- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Backed by the National Science Foundation
- For Business
SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1951st among Women's Clothing sites.
This company responds to reviews on average within 10 days
I was pleased at the selection of long-sleeve dresses on the website; as they are my favorite fall item. I was able to find a slouchy black dress, not too short, with shoulder holes that show off my tattoo! The dress fits very well, not too form-fitting and not too baggy. Easy to accessorize (I make jewelry, and am very fond of my adornments)- looks particularly nice with a belt cinching at the waist. All in all, I am very pleased, as the piece is also currently on SALE for like, twenty bucks. What a find!
http://www.sheinside.com/Black-Off-The-Shoulder-Long-Sleeve-Casual-Dress-p-*******-cat-1727.html
Date of experience: October 8, 2014
Ordered £45 worth of clothes. Very poor quality and sizing. Returned to adress given by Shein had to pay £6 to return. They say return is lost and never recieved. So lost £50. Very angry at being taken for a fool. Never again.
Date of experience: July 1, 2017
I placed my order a week ago and received a tracking number which has no status update for 3 days. I checked my Shein account and has no order history and their live chat keeps giving me automated standard responses. I got worried so I checked for the reviews and what do you know... THEY ARE FREAKING SCAMMERS! I should have known better. If I don't get my order within 7 - 13 business days as they said, I am so requesting a refund and telling everyone around me not to even spend a cent at Shein. Wish me luck.
Date of experience: July 26, 2019
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I placed a order and paid for it over two months ago and I have not received anything. I can't get ahold of anyone so I'm going to let my bank and the BBB know this is a scam and so called company that keeps your money and don't send orders.
Tip for consumers:
Don’t order from this company. I didn’t receive anything I ordered and I ordered several items.
Products used:
I haven’t received anything so how am I supposed to use them?
Date of experience: January 15, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
What a shame. I had my vacation plan and i ordered cloth form this website, during checkout it was showing delivery date different and when i placed order it was showing different delivery date. If I had known that its not going to deliver my cloths for planned vacation, i would not have had placed my order. My order number is GSON2P*******BRW, and i am still waiting for my cloths. What a fraud website with one way communication. You can not contact them if you have some problem. Its sure i am not going to order anything from this website... deliver my clothes before 17 june of worth 90euro or anyway you ruined my vacation..
Date of experience: June 13, 2022
We are very happy to receive your review, we found that the package is delivered after checking, if you are satisfied with us, please feel free to adjust the star rating that you think is suitable for our service, thank you!
Just saying... after posting here about shein, I had a bull sh*t response about why this and that had gone wrong. Then I was told on my private email that their "warehouse was moving" and they couldn't possibly send me a return label so I needed to go ahead and pay full price for it myself and they'd consider re-embersing me for the $67 plus return shipping I WASTED on the order. They do everything possible to drag it out and stop customers from getting what they order. What a ripoff
Date of experience: July 8, 2016
Hi dear,
Thank you for ordering from our site. We are truly sorry for letting you down.
We apologize if our customer service team didn’t perform the way you hoped would.
We cannot get any effective information through the order number you provided. Please give us your correct order number that we can help you as soon as possible.
We usually provide free return label or cash compensation according to the reason and the address of return.
You can contact us if any problem. Please remember that you are our precious customer, we promise that your problems will be solved perfectly. Hope you can trust us again.
They sent me a FedEx tracking number within two days, which was great! But... it's been "pending" and on "Label Created" for a week. Super frustrating. Shouldn't take this long to send the package to FedEx to ship to me.
Date of experience: March 2, 2017
Dear Nika,
Thank you for ordering from our website, and we are so sorry for keeping you waiting.
We checked your order, now the package is on the way from our warehouse to the Fedex US center, the shipping company won't update the tracking information until the package arrives at the fedex center, normally it takes 3-7 business days, please kindly understand, and we will also contact the shipping company to accelerate the processing and ship the package to you as soon as possible.
If you have any other concern, do not hesitate to contact us.
I took a chance and ordered quite a few items from Shein.com, I was worried that due to the very cheap prices of the clothes, I would receive some very cheaply made items. However I was proven wrong! The clothes all came at once, and arrived within 2 weeks from ordering (to Canada). The clothes are all true to size and made with very comfortable fabrics. The blouse I ordered came in a typical linen fabric, etc. The clothes that I ordered with prints on them came with clean accurate and well thoughtout prints. Overall I am very pleased with my experience. The only thing I didn't like was the buttons on one of the 3 dresses I ordered were slightly misaligned, this was the only blemish in any of the clothes I ordered. I will definitely be shopping here again!
Date of experience: October 12, 2015
I have ordered 3 thing off this website i live in the uk and its been well over three weeks and ive tracked my order and its been in china and canada i live in the uk so where the hell is my order i am extremely disappointed as my partner ordered something from china ffs and its came before this can u tell me whats going on and when i will receive my order pleaseeee?
Date of experience: April 25, 2015
Dear customer,
Nice day.
Sorry for the late reply and we sincerely apologize for the waiting time.
Generally speaking, we need 5-7 business days for processing. Your items of order CZK3465 has been sent on 23 April. And you have mentioned that your package has been in china and canada, actually it is in transit.
We have checked for you, the logistics information shows that your parcel arrives in collection center. Because the tracking company needs time to update the information, you can search the logistics information after several working days. Hope you can kindly understand.
And sorry to hear that you are disappointed with us. You are our valuable customer, it is our responsibility to give you the happy online shopping experience. We will improve the quality of our service in the future. Please kindly trust us.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best regards.
Be very careful when ordering with SHEIN, they are scammer! I ordered qty 2 for some products, I paid for 2 but only received 1. SHEIN insisted that I received 2, refused to assist further and requested me to contact bank to dispute the entire order. Avoid at all costs!
Date of experience: April 23, 2023
Hello,
Thank you for taking time to leave your review and we are sorry that you did not receive all of your items.
Please contact our customer service center via this link https://www.shein.com/robot?page=navigationBar. Please enter 【Contact Agent】and submit a ticket. We'll offer a proper solution for you asap.
Look forward to hearing from you❤️
SHEIN
What a best experience for me. I ordered a dress last week from Shelnside but i wondered with their quick response and fast delivery. I really impressed with their customer support. Thanks Shelnside for your great service.
Date of experience: October 10, 2015
After ordering a number of items which were completely wrong sizes (They are based, made and sent from China) and in their sizes. Not great for a 6ft female! I have sent the items back after having to pester the company to get the return address and surprise surprise they are beating me around the bush at the receiving end and acting as though the package I sent a month ago hasn't been received! DO NOT BUY FROM HERE! They are a complete scam! I even received trousers with no button holes!
Date of experience: April 23, 2015
I am really happy with the services by the SheInside. Several days before I have ordered a Gadget and get it within time and with described quality. Tems have arrived in perfect condition each time, and in packages suitable for each item. It's always been speedy, and I LOVE the free shipping!
Date of experience: September 2, 2015
I was satisfied with my purchases and the quality was expected for the price paid. No trouble with shipping or sizing.
Previously, I was scammed. Thought I was ordering from Shein, but obviously not. They got my money and I never received any merchandise.
Date of experience: April 7, 2023
I often buy from shein the prices are great for what you get ive only ever had to return an item once only because it was too big. They refunded me the day after they recieved it back which is good concidering it says up to 9 days for refund. Some clothes arent as good as the picture shows but if you check reviews first some show customers pictures then decide if you want to buy the item.
Date of experience: March 5, 2020
I bought a dress from sheinside last month and i received it last week. It is comfortable to wear and fits me perfectly. The shape and the color just as the photos shown. Very satisfied with my purchase experience with Sheinside! I'll do it again and I strongly recomend it!
Date of experience: November 21, 2013
SCAM! DO NOT BUY FROM HERE! A complete let down. I was absolutely messed around and given several email all with conflicting advice. One email stated that the order was delayed due tot eh busy time of year, another said it was just waiting on one more dress, another said it was printed and ready to ship then customer service told me they had to print the postage address and that printing it would take 2 days. I ordered it all on the 29th of November and currently all I have is a two different tracking number and neither of them work for anything. I have been blatantly lied to and they even have had the disrespect to ask me to remove an earlier complaint before the issue is resolved. I wish no stars was an option. DISGUSTING! SCAM!
Tip for consumers:
DO NOT BUY FROM HERE!
Date of experience: December 22, 2014
Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
We have contacted our suppliers and they have promised that they will meet all our future orders promptly. We will monitor this very carefully as we wish to give our customers the best service possible.
Your tracking number is 555007041083, you can track on http://www.tollgroup.com/toll-global-express-track-trace. But the logistics information updates slowly.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: dispute@sheinside.com
Have a great day!
DO NOT BUY FROM THIS SITE! Wish I had researched the awful customer service, shipping, and quality of these items before I spent so much money. Ordered $100 worth of things and received 2 items probably $20 worth. Customer service is an absolute joke. Is a scam. They will take your money and not deliver you all of your items. Shipping is awful also. Ordered express shipping and took over a week. Have never been more disgusted with a company in my life. Contacted them multiple times with no response. Company should be ASHAMED OF THEMSELVES
Date of experience: September 8, 2015
Dear customer,
Nice day.
Sorry for the late reply and we sincerely apologize for all the inconvenience we have brought to you.
Generally we need 3-7 business days for processing rather than 3-7 days. We have checked for you and found that some of the items in your order are selling very well, so we need more time to process. In order to save your time, we ship part of them first to you. Once we prepared the rest of the items, we will arrange the shipment for you as soon as possible. Hope you can kindly understand. Sorry for that. Hope you can accept our sincere apology. Sorry for bringing you such negative impression and sorry to hear that you are not happy with our customer service. Due to time difference before, we could not reply to you in time. But we believe that when our colleagues see your email, they will reply to you as soon as possible.
Please remember that you are our precious customers, We always put your satisfaction in the first place. All your problems and worries will never be neglected. We will try our best to help you solve your problems and provide you with better experience than others. We will do better in the future.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
Eventhough its based in China, in the US its illegal to alter reviews and also have a bribe to encourage positive reviews. There is no reason why you read negative reviews mentioning defective, cheap, came damaged, and they have a 5 star rating. Some of these reviews mention they give an item 2stars and on top it says 5. Also, don't get there clothes if you have actual breasts. All clothes in plus are for Bs and Cs, not DDDs
Date of experience: May 20, 2020
Dear REBECCA,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - REBECCA G".
I hope to hear from you soon.
Hello wrote a review about a week ago. I order clothes nov 30th and did not receive any tracking number or conformation. I finally received a tracking number on my order 5 days ago and the tracking number is FAKE! Where is my order!? You guys keep lying to your customers.
Date of experience: December 21, 2014
Dear customer,
Have a nice day!
Over the last two months， we have had some problems with the supply of these items. We apologize for the delay. We have contacted our suppliers and they have promised that they will meet all our future orders promptly. We will monitor this very carefully as we wish to give our customers the best service possible.
Your tracking number is 9274899996307770770947, you can find logistics information on http://www.ec-firstclass.org/Details.aspx#. But the logistics information update slowly. Hope you understand.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: dispute@sheinside.com
Have a great day!
The WORST online shopping experience I have ever had. Do NOT bother with this site. I have been waiting well over a month for my purchase. I have contacted the website's customer service e-mail TWICE and have not gotten a reply. Tried contacting the "Online Help" chat... NOT helpful. Told me to track the purchase and ignored anything else I had to say. Absolute GARBAGE.
Date of experience: November 19, 2013
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
My items were ordered being on may 2021. I got a email saying delived. The 3 possible tracking numbers dont work at all. Only with DHL shipping. Which is horrible. It says my package would be delivered sunday then monday then tuesday and so on. It is now Friday. I PAID FOR EXSPRESS SHIPPING! DHL said my package was delivered online. Then calling they say its out for delivery. So i call USPS because DHL said thats who had my package now. And they said there is no such tracking number. Now this maid of honor in 2 days does not have a dress.
Date of experience: May 20, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I ordered 3 items (large) I was at first impressed with the pretty tops, how wrong could I be, two I could hardly get over my head if they were for a 12 yr old would have been fine. I contacted the company and they sent a pre paid return label, all fine so far until I went to thelocal post office they refused to accept it as it wasn't on their system, I then had to go to the main Po who reluctantly agreed to take it but couldn't give me a receipt and no guarantee of getting it back to Belgium. Several emails later to the company I finally this morning received a email saying my account has been credited only to find £14 instead of the £27 I had spent. Be warned.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 6, 2017
Thank you for ordering from our website.
The sizes on our site are not standard US or UK sizes, thus we have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.
Please do not worry, our customer service will check with our warehouse and help you to solve this problem.
If you have any other concern, do not hesitate to contact us.
Tonight I went to use a 40% off code and purposefully ordered $55+ so I could use it. I got to check-out and applied the code. The site said I had used the code successfully, but NO money was deducted from my total. Nowhere on the site does it say that the code is on full price items only. I have to assume the 40% was off the original price which was shown at the top of the charge display. This is deceptive and I suspect it is illegal. I went to find customer service and couldn't find a link or a phone number. This is dishonest.
And as I read these shipping complaints, I feel like I am lucky.
Date of experience: August 6, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for all the trouble.
The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it can not enjoy the coupon discount any more (the price will not be lower). Hope you can kindly understand it.
We provide our customers with online help. If you have any questions before making a purchase, you can contact our pre-sales service. If you have after-sales issues, you can submit tickets to us and our customer service will reply you within one business day.
Please send us (our e-mail address is dispute@shein.com) your order number or the email address you registered on our website so that we can help you as soon as possible.
Apologies again for all the trouble. Waiting for your reply.
I order some clothes from Shein on April 14 and now it still processing. No status update, no notice mail, no message. I ask customer service many times, they always give me the same answer (lack of manpower) and told me they marked my order as urgent so it will be shipped within 24 hours. They are liars. Shein is a fraud. DON'T BUY ANYTHING FROM THEM.
Date of experience: May 2, 2020
Dear Sarasa,
A member of Shein's US Team has sent you an email from dispute@shein.com. Please be sure to check your emails Spam folder in the event it was filtered.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi Valerie,
Thank you for ordering from our website.
As you mentioned that you returned the package on June 24, the package might be still on the way, and our warehouse needs time to process the returned package, please kindly wait a few days.
After we received the returned package, we will refund you as soon as possible.
Please do not worry, we will keep you informed.
If you have any other concern, do not hesitate to contact us.