- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Backed by the National Science Foundation
- For Business
SHEIN has a rating of 1.8 stars from 4,910 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
I ordered four bikinis, all in medium. (I usually order a medium top, and a small bottom from actually clothing stores. But since they came in a set I thought it would be best to order a medium.)
When I opened the package, not only did it stink, there was a dead bug in it. However, each bikini was in separate bags so I just ignored it.
I open up all the bags to see what they look like and honestly they all were disappointing. I bought a one piece and the strap was broken, nor did it fit nicely (There was no reliable review for that swimsuit so ai guess I should've known). Then I open up my tie dye bikinis (which were in slightly damaged and tinted bags). I bought two exact same ones but in different colors. And they are horrible quality... my blue one came with a hole and had terrible stitching while my pink and white one had an orange stain. I was able to wash off the stain but I am still disappointed. And lastly, my cow print bikini. This one was the best one out of all of them, no flaws except for the fact that the bottoms were a bit baggy than I thought and that it smells but they all smell so...
Before I bought all of these I made sure to look at the sizing charts and reviews with pictures for each them so I have the right size. This was a disappointing purchase especially since I had high hopes for them because I heard they were doing better but sadly it's still a poor quality clothing site. And what's even more disappointing is that I can't even return them to get a refund. Debating if I should just throw it away or go donate it. Sad because I was so excited to wear them for the summer.
Date of experience: April 16, 2020
TODAYS EXCUSE FOR STILL NO REFUND AFTER 6 WEEKS!
Kyle (SHEIN)
Jul 11,16:20 CST
Hi,
The checking result has not come out yet, how about we refund you 60 percent of your order first?
Once we have figured it out, we will inform you the result without delay.
What's your idea?
Date of experience: July 10, 2017
Hi Margaret,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked with our logistic department, but there is still no reply from the shipping company.
How about we refund 60% of cost to you first?
Once we received the information from the shipping, we will refund the rest to you as soon as possible.
We will certainly help you to solve this problem.
Waiting for your reply!
Clothing is ok quality. DO NOT PAY FOR FASTER SHIPPING. It is a rip off and will not arrive in 2-4 days. When I inquired about the status of my package they lied and said it was at my local parcel facility when it had not even left Hong Kong yet.
Date of experience: August 8, 2019
The customer was contacted and the issue was fully resolved to the customers satisfaction.
I was Regular customer for SHEIN until I found they support the pride month and this is against our religion and humanity nature so I guess SHEIN will lose a big amount of customers because of this poor decision
Date of experience: June 26, 2022
Shein took my order, took the money from my account and then my orders disappeared - numerous emails went unanswered and I am still fighting to get my money back even though I have presented them with the Bank Transaction screenshots. I DO NOT recommend this business - I feel I have been scammed. Bad business ethics and unscrupulous behaviors!
Tip for consumers:
DO NOT USE THIS BUSINESS - you cannot contact people directly.
Products used:
I didn't get my products even though they took my money from my account - they state there was no orders placed.
Date of experience: December 1, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
Its been more than a month i have not received my parcel yet and they dont even know when will i get it because according to them its delay in their logistics. I need a full refund to it!
Date of experience: December 6, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service through the link below: https://sourl.cn/AVmS3g.
We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
The stuff on the site is ADORABLE... BUT I placed an order a couple days ago marking that I wanted express shipping which on the site said would take 2-4 days, and cost me an extra $15. I need it to come for a special weekend get away this weekend, so I emailed customer service who DID respond in a fairly timely manner, but then they informed me it took 5-7 days to process my order BEFORE they ship out. I feel like I was misled and hope they can do something to ensure I'll receive my order in the time I was guaranteed and payed for so I can have it by this weekend.
Tip for consumers:
Expect a delay on shipping
Date of experience: October 15, 2014
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
You can't call their customer service. They have a number but when u try to call them the number doesn't work! And they don't give the correct tracking ID! I'm not ordering from shein ever again!
Date of experience: August 10, 2022
Hello, sorry for the inconvenience. For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
NO STARS! This company advertises a swastika necklace on their site. This is the type of hate that we as a world are trying to stop. What a disgusting display of hateful prejudice. I'm appalled. NEVER AGAIN WILL I GIVE THIS COMPANY ANY BUSINESS. I only wish I had seen this before ordering a few days ago.
Date of experience: July 9, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I absolutely love shein. Hands down the best shopping app I've had so far and most of the items are super nice for the low prices. Highly recommend if your looking for something hot and affordable.
Date of experience: November 28, 2019
I'm sad to read all of the bad reviews about the site and products. I thought I found a gem and have ordered over 4 times from them within the last 2 months because I love the products and pricing. I started off with just a couple of blouses for work which were cute and trendy I spent around $70. I'm 5'2 125 lbs and ordered medium in everything it all fit perfectly. After receiving my products in less than 2 weeks and totally satisfied with the way everything looked I decided to buy some coats and jackets since winter was around the corner spent about $80 on these and again was completely satisfied with every item. I then decided I also needed some long sleeve blouses for work so I ordered for the thirds time and received two separate packages one sooner than the other because apparently one item was a little more popular but still satisfied! Now I'm waiting on another order that I placed this week with a couple of dresses I thought were priced great and looked great! If this is my 4th order in two months that should speak to how satisfied I am with my purchases. Everything is wrapped nice and neat and looks great when opened. I hardly leave reviews but with all the negative reviews thought I should give my input to encourage others to at least give it a try!
Date of experience: November 25, 2016
I ordered several items a MONTH ago, and it's still "processing" (but my card was charged the day I made the order). Here's the response I got to the second email I sent asking about my order:
*******@sheinside.com
Hi
Sorry for that
Because the logistics company lost your parcel, so we resend you a new one, it might take a little bit long time
Pls wait patiently
Nice day!
Sorry, but I'm not feeling all that patient at this point. By the time my clothes arrive, if they ever do, they'll be out of season. I WANT MY MONEY BACK.
Edit: I requested, and eventually got, a refund. First I was offered a discount on my next purchase, but then (probably because of this review) someone else jumped in and resolved the situation. I still can't really recommend the site because I never got the clothes I ordered, BUT I was pleasantly surprised to find that I hadn't gotten totally screwed.
Tip for consumers:
Don't spend a lot, get your hopes up, or order anything you're going to want within the next month.
Date of experience: March 14, 2015
Dear customer,
Nice day.
Sorry for the late reply and for all inconvenience we have brought you.
Generally we need 5-7 business days for processing and it was delayed because of our seven-day holiday before. Moreover, our logistics department lost your well-prepared order because of some unknown reason which also caused the delay.
We sincerely apologize for our mistakes. But we didn’t do that deliberately. Hope you can kindly understand and trust us.
We have checked for you and found that your order has been canceled already. The refund will be back to your account within 10-20 business days when it is done.
We feel regret bringing you so much trouble and leaving you such negative impression. We will try our best to make up for our mistakes.
Hope you can kindly accept our apology and forgive us.
If you need further assistance, please contact us via dispute@sheinside.com without hesitation.
Thank you.
Best regards
I have been buying clothes from this store latelly and i love it! Great prices, good quality and diferent styles that you cant find in a regular store... sizes are acuratte of the description! I really recomend to buy in this store.
Date of experience: May 4, 2016
It have been 32 days and I'm tracking my order NOTHING HAPPEN, I'm literally dying like it's not even shipping when I tracked it, you said it takes 8-10 days to ship but in my tracking it only says delivered I swear I'm about to kill my whole family why does it take so long
Date of experience: June 22, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
To tell the truth, SHEIN things are cheaper, but the quality is not guaranteed.
I ordered clothes on SHEIN website twice, and most of them were returned after items were delivered, since item's quality were so poor.
The photos on the SHEIN website look okay, but after you getting them, the items in your hands are different from the photos on SHEIN website.
All in all, a waste of your time and money.
After the epidemic is over, it is not easy to be deceived by going to the physical store to buy clothes.
Tip for consumers:
To tell the truth, SHEIN things are cheaper, but the quality is not guaranteed.
I ordered clothes on SHEIN website twice, and most of them were returned after items were delivered , since item's quality were so poor.
The photos on the SHEIN website look okay, but after you getting them, the items in your hands are different from the photos on SHEIN website.
All in all, a waste of your time and money.
After the epidemic is over, it is not easy to be deceived by going to the physica
Date of experience: February 16, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I placed my order 6/1/16 and urgently need my items. From reading the other reviews, I truly do not want to be disappointed, as I am very fond of SheIn's products.
Date of experience: July 8, 2016
Shein, me or the royal mail can't find the item which shein shipped 3 weeks ago. Customer service wasn't helpful and is busy all the time. Be away from these gamers!
Date of experience: December 16, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!
My order was included in "priority dispatch" and "expedited shipping" meaning I could get my order in as early as 7 days, or wait up to 2 weeks. I thought this was great, especially for an over seas company... BUT as expected, it was too good to be true. SheIn lies about shipping and delivery times. I waited 32 DAYS to receive my "priority" package. Absolutely ridiculous. I contacted customer service multiple times asking about my package and they just kept assuring me I'd get it eventually, and that I can contact them again once I get it.
So 32 days later I get my package... and an item is missing. No surprise there. While I will be keeping a lot of my items, I truly don't know if the hassle is worth the affordable prices. I could have paid slightly more at US stores and received items more quickly and with much better service and accuracy.
I have not returned yet, but I already know that their "hassle free" shipping is a scam. They say that a "return item" button will appear in the order history, but there is no button! Lovely, guess I get to deal with their terrible customer service again.
Date of experience: May 25, 2017
Hi Lisa,
Thank you for ordering from our website, we are so sorry for the delay of your package.
We checked your order, for the missing item (blouse160824124), we have already processed the refund to your SheIn wallet.
Please log in your account on our website, and check your wallet.
You could use the money in your wallet to reorder on our website or withdraw deposit to your credit card at any time you want.
And about the return, please download a free return label on our website.
Just follow the instructions as below.
First, confirm the delivery of the order in My Orders.
Then click the Return Item button.
Having selected the items you want to return and chosen the return reason(s), just click the SUBMIT button to print off the return label.
If you have any other concern, do not hesitate to contact us.
No phone number!. Worked with online chat. Still cant process return. Then site said... oops, try later. I want to make return. I paid insurance for free return ability. Horrible company
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2017
Hi Elizabeth,
Thank you for ordering from our website, and we are so sorry for all the inconvenience.
We will keep on improving our return system, and make it more easier for our customers.
Our customer service has provided the free return label to you. Did you receive it?
In case you have not received the return label yet, we have sent it to your email address.
If you need any help, do not hesitate to contact us.
I have ordered from Shein a few times and every time I've worn an outfit I received a lot of compliments.
I love shopping on this site and can't wait to see what they have in store for the summer.
Date of experience: May 5, 2016
This site is legit. All depends on what you are going to order. Some stuff are pretty good, and some other not that much. Overall I like to purchase from SheIn.com
Date of experience: June 9, 2016
Hi dear,
Thank you for ordering from our website.
The size of our items correspond to the size reference on our site and we have strict quality assurance before each product is packed and shipped. If the size and quality of the items are quite different from the description we promoted on the website, please send us（our e-mail address is dispute@shein.com) a few pictures of the items you received, we would surely make this right for you.
You can contact us if any problem.
It has been almost a month and a half that I haven't received my order based on the tracking it's said was delivered and after reaching out to delivery company they said items was delivered to wrong unit but in my account the unit was correct. Tried reaching out to SHEIN for a month and no reply from the customer service you can call or neither to sent an email all the social media app customer service people or even the actual customer service on the website no one is replying or even trying to look into this all the care is take your money and that all for team and the worst part of it it's my first order from them and honestly after this experience I don't think I will recommend this company to any one seriously they make go and Knock my neighbours doors which I did and also report back to them but they still did nothing
Date of experience: July 11, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I've ordered from here a few times but after the articles and seeing how TERRIBLY they treat their workers I'll never order from here again and I hope others see it too. If you order from shein check your tags
Date of experience: June 2, 2022
I can't believe I got scammed by this company. I placed my order back in August 2020 and I still haven't received any update on my package since September 8th. Apparently it's in Illinois and I have no way to contact anyone for it since I live in Texas. Ive been very patient because I know COVID has a huge impact on it, but I spent over $180 of my order and money has been extremely tight and I hate to have this go to waste for a company that doesn't deserve this. I wish I could take back ordering from them. If anyone has any way to contact them about order please let me know.
Date of experience: November 2, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Worst customer service since there is NO CUSTOMER SERVICE. No email and the phone number listed online is not valid, after 10 times saying to connect me with the agent, live agent, support, representative etc, the stupid bot in the chat never connects me.
How come this company still survives without customer support? I do not get it? I am just trying to clarify my return options.it says that they charge for returns after the first one, but the thing is that they send orders in multiple packages and obviously if I combine all orders, it won't be a single package.so are you gonna charge me for more than one return still? This is so unclear...if so, you should not send orders in multiple packages so they can be returned for free altogether. I ordered a bunch of shoes and after reading reviews they run small, I ordered a size or even 2 up, and what do you think.all of them still were not true to size.this is insane...where are those shoes made? I am gonna stop ordering anything from this site as I never have luck.
Date of experience: July 7, 2023
Hello, sorry for any inconvenience.
For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️