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SHEIN has a rating of 1.8 stars from 4,913 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 10 days
Just google: "shein steals designs" you'll get a wealth of info regarding Shein's long history of stealing from artists and designers like myself. While your at it look up "shein sweatshop" & "shein child labor" too. This company is greedy, unethical, and a repeat offender. Stay far away from them.
Tip for consumers:
Stay far away from this site unless you support the art theft, and sweatshops.
Products used:
Shein stole images of my artwork and used it on their products.
Date of experience: January 4, 2021
Only ordered twice. My first order didn't show up and it took a lot of loop-jumping & searching to find any way to contact them and then it took writing many messages for a response. They have no real Customer Service department and make it difficult/frustrating to contact them (versus every other company's site with easy access e-mail, phone #, and Live Chat). This seems really unprofessional and maybe even illegal. Some of the clothes are great, most of the jewelry is crap. BUT know that if you are getting these prices with no company infrastructure that they are using near slave labor to make these clothes. There is no other way.
Date of experience: July 17, 2020
As noted by others, waited weeks for my order to arrive; chat customer service and emails from customer service were totally contradictory! All excuses. I did find out that warehouse is in China and I think oriental models are used for patterns because the size disparity is unbelievable and ridiculous. Unnecessarily a little difficult to drill down to reach cust. Service or get a return label. Quality was good for the price, but so not worth the hassle - I will not order from Shein again - ever.
Date of experience: May 21, 2017
Hi Elizabeth,
Thank you for ordering from our website.
We are so sorry for the delay of your package, if you are not satisfied with the item you received.
Please download a free return label on our website and return it back.
Just follow the instructions as below.
First, confirm the delivery of the order in My Orders.
Then click the Return Item button.
Having selected the items you want to return and chosen the return reason(s), just click the SUBMIT button to print off the return label.
If you have any other concern, do not hesitate to contact us.
Tried to initiate a return request within their 45 day policy & website won't let u complete the process. Only way to contact customer service is online & makes u use a 'smart assistant' feature that leads you in circles with no resolve. Cute merch but sales are final. Would rather pay more for the same item & have better customer service than be stuck with product. You get what you pay for.
Tip for consumers:
User friendly only for purchases. Return policy, yeah try to make a return even within their 45 day period. Try to contact someone, you can't.
Date of experience: July 2, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I have this crazy obsession with floral knits so after I came across sheinside.com, i ordered the Apricot Long Sleeve Floral Dipped Hem Sweater and the White Contrast Organza Floral Knit Sweater. Both of these sweaters were super cute, and I was overly excited to get them. The service was exceptional, very fast replies for my questions to customer service. I received my package about 3 days later than the supposed delivery date, however, I was satisfied with the products inside. The knit sweaters came in perfect condition and the fitting was just right. They are so comfortable as well! If you're looking for some nice knits, I haven't tried the others, but I definitely recommend these two.The price is definitely worth the material you get out of it.
Tip for consumers:
this site is really simple and efficient, i recommend sheinside!
Date of experience: November 18, 2014
Sheinside has become one of my favorite one stop shop. For the latest trends and high quality, Sheinside is second to none. I am always amaze with the way in which they usually sell and prepare their items with their customers in mind, just to suit our lowest budgets.
I needed a sunglasses to complete my spring break outfit. Sheinside was my 'saviour.' I found the PERFECT Retro Floral Sunglasses at an affordable price. Most importantly it coincided with the occasion 100% and... as usual it arrived on time. Highly impressed with the quality, comfort and durability of the product.
I am indeed satisfied with my purchase and the Sheinside family.
110% customer satisfaction EVERYTIME!
Date of experience: April 25, 2015
Normally I only buy from trusted sites but these guys ads kept popping up and they looked really good.
I wish I had read all these reviews before buying.
I am going on holiday and needed all this stuff so figured with express it would get here in time.
But the tickets just error. They ignore Facebook.
They sent email saying it was shipped and I could get tracking on my account but my account says still processing.
What's going on!
Enough people have said the same thing!
Don't you think it's about time you changed something you are doing!
I am worried I just wasted all my money!
Date of experience: August 31, 2016
Hi Kirsten,
Thank you for choosing SheIn.
Sorry for the late reply and keeping you waiting.
Due to time difference, we could not reply you in time. Hope you can kindly understand. We have checked you order, and noticed that your package has been shipped on August 31. As the logistics company needs time to update the information, sometimes we may not be able to see the detailed tracking information until it has been arrived at your country. Hope you can wait patiently.
You are important for us, we never neglect your problems. In order to protect your privacy, we will send you the tracking number via email later. Hope you can trust us.
Sorry again for all the inconvenience.
Best wishes
I bought 3 dresses, they came pretty quick, in about a couple weeks, You know the saying you get what you pay for?... that's exactly right. Very thin material,. Very cheap. Felt like something that came from a dollar store table cloth. I tried ironing one, for only a second it melted a hole in the material instantly. And if you are not careful putting them on you literally hear the stiching pulling out. There was 20 dollars down the drain. But the styles are cute. And the service is fast. I got a lot of complements on it.
Tip for consumers:
You get what you pay for. And they are true to size. It actully fits
Products used:
Dresses
Date of experience: May 8, 2022
Hello, sorry for the inconvenience. Any issues, you may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered from this site 2 weeks ago... my shipment is still "processing" I have emailed them twice since it said it would be shipped out max in 7 days. Both times they said the same thing that I picked a best seller and they would let me know when it was ready. Aka they didn't do anything. Very annoyed because I was planning on wearing one of the outfits for Christmas but now I know that it won't be here in time. Also annoyed because they have some cute clothes and decent prices. But I would rather pay more and actually receive my items
Date of experience: December 15, 2015
Dear customer,
Nice day.
Really sorry for keeping you waiting so much time.
In general, processing time usually takes 3-7 business days, and it is not include in the "delivery time". Hope you can kindly understand. We noticed that one item in your order is still under processing because of best-selling product, it is really out of our expectation. We also sincerely apologize for the delay of your package.
Sorry for letting you down, but SheIn never neglects your problems. If you are eager for these items, we can ship the items which have been stocked well to you first. What do you think of our proposal? You can give us your answer via email, and we will do anything that we can to meet your requirements.
Waiting for your reply.
If you need further assistance, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes
The items I ordered came within a week and a half, which is great and were pretty good quality. Initially, I had problems with my order as a result of being bombarded with duty fees which I did not account for at the time of checking out. However, if you refer to their fine print it does mention that you may receive duty fees and taxes depending on your country; so please refer to your countries rules before purchasing in order to avoid this.
Upon discussing this issue with the reps at Sheinside, they were very helpful and replied emails very quickly. Overall, good customer service and good quality in a timely manner.
Date of experience: December 14, 2015
Dear customer,
Nice day.
Thank you for choosing SheIn and we are glad to hear that you are happy with our items.
But we are really sorry for all the misunderstandings between us.
The additional fee you mentioned may be the clearance customs fee, our website has mentioned that we could not guarantee no taxes, you can refer to http://www.shein.com/FAQ-a-366.html for the detailed information. Hope you can kindly understand. Moreover, you also can send us the screenshot of the receipt so that we can check for you clearly. After confirmation, we will do appropriate compensation in case where there are additional fees.
SheIn is an legal fashion company, we pay attention to your problems. Once you had the problems, we will try our best to do anything that we can to meet your requirements. Hope you can understand and trust us.
Waiting for your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
I have never had this bad of an experience with any clothing websites, EVER. I ordered my 2 items almost 2 weeks ago and have yet to hear back about shipping. This site is complete and utter BS. I have not even bothered to contact customer service after reading all year reviews, considering I only spent $30. Not worth the hassle in my opinion. I assume, if I ever get my clothes, they will be horrendous quality and a complete waste of my time.
Please do not order from this site.
Look up reviews about an online store you wish to purchase from, BEFORE you purchase from them.
I regret ever buying from SheInside.
Date of experience: August 12, 2014
Hello,
Sorry for any inconvenience we have brought you and the late order.
The reason is that we are in the middle of busy season. We are improving our speed of transportation. Please wait patiently.
And the customer service is trying their best to reply every customer's problems. Hope you can understand.
Please contact us back via this link http://www.sheinside.com/contact-us.html or our online chatting:)
Hope you enjoy your day
I've recently started shopping on this page, and I use only one word to describe it, AWESOME! Mainly, they offer clothes with wide spectrum of colours, and different styles suitable for everyone. As a busy person, my aim while shopping online is to save some time, and Sheinside totally helped me to achieve it. Ordering on this page is very simple, and the shipping is fast and safe, so you won't forget what is in the box when you receive it :). I'm fully satisfied with their service, and I would gladly recommend them to everyone.
Date of experience: July 20, 2015
I received a partial refund (months later) from the company. Angry that it is only 25% of our total refund. Seriously? I returned everything in it's original packaging, never worn! So in conclusion, buyer beware.
Products used:
Sandals, sunglasses because they are not returnable and a hat for the same reason.
Date of experience: July 10, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
We ordered from Shein with hopes of keeping the products, HOWever, they fit poorly. We looked up how to return and started the process. Here we are weeks (I mean 2 months) later and we haven't received a refund! We followed the letter of the law and repackaged every item with its corresponding number and NO refund! I'm so angry!
Tip for consumers:
Buyer beware
Products used:
Sunglasses. Sandals, some of the shirts
Date of experience: June 2, 2021
Be careful when you buy from this company because they don't process your returns correctly. They owe me over $70 dollars! They refunded me partially. I am so upset, and customer service is the WORST!
Date of experience: December 29, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!
I'm so happy to see that they use their own models and photography now, whereas they previously had a reputation for using photos from other retailers which lead to misleading items. It's great to see a company that actually listens to its customers' feedback! Love the prices and quality, I always get compliments when I wear Shein clothing because it's always on trend while not looking like typical clothes found at the mall!
Date of experience: August 12, 2016
Horrible company, they advertise 40% off your first purchase. When you go to check out and use the 40% off code it says (-40%). You input your credit card and click "continue check out" and it automatically charges your card without any discount! When I wrote to customer service they said anything that is on sale does not count for the discount. That was NOT in their advertisement so I'm sure many people get conned into purchasing items they believe will be discounted. The entire site is "on sale" so they don't ever take 40% off, it's just to get you to think you are getting a deal! What a terrible, misleading company- so disappointed and will never buy from them again no matter how great their clothes are.
Date of experience: August 10, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
We are sorry for confusing you. We have clear explanation on our website’s FAQ. The coupon is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it cannot enjoy the coupon discount any more.
Your item has been shipped out on August 11. The tracking number is 6129999*********2544(we have sent it to your email box). You can get the logistic information through this linking. http://www.fedex.com/us/ The estimate time is on August 16.
Apologies again for the delay, hope you will receive the order soon!
I have had to rate Shein one star because I didn't have the option to rate no stars. I bought 3 items on 23th of January and they still haven't been delivered, it's now the 17th of Feb! The tracker stated on 05/02/200 that the order is in Hong Kong and it hasn't moved since. I've tried live chat to speak with someone and sent a message but cannot get in with contact anyone! From looking at the reviews, this happens a lot, I should have read these first. Do NOT order from this site!
Date of experience: February 16, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
DO NOT order from this site. Yes the clothes are a great price but quality is below average. Not to mention I have yet to receive a dress I ordered on October 30,2014. I've spoken with two representatives from this company via online chat and saved both conversations. Both told me my order would be shipped within 2-4 days. Still nothing. I will be sure to tell all of my friends and family and anyone on social media to not waste your time with this company. There are plenty of other companies who have better quality clothes for the same price and who ship in reasonable times. Such as Wish.
Date of experience: December 15, 2014
Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
Generally speaking, we need some working days to prepare your order according to our numerous orders every day, then shipped your items.
The reason is that we are in the middle of busy season. We are improving our speed of transportation.
Another reason is that your item is best selling clothes, we need some time to stock it. Hope you can understand.
We will ship your items as soon as possible, we will give you the tracking number after 6-7 working days.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: dispute@sheinside.com
Have a great day!
They have different giveaways going on and each one is stops at a certain point automatically then tells you "invite friends with your link to get.50 cents off off a dollar to reach your goal. I do but then exit the app because it doesn't update it unless i restart the app. I get back on and it goes "here's.30 cents, keep inviting, you're almost there." but then it just continues to lower what I'm getting so I can't even get the stuff they promise. The whole app is honestly a scam to just invite people on to get more sales. Don't waste your time with that trash website/application.
Tip for consumers:
Honestly, don't fall for this stuff man, it's a headache and a half to be spending time on it
Date of experience: January 21, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
No response at customer service; order worth 58 euro has not even been processed. Nothing has been this bad in my experience so for. Please refrain from ordering from this website. A scam can't be better disguised. Please tell me if my parcel is going to arrive or what I should do to get my money back.
Date of experience: August 28, 2017
Hi Manasa,
Thank you for ordering from our website.
We checked your order, the package has been shipped out on July 11.
The tracking number is 00340434166XXXXXXXXX, you could check through the link www.dhl.de/de.
It shows the package has been returned back to us, we are so sorry for this kind of situation.
How about we refund you directly? Or we could send you a new package,
Waiting for your reply!
SHEIN Customer Service
I am stunned by reviews saying bad service. I ordered 2 items. Both were great quality, but one frankly didn't look good on me. I returned, and the process was great. All along the way I got reasonably fast responses to emails. (maybe a day). They can email me less because i go there to browse anyway!
Date of experience: September 6, 2017
I never know what to get my granddaughters for christmas and birthdays. A friend of mine recommended SheInside' website a couple months ago and I've gotten some great feedback from them. Instead of, "thanks" I'm hearing, "thank you so much grandpa! I love it". I love how easy the site is to use and the prices. The customer service is fantastic; the first time I ordered it took a little longer than it should have. I called in and the representative was able to find out I had entered my address wrong.
Date of experience: December 31, 2014
I was earlier skeptical of ordering from here. Took a chance. And it was worth every penny. Even though the clothes are priced reasonable, the quality they offer is amazing. Sometimes though there is a delay in shipping. So need to keep following up. But the customer care is very responsive & helpful.
Overall a great experience.
Date of experience: May 3, 2017
Placed my order on 4/18. Status was just showing as paid. Contacted them and was told " Your order would need another 7-10 working days to process as all the 3 items are not priority dispatching items." In the website shipping info says It normally takes 3-7 business days for us to process your order. And now they are saying it will take 3 weeks basically just to process. I know its coming from over seas and I know it will take a bit, but the fact that they falsely state how long its what bothers me the most! I should have read reviews on this site before I placed my order. Deeply frustrating
Date of experience: May 3, 2017
Dear Cesia,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order.
But because we are upgrading our warehouse, there is some delay of your order.
We will try our best to ship your package out as soon as possible, but we still did not know when it will be shipped out.
If you are not willing to wait, we can cancel the order and issue the refund to you. Is that okay for you?
Looking forward to your reply!
It took about 3.5 weeks to get my items (we are not used to waiting that long for anything in the US!) but the items were super cute, and fit like the size guide suggested. I did have one item that smelled sort of funny (sour?) but soaked it and it's fine now. I purchased a dress for my wedding shower and it didn't get here in time so I had to go with something else. Up front shipping expectations would be nice.
Date of experience: August 8, 2016
Hi dear,
Thank you for ordering from our website. We’re truly sorry for keeping you waiting.
You placed the order on 16 July and it was shipped out on 29 July. It was delivered to you on 3 August. Therefore, it took about 2.5 weeks for you to get your items. We are truly sorry for the delay.
Normally it takes 3-7 business days for us to get the order ready for shipping, but if the items you ordered happened to be in great demand or there is something wrong with our suppliers, it will take longer for our suppliers to get them ready. We apologize for the delay. Hope you can kindly understand it.
Apologies again for all the trouble. You can contact us if any problem.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!