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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
I have ordered from this website since 2014, I usually have an amazing experience and get fast shipping. No problems whatsoever. But, this time it is totally different. I don't know what has happened/changed. I made a huge order for back to school clothes over a hundred dollars. I made this order on August 1, it is now August 16 and the only thing that is stated for tracking is that the "shipment information has been received." Not that it has left or anything. I also had to ride their asses to get it shipped and not in the processing state. It would have been a totally different situation if they would have stated in the beginning it will take up to a month for you to get your clothing. If I knew this I would have regrouped and ordered else where. But the dishonesty is disgusting. I loved their clothes and would not have minded waiting, but don't make promises you can't keep. I will not be ordering from the store every again nor referring anyone to this store, as i am a very popular fashion blogger.
A hint to shein: let people know the honest shipping time, that way people can purchase ahead of time. People like your clothes, they just don't like the dishonesty.
Order number: KCP7751
Date of experience: August 16, 2016
I will never use this cheap azz company again. Clothes sucks. You're better off using afterpay,,klarna or something that will get you some quality clothes. SheIn is definitely not it
Tip for consumers:
Cheap is cheap. Not quality.
Products used:
None
Date of experience: November 30, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
I ORDERED MY ITEMS 3 WEEKS AGO NOW. I CONTACTED THE COSTUMER SERVICE MULTIPLE TIMES THROUGH THE LIFE CHAT AND ALL I GOT IS A AUTO REPLY FROM SHEIN. THERE'S NO NUMBER OR ANYBODY THAT CAN HELP YOU WITH YOUR ORDER AT ALL! THIS WEBSITE IS EXTREMELY POOR AND HAS BAD SERVICE! I RECOMMEND NOT TO ORDER WITH THEM! NO TRACKING OPTION BECAUSE IF YOU CLICK ON ON THE PROVIDED # IT TAKES YOU TO ONLY THE CLOTHES THAT WAS BEING SENT OUT BUT NOT WHERE THEY ARE!
SHIEIN IS A SCAM SITE!
THEY WILL TAKE YOUR MONEY OUT OF YOUR ACCOUNT AND DON'T SEND YOU WHAT U ORDERED BE CAREFUL!
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2017
Hi Sylvia,
Thank you for ordering from our website, we are so sorry for the delay of your package.
We checked your order, it has been divided into two packages.
For the first package, the tracking number is 748999921404363XXXX, you could check through the link http://www.fedex.com/us/.
It has been delivered on May 19.
For the second package, the tracking number is 9261290980536601XXXX, you could also track through the link http://www.fedex.com/us/.
The scheduled delivery date is May 25, please kindly wait a few days.
If you need any help, please submit a ticket on your account, our customer service will get back to you within 24 hours and help you to solve the problem.
I had seen Youtubers order from this website so I thought it'd be a good idea to order some things from here. I checked out the website and fell in love with pictures which after realizing these pictures may be deceiving. I spent extra money to get expedited shipped. Number one, the dishonesty is disgusting and saddening. Us as customers should get quick service especially if we are paying extra for the products! Number two, the tracking or email notification to let you know when your stuff have a shipped is horrible. I ordered my things on 8/27/16. Yes I know it is 3 days after and that Sunday is not a business day but Monday is a business day. You can do a lot in 24 hours. If not, either tell the truth so us customers don't expect the clothes to come sooner or just shut down your business because this is ridiculous having to write a review and reading the others of this horrible service. And of course if we request for a refund and or for our money back pretty sure it'll take months right? I want updates today or this week or I will be contacting this company even further. You guys just want the money. Also do not mark items saying "24 hr ships" if you guys know it will be delayed due to other items. Send them desperately what's stopping you?
Date of experience: August 30, 2016
Hi Tatyana,
Thank you for choosing SheIn and sorry for letting you down.
Generally we can ship these items which marked with "Ships In 24hrs" within 24hrs, but we noticed that one item in your order sells well, in order to bring you no more inconvenience, we decided to ship your whole order in one package, it caused the delay of your package. We sincerely apologize for that.
All the employees of SheIn are sparing no efforts to help you stock this item, but we still failed. Now the item is out of stock, we never guess this would be happened. So would you like us to arrange the refund of this item or exchange another item that the price is similar to this item? We need to confirm with you.
Sorry again for all the inconvenience.
Waiting for your reply.
I ORDERED SEVERAL ITEMS FOR MY DAUGHTER'S THAT CAME IN THREE "EXPRESS LOL" SHIPMENTS. MINUS ONE ITEM OUT OF STOCK. THEY ARE ALL OF THE POOREST QUALITY. PURE TRASH. THERE IS NO PHONE. CANNOT FIGURE OUT THEIR RETURN TICKET POLICY. THIS STORE IS FRAUDULENT. THE "REVIEWS" HAVE TO BE PARTIALLY FAKE. I OWN BUILD AND HOST WEBSITES AND BLOGS. ONE OF WHICH PROVIDES A LIST OF THE BEST ONLINE STORES WITH BEST DEALS/QUALITY AND LINKS TO THESE COMPANIES. SHEin will be on my new "watch out for scams list". If they don't refund all my money. I will have my card dispute the FRAUDULENT transaction and will report their deviant return and sales policies to the Atty General and BBB.
Date of experience: February 27, 2016
Dear customer,
Nice day.
Sorry to hear that you are unsatisfied with our quality.
Actually we have taken each item to do the strict quality-test and checked each parcel carefully before the shipment. We really do not know what happened with our items. You can send us some images which can show any clear differences and defects so that we can confirm with our factory. We will spare no efforts to resolve the issue.
Moreover, about the item that is out of stock, would you like us to arrange the refund of the item for you? We need to confirm with you. As we are the online store, we do not have the phone number, you can contact us or our online customer service directly. Hope you can kindly understand. With regard to return policy, you can refer to http://www.shein.com/Return-Policy-a-281.html for the detailed information.
Waiting for your reply.
We really cherish you and never want to lose you. We are really sorry for all the problems and your unhappiness.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
So I brought two dresses, a phone case and a pack of screen protectors for my phone, mind you I recieved my order after the expected date, opened it up - dress was ripped down the side, phone case and screen protectors opened, so I asked for a return form so I could return them and get a refund, and they are refusing to refund me for there faulty opened stuff
Products used:
None of it
Date of experience: August 24, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered $100 worth of things on June 30,2016. And I still havent recieved anything also I had this coming in express overnight so it really shouldve been here.
Date of experience: July 8, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the items you ordered are in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay.
Now, it has been shipped out on July 10. The tracking number is 218******1(we have sent it to your email box). You can get logistic information through this linking. http://www.dhl.com/en.html
Apologies for all the trouble and hope you will receive the order soon!
Dear Shein,
Only two out the customers whom i sooke to, knew how to communicate.
Again writing my story for the million time hoping with that i find an answer.
I made a list to benefit from the sale going on for black friday. Then it came to my mind to recalculate as i usually do (the picture shows the whole story). I was asking them to recalculate and fix it, afrer many messages one of your CS sent me a pic of my order in your system THEN, i found out that some items are duplicate which is not in my original list in the app. I said fine mistakes happen, then they told me that they will transfer my issue a department and will receive an email. Another cs person keeps on going with the same circle. Then, another person fixed my order in your system but what about the amount i paid?!
Please read it through and if you could calculate and get back to me, let me understand where i fail to comprehend. Neither the people i had them recalculate or add to their list bag as if they're going to pay and, ridiculously enough went to our company finance account. Like imagine, becaue i was going crazy.
This is my shipment GSHNQQ01M0000EF
See the pictures attached
Tip for consumers:
Never going to use it again, worst customer service
Products used:
Clothes abd shoes
Date of experience: December 4, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
The product always looks like the picture expt sometimes the texture isn't made clear so you don't know what you're getting fabric wise but most the time its nice.
Date of experience: May 28, 2023
THEY ARE TERRIBLE SERVICE WITH THE RETURN PROCESS. I ONLY HAVE THEM TO APPLY TO MY SHEIN WALLET AND THEY CAN'T EVEN GET THAT DONE. I HAVE WAITED FOR 4 DAYS... WHAT'S THE POINT THEN. I HAVEE SHOPPED HERE NUMEROUS TIMES AND THIS IS THE OUTCOME. IM LIVID AND SUPER UPSET WITH THEM. WILL NEVER SHOP HERE AGAIN.
Date of experience: September 7, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I can't say anything bad about this brand. I really love their stuff. When you have a question about anything, don't hesitate to mail them, they are soooo kind!
Date of experience: November 3, 2017
To put it short. It is rubbish. Quality rubbish. Cheap clothes. Bad sizing. Stick to well know brands. Also one big problem uk return to BELGIUM! And you have to pay. Not on.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 31, 2018
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I requested a return for their very poor quality and incorrect sizing and after 6 emails and no refund application from them and terrible service I am never ordering from this company again!
Date of experience: April 24, 2023
Hello Valerie,
Thank you for sharing your feedback with us. We are very sorry to hear that our items don't meet your expectation. Our mission is to bring our customers with cost-effective products. I have feedback on your issue to our corresponding department and we will gradually improve our product quality monitoring.
Alternatively, you can also contact our customer service contact via this link https://us.shein.com/robot?page=navigationBar. Please enter 【Contact Agent】and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Have a great day
I ordered an wool vintage style sweater last month and I got it within the fastest time. The product was awesome and according to the description provided. I am very satisfied with SheInside.
Date of experience: August 27, 2015
I just had to write this review, my online shopping experience with this company has been splendid, I received my stuff on time, the clothing are fantastic, would recommend this site to anyone!
Date of experience: August 27, 2015
I would like to extend my gratitude for the fast service and quality of clothing received. Great service I see ever my life. I will continue to purchase from this SheInside.com.
Thank SheInside
Date of experience: April 28, 2016
I paid extra to receive my order BEFORE Christmas. I want a refund for my expedited arrival.
It has been a huge issue for me. The only reason I ordered from this site.
Date of experience: December 19, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!
Friendly customer service and great sweaters.
I ordered four sweaters and received them in about 3 week. Having worn with the sweaters all winter I am extremely satisfied and could not be happier.
Date of experience: January 26, 2014
I'm supposed to get free shipping, now they're saying I have to make a Payment of import duty/tax is required. I already spent $150 and now they are wanting $40 for import duty/tax.
Date of experience: August 2, 2021
Hello, sorry for the inconvenience. Any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
This is my first and last time shopping at shein. My first order was on July 31st costed $25.99 supposed to be to me by August 8th, it is now August 17 and the package has still not arrived. Worst site ever. NEVER SHOPPING HERE AGAIN
Date of experience: August 16, 2017
Hi Jayla,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 9274890980536XXXXXXXX, you could check through the link http://www.fedex.com/us/.
The package has been returned back to us, we are so sorry for this kind of situation.
Please check your ticket, our customer service will help you refund or resent the package.
If you have any other concern, do not hesitate to contact us.
SHEIN Customer Service
Browsed around and picked myself dresses, shoes etc...(£178+) I go to checkout and there's a handling fee of £19.99 added to my total order and they also promised 30% discount on orders about 100 but they only discounted 5%... am put off this site, thanks. Now am trying to submit my review but am being FORCED TO RATE THIS SITE HAAAAA... OK now 1 star in am allowed to submit... SHAMELESS
Date of experience: June 20, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
It's going to be a month since I placed an order CHP*******and it has not shippped and on the website they show me its deliver b. All they say is the warehouse upgrade is causing delays. What a vague answer. No store does that to customers. DO NOT BUY. STAY FAR AWAY FROM THIS FAKE SCAM STORE.
Date of experience: May 11, 2017
Dear Shaima,
Thank you for ordering from our website.
Normally it takes us 3-7 business days to process the order, please kindly understand.
We checked your order, the package has been shipped out on May 2.
The tracking number is 927489098053660075XXXXX, you could check through the link http://www.fedex.com/us/.
The scheduled delivery date is May 15, you will receive it soon.
If you need any help, do not hesitate to contact us.
Fashion is the gem in a woman's treasure box.Its a weapon of beauty and submission. Looking good makes you feel good. I have tried online shopping many times and so far encountered a few discomforts. But it didn't end there for my crazy lust for fashion and quality clothings at great prices, safe delivery and an Active customer services to prompt all queries and questions (Efficient service)It doesn't end there when sheinside offers coupons, bonus point programs, affiliates programs and often times great discounts.
I have recently bought a certain amount of clothings and jeweleries and they were just as i had expected, great fitting which highligted my appearance with a stronger personality.
I love this site because I love clothes, shoes, costume jewelry and also bearing the fact that I get quality and quantity at a an affordable cost. Who would dare to past over such an offer? It's like why pay more when you can settle for less and still earn quantity. Sheinside has so far extended my love for fashion. I get what I want when I want. For future preferences I stand heads-on behind sheinside a site which makes me feel beautiful inside and out and satisfy my passion for fashion.
Tip for consumers:
Efficiency and satisfaction guranteed.
Date of experience: November 12, 2014
The worst website I ever ordered from. I ordered 7 items on November 30th and I got only one out of the 7 after 3 days. For the rest of the items I keep receiving emails "apologizing for they delay". I am not expecting quality of the material but at least you can deliver stuff in 1 week or 10 days, but nothing nothiiiing. I am giving you that 1 STAR just because otherwise I would have not been able to write my review otherwise. I do not even have the opportunity to call customer service because they do not provide it. This is stealing people's money. They gave me points, I do not care about your BS points.
I WANT MY MONEY BACK NOW...
You better call this website SHAME not SHEIN.
Date of experience: December 17, 2017
Sorry for the late response, hope your problem was solved already. For further issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi dear,
Thank you for ordering from our website. We are truly sorry for keeping you waiting.
Your order was placed on 3 August and the items were shipped out separately. One parcel was shipped out on 4 August and delivered successfully on 10 August. Another parcel was shipped out on 12 August. We are sorry for the delay. After we shipped out your package to the courier, the courier still needs to transport the package to the post office. Therefore, the post office needs a little time before updating the logistic information. Hope you can kindly understand it. Please wait a few more days.
Apologies again for all the trouble. Hope you can receive your order soon.