SHEIN

I've repeatedly shopped at Shein to get the most forward thinking fashion items. The pictures on the website are usually accurate and they even have the exact measurements of most items (bust, waist, hip etc) so that you can choose your size, they also tell you whether the item has any stretch so that you can be completely sure. The delivery is good and I've never been whacked with a customs charge even though I'm shipping internationally to the UK (I've been got with huge charges from places like Sephora etc in the past). The items are really well made when you consider how inexpensive they are, I've got two pairs of jeans that I've worn religiously, a coat and a whole bunch of other bits that are really surviving the test of time. Also, I always get compliments whenever I wear Shein because the quirkiness of the styles adds some pazazz to the outfit and it's stuff that most people haven't really seen before! It could just be my style but I like to choose interesting garments. They have a huge range though so there will be something for everyone.

Ordering from this site is tempting due to the low prices, but it has not been worth the headache. I ordered an outfit for an event, and even got expedited shipping. However, the event came and went and no package. I had to buy a different outfit. After 14 days I received my package. I'm glad I bought a backup outfit because the items were of costume quality not beautiful, wearable clothes as pictured on the website. The dress is so sheer, it could maybe be used as a swim coverup.

Sheinside promotes 3-5 business days then after the fact tells you there's a 3-7 day processing time. It is deceitful. They take your money and then don't deliver on time.

I am currently trying to talk to customer service to get a return address. It is sketchy that they don't provide this willingly. They asked why I want to return the items and told me I must pay for the shipping back. It may cost me more to do that. If that's the case, it looks like I have wasted close to $50. I won't be using this site again, and I will make sure that no one I know orders from them. It's practically a scam. Wish I would've done more research.

My tracking number said it delivered on Feb02 21 and someone signed it but I haven't received it yet. After chatting with customer service I get the full refund

There has been a long wait until I got all of my products (total of 7) One of my items, the Christmas sweater, did not ship until the 21st (I ordered them on November 27th) and i was afraid that it wouldn't arrive before Christmas, but miraculously, it arrived today! Although it took them a long time to ship all my stuff, I am satisfied with the quality and style of the clothes. Sheinside also responded fast to my review on SiteJabber and tried their best to satisfy me. Since the shipping process wasn't all that good, I'm taking a star off, but since they all came before Christmas, I am changing my 2 star rating to 4 star rating.

Ordered a gorgeous white dress 3 weeks ago in a small size. Not only did they send me the wrong outfit, they sent me an XL and they don't want to give me my full refund back. $20 down the drain.

Customer service order processing is horrible. I guess I should be happy fro reading these reviews the product if I ever received it would if been equally as bad.

This is my third order and I can’t even say how happy their clothes makes me! I already have a sleeveless backless dress, split sleeve loose sweatshirt and off the shoulder T-shirt, now I have ordered the USA print dress which I got only few days ago and absolutely love it. I’ve used another online shop before, but they have always been too late with orders and I couldn’t really count on them, so now I found the SheInside and not planning to move over to anything else. Seriously guys, it seems it’s the competition which makes those people complain about something you can’t really complain about. I always order clothes few weeks before I need it. Must say, my dress came just on time and juts like other pieces of clothing I had ordered before it. The quality is fantastic and it sits on me even better than on that girl from their website. I feel I found THE company at last, that doesn’t upset with delays and that also delivers exactly what they show on their website. All the sizes are just as described and all sits perfect. Will absolutely order again.

I ordered 5 items from SheIn on 8/3/2015. Each of those items fell into the “ships in 24 hours” category, and according to their shipment page, I should’ve received everything in 4-7 business days. The first two items arrived quickly, and although the quality wasn’t great, you get what you pay for. The last three items, however, just arrived today, 8/27/2015. I realized that when they said guaranteed in 4-7 business days, what they actually mean is arrives in the U.S. (not your house) in 4-7 business days. So I think that needs to be clarified on the website because it’s misleading. I had contacted customer service three times, and got automated dismissive responses the first two times, but they gave me an actual response the third time after the item had shipped and was too late to cancel it. It took another week for FedEx to ship it to my door. Once I got the items, one shirt was the wrong color. They sent a blue shirt instead of a white one. The other two items were fine (fast fashion, low quality, but you get what you pay for). The small on one dress was not the same as the small on a different dress even though the sizing suggestions matched. All in all, I think you’re better off paying for something directly from Forever21 if you want cheap fashion and reliable delivery because it's unlikely I'll try to deal with returning or exchanging the items (too much of a time sink and hassle) and even though they say free returns on the website, I'm seeing that the buyer is now responsible for it. So just watch out for these things before you purchase with this company.

As I remember I have ordered more than fifty dresses, tops and jewelries from sheinside.com and I have never experienced any problem with those orders. Some items got bit late most of them arrived before the expected delivery date.
Sheinside.com is very reliable, user friendly and their ordering process is very simple. Among the recent items that I have received, I love Black long sleeve backless slim t shirt and Blue yellow gemstone gold necklace most. They are really beautiful and fit perfectly. Also, I would like to mention that the Sheinside.com is filled with unique designs that I've never seen before.
You just have to be sure that you order $ 30 minimum to enjoy the free shipping from sheinside.com. We can also track our items through the website and recently I saw that they will offer some great deals such as 20% off for the first order and Invite a friend to get a 50% discount.
I will definitely continue using sheinside.com, since it's one of the few reliable sites out there for me.

I wish I could give a negative star rating for customer service. I believe their agent blocked me on the chat. I can't get through to anyone. Never again!

Aside from all the cute affordable clothes, the staff was super helpful! I would definitely come back. I hope SHEIN comes back to Dallas soon for another pop up!

The customer service and bot is useless. They sent me the wrong/missing item which they verified with a service ticket. But when I press proceed it does nothing. They are a rip off.

They were definitely oversized... 2x oversized! Very disappointing On the + side great material & designs are as beautiful as advertised. The shirt is suppose to be a medium

I Purchased $75 Worth Of Merchandise From Shein. I Saw Social Media Giving This Company Great Reviews, So That Inspired Me To Trust This Company. BIG Mistake, I Never Received My Items & Customer Service Is Non-Existent. I Tried To Get A Number & Address For This Company & It Was Just A Waste Of Time. Make Sure You Watch Youtube Reviews Before Placing An Order With This Company. A Review That Is NOT Sponsored. Shein Pays People To Endorse Thier Brand, Alot Of These People Are Popular Blogger & Social Media Influencers Who Have Thousands Of Followers. Lesson Learned, I Wont Be Making Another Purchase

Easy to use, and go though, the clothing on this sitte are fashionable, street fashion my best love, just shipping take too long, if you have patience, you can try it, even though free shipping

I came across SheInside while browsing online for Christmas shopping and was amazed at the wonderful selection of clothing and accessories they offered. They have an amazing array of professional-appearance attire as well as casual for any occasion. Their clothing is also very versatile with accessories. I decided to treat myself and ordered their "Black High Waist Polka Dot Asymmetrical Skirt" which looked adorable and I fell in love with it at first sight. I messaged customer service with inquiries about their sizing and dimensions as well as more information about the quality of the fabric and they were extremely courteous and prompt with my inquiries. I received my order right on time and the skirt was securely packaged and safe with no damages. The polyester was of high quality and extremely comfortable and light weight. The fit was perfect to the size recommendations. The website was simple to navigate and the order process was no hassle at all! I was extremely satisfied with my experience.

I shopped with Shein for over 7 months straight. Spending hundreds of dollars each month. The problem with Shein is their refund system. I sent an outfit back. THEY NEVER ISSUED ME MY REFUND! They started sending me emails the day after I returned my outfit. Saying "Congratulations, you received a refund. Being that they are in CHINA, there is No Way In the world that they received my clothes back the very next morning. For over a month, they continued to say "Our Records Show that your refund was credited back to your original payment. THEY NEVER REFUNDED MY MONEY, AND KEPT SENDING EXTREMELY SMALL RECEIPTS THAT LOOK LIKE THEY DID THEM ON A CHEAP COMPUTER. They then sent me a coupon for $40.00 off $200.00 purchase. I TOLD THEM THAT THE REFUND WAS FOR $17.37. The principal is... I send you your product... You send me my money! Don't try to manipulate the situation. I WILL NEVER SHOP WITH THESE CROOKED LOW DOWN, NO GOOD, UNRIGHTEOUS, THIEVES AGAIN!

Not only is returning items a nightmare…. For whatever reason Shein divided my order into different item numbers. Which is really confusing to me. Then they claim you can't return different orders in the same package. Therefore making me think they are trying to make money off the shipping back of the items. Supposedly charging $7.99 per order returned. Which isn't right because the order I placed was the same order, shein took it upon themselves to divide my one order into seven different order numbers. I'm not going to play their game, my order all came in the same package so it's all going back in the same package it came in, all together. I have a feeling I won't be getting the correct refund that I'll be do. Needless to say my days of shopping Shein are probably over. Especially since there isn't a easy way to contact Shein customer service. Since there isn't a customer service number that I can locate anywhere and their live chat is a joke also. You can't even contact a human through that option either.

Such a pathetic website. I had such an awful experience with SHEIN. I ordered 2 sweatshirts 3months back.And none of them had a great fit. I returned both.And they returned me only 1/3rd amount.
They say," we deduct all the ship
Ing charges, insurance charges, COD charges everything. Plus we have giving you refund of only 1 sweatshirt because we have not received the other one or whatever a wrong item. How do I proove them. I returned both of them.And frkm past three months I have been chasing them over meassages and reserving a call. But these people they dont call up.
So I call it a CHOR site.
Guys its a fake site. Dont buy from them. They are actually chors. Attaching the screenshot of their reply. 9

As it's clear from the timelines when SHEIN simply forgot to dispatch the RE shipments they claimed that it's advisable to refund me first then when the shipment arrives I CAN CONSIDER IT A GIFT. They refunded me nicely and when I contacted them in few days to check on the shipment the new agent replied that the parcel was never RE shipped in the first place! I asked for a compensation so I can feel good about trading back with SHEIN but it did not work! I am looking now for replacing SHEIN and will place a strong WOM on the deceitful way they dragged me to cancel the shipment and demand a refund! After a 2 months+ delays. This is the most painful experience I have even had!

This company takes the cake for being the worst scam company ever. The clothes are complete junky garbage, not even worthy of a dollar price tag. Their customer service is nonexistent. They will pretend to help you right before it is settled they will disconnect and that is by phone or by chat. They never respond to any emails. They do not offer free returns as stated. Once you decide to ship your crappy clothes back to them all the way to China you are out another $50 and then you will never receive your refund. Once you decide you are going to return your crappy clothes on your own dollar and ship them all the way to China oh man they won't refund your money so not only are you out another $50 for shipping, you are out your original money you paid and you didn't even get to keep the track because that even Goodwill might turn away. Beware! This is no joke. Stay far far far away from this company and save yourself a massive headache. It is literally like donating your money to thieves.

I ordered from this site on Apr 29th. There were a couple of red flags at the time, including poor English on the site, a weird warning about delay due to "Holiday" (what holiday at the end of April? -- this quickly changed to "warehouse relocation") and the fact that some of the photos were still watermarked. I charged $100 (to my PayPal, thank goodness); I was charged immediately but the status has not even changed to "processing". Only now do I find all of these reviews indicating what a scam this was, and have placed a "ticket" requesting my order be cancelled & refunded. Why can't this be done with a direct cancellation (like Amazon) or have a customer service number all point to a scam. I'm ashamed I didn't see it sooner. Don't be blinded by the prices -- it is already a headache for me.

EDIT: After posting this review (and submitting a ticket) I received a prompt reply from their customer service department confirming the cancellation and an email from PayPal with my full money back. So, I am upping this review to three stars for the quick response and seemingly appropriate refund. However, I'm still disappointed that they took out the money before the order was even processing. Amazon, for example, only charges once shipped. I can't speak to how difficult it would be to do an actual return, nor the quality of the products. In all, the overwhelming amount of comments here make it a risky decision I won't make in the future.

The minute I put on the necklace I purchased it broke. I have found no way to contact them about it. They have very poor customer service. Also the clothes were poor quality and did not fit right. I would like a replacement for the broken necklace. I WOULD NOT RECOMMEND THIS STORE TO ANYONE.