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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
I received an email on April 6 saying my order has been shipped. But I can't track my order. Payment has been taken same time as the order was placed. What's going on?
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2017
DONT ORDER FROM! Where is my bookbag?! I have yet to receive it. I ordered it during the websites "24hr shipping" and it's STILL NOT HERE although it has been way more than 24 hrs. I ordered it 08/14/16 and its 08/18/16?
Date of experience: August 18, 2016
Shein is one of the best online clothing stores I've ever shopped with! They get your clothing items to you when they say they will and the quality of their clothing is amazing!
Date of experience: December 9, 2017
They obviously don't know the meaning of words and twist things to how they see fit. They are poor quality, deceptive description and poor returns. They are just here to steal your money
Date of experience: October 5, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I just ordered once and they provide me on time delivery. The stuff I ordered is great and the customer service was active all the time. I think this is best place to get shopped
Date of experience: July 23, 2015
I really love this site ordering systems and also the shipping policy. I received the item so fast than other sites. I must recommended to other people to use this site. Because its the best.
Date of experience: July 22, 2015
Have you see how they treat there employees! The fact that it was on the news omg have you seen what they go trought? You should see all reviews before making any purchases. DO NOT PROMOTE THIS BUSINESS!
Tip for consumers:
CHECK THE NEWS!!!
Date of experience: September 15, 2022
Hi! We strongly believe in social justice and equality for everyone. Neither we nor any of our partners are allowed to use forced labor. We also actively campaign against unethical practices such as prison and indentured labor, and support organizations that fight to end these practices. Thank you.
Complete rip off. Company does not actually exist. They say to contact them. But five no contact info. Dont get suckered in. If the price is to good to believe... it is because you will never get it.
Date of experience: April 13, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I ordered a few items. Shipping took for ever! When I got it 3 months later, the items look like crap and not what was in the picture. I felt scammed!
Tip for consumers:
Don’t buy. Scam!
Products used:
None
Date of experience: September 11, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I recently purchased the Khaki shift dress and love it! It fit well and the quality of the fabric was great. Haven't worn it yet but looking forward to it.
Date of experience: November 23, 2015
I ordered a couple of items in November, after seeing a piece on the local news and thought some of the items would be good for Christmas gifts. I went to the site, selected my items, and paid for said items.
What should have been my first warning sign: expect shipping in 15-20 days of your order.
After two weeks, I tried contacting Morafly.com to inquire as to a shipping date. Waited 4 days and did not receive a reply.
I tried again and, again, no reply. And this went on for several more days.
I finally contacted them and told them I expected a reply in three days or I would be taking legal action (if, for no other reason, to warn others about their shady business practices).
I received a reply from customer service saying the items I had ordered were out of stock and I had the option of ordering other items or getting a refund. I replied I would take the refund and expect it in the coming 3 days (I figure, if they can immediately take my money for an order, they can also refund my money in a timely manner).
Do not order from this company.
Tip for consumers:
The "15-20 day" shipping should have been my first clue that this was not going to end well for me.
Products used:
None. Nothing ever arrived in the time-frame I was given when I ordered and I am now waiting on a refund. We'll see what happens with that...
Date of experience: December 31, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
This has been the best experience ever. The service is kind. The prices are amazing. The clothes are so cute. I'm so happy I came to this pop up shop.
Date of experience: July 14, 2019
After my review, I received an email and received my package just two days later. I had customer service put a request to UPS to send my package immediately :)
Date of experience: July 7, 2020
Horrible! I had two orders places on June 22.20 and the one order GSHM7X00B000NLK I haven't received. This order was given a tracking number by UPS and I've contacted them and they haven't received anything other than a shipping label created. Advised I need to contact shein but no customer service? How do you contact a company with BOTS and have them help you to resolve an issue? The other I placed GSHM7Y00T0008P5 was delivered by Canada post with no problem! I've never had an issue with the two years I've been ordering here! Never! The one time I get UPS and i don't get my package. It says it's in Toronto and it's been cleared by customs same as the previous order but that got picked up by Canada post. Please help! I just want my package or I'll have to call my credit card company and dispute the charge since UPS said they can't do anything.
Date of experience: July 2, 2020
My first order from SheIn was a bit of a challenge because I didn't know how funky the sizes can be and I didn't know about returns. Now, 7 orders later, I have it all figured out.
First, ya'll need to know your measurements. Don't assume a Medium is a Medium, look at the measurements they provide you! I'm normally a Medium but have found myself ordering Large or Extra Large on some items and they fit perfectly.
Second, GET THE RETURN INSURANCE! Its $1.99 and its SO EASY. I will order a bunch of items, get the insurance, and easily return the items I don't like or don't fit. After you confirm the delivery, the "return items" link will appear *if you got the insurance*. Then you select the items you wish to return and they email you a shipping label. On one order the link didn't appear, so I submitted a ticket and told them which items I didn't like... bam, shipping label showed up in my email.
If ya'll will simmer down, use a little common sense, and be patient... you will LOVE shopping with SheIn. Cute stuff for great prices!
Tip for consumers:
1. Know your measurements
2. Get the insurance
3. Read reviews, if available
Date of experience: July 6, 2017
If you order from this site and actually get the items you ordered DO NOT TRY AND RETURN THEM. You are going to have better luck just taking them to Platos closet and selling them. I've been waiting over a month on an update on my return and I've heard nothing, apparently, it hasn't even gotten to the warehouse. I ordered my clothes in the middle of Covid-19 and they arrived to my house faster so I know that Covid-19 is not an excuse.
Date of experience: June 26, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I was super surprised at SheInside. At first I was a bit hesitant but once I got my items, they were just like the website. I got some cool vintage sweaters, and tall boots. I love them!
Date of experience: January 17, 2016
Paid for shipping even though it was supposed to be free and never received the order! Contacted several times for assistance and never a received a reply.
Date of experience: August 6, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I loved all of the items! All of the products were in great condition. I love to shop at SheIn. Amazing style and super pretty, cute and trendy pieces for a great price!
Love my new clothes!
Date of experience: December 3, 2017
I order some clothes on May 22, I ask for refund to me the money and I still waiting!,everytime I ask for my refund is the same reply have to wait because is in PROCESS! Is Aug and nothing yet big SCAM DON'T BUY NOTHING HERE YOU GOING TO LOST YOUR MONEY AND TIME!
Tip for consumers:
I'm very desapointed I trust your website but unfortunately it's what I thought so I'm very desapointed
Products used:
I was going to get some suit jackets
Date of experience: August 7, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I ordered a dress for my birthday that I thought was really cute, but never arrived. I was extremely disappointed and will probably never use the site again. I still haven't seen the dress I ordered.
Date of experience: July 28, 2017
Hi Shelby,
Thank you for ordering from our website.
We checked your order, the tracking number is 927489098053XXXXXXXX, you could check through the link http://www.fedex.com/us/.
It shows the package has been delivered on July 25, have you received it? Please confirm with us.
Waiting for your reply!
I found your service on internet search good company and staff, very positive and helpful Friendly, helpful and knowledgeable customer service. Would definitely recommend!
Date of experience: December 10, 2015
I ordered a jacket for this weekend. Ordered it Sept 13, and still have no Idea where it is. I have contacted the company 5 times already and I only get that it has been shipped. Not why is it still in China after two weeks? Terrible customer service. Never order from this company, you can get better clothes, shipped free, and arrived in a day or two. Or you can throw your money in the air and let it blow over to china and maybe get an order. But the USA has better product, better service, better everything. NEVER AGAIN, AND IF I DON'T GET MY ORDER THIS WEEK, I AM CONTACTING THE BBB!
Tip for consumers:
DON'T DO IT!!!!
Date of experience: September 25, 2014
Hello,
We sincerely apologize for any inconvenience we have brought you.
Your order CAH1878 really have been shipped. The tracking number is LN460350375CN. And you can track your items on this website: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LN460350375CN
The tracking history shows that your item arrived at our USPS facility in CAROL STREAM, IL 60199 on September 28,2014 at 1:36 am. The item is currently in transit to the destination.
Please wait patiently.
Please contact us if you need any further assistance with this email: dispute@sheinside.com
Have a nice day
I really love all the things that I bought at Shein website.
All the clothes are perfect, good fabric, measures and everything is according to what informs on the website.
I love and recommend!
Date of experience: September 15, 2017
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Dear Iris,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 92612909805366002XXXX, you could check through the link http://www.fedex.com/us/.For more details, please check your account.
The package has been delivered on April 19, have you received it?
Looking forward to your reply!