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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
I ordered two items and never received a confirmation email or anything and I can't find a way to contact them. Never received an order number or anything.
Date of experience: September 25, 2017
I love SHEIN! The clothes are great quality and the shipping is efficient and fast! I talked to a representative and they were sweet and kind! Love the staff and the store
Date of experience: November 27, 2019
I just made an order and choose the express shipping and paid the extras as I need it soon. After my order I advice the online chat service that I leaving by a curtain date and will need my order by then. Please note the express shipping is 3-8 days and I needs my order in 15 day. I was rudely replied to My Kimi who told me that they still have a processing time of 3-6 days and they don't work on the weekend. She then shows me a fine print that says I says this and I tell her this should be by the options that say they will have a detail because or relocation or where it gives you the shipping opt at check out not in the small righting at the bottom, She basically told me if I don't like it she will cancel my order in which she done with not even an opt given to me or to try to find a reason to help. She spoke in slang words and had no conduct that I am a customer and has an option at me to just shove it. When I expressed how disappointed I was her response was not an apology but a simple is there any question I can help you with and a smiley face. I am so upset and disappointed in how Shein had dealt with my issue and the lack of trained staff. Please do not buy from them this is my second order and the 1st time I also had a problem. They always deliver late and have excuses and no solutions. They will take your order take the money then have a the FYIz after all is taken which is miss leading and unprofessional as no one read the fine print at the small bottom end of the screen when the ship opt is also at the check out with less info and no TNC.
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 5, 2017
Hi Tamaryn,
Thank you for ordering from our website, and we are so sorry for letting you down.
We are sincerely sorry for the unprofessional behavior of our customer service, and we will offer more professional training to every customer service in the future, so that the same situation won’t happen again.
If you need any help, do not hesitate to contact us.
I placed an order on 6/18/16 and my order still says processing. I submitted a ticket attempting to get info about my order and I have yet to get a response
Date of experience: June 28, 2016
Hi dear,
Thank you for ordering from our website and truly sorry for keeping you waiting.
You ordered on June 18 including 10 items. Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but “White Black Trim Contrast Pockets Long Dress”you ordered is in great demand, thus it took longer for our suppliers to get it ready.
The other items have been prepared well. We apologize for the delay. The others have been prepared well and we decided to ship the items first which have been prepared well. You can contact us if any problem.
Apologies again for the delay, hope you will receive the order soon!
I suspect that the clothing is "pinned and tucked" to the models for the photographs. The fabrics are terrible and the clothing is ill fitting and boxy. Save your money.
Date of experience: October 16, 2017
Hi Kimberly,
Thank you for ordering from our website, we are so sorry for letting you down.
We would be happy to assist you in exchanging or returning any items that you feel are unfit.
And we have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will review and help you to solve the problem.
Sincerely,
SHEIN Customer Service
I ordered a cropped t-shirt and a pair of snap side trousers. The t-shirt is amazing quality and I get tons of compliments, the trousers are normal quality and fit nicely.
Date of experience: November 15, 2017
AVOID AVOID AVOID AVOID. LISTEN TO THE REVIEWS. DONT DO IT. ITEMS NEVER ARRIVED. CARD CHARGED. IMPOSSIBLE TO REACH CUSTOMER SERVICE. RUINED MY B DAY ITEMS NOT ARRIVING. RUINED MY HOLIDAY ITEMS NOT ARRIVING. THE WORST SERVICE IVE EVER EVER EXPERIENCED. DOUBT I'LL EVER GET MY MONEY BACK. FURIOUS. ELEVEN ITEMS. NONE OF WHICH ARRIVED.
Date of experience: July 25, 2018
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Its my first time to shop in shein the price and review was good so i try my first order here i hope it will be fast shipping too.im excited to recieved my orders
Date of experience: July 28, 2016
I made a purchase about a month ago and knew there would be delays due to covid but I was happy because I needed some basics for summer. I was watching the delivery progress and noted it was in my city but then there was an issue with my address. The next thing I know, it is being 'returned to sender'. I called Canada post and they told me it's because they forgot to put my apartment number and there's nothing they can do. I checked my address on my account and my confirmation e-mail and both list my apartment number. So I contacted Shein and they were very unhelpful. They suggested a refund or if I wanted, I could get the items but it might take a very long time. I told them I'd take a refund and suggested I should get a discount or a coupon and they basically told me they'd give me 2 Canadian dollars. Originally I had asked if they could just resend the items I purchased immediately but they either ignored what I asked or pretended they didn't understand. I am disappointed mainly because I waited a month for nothing and Shein doesn't care at all that it was their mistake and they were very unhelpful. But on the other side, there's a ton of places just like this where I can spend my money. Shein won't be getting anymore.
Date of experience: June 5, 2020
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Great service! Staff was very friendly and welcoming, love the aesthetic and variety. Super cute! Great service! Staff was very friendly and welcoming, love the aesthetic and variety. Super cute
Date of experience: October 20, 2019
I ordered a 2XL, and it didn't fit at all... it all comes from China where they have no idea what plus size means. I was told this was a much better site to order from... NOT!
Date of experience: July 19, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Bought a lot of stuff on this website... but the second I log out... I can't log in back... its said my email can't be found!. They don't have costumer service!. Don't buy anything in this site...
Date of experience: October 5, 2017
Hi Joy,
Thank you for ordering from our website, we are so sorry for letting you down.
We checked your order, the email address you used to register on our website is joXXXXXXXX@yahoo.com, please make sure to log in with the correct email address. If you still could not log in, please let us know, we will certainly help you solve the problem.
Now all of your items are ready, do you still want the package? Please confirm with us.
And please end the dispute with Paypal, so that we could ship the package or process the refund to you as soon as possible.
Sincerely,
SHEIN Customer Service
They sent the items on time a couple of dresses I couldn't fit so I got on the website to return dresses, they sent me a return label, check to see if it was received nothing in my account or a email, I wanted to call customer service it's in another country went on their chat nothing. JUST MAKE SURE YOU CAN FIT WHAT YOU BUY ARE YOU $#*! OUT OF LUCK!
Date of experience: August 1, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
THE ORDER HAS BEEN REVOKED & CANCELED JUST BECAUSE ONE PIECE IS NOT AVAILABLE! AND NO REFUND OR EMAIL REPLY FROM THE SUPPORT! Support should reply & give money back as the cancelation was done without my knowledge.
Date of experience: June 12, 2017
Hi Aisha,
Thank you for choosing our website.
We checked your account, you have made a COD (cash on delivery) order on June 4.
The item (pants170503702) is in short supply, our customer contacted you to cancel it or change to another item, but you have not replied.
According to our policy, if the COD order has not been shipped out within one week, it will be cancelled.
Please kindly note it is a cash on delivery service, you have not paid for it yet.
Apologize for all the troubles, feel free to make a new order at any time you want.
It's a shame that this company is in business.
So many people were killed in the holocaust by the natzis and out of all designs they chose the natzi symbol as their new necklace. Karma is a $#*!!
Date of experience: July 9, 2020
I ORDERED A DRESS FROM SHEINSIDE, WHICH WAS DESCRIBED AS A COTTON MATERIAL. THE THING THAT CAME IS THE LOWEST POSSIBLE NAILON. SHOPPING BAG QUALITY!
OF COURSE THE JOKE IS ON ME, BECAUSE FOR A REFUND I HAVE TO SEND THA PACKAGE ON MY EXPENSE AND IT COSTS AS MUCH AS THE DRES. SO, IT IS NOT WORTH THE TROUBLE. JUST WANT TO BE SURE THAT PEOPLE HAVE TO BEWARE.
Date of experience: February 24, 2016
Dear customer,
Nice day.
Thank you for trusting us and choosing SheIn.
But we are really sorry to hear that you are unsatisfied with our quality and material. You can take photos of dress that you mentioned, then send us some images which can show any difference clear so that we can check for you.
SheIn is an honest fashion company, we never shirk our responsibility. We will be responsible for any quality problems caused by us. Hope you can trust us. We trust that your problems will be solved perfectly. Moreover, our wesite has mentioned that the return postage should be paid by yourself. Hope you can kindly understand. You can also refer to http://www.shein.com/Return-Policy-a-281.html for the detailed information.
Waiting for your reply.
If there is any problem, please feel free to contact us via dispute@shein.com.
Thank you for your support.
Best wishes.
Shinside is one of my favourite online shop.The price are reasonable, their shipping are free, they update their products everyday, you can choose what you want in such low price
Date of experience: November 22, 2013
Wonderful experience with both of my daughters. I would highly recommend SheInside. All staff are very helpful and knowledgeable. Thank you for the nice friendly service.
Date of experience: November 28, 2015
Horrible customer service and refund policy
They charge you to send merchandise back even if its damaged.
Will never buy from them again
What a rip off
Tip for consumers:
Horrible customer service and return policy
Products used:
Sweaters, sweat pantd
Date of experience: September 7, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Ordered dress for special event, been 3 weeks still haven't received. Impossible to get in contact with them. Very disappointed. Do not order from Shein!
Date of experience: May 8, 2017
Ear Lisa,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
We checked your order, the tracking number is 927489098053670200XXXX, you could check through the link http://www.fedex.com/us/.
Now the package has arrived at US and is transit to Fedex US center.
After it arrives, the shipping company will update the tracking information and provide the scheduled delivery date.
Please kindly wait a few days.
If you need any help, do not hesitate to contact us.
Good selection of clothes at affordable prices, though workmanship can sometimes be better. Responsible and responsive customer service which I highly rated!
Date of experience: August 10, 2016
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi Caitlin,
Thank you for ordering from our website.
Please kindly send us your correct order number or the email address you used to register on our website, so that we could help you to solve the problem.
Waiting for your reply!
Sincerely,
SHEIN Customer Service