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    SHEIN

SHEIN

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Overview

SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.

  • Service
    1599
  • Value
    1493
  • Shipping
    1584
  • Returns
    1185
  • Quality
    1419

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
126
View ratings trends
1015
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How would you rate SHEIN?

Reviews (4,909)

Rating

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Reviews that mention popular keywords

customer service (1305) phone number (118) credit card (118) return label (66) post office (49) shopping experience (78) quality products (40) product quality (26) delivery time (42) lace dress (21)
Thumbnail of user eastya
New York
1 review
2 helpful votes
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March 1st, 2016

Really great experience with Shelnside. I bough 2 dress here last week and i got happy with the dresses because its great quality with cheap price. I highly recommended the Shelnside to all!

Date of experience: February 27, 2016

Thumbnail of user brendaannejones9380
Virginia
1 review
0 helpful votes
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June 14th, 2023

I have been waiting since April 24th for my refund. They got the dresses back untouched and they received all 3 dresses and yet I'm still waiting almost 2 months for my refund.

Service
Value
Shipping
Returns
Quality

Date of experience: June 14, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user angelicah25
Mexico
1 review
0 helpful votes
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December 1st, 2019
Verified purchase

All the pourchases were so cool. They fit me very well, i will continue buying here, here I can find everything i need, here they have all clothes for the season at very cheap prices

Date of experience: November 28, 2019

Thumbnail of user camilac7
Portugal
1 review
0 helpful votes
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September 23rd, 2017

I' have been shopping several itens on the website, and so far is the best shop that I have ordered clothes until now, the pieces have a good quality and looks like the pictures of the website

Date of experience: September 20, 2017

Thumbnail of user khadijaj5
GB
1 review
0 helpful votes
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August 7th, 2020

I've been trying to get in touch with shein but it couldn't, on the website it said to call the corrier services and they've told me that I need to contact the sender but this has become impossible

Date of experience: August 7, 2020

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user mdiftekharr1
California
1 review
0 helpful votes
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October 4th, 2015

Its just an awesome. I just loved it.the design and looks of this products is minblowing... i just shocked when see this products... its such a wonderful gift for me...

Date of experience: October 1, 2015

Thumbnail of user br93
Louisiana
3 reviews
10 helpful votes
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May 10th, 2023

This is not a trustworthy company. They take your money and never deliver your items. They say they deliver but my cameras say differently. SCAM COMPANY

Products used:
nothing came

Service
Value
Shipping
Returns
Quality

Date of experience: May 10, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user breeins
Oregon
1 review
6 helpful votes
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January 7th, 2015

These people are crooks! Don't waste your hard earned money on these terrible quality, too small, poorly packaged clothes. The customer service is terrible. I asked for a refund, and was asked to send pictures of the quality isssues. I did. The response went something like, "It looks fine to me. Want 5 dollars and you keep the clothes?" WHAT?! NO I DON'T WANT YOUR STINKY CLOTHES. I WANT MY MONEY BACK! I am now going to every review site I can find so that the word gets out to never buy from these clowns.

Update: 1/31/15. So now the company has sent me a partial refund of my purchase. They also, very annoyingly, have been badgering me with emails, asking me to change my star review, and to write more positive things about them. WELL, they DID give me a partial 1/3 of purchase price, refund, after I started writing negative reviews of them online. But the emails I'm getting are super creepy, unwanted, stalkerish, and unnecessary. I won't change my star rating. It's my right as an American citizen to write my opinion on this and other websites to warn my fellow consumers of your foul company policies. Please stop contacting me.

Service
Value
Shipping
Returns
Quality

Date of experience: January 4, 2015

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Dear customer,
We sincerely apologize for all inconvenience we brought to you.
Sorry to hear that these products cannot meet your requirements. But we just wanted some photos so that we can check them with our factory in order to find a way to fix your problems. Hope you can understand.
Thank you for sending us those photos anyway. We are dealing with these problems you mentioned now.
And we will arrange the refund once we received your return parcel.
Sorry again.
Thank you for your support.

Thumbnail of user jamesb304
New York
1 review
0 helpful votes
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December 27th, 2015

Wow! Really the quality and color of the dress is great. My all friends liked that. The service of the Shelnside also quick and price is reasonable. I highly recommended to all.

Date of experience: December 24, 2015

Thumbnail of user taniat35
New York
2 reviews
1 helpful vote
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August 6th, 2023

SPEEDX SAID THEY DELIVERED, and they DID NOT. AFTER having hard time contacting SHEIN and SPEEDX, THEY finally said they refunded my account. LOOK into my account no refund from SHEIN. THEY ARE TOTAL THE WORSE AND I have done a police report and will take this to the news.LIARS. I HAVE BEEN a GREAT CUSTOMER And this is how they treat me. So disappointed. I recommend no one buys from them. THey are in a scam with SPEED.The police is on it.

Tip for consumers:
no delivery they lied

Products used:
no delivery they lied

Service
Value
Shipping
Returns
Quality

Date of experience: August 6, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user rintut
AE
1 review
2 helpful votes
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June 2nd, 2019

Tring to return the items bcz size not correct. But can't find the way to return it. Only chat option showing for help in the app to return but nobody responds to that also.

Date of experience: May 30, 2019

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user farahb19
Canada
1 review
0 helpful votes
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July 3rd, 2021

Hello Please
Shein is bad sergiy shirts not coming when said they would come! Don't like! I kill! Please don't go here they steal money I will kill shein

Products used:
Shein

Service
Value
Shipping
Returns
Quality

Date of experience: June 3, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user cristinam31
Spain
1 review
0 helpful votes
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August 28th, 2017

I Orderer a dress, and I received it in two weeks.
Perfect relation between quality and Price.
Besides that the size are perfect and the ítems are like in the photo.
So so happy with my dress

Service
Value
Shipping
Returns
Quality

Date of experience: August 27, 2017

Thumbnail of user rosas9
Mexico
1 review
3 helpful votes
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July 18th, 2016

I ordered a bunch of stuff the past 11th of July with the express shipping which is supposed to be from 3-7 days, but so far all I get is "processing" and I am now really on my nerves because I need the package to arrive before the 20th of July.

Date of experience: July 16, 2016

Thumbnail of user xiaopingx
JUDY G. – SHEIN Rep

Hi dear,

Thank you for ordering from our site. We are truly sorry for keeping you waiting.

You placed on July 11 including 10 items. It normally takes 3-7 business days for us to get the order ready for shipping. But if the items you ordered are in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.

According to the conversation between you and our customer service, we decide to ship out the items which have been prepared well and refund two items which have not been prepared well to your Wallet(the money of your wallet can be used for shopping on our site and also can be withdrew to your credit card).

Apologies for all the trouble and hope you will receive the order soon!

Thumbnail of user brendan79
New York
1 review
0 helpful votes
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September 12th, 2019

I love that they have all sizes for all different type of people. I also love the different types of styles. I went to the pop up and couldn't stop looking at all the clothes.

Date of experience: September 8, 2019

Thumbnail of user nassimbwaevelyn0
Bahrain
1 review
1 helpful vote
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September 8th, 2023

I ordered different things but I got I shoe leg and I tried all means to reach them,no one is minding yet I paid,never ship with you again u deserve no star

Date of experience: September 8, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.

Thumbnail of user cassiea38
Australia
1 review
1 helpful vote
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December 29th, 2021

Never buy off here i placed a small order of $43 and it NEVER CAME i ordered on the 19th of november and it is now the 30th of december, ive never experianced a worse website. And shien dont you dare give me your litle fake appoligy note with the little $#*!ing heart. Im done

Tip for consumers:
dont use this site

Products used:
none they didnt come

Date of experience: December 29, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user faym34
South Africa
1 review
5 helpful votes
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December 1st, 2017

My issue was resolved. And l received my packages. Thank you Yulanda from shein for all the help. They were really helpful after all my delay in my parcels finally l received my packages. Thank you

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: November 27, 2017

Thumbnail of user niah5
Georgia
1 review
3 helpful votes
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May 12th, 2017

I ordered a dress i was supposed to wear to my prom after party on april 19th. My prom was on may 6th and i STILL dont have my dress. I spent $11.00 on a party dress WEEKS AGO! Im tempted to go to my bank, file for fraud, and DEMAND MY MONEY BACK!

Date of experience: May 10, 2017

Thumbnail of user mollym16
molly m. – SHEIN Rep

Dear Nia,

Thank you for ordering from our website.
Because we are upgrading our warehouse, your order has been delayed, we are so sorry for keeping you waiting.
How about we cancel the order and issue the refund to you?

Apologize again for all the troubles, if you need nay help, do not hesitate to contact us.

Thumbnail of user kajalk2
Maryland
1 review
2 helpful votes
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March 27th, 2017

I honestly can't wait to get these clothes, my friends have also purchased from them and the clothes were gorgeous! I just placed my order and can't wait to recieve them and blog about them!

Date of experience: March 26, 2017

Thumbnail of user sydnic2
North Carolina
1 review
2 helpful votes
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April 25th, 2021

I have ordered from Shein multiple times in the past and the package always gets to me in a timely fashion (1-2 weeks max). On April 2,2021, I ordered a HUGE order (over $150 worth) from Shein, the label was created on April 5th and "shipped" April 10th. THAT WAS THE LAST THING IVE HEARD FROM THEM! I have contacted them many times and they do NOT give me a answer for where my package is or a refund. At this point I don't even want the clothes, GIVE ME MY MONEY BACK! SCAMMERS! I have even contacted USPS and they NEVER received the package, so obviously SHEIN is the problem. If I could give them 0 stars and a lawsuit I would. Beyond horrible and you are ignorant to think it wouldn't happen to you. I hate this company. GIVE ME MY MONEY BACK!

Tip for consumers:
DO NOT ORDER FROM THEM! This company needs to be shut down. HORRIBLE!

Products used:
Dresses, tops

Value
Shipping
Returns
Quality

Date of experience: April 25, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user cherrysgirl8956
Arizona
1 review
0 helpful votes
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June 21st, 2023

They have the worst Customer Service ever. I shop with Shein Constantly until now never again. I ordered my grandchildren over 200 worth of clothes. I received a notification from DHL they were delivered. THEY WERE NOT at least not to me. I spoke to DHL not only did they admit my package was misdelivered they told gave me a reference number to They have the worst Customer Service ever. I shop with Shein Constantly until now never again. I ordered my grandchildren over 200 worth of clothes. I received a notification from DHL they were delivered. THEY WERE NOT at least not to me. I spoke to DHL not only did they admit my package was misdelivered they gave me a reference number to give to Shein for a refund. After back and forth with Their chats and tickets they refuse to refund my money. DHL says they have contract with Shein and I should be refunded. I am so disappointed and upset beyond belief. I'll continue to tell my story. My grandson is an influencer with lots n lots of followers they will all hear it to Shein for a refund. After back and forth with Their chats and tickets they refuse to refund my money. DHL says they have contract with Shein and I should be refunded. I am so disappointed and upset beyond belief. I'll continue to tell my story. My grandson is an influencer with lots n lots of followers they will all hear it

Date of experience: June 21, 2023

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.

Thumbnail of user casandraa6
Pennsylvania
1 review
0 helpful votes
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July 6th, 2021

I placed an order on the 3rd of July it said its been shipped but its still sitting and its now the 7th of July and I needed my items buy the 15th so now I have to buy new stuff because my stuff won't be here in time for my trip so this will be my first an last purchase from this place

Service
Value
Shipping
Returns
Quality

Date of experience: July 6, 2021

Thumbnail of user mollym16
molly m. – SHEIN Rep

Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️

Thumbnail of user nadac1
Slovakia
1 review
0 helpful votes
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September 12th, 2017

I hava a lot of clothes from SheIn and I love it! Everything have amazing material and looks great. And I must say, that everything look same! Love it so so much!

Date of experience: September 9, 2017

Thumbnail of user aracelit
California
1 review
0 helpful votes
  • Send Message
August 1st, 2016

The quality of the clothing is great and the prices are amazing. The customer service is also great. They really care about theiright customers. Overall great company

Date of experience: July 31, 2016

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From the business

SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.

Company Representative

Thumbnail of user mollym16
molly m.
Typically responds within 8 days

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