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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Well Shein did send my order yesterday. It was in a torn up wet box. I will never trust Shein again. I am done with them.
Products used:
Everything was for my great grand baby or the kitchen. You get what you pay for, and that's exactly what I got.
Date of experience: July 22, 2023
Love it super cute it's PINK! Can take pics and have a lil photo shoot. Must come in! Come early to see all the cute stuff!
Date of experience: August 16, 2019
SHEIN has never disappointed me when it came to get my orders on time. I get it with a weeks and the goods are reasonably priced
Date of experience: October 24, 2019
I worked to hard for my money for my order not to come on time if it comes at all... Shein is a total rip off and messed up my kids Xmas...
Tip for consumers:
Rip off
Products used:
Jeans
Date of experience: December 24, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
An item of my (first) order was not according to the description (night lamp should be USB rechargeable incl. A 3C charger, instead it was only battery operated, I choose the more expensive option compared to other offers to get these 2 aforementioned features).
I wanted to ship the item back and get a refund, then I got to know that returning wasn't for free, but the buyer is charger for the returning shipping cost.
In my case I shouldn't be charged since the item I received wasn't according to the description (either I received the wrong item or the description is wrong).
I wrote to Shein, they asked for many pieces of evidence (pictures, of everything, package, envelope, item barcodes etc.), I sent everything and then I got the response that the item I received was the right one!
Then I wrote a complain through customer service, they asked again for everything, I sent it once again and they never wrote back.
Unacceptable! There are other platforms (like Temu) which have a cost free return procedure and they give your money back without a great fuss.
So, if you wish to buy Chinese goods, better choose another provider, this kind of behaviour should be dealt with from the consumer side.
Date of experience: September 21, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Hi! I went shopping on this site on APRIL 24, and i have not received my package STILL. I complained multiple times, and at first when i asked for a tracking number, they gave me one from a previous purchase i made, which is stupid! I am not stupid enough to fall for something like that. I complained on this site and they replied with ANOTHER TRACKING NUMBER THAT DOESNT WORK. I sent multiple emails to them on their website and they still give me the WRONG TRACKING NUMBER. They say it is in town but the tracking number says the package doesn't even exist. What i hate more than dishonesty is a company that is sketchy like this one. I asked for a refund and they say that my package is in town (which i wont believe unless i have proof from a tracking number that works). So now in order to get my money back, i have to return a missing package that i can not track and that i am sure that was not even sent. I contacted the Better Business Bureau about this "Sheinside" and have found that multiple people are having the same problem with these people. All i want is MY money back.
If they do decided to comment back it will be "Sorry", "we dont know why its coming so late" "here an (invalid) tracking number". This is their response for every complaint. So really no help.
Date of experience: May 7, 2015
Dear customer,
Nice day.
Sorry for the waiting time and the late reply.
And we apologize that you are not happy with our customer service. We are really sorry for their inappropriate reply. We have checked for you, and found your items have been divided into two packages in order to save your time. The second package has been shipped on April 26 and 9374869903500383254268 is your tracking number. Because three-day holiday before and the tracking company needs time to update the information, you can search it on https://www.usps.com/ after several working days. Hope you can understand us.
We treasure all of you, and giving you the best online shopping experience is not our responsibility but also our honor. We promise you that we will improve the quality of our customer service in the future. Hope you can trust us and give us one more chance again.
If there is any problem, please feel free to contact us via dispute@sheinside.com.
Thank you for your support.
Best wishes.
Sheinside has my best jewelries and dresses that matches my quality. I cannot ask for more but i will always keep tab on their more improved quality fashion attires.
I love sheinside... Mwaaaaah
Date of experience: December 8, 2014
I didnt receive one of my items. I texted
Them my issue along with a photo. They say you'll get a responds in 24 hours. Welll thst is a lie. I also did a 2nd request to no avail.
Date of experience: December 22, 2022
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️
Quick shipping, affordable and cute! Easy to navigate through the website. Love this site. Will continue shipping here
Date of experience: July 14, 2019
This site is exceptionally wonderful. Everything about it is great; prices, range of sizes, clothes, and free shipping.
Date of experience: November 26, 2013
Customer service is very poor, delivery options changed without notification, showing that they don't care about the customer.
Date of experience: October 20, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
But the mobile app is laid out beautifully, the clothes are super cute and I guess relatively inexpensive.
Date of experience: August 11, 2016
Loved being able to try on all their online clothes in person! Fashionable clothes at a reasonable price
Date of experience: November 15, 2019
Have been waiting a MONTH for my order, paid for express shipping! A JOKE! Not to mention three weeks after processing, one of my items was no longer available! STAY FAR AWAY. NOT WORTH THE HEADACHE!
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 23, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I Bought an item but did not receive it. Unable to contact Customer service. Emailed but no response.
Tip for consumers:
They have 45 days to solve issues.
Products used:
Bought trousers for my husband but it did not arrive. I was very disappointed as it was the first time I had ordered from this company. There was no way to contact customer service agent. I emailed but no response.
Date of experience: December 16, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in App for assistance. We are happy to assist you!
This site is incredible. You can buy adorable clothing for cheap prices, and the staff is very friendly.
Date of experience: July 27, 2016
All clothes and jewelry are beautiful
And great quality love every thing they sell, will keep buying here
Date of experience: November 27, 2019
Very dissatisfied with shipping time miss-leading on shipping time. Wont order again,telling you 10 days or shorter, when order made you REALIZE Get ready for 2 to 3 weeks
Date of experience: November 30, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
There is no way to track your order or any help what so ever from customer service!
Can't track my order not even sure if I will see my 2 packages
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 13, 2017
Ear Gayle,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
For the order LXL11273, the tracking number is 92748909805367011XXXX, you could check through the link http://zpd.360zebra.com/track/parcelview#/.
The package is delayed in the customs for a few days, after it arrives at the Fedex US center, the shipping company will provide the scheduled delivery date, please kindly wait a few days.
For the order CLH11256, the tracking number is LW08853XXXX, you could check through the link http://www.17track.net/en/.
We will contact the shipping company and urge them to ship the packages to you as soon as possible.
If you have any other concern, do not hesitate to contact us.
I purchased some items at SHEIN and received a notification 7 hours after the package was delivered. When I looked for it at my front door, not package. I looked at my camera and the package was delivered about 1:00pm on Dec 7,2024 and was stolen from my front door at 2:03pm. I was home and the delivered person did not rang the door bell or knock on the door. I emailed SHEIN and Maddy said I have to contact the delivery company, they cannot do anything about it. I did not hire the deliver company, SHEIN did and the delivery company said, they delivered the package. I also looked to see if they package was out for delivery and it did not say it was out for delivery and it will be delivered the week of Dec 9th. I asked Maddy to escalate this to a manager, she said no manager is available, this was going on for almost 3 weeks and not manager was available? THIS IS TERRIBLE CUSTOMER SERVICE. NOW I AM OUT $52.00 and did not receive my order.
Date of experience: December 10, 2024
Hi,
We apologize for this inconvenience.
If the shipping status shows that the package has been delivered but you have not received it, we strongly encourage you to check your mailbox or front of home and ask neighbors or the front desk of the building.
You can also contact us in the SHEIN app by following these steps after logging in:
1. Please click "me"
2. Support
3. Click customer service
4. Select a subject
If the problem remains unresolved, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Yours sincerely,
SHEIN
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Date of experience: May 21, 2015
If you are interested in never receiving your packages, do consider buying from SheIN. They will guarantee you frustration with plenty of excuses. Starting off with the delivery company they use first saying "package was undeliverable due to safety of package missing"... then you wait. And wait... and wait for them to say you need to take up the dispute with SheIN. Who turns around and says file a complaint online because they inconveniently have no customer service phone number or online chat to handle disputes. Once you file, you must have photo proof that you never received the package... so I took photos of my empty front porch. They referred me back to ONTRAC delivery service who finally say "we will check on this for you". After much anticipation, they say the package was delivered. NOT! So I reach out to SheIN who says "Oopsy! Sorry, Not Sorry! You have exceed your 30 day dispute deadline. Thank you for shopping with us and shop some more." Me being the idiot for abuse that I am, I tried 4 more times. To which they nice enough to take my money and provide ZERO product using the same scam methods of check with ONTRAC, file with ONTRAC, file with SheIN, show proof it wasn't delivered, Sorry, Not Sorry 30 days dispute period ran out.
Unless you enjoy picking out NOTHING products, paying for NOTHING and Recieving NOTHING, do NOT by from this SCAM! If I could give them a negative 4 star I would. I am surprised they have not been shutdown.
Tip for consumers:
I am surprise a company that continually scams costumers, I am not the only one who does not receive their products, is still allowed to operate.
Products used:
Clothing that I never received.
Date of experience: December 10, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.