
I always take a tour for a few weeks to see all the new things that come in. Get things inside my cart and pull out some other, until i feel my cart is perfect for what i need. I have received a couple of this out of size (2). But since I don't live in the US the returning process is pretty difficult, so my 9 year old nephew wins them jaja!
From were I am, is a perfect solution for new clothes, so it has worked perfect for me! And every time a i need something, I buy it with a lot of time ahead, for the shipping time, and then the extra shipping time to my country. So it's a matter of being organized :)
Date of experience: May 4, 2016
I spent about $86. I put my PO Box, which they say they don't deliver to PO Boxes, but delivered one item in my order to the PO Box then sent everything else to my old address. Why would you do that? I don't live there. I didn't use that address for a reason and the 2 other times I used a PO Box I was able to pick up at the UPS store so basically now I'm out $86 for nothing because you guys shipped my stuff to an address I didn't put down. Very disappointed and probably will not use this company again because of this.
Tip for consumers:
They don’t help you at all.
Products used:
I didn’t get any of my order
Date of experience: January 27, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
So in may 2023 I ordered 3 lots of clothing I got nothing! I was told several times that they were delivered but no proof. I have been fighting with them since. I got 1 refund & then they sent me a checkmark with REFUND!
For the other 2 orders. Nope no refund. Now they r ghosting me. Also, the names the customer service go by is kinda hilarious, Rice, i dont believe u. DO NOT TRUST THIS COMPANY!
Tip for consumers:
Worst company
Products used:
Nothing. Got nothing
Date of experience: December 20, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I'd give zero for rating. Don't order clothes from this company for a variety of reasons. I was told great clothes. I ordered, paid & got NOTHING! I've been fighting with them for 5 months. I received some money back, a gesture. But the rest? I keep getting form letters from a variety? Of people. I have no faith in people who r named after food, rice, banana lol, etc. This company us not legit! DONT WASTE UR MONEY!
Products used:
Got nothing
Date of experience: October 8, 2023
I ordered clothes on the 23rd of June and I still haven't received them and after all that waiting they told me they are sending it back to the buyer. This is the second time this has happened and they only refund the money back to the website so u can buy more of their clothes. I really wanted these clothes but I guess this was all a scam and they just took my money and are never going to get me my clothes.
Date of experience: July 15, 2016
Hi dear,
Thank you for ordering from our site. We’re truly sorry for letting you down.
We apologize for all the disappointment and inconvenience you’ve been through, and we’re doing the best we can to make everything easier for our customers because we know there’s still a lot for us to improve.
The money of your wallet can be used for shopping on our site and also can be withdrew to your credit card.
We are processing your items and we will resend them as soon as possible after they were prepared well.
Apologize again for all the trouble.We never want to lose you friendly relationship with us. We want to give a $2 off coupon for your next purchase, the coupon requires no minimum purchase. We have sent the code to your email. You can check it later.
Once again a great experience. sheinside.com is really great! And their collection are awesome. Exclusive collection with reasonable price. One site for everything. This is the site where I can find anything. I just go to sheinside.com for order anything. I ordered a Boot last week and it is just awesome. It just look likes the picture. My Order number is: OER4813. They delivered the product just in time. Good service.
Date of experience: January 12, 2016
I actually had a positive experience with this site. I wanted a few coats for my wife, I'm a guy and don't really like women stores so I just order online. Here the prices were GREAT, especially on coats... it seemed much better than in stores and I even saved 30% off on my first order. They also had ALOT of nice variety to choose from, so I got a few and though I was a little worried about quality, they were great, just like the pics... and arrived right on schedule, I had my items shipped in 24hrs if that helps.
Date of experience: June 16, 2015
They didn't answer the tickets, I have canceled my order in the same day because my daughter is polyester alergics and she didn't see the fabrics details so I have to cancel it but they didn't give a any reply. I really want to by item from then made with Cotton but I don't trust this site anymore.
Date of experience: September 6, 2016
Hi Renata,
I have checked your order, and it shows we have already process the refund to your wallet, please login our website and check your wallet, and you could also withdraw cash to your card directly.
If you have any other question, please do not hesitate to contact us.
I love sheinside. I buy from that store all the time. Ive bought dresses, jackets, and jewelry. I have been impressed everytime. So when I needed a new dress for a party, I came straight to sheinside. After perusing through everything. I chose a yellow black long sleeve bodycon floral dress. It was beautiful and on sale. I recieved it very quickly after ordering it and I recieved many compliments at the party.
Date of experience: September 12, 2014
I have order over $100 worth of dresses for an upcoming holiday. All items had 25h shipping and I had chosen expedited shipping. It has now been 3days my order is still processing and I'm going on holiday in 24h.
Disappointed while still hoping for a miracle that the package arrives tomorrow before I leave. Based on written reviews I hope to be able to revise my review with a positive feedback upon receiving the clothes.
Thank you
Anna
Date of experience: March 22, 2016
Hi Anna,
Thank you for ordering from our website, we apologize for the delay.
Yes, the 6 items you chose were all supposed to be able to be shipped within 24 hours, but one of the purple maxi dress you ordered happened to be in great demand, thus there was a delay for our suppliers to get it ready for shipping, we appreciate your understanding.
The order was finally shipped with DHL express shipping and we’ve seen that it was delivered on April 4th, we hope you would enjoy what you received.
Sorry again for all the trouble you’ve been through, we hope you enjoy your next shopping with us.
Purchase a beautiful pair of shoes for my Fiancée and she absolutely loved it. I honestly was expecting a shoe of substandard quality however when this shoe arrived I was amazed of its quality. Not only did it arrive on time but it was flawless. I am definitely going to make this my number one website for gifts for my Fiancée.
Date of experience: September 25, 2015
I had a wonderful online shopping experience with shein.com. I ordered a gray dress, and it arrived even faster than anticipated. It was easy to place an order and the dress was exactly what the pictures looked like. It's super flattering and I couldn't be happier with my order.
Date of experience: October 5, 2015
Its almost been a month now, shein app is not working i m unable to track my order plus shein customer service is worse, they are not even responding. I mailed them many times but they just send the machine generated mail in response which didn't answers to my question and shein links are not even working, i also msgs them many times on social media handles but they didn't resolve my issue and not even telling me that when i m going to get my packages or not goona get them. Shein is the worst site ever for shopping.
Date of experience: July 21, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
More than 14 days happened and i havn't received things i ordered and now shein app is not even working so i m not able to track my order, your customer service is worse i mailed it many time before as well but there is no reply. I placed order on 23rd june and second order on 25th june. The last time ur tracking system says uplift confirm on june 30th, and from so many days there is no response it is not going anywhere. Please tell me when my orders gonna get deliver or if not so how should i get my money back. Shein is the worst online platform ever i think this is the last time i ordered because there is no response and your company is scam. You are such a bad people not even delivering, not responding, not giving money back, you guyzzs don't know how a person earns money and you are looting and fooling them by taking money and not sending items, u people go to hell.
Number: **************
Package status: null
30 Jun 2020 00:00, Manifest Uplift Confirm, Sorting Center
26 Jun 2020 20:58, Check In Scan, Sorting Center
26 Jun 2020 08:00, Shipment data received,
===================================
Number: **************
Package status: null
30 Jun 2020 00:00, Manifest Uplift Confirm, Sorting Center
25 Jun 2020 21:38, Check In Scan, Sorting Center
25 Jun 2020 03:28, Shipment data received
It is not showing any package status for both the orders, why is it so?
Date of experience: July 10, 2020
My wife picked out a couple of shirts on this website and I ordered them for her birthday. I had no issues receiving the products on time, but I ordered quite a ways in advance. She was extremely happy with her purchase and has already picked out a few more items for her wishlist. And I was very happy with the price, so it was definitely a win win situation.
Date of experience: November 27, 2014
I bought a pair of shoes and they aren't the true size. Not good quality. I had problems to return it. When I did, I discovered that I have to pay the shipping. Not more Shein. I prefer Amazon. Was the first time buying here, and the last one. Bye, bye
Products used:
Shoes
Date of experience: June 7, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I placed an order on June 20 and until now it says processing. I contacted the customer service and they asked me to send my last 4 numbers on my card and a picture of a national ID or a diving license! I do a lot of online shopping and this is the first time that i get this reply! And the bad thing that they have warned me if i don't send them these details (WITH PICTURES) they will cancel my order!
Now i'm really worried about all the money that i have spent I wish i read more reviews... I hope they are not spamming me!
Date of experience: July 8, 2016
Hi dear,
Thank you for ordering from our site. We are truly sorry for letting you down.
To avoid unauthorized transactions and ensure the payment security that we ask you to provide payment credit card(last four numbers and card holder’s name) and the photo of credit card holder’s personal ID or passport or drive license(show us the name). Hope you can kindly understand it.
Your items have been prepared well. We will ship your items out as soon as possible.
Apologies again for all the trouble. You can contact us if any problem.
Sheinside is an awesome company. This company has a whole alot of variety. It is a one stop shop for all of your clothing and accessories. The site is easy to go through and they always have awesome sales. I have made several purchases. I have bought dresses, pants, tops, scarves, and accessories. My last order, I purchased two pair of pants, a top and some scarves. I put the order in and received the items in about 2 weeks. Everything came together neatly packaged. All the items fit well and the material is very comfortable. I loved the scarves. I highly recommend this site.
Date of experience: October 25, 2014
I placed my order on July 15, paid for "expedited shipping" and I still have not received my ONE item I purchased. I contacted customer service 3 times and I just get the run around. The tracking webpage gives me no information whatsoever on my package location let alone when I am going to receive it. Earlier I live chatted with 'HONEY' and she told me the same thing other representatives have told me, "Expedited shipping is 5-7 working days and the item was shipped out 7/17/17 and that they are sorry", Its been 9 working days and nothing. Total let down.
Tip for consumers:
Order at your own risk
Date of experience: July 28, 2017
Hi Stephanie,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is LW56682XXXX, you could check through the link http://www.17track.net/en/.
The package was delayed at the customs, we will urge the shipping company to accelerate the process, please kindly wait a few days.
We will certainly help you to solve this problem.
Waiting for your reply!
The selection on this website is amazing. I have never seen a better selection of kimonos in my life. The website is easy to navigate around, and I think that it is fantastic. I ordered the Purple Long Sleeve Sheer Embroidered Lace Outerwear. I have yet to receive it, but it looks super comfortable. I'm currently looking at shoes to order for my mom. I am thrilled to receive my purchases, because we don't do much online shopping in my house. But this store is the best! I cant say it enough! I cant wait to receive what I ordered!
Date of experience: December 23, 2014
I absoulutely LOVE SheInside clothing and accessories! They also have the best prices and so many sales all the time. The quality of their clothes are great and very true to Size. I have dealt with having to do returns before and that goes so smoothly with SheInside! You have to check out the site!
Date of experience: December 27, 2014
People please think twice before buying it this people dont care about there customer there return policy is hell i orderd 7 items in which three are perfect and three i have to return i tried each and every option to contact them bt they dont have any customer care i m fed up from last five ays to try to contact them bt no response please think thrice before ordering any of the product from this website
Date of experience: September 27, 2017
Hi Vivana,
Thank you for ordering from our website, we are so sorry for letting you down.
We checked your order, our customer service has provided you the return address, please return the items back to us, and send us the photo of return receipt, we will refund you the return charge.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
Hi Fanny,
My order number is ZYP*******.
I just got told by someone named DORA on your team that my order is still pending as the warehouse system got upgraded recently (?)
And now you say that the order has been shipped yesterday? When I put my tracking number on the website, I get no information... Is this even a real tracking number?
I need information about where my package is, and how long it's going to take for the package to get delivered. I want all the details.
Thanks
Date of experience: May 11, 2017
Dear Nayantara,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your package.
We checked your order, the package has been shipped out on May 11.
The tracking number is 55510495XXXX, you could check through the link https://www.dpex.com/.
Normally, it takes 5-15 business days for the shipping, please kindly wait a few days.
If you need any help, do not hesitate to contact us.
I usually shop at House of Frasier, and ordered a dress that had only a size 10 left. I wear a 12 and researched the dress to find that sheinside had one in my size. On line ordering was no problem and I received my dress within 3 to 7 days. I would order again.
Date of experience: April 20, 2016
Don´t buy anything to these guy, the deliver service sucks. I ordered clothes back in July 2016 and I still don´t know where my order is. I openened at least 10 tickets and they sure answer within 24 hours but just saying "Have patience" or "Your package will soon arrive" and when I got damned tired of waiting and finally asked for my refund then they told me to check with my country Post, which i did and it turned out that the package was presuntedly delivered in december 21st (trust me, it was not! I was at home those days because it was christmas vacations) but returned because no one received it. When i contacted my country´s Post, they told me only SHEIN could open a ticket to see where the package is. And I told them but they didn´t did anything, so they won´t give me my refund nor help me get my clothes... The worst mystake i´ve ever made.
Date of experience: March 2, 2017
Dear Cecilia,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, and we have processed the refund to you on February 24,2017, but the bank may need 10-20 business days to process the refund, please kindly understand.
You could check with your bank with the reference number 15438647056XXXXXXXXXX. For more details, please check your email.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
I am very disappointed because I have had to sign up with two different emails just to see if I could fine my order. They took the money out of my account and I still do not have the dresses I ordered over 3 week ago. I ordered them on Dec 7th 2015 it is now Dec. 21 not response by email and when you click to chat it doesn't work. I am so pissed. And of course you cannot call them. I hope they read this and my email address is *******@gmail.com
Date of experience: December 21, 2015
Dear customer,
Nice day.
Sorry for all the troubles we have brought you.
But we are a little confused why do you need to sign up with two different emails. Is there something wrong with your order?
We have used your email address to check for you, and found that you placed two orders on our web before. We have shipped your order CZK5444 on Dec 8th, the logistics information shows that your package has been arrived at your country. You may received it very soon. With regard to order KCC5422, it is still under processing. As it sells well, we need more time to stock this item. Once the items stocked well, we will arrange the shipment for you as soon as possible. Hope you can kindly understand us.
We sincerely apologize for letting you down, but we did not do it intentionally. Which email address have you contacted us? We need to confirm with you. As we are the online shop, you can submit a Customer Service ticket directly, our customer service will help you solve your problems. Hope you can trust us and give us one chance.
Waiting for your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best regards
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.