SHEIN

Did not receive refund Terrible service. No contact phone number available. Will have to write to the company

I ordered a good 200.00 worth of clothing the tops all fit fine they were not the greatest quality but that was expected with the amount I paid per top. The pants on the other hand ran small to say the least I ordered 3 pairs of pants and 1 romper in mediums the pants ran so small that they would have fit my 4 yr old daughter this is no exaggeration. I put the pants up against my daughters pants and they were the same size(4t) if not a few inches longer the site should clarify that they run in Asian sizes not US and that their sizing chart is completely off. When I contacted customer service for a refund they informed me I would have to pay to return the items. I then asked to have a manager or supervisor call me to which I was told they have no phone service. I doubt that in their entire company they have no phones seeing as I work for a clothing company and you need phones to be able to run the business well long story short after writing to the bbb they were gracious enough to send me a return label. I will not be ordering from them again the quality of the clothing was as expected for the price but the customer service was lacking and the return process was ridicules.

In response to their response they emailed me shortly after my review and asked me to change my review for a 40% off coupon I found this hilarious and worth mentioning since they had a promotion for 40% off all orders running on their site my review stand.

I love the pants i just got from this site. Im very short and they fit just right the shiping was fast and the pant were so cute i will deffantly buy from them again

I really love the products of Shein. There is so much choice of the lastest styles. The quality is okay but some products have a bad qualtity. This is why I give only 4 stars.

I didn't recieve my order yet. I ordered 4 items on 21Aug., 2021 and shein shipped my order on 24Aug. Now today is 1st oct. But yet i didn't recieve it. I put noyice to customer service also but they didn't answer me. My order is toooo delay. Its been 1month yet i have no any clue about my order where it is. Please update my order info where its. I saw it on shipment status. Its show to me 30Aug. Still in transit.

Hi. I had placed an oredr for 4 earrings and had also paid for the same but cannot find anything in the order history nor has the order arrived here. Order - LKL*******

I love the quality of the product it has wonderfull collection, greate customer service at a way better price.In the beginning I was a little unsure but was deeply satisfied with quality, fitting and packaging of the product. Always found genuine DISCOUNTS on this site. I recently ordered a jumpsuite and I get components every time I wear it. HIGHLY RECOMMENDED

I NEVER RECIVIED MY ORDER THAT THEY SAY WAS SHIPPED. AND NEVER GOT, SOME OF THE THINGS IN MY ORDER WAS CANCEL AND I NEVER KNEW THET WERE CANCEL I AM STILL WAITING ON RESPONSE FROM SHEIN AND NEVER GET ONE. THEY HAVE NO CONTACT INFORMATION.

So I'm a regular shein customer this time, they have been rubbish. I received rude customer service. So I was meant to receive my order on April 4th ( that was the last estimate day for shipment) didn't receive it then so immediately contacted SHEIN via the support section. They apologised. I told them if I do not receive it by this certain day it's no use to me as I'll be travelling and I won't be in to except it. Only my mother in law will be in and once she accepts it I will be doing a full return, including the final sales! As it's no longer needed and it's way out of the time frame, SHEIN was telling me I can't return the final sales. I said yes I will! Your delivery is way out of the time frame and balloons I need needed which for my husband birthday which has gone! So I will be returning EVERYTHING! They kept on going back and forth with me, even closing my ticket!rude! When it wasn't resolved! So i opened another one they passed me to the senior customer service stephen! He wasn't helpful and very cheeky! He said he doesn't understand English. So why employ staff to respond to English speaking customers if you do not understand English. Which is a lie anyway because he was typing very good English! Anyway he now said I should pay for a return because I'm returning the items for personal reasons! How the hell am I returning items for personal reasons. When my delivery was delivered out of the time frame! He tried to be cheeky with me and said I should keep the items if I do not want to pay for delivery. I'm definitely taking shein to small claims court because since the 4th of April I've been on this matter and it's been stressful and I've received rude customer service, most importantly from Stephen. Till this day I'm yet to receive a return QR code. One thing about me is I will definitely do not play when it comes to me spending money and receiving good customer service! This one I didn't, I will never buy from shein again! They have now closed my ticket twice! This is getting frustrating!

I ordered 3 bathen suites 3 weeks ago and still haven't recieved my packages! Today is Saturday and I leave for the beach Monday! I am BEYOND furious! They better hope my packages are correct!

I placed an order the 26th said it was being processed checked again this morning said I never placed an order so I called the only number I could find online and someone saying he was the senior supervisor was extremely rude and in professional I told him I never received my email comfimation or order number he said I was a liar I asked to be transferred to someone else that wasn't rude he said he was the only one and I must not speak English then hung up on me I was born and raised in the USA I speak and understand English better than he does since he was not even in America where is my money or my tracking number for my items!

Basically anything bad you could say about a store applies to Shein. It's bad for everyone involved. Starting off with the people who make these clothes. Shein uses sweat shops in China to produce millions of disposable garments. They come out with 2,000 NEW items each DAY, for incredibly cheap prices. But they aren't cheap for no reason. Shein workers get payed a minuscule amount, and have 18 hour shifts each day. Another reason, the materials they use are awful quality and BUILT TO FALL APART. The whole idea of disposable fashion is keeping up with lightening fast trends, buying a new wardrobe of bad quality clothes each month or even week. Compared to other fast fashion brands, Shein makes Zara and H&M look good. Not to mention, they steal ideas from small businesses and creators.
If you buy from Shein because of how cheap it is, consider either thrifting, buying from a slightly better fast fashion site, or buying LESS, higher quality clothes to last longer. Instead of going by rapid trends, buy things that YOU like and that YOU WILL WEAR.

First of all, this is a horrible site that steals photographs of clothing from other sites. For sure, they've taken numerous photos from NastyGal.com, which is rude and shady.
Second of all, I decided to buy a few things from the website anyway because of all the fashion bloggers talking about it. BAD IDEA.
I ordered a few things. A dress that I bought was way too short and the fabric was thin and cheap. My expectations were already low, but wow, wasn't aware that I could be disappointed by anything when I already expected cheap material.

The sizing is really weird. They are definitely not uniformed in any way and obviously have no brands that you can refer to because they rip off pictures from other sites and copy the clothing. Very poorly, I might add.

Another thing. One of the items I ordered was in stock when I ordered it, but then suddenly went out of stock (Wtf?) I mean, I understand if it goes out of stock, but why didn't they say it was out of stock? And second of all, they didn't even notify me of this. They just left it as is, didn't give me a refund or ask if I wanted an exchange and just kept the money. I didn't realize it was out of stock until I went back into my orders on the account to see it and had to contact customer service about it. They took a few days to reply back AND I still haven't received the money back.

Overall, horrible experience with them. Maybe you'll be lucky and get some good items, but if you continue to order from this site, you will run into problems.

I placed and order the first of July I still haven't received it this is now the 12th or 13th of August they said it was delivered it never was delivered they said that it was delivered at 1400 last Friday I went in there that 1330 minutes and they said it had not been delivered so I don't understand how it was delivered at $1400 hours I got msg at 1330 hours hadn't even arrived yet don't do business with this company because they are not reputable. Then they only want to refund half of my money I didn't send them half of the money to begin with I want all my money back don't do business with this company.

Sorry guys. It's not legit. :( I got duped. I ordered two small items on April 18 and didn't hear A THING until April 30th. I got an email apologizing for the delays (the common warehouse excuse) and a $5 credit, where they said they were rushing the order and it would ship in 3-5 days. Then, on the 6th day (May 4th, now) I received an email about further delays, now 5-7 days. I ordered on April 18th. And it's May 6th. Almost 20 days and my items haven't even shipped. I'll update this post with further news. Let's see how many more excuses they can come up with:/

EDIT--
Shein replied to this message and emailed me regarding an exchange. Their responses were very quick and helpful. Moving my review from 1 to 2 stars for good communication. Will update again when items are received.

EDIT 2--
I received the first piece May 22nd. According to the shein tracker, my second item just arrived in the US. The quality is about what I expected. Cheap, but the fit is fine. I will update again once I receive the final piece.

FINAL EDIT--
I left on a trip so I'm not sure when the final piece actually arrived, but it was delivered before June 7th. Overall. I do like the pieces I received. The quality is pretty good for the price, but I don't know if it's worth the headache. I did receive everything I ended up ordering so its up to you, but be aware you might be waiting 2-3 months to receive your items. I probably won't be ordering again.

Shein is pregistis toward black people they still money from customers and rude and theives package wrong items support suck rude they like black people

Every timei buy from shien i alwahs get little chinese kids from china shien saeatshop asking for help and then theh stain my clothes with blood. Terrible qaulity stop stsinon my clothes with blood you idiots. Kys

All of their stuff is INCREDIBLY CHEAP and not as described. Shein is a "fancy" version of Wish. You get what you pay for. AVOID. Image shown is what I got vs what was advertised.

Bad customer service, bought clothes that were never delivered, asked for a refund and they kept telling me lies It's 35 working days now and still no refund after they said 7-14 BUSINESS DAYS...

I am expecting a package for over a month, and i hasn't received yet, it has been signed but doesn't reach to my warehouse.

The return process is terrible. I had to return almost everything I ordered because the sizes were so off, so I got a ticket, I got the print out for the return and I returned it to the poststation. Up until then everything was fine. But that was a month ago.
The Customer Service always tries to write me in German (which is either obviously badly translated by google translator or someone that is learning for about 3 months) eventhough I write in English. I don't even understand what they're trying to tell me in German most of the time, and I'm a native German. Anyway, I've been waiting for my money now for ONE MONTH and I had to send the package to Belgium, which is only a few hours from where I live. As proof they asked me to take a picture of the package before sending, and I did. Well, doesn't really help. Now I'm waiting for my 70 for a MONTH. I read in another comment below that legally online retailers have to refund and return items within 14 days, under the' The consumer contract Regulations', so I will also have to take this further if it doesn't get resolves ASAP.

Recieved dresses best description ----horrible low standards quality. I sent back via ups w/tracking #### still no refund... save your $$$$ aggravation dissapointment. Terrible customer service

Don't even bother with this company. Their return policy is terrible. What the hell am I going to do with swimwear and a lingerie top that does not fit? They don't even have an option to choose different sizes for the tops and bottoms of the swimwear. And don't even get me started on the other item, its quality was so low, it felt like putting plastic on my body. Honestly, I think I just lost $50 because they won't let me return or exchange the products. At least their customer service gets back to you right away, but just the quality of the clothing that I received, the amount of time it actually took to get my order (A MONTH! I WAITED A MONTH FOR CLOTHING I COULD NOT EVEN FIT) and their idiotic return policy, I will not be shopping on this site again, and I hope no one else is on here will too. I mean, the swimwear items and the lingerie are fine. It's not like my body tainted their horrendous clothing. There is a slew of words I would like to release right now, but I'll refrain, because this is a family site.