SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Really great experience with Shelnside. I bough 2 dress here last week and i got happy with the dresses because its great quality with cheap price. I highly recommended the Shelnside to all!
Date of experience: February 27, 2016
All the pourchases were so cool. They fit me very well, i will continue buying here, here I can find everything i need, here they have all clothes for the season at very cheap prices
Date of experience: November 28, 2019
I' have been shopping several itens on the website, and so far is the best shop that I have ordered clothes until now, the pieces have a good quality and looks like the pictures of the website
Date of experience: September 20, 2017
I've been trying to get in touch with shein but it couldn't, on the website it said to call the corrier services and they've told me that I need to contact the sender but this has become impossible
Date of experience: August 7, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Its just an awesome. I just loved it.the design and looks of this products is minblowing... i just shocked when see this products... its such a wonderful gift for me...
Date of experience: October 1, 2015
This is not a trustworthy company. They take your money and never deliver your items. They say they deliver but my cameras say differently. SCAM COMPANY
Products used:
nothing came
Date of experience: May 10, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
These people are crooks! Don't waste your hard earned money on these terrible quality, too small, poorly packaged clothes. The customer service is terrible. I asked for a refund, and was asked to send pictures of the quality isssues. I did. The response went something like, "It looks fine to me. Want 5 dollars and you keep the clothes?" WHAT?! NO I DON'T WANT YOUR STINKY CLOTHES. I WANT MY MONEY BACK! I am now going to every review site I can find so that the word gets out to never buy from these clowns.
Update: 1/31/15. So now the company has sent me a partial refund of my purchase. They also, very annoyingly, have been badgering me with emails, asking me to change my star review, and to write more positive things about them. WELL, they DID give me a partial 1/3 of purchase price, refund, after I started writing negative reviews of them online. But the emails I'm getting are super creepy, unwanted, stalkerish, and unnecessary. I won't change my star rating. It's my right as an American citizen to write my opinion on this and other websites to warn my fellow consumers of your foul company policies. Please stop contacting me.
Date of experience: January 4, 2015
Dear customer,
We sincerely apologize for all inconvenience we brought to you.
Sorry to hear that these products cannot meet your requirements. But we just wanted some photos so that we can check them with our factory in order to find a way to fix your problems. Hope you can understand.
Thank you for sending us those photos anyway. We are dealing with these problems you mentioned now.
And we will arrange the refund once we received your return parcel.
Sorry again.
Thank you for your support.
Wow! Really the quality and color of the dress is great. My all friends liked that. The service of the Shelnside also quick and price is reasonable. I highly recommended to all.
Date of experience: December 24, 2015
SPEEDX SAID THEY DELIVERED, and they DID NOT. AFTER having hard time contacting SHEIN and SPEEDX, THEY finally said they refunded my account. LOOK into my account no refund from SHEIN. THEY ARE TOTAL THE WORSE AND I have done a police report and will take this to the news.LIARS. I HAVE BEEN a GREAT CUSTOMER And this is how they treat me. So disappointed. I recommend no one buys from them. THey are in a scam with SPEED.The police is on it.
Tip for consumers:
no delivery they lied
Products used:
no delivery they lied
Date of experience: August 6, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Tring to return the items bcz size not correct. But can't find the way to return it. Only chat option showing for help in the app to return but nobody responds to that also.
Date of experience: May 30, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Hello Please
Shein is bad sergiy shirts not coming when said they would come! Don't like! I kill! Please don't go here they steal money I will kill shein
Products used:
Shein
Date of experience: June 3, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I Orderer a dress, and I received it in two weeks.
Perfect relation between quality and Price.
Besides that the size are perfect and the ítems are like in the photo.
So so happy with my dress
Date of experience: August 27, 2017
I ordered a bunch of stuff the past 11th of July with the express shipping which is supposed to be from 3-7 days, but so far all I get is "processing" and I am now really on my nerves because I need the package to arrive before the 20th of July.
Date of experience: July 16, 2016
Hi dear,
Thank you for ordering from our site. We are truly sorry for keeping you waiting.
You placed on July 11 including 10 items. It normally takes 3-7 business days for us to get the order ready for shipping. But if the items you ordered are in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.
According to the conversation between you and our customer service, we decide to ship out the items which have been prepared well and refund two items which have not been prepared well to your Wallet(the money of your wallet can be used for shopping on our site and also can be withdrew to your credit card).
Apologies for all the trouble and hope you will receive the order soon!
I love that they have all sizes for all different type of people. I also love the different types of styles. I went to the pop up and couldn't stop looking at all the clothes.
Date of experience: September 8, 2019
I ordered different things but I got I shoe leg and I tried all means to reach them,no one is minding yet I paid,never ship with you again u deserve no star
Date of experience: September 8, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Never buy off here i placed a small order of $43 and it NEVER CAME i ordered on the 19th of november and it is now the 30th of december, ive never experianced a worse website. And shien dont you dare give me your litle fake appoligy note with the little $#*!ing heart. Im done
Tip for consumers:
dont use this site
Products used:
none they didnt come
Date of experience: December 29, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
My issue was resolved. And l received my packages. Thank you Yulanda from shein for all the help. They were really helpful after all my delay in my parcels finally l received my packages. Thank you
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 27, 2017
I ordered a dress i was supposed to wear to my prom after party on april 19th. My prom was on may 6th and i STILL dont have my dress. I spent $11.00 on a party dress WEEKS AGO! Im tempted to go to my bank, file for fraud, and DEMAND MY MONEY BACK!
Date of experience: May 10, 2017
Dear Nia,
Thank you for ordering from our website.
Because we are upgrading our warehouse, your order has been delayed, we are so sorry for keeping you waiting.
How about we cancel the order and issue the refund to you?
Apologize again for all the troubles, if you need nay help, do not hesitate to contact us.
I honestly can't wait to get these clothes, my friends have also purchased from them and the clothes were gorgeous! I just placed my order and can't wait to recieve them and blog about them!
Date of experience: March 26, 2017
I have ordered from Shein multiple times in the past and the package always gets to me in a timely fashion (1-2 weeks max). On April 2,2021, I ordered a HUGE order (over $150 worth) from Shein, the label was created on April 5th and "shipped" April 10th. THAT WAS THE LAST THING IVE HEARD FROM THEM! I have contacted them many times and they do NOT give me a answer for where my package is or a refund. At this point I don't even want the clothes, GIVE ME MY MONEY BACK! SCAMMERS! I have even contacted USPS and they NEVER received the package, so obviously SHEIN is the problem. If I could give them 0 stars and a lawsuit I would. Beyond horrible and you are ignorant to think it wouldn't happen to you. I hate this company. GIVE ME MY MONEY BACK!
Tip for consumers:
DO NOT ORDER FROM THEM! This company needs to be shut down. HORRIBLE!
Products used:
Dresses, tops
Date of experience: April 25, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
They have the worst Customer Service ever. I shop with Shein Constantly until now never again. I ordered my grandchildren over 200 worth of clothes. I received a notification from DHL they were delivered. THEY WERE NOT at least not to me. I spoke to DHL not only did they admit my package was misdelivered they told gave me a reference number to They have the worst Customer Service ever. I shop with Shein Constantly until now never again. I ordered my grandchildren over 200 worth of clothes. I received a notification from DHL they were delivered. THEY WERE NOT at least not to me. I spoke to DHL not only did they admit my package was misdelivered they gave me a reference number to give to Shein for a refund. After back and forth with Their chats and tickets they refuse to refund my money. DHL says they have contract with Shein and I should be refunded. I am so disappointed and upset beyond belief. I'll continue to tell my story. My grandson is an influencer with lots n lots of followers they will all hear it to Shein for a refund. After back and forth with Their chats and tickets they refuse to refund my money. DHL says they have contract with Shein and I should be refunded. I am so disappointed and upset beyond belief. I'll continue to tell my story. My grandson is an influencer with lots n lots of followers they will all hear it
Date of experience: June 21, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I placed an order on the 3rd of July it said its been shipped but its still sitting and its now the 7th of July and I needed my items buy the 15th so now I have to buy new stuff because my stuff won't be here in time for my trip so this will be my first an last purchase from this place
Date of experience: July 6, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I hava a lot of clothes from SheIn and I love it! Everything have amazing material and looks great. And I must say, that everything look same! Love it so so much!
Date of experience: September 9, 2017
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.