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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.

  • Service
    1599
  • Value
    1493
  • Shipping
    1584
  • Returns
    1185
  • Quality
    1419

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
125
View ratings trends
1015
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How would you rate SHEIN?

Reviews (4,910)

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Reviews that mention popular keywords

customer service (1305) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user rickw833
California
1 review
0 helpful votes
  • Send Message
July 10th, 2023
Verified purchase

First off, sizes are incredibly small. The "Extra Large" men's t-shirts I ordered are barely "medium" size and shrink a lot in the wash. Returns are next to impossible. Avoid completely.

Date of experience: July 10, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience.
For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user mariak506
Thailand
1 review
2 helpful votes
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December 8th, 2020

I love all the clothes and accessories but the customer service suck! There is no phone number to call to and overall gets way too complicated when your order doesn't arrive.

Date of experience: December 8, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user alyssar2
Illinois
1 review
1 helpful vote
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October 18th, 2014

I wanted a cute pair of earrings for my daughter and the Blue Gemstone Silver Diamond Flower Earrings were perfect! I loved the design, and the coloring of the gemstone was absolutely beautiful. I was even more thrilled with the incredible pricing and surprisingly fast shipping that SheInside provided!

Date of experience: October 15, 2014

Thumbnail of user micaelad
Florida
1 review
0 helpful votes
  • Send Message
May 12th, 2016

So I'm reading these reviews that everyone is posting and i am legit scared and regretting that i ordered clothes from here, i love the items i picked out but if it doesn't come in time i might just have to cancel my order. I ordered Sunday May 8th and i need it May 19th, it honestly shouldn't take them that long to send out orders. If you don't have the items take them off your site. I order things from aliexpress and there in china and it comes within 4 days. Like really! Should i cancel or keep.

Date of experience: May 9, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,
Thank you for ordering from our website, we are truly sorry for keeping you waiting.
You placed on May 8 and it normally takes 6-8 business days for delivery. Please don’t worry, the order was shipped out on May10 and the latest processing just finished on May 14, so the package will be delivered to you very soon. Your tracking number is 61299992140425008198 You can get logistic information through this linking.
https://www.fedex.com/apps/fedextrack/
Apologies again for the delay, hope you will receive the order soon!

Thumbnail of user tiffaniewilliams83
Washington
2 reviews
4 helpful votes
  • Send Message
August 21st, 2023

I've ordered from SHEIN twice now. The second time my purchase was split into 2 separate packages. SHEIN uses UPS to deliver to USPS. Then USPS delivers to the house. The first 2 packages were marked delivered, but were actually never delivered until a day or two later. I have had this happen before with other packages marked delivered but not actually delivered. My 3rd package was again marked delivered, but had not arrived. I gave it a couple days thinking it would come, but never did. I reached out to USPS and all they could tell me was it was delivered because their GPS system shows the driver near my house. They then suggested file a claim, but since there was no insurance on the package I can't. I reached out to SHEIN, but no real customer service line and the CS bot isn't helpful. So, I filed a complaint via PayPal to get a resolution. SHEIN also said file a claim, BUT I CAN'T! Almost $90 down the drain! Never again!

Products used:
Na

Service
Value
Shipping

Date of experience: August 21, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user sarahf86
Jamaica
1 review
2 helpful votes
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August 1st, 2016

I placed an ordee July 17 expecting it to get here for August 6st because It's my country (Jamaica) independence day and I'd like something nice to wear.It took 10 days to ship (shipped July 27) and when i try to check up on my order I can't or postal service tells me my package is unavailable, what does that mean

Date of experience: August 1, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

You placed on 17 July including 4 items. The processing usually takes 3-7 business days. Your items were shipped out on 21 July and left Hong Kong for its destination on 27 July.

You should know that after we shipped out your package to the courier, the courier still needs to transport the package to the post office. Therefore, the post office needs a little time before updating the logistic information. Hope you can kindly understand it. We have checked it and the logistic information is still updating. Please wait a few more days.

Apologies for all the trouble and hope you will receive your order soon.

Thumbnail of user quintab1
AE
1 review
0 helpful votes
  • Send Message
January 18th, 2023

I ordered items and there were small then I returned them. Two weeks later they said I should use my SheIn wellet beacuse I can still exchange my iteams. But they failled to pay me back my money now they say I have to pay. Pls improve your service and your email is not responsive. Bad service

Tip for consumers:
Don't buy with shein wallet

Products used:
Nothing I didn't use them beacuse they were small

Service
Value
Shipping
Returns
Quality

Date of experience: January 18, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user amanda.barnard65
South Africa
1 review
0 helpful votes
  • Send Message
October 10th, 2023
Verified purchase

I orderd over R 600 worth from shine it was bought and paid. After numourus emails nothing. Ek no response. Please where do I go now. It was delivered to wrong addres. I no response.according to them it was delivered in Bloemfontein. That was not addres provided... No help no feedback

Tip for consumers:
Online shopping is risky

Products used:
Nothing didn't recive it

Service
Value
Shipping
Returns
Quality

Date of experience: October 10, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello,
I apologize for this situation, but this is not the SHEIN site. Unfortunately, you have found a fake website representing SHEIN.
If you have made a payment, we suggest that you report the fraudulent activity directly to your card bank and ask them to help you initiate a chargeback as soon as possible. This is the fastest and safest way to get your money back.
Thank you for your understanding.

Thumbnail of user mirandar11
Colorado
1 review
9 helpful votes
  • Send Message
March 17th, 2017

We ordered the first order march 3 and it is the 15th, and I have not received them? The 2nd one was ordered expedited shortly thereafter, and we have not received it. We need it for a function on March 21. I accidentally pressed a of button online for the 2nd order which said the package was received thinking it would track my order? Will it come before March 21. I will delete this review if it comes?

Date of experience: March 15, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Miranda,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.

Normally, it takes us 3-7 business days to get the order ready to ship, please kindly understand.
For the first order, the tracking number is 653796XXX, you could check through the link http://www.dhl.com.sg/en.html.

The scheduled delivery date is March 17,2017, you will receive it before March 21,2017.

The second order (YXH10871), the tracking number is 612999912064XXXXXXXX, you could check through the link http://www.fedex.com/us/.
Now the package is on the way from our warehouse to the Fedex USA center, normally, it takes 3-5 business days, then the shipping company will update the tracking information and provide the scheduled delivery date.
Therefore, We are afraid you could not receive it before March 21.
For more details, please check your email.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user aoifek
France
1 review
1 helpful vote
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May 2nd, 2017

Ordered 2 dresses and 2 bikinis at the beginning of April, never received a confirmation email to say my items had been shipped so live chatted with their 'customer service' with 2 people that could barely speak English. Couldn't get a straight answer as to when my items would be shipped after 2 weeks so I cancelled the order, which seems to be their only solution to the problem. Got an email saying it would take 10-20 days for a refund. Yeah, that makes sense? Unless they're sending someone to the bank near my house to manually put cash into my account I don't see how on Earth it would take that long. Site is very strange and a complete shod. DO NOT ORDER FROM THIS WEBSITE.

Date of experience: April 30, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Aoife,

Thank you for ordering from our website, and we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your order.
And we have already processed the refund to your credit card, but the bank may need 10-20 business days to process the refund, please kindly understand.

Apologize for all the troubles, if you need any help, do not hesitate to contact us.

Thumbnail of user kristas4
New Jersey
1 review
8 helpful votes
  • Send Message
October 18th, 2014

If I could give 0 stars I would. I am certain all of the good reviews are from Sheinside or bloggers they send items to. I placed my $400 order on the 16th of September. Their site says it takes 5-7 days to process items and I was finally told after multiple emails that it takes 5-7 business days to process before shipping. So why are my items still processing a month later!?! I know they went on holiday for a week October 1st-7th, but they still should have been shipped prior to going on holiday. If my order doesn't ship within the next week I will be canceling my order and reporting this business.

Tip for consumers:
Avoid this site like the plague. Who knows if I will receive my items or get refunded if they don't arrive.

Service
Value
Shipping
Returns
Quality

Date of experience: October 15, 2014

Thumbnail of user mollym16
molly m. – SHEIN Rep

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user priyat15
India
1 review
2 helpful votes
  • Send Message
June 29th, 2019

One day before i got call for my order confirmation and i confirmed and i got message too that your order is shipped sucessfully and nxt day in the evening i got message that my order is cancelled without doing any cancellation. So not fare. I am not happy with this behaviour.

Date of experience: June 26, 2019

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user evav5
Netherlands
1 review
1 helpful vote
  • Send Message
December 12th, 2014

I ordered 5 bags for my store i am a wholesaler. On the website are pictures with the bag written perpum but on the bags i got is paprum and that means really strange things in my country, they dont refund but let me send it back to us and i am in Europe that cost me a lot of moneh

Date of experience: December 9, 2014

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear Ms. Eva Vlessing,
Nice day!
We are really sorry for the late order.
We have prepared your items well. But before we can ship your order, Sheinside has to prepare your products, do strict quality control tests and carefully package the items. It may take 5 working days to ship your items out. Once the clothing have been sent, we will give you the tracking number. Hope you can kindly understand this.
Sorry for making you wait a long time. We know that it's our mistake, we should not find any excuse. But in this two months, we have a lot of orders every day, and we have some trouble in shipment. We are improving our shipping speed now.

If you have any other problem, please feel free to contact us:)
Yours sincerely

Thumbnail of user melekt
Illinois
1 review
2 helpful votes
  • Send Message
June 12th, 2016

I ordered my 13 pecies of items in 5/26/2016. They sent an email that was included my order number PLP6963. I've been waiting for 11 days. My items haven't sent yet. They have not answered my last two tickets. I hope I would get my older. Otherwise I would have wasted my money.

Date of experience: June 10, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website, we are truly sorry for keeping you waiting.

You placed on May 27 including 12 items. They were shipped out on June 11. The tracking number is SIS1606031086 and you can get logistic information through this linking.
http://www.dhl.com/en.html

You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.

Apologies again for the delay, hope you will receive the order soon!

Thumbnail of user kims165
New York
1 review
1 helpful vote
  • Send Message
May 30th, 2016

So disappointed - I ordered a jumpsuit and two shirts thinking I would get it withing 3-5 days... I ordered it because I was going out somewhere special and thought I would receive it before the special dinner but I was disappointed. Everytime I checked my item ordered, all it said was processing... a week and a half passed by so I sent a message through chat and the operator answered. I asked when was my package coming and all she said was that it's on its way... When I asked when will I receive by she told me that the jumpsuit I purchased has been sold out... and that the factory no longer has the item. They will let me know when they restock. I don't understand how can you not let me know that it was sold out!? How can you not send me an email... No refund nothing. All she said was to wait. I would have never known that it was sold out until I sent them a message. Unbelivable! I just received the two shirts I purchased two weeks and a half & still waiting for the jumpsuit.

Date of experience: May 28, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

You placed on May 13 including 3 items. You have got the T-shirt and the crop top. The jumpsuit have been shipped out on May 25. The tracking number is 74899992140425931430 and you can get logistic information through this linking.
http://www.fedex.com/us/track/

I have checked it and it shows that your package is in transit and the estimated time of arrival is on June 2.

Apologies for all the trouble and hope you will receive the order soon!

Thumbnail of user sonalib3
New York
1 review
3 helpful votes
  • Send Message
October 6th, 2014

DO NOT SHOP HERE! I have been waiting for three weeks for a response. My order status says processing but even after waiting for three weeks and messaging them repeatedly I have not heard back from them. Horrible customer service.

Date of experience: October 3, 2014

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hello,
We sincerely apologize for any inconvenience we have brought you and the late order.
Your items really have been shipped. The tracking number is 1139059924. And you can track your items on this website: http://www.dhl.com/content/g0/en/express/tracking.html?AWB=1139059924&brand=DHL
The tracking history shows that your items has been arrived at HONG KONG - HONG KONG on Saturday, October 11,2014.
If you have any other problem, please feel free to contact us with this email: dispute@sheinside.com
Have a great day

Thumbnail of user sandrau1
Virginia
2 reviews
1 helpful vote
  • Send Message
August 1st, 2016

They shipped my order to a different address and when I wrote to them about it, they insisted that I went to my neighbor's place to look for it. I explained that I couldn't because I had moved out so it was just my former roommate in the house, but they kept insisting that I went to look for my order to my negihbor's house. Watch out, these people don't acknowledge their mistakes.

Date of experience: August 1, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for all the trouble.

Normally we send your order to the address you wrote on our website. We can not find any information with the order number you provided. Please provide us with the correct order number or the email address you registered on our site so that we can check it for you and solve the problem perfectly (you can send email to this email address:dispute@shein.com).

Apologies again for all the trouble. Waiting for your reply.

Thumbnail of user deliah15
California
1 review
6 helpful votes
  • Send Message
August 27th, 2019

I was really hesitant to try this Chinese retail store. I've had TERRRIBLE luck with Aliexpress and Chicme and I opted to try my luck. They're really working on westernizing their processes. I've noticed they've amped their marketing, their point-reward systems, and their customer service. I've been surprised at how quickly they're able to deliver expedited shipping as well.

Items are not always the highest quality. Many of their items are sheer. But they actually have a great return policy and when the items are good they're GOOD and inexpensive compared to designer stores in the U.S. I've actually had multiple positive experiences with them. I can vouch for their timely refunds. I return things in their original bags and I'm sure it makes it easier for them if order forms are included. I promise this is not a fake review. Try it!

Date of experience: August 22, 2019

Thumbnail of user jinakair
Connecticut
1 review
0 helpful votes
  • Send Message
December 27th, 2021
Verified purchase

I placed an order on December 8th and it was supposed to be delivered on December 20th or 21st. It is now December 27th. I still have not received my order. I wouldn't recommend this site to anyone. I tried reaching out to the site and the rep just issued a refund with out looking into the problem. The carrier says they never recieved the items. Shein rep never looked into it at all. I have learned my lesson. I will never shop with this company again. I waited 3 weeks for nothing. Don't waste your time people.

Tip for consumers:
Don't order! You will never receive it.

Products used:
I never received any of my items for my order.

Service
Value
Shipping
Returns
Quality

Date of experience: December 27, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user chiluj
Australia
1 review
4 helpful votes
  • Send Message
December 4th, 2015

I ordered1 month back, it didn't got it delivered yet. So bad customer service. The toll prioirity was saying the address wrote on the parcel is wrong. How can you guys be so irresponsible still we give you the right address. Whoever sitting in service, doesnt know english? Tottally disappointed

Date of experience: December 1, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
Nice day.

Thank you for choosing SheIn and sorry for all the inconveniences we have brought you.
Actually we have shipped the package to you according to the shipping address you offered us before, this incident is really out of our expectation. We did not know what happened. But SheIn is a fast-growing company, we never neglect your problems. If it is really our fault, we will be take on this responsibility and never shirk it. Hope you can kindly understand and trust us.
We noticed that your package has been arrived at your country already, could you please do the favor for us and take your tracking number to contact the TOLL service to pick up your package? Sorry for letting you down. And we are really sorry to hear that you are unhappy with our customer service, we sincerely apologize for that. Your satisfaction is our best comfort, we will improve the quality of our service and do anything that we can to meet your requirements in the future. Please trust us and give us one chance again.
Waiting for your reply.

If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Yours sincerely.

Thumbnail of user egrippa
Florida
1 review
1 helpful vote
  • Send Message
June 9th, 2023

I bought some pants and the shipping company Ontrac they use keep sending me text message requesting a code for the gated community. I don't leave in a gated community and there is not code needed.
There is no way to contact the shipping company. There is not phone number.

I tried contacting Shein and it is the same thing. Not phone number and it is a machine responding on the live chat. IT IS SOOOO FRUSTRATED. Never again.

Date of experience: June 9, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user wendya52
GB
2 reviews
2 helpful votes
  • Send Message
November 25th, 2017
• Updated review

I still havent had a refund from 11th September last year. Had a nice reply on this site and even had a phone call 2days ago from an American speaking lady. She tried to get my bank details but I said no so she said she would refund it back to my account that same night, but still nothing! Was this a scam to get my details? A very very disgruntled customer.

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 23, 2017

Rubbish company
November 23rd, 2017
• Previous review

Still not had my refund from 11th September!
Would never buy from this company again no after sales service no way of getting in touch with them. They take your money and want to give any refund.

Date of experience: November 14, 2017

Thumbnail of user rikenyah
Florida
1 review
17 helpful votes
  • Send Message
October 27th, 2014

This site is horrible. I ordered a dress on October 10th that stated it would ship in 24 hrs. I was hoping it would arrive on my birthday which was October 18th. Here it is October 24th and still no dress. The dress hasn't even made it in the US because my tracking number doesn't work. The website just keeps saying as of October 14th it's being processed in "Guangzhou." Customer service is horrible. They have my money but I have no dress. I had to go out and buy another dress for my birthday. Will never buy anything from them again.

Service
Shipping

Date of experience: October 24, 2014

Thumbnail of user mollym16
molly m. – SHEIN Rep

Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!

Thumbnail of user jennyn16
Germany
1 review
3 helpful votes
  • Send Message
June 17th, 2016

I ordered 10 items on your website on 6 June 2016 and my order says that it is still processing, even though it is EXPRESS shipping! I was hoping to get my orders before my prom in Germany on June 24th. Moreover, I also wrote a ticket. But I didn't get an answer. I'm really dissapointed. Please tell me that this website is not a scam website.
Order NO: KXZ7104

Date of experience: June 15, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our website, we are truly sorry for keeping you waiting.

You placed on June 9 including 10 items. They were shipped out on June 16. The Tracking number is 6127****3279( We will send it to your email box) and you can get logistic information through this linking. https://gls-group.eu/EU/en/home It normally takes about 7 business days ( Express Shipping) and you can receive your items quickly. You can contact us if any problem.

Apologies again for all the trouble, hope you will receive the order soon!

Thumbnail of user rozainc1
Maryland
2 reviews
4 helpful votes
  • Send Message
May 6th, 2023

I bought breast lifting tape which was so thin, a bandaid would have had more staying power. Seller refuses to do any returns or refunds, though when you review them, which I did on TRUSTPILOT they respond telling you to contact their customer service. After I asked for a return and/or refund they BLOCKED me from contacting them. I get a blanked out screen.

Tip for consumers:
I have proof of purchase but cannot get a picture that is less than 5mb in size to upload to this site

Products used:
none

Service
Value
Shipping
Returns
Quality

Date of experience: May 6, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 8 days

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