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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1952nd among Women's Clothing sites.
This company responds to reviews on average within 8 days
I recommend using this app for great affordable clothing, and more! Satisfied with everything I have purchased.
Date of experience: November 29, 2019
I loved my dress so much! It came quickly, looked better than the picture and fit perfectly! I love my Chiffon Geometric Print Maxi!
Date of experience: August 31, 2017
I want my money back for a shirt I never received! I have spread the word not to ever order from Shein! Crooked Company!
Date of experience: October 7, 2022
I love very much to buy in Shein, whenever they have free shipping I buy and never disappoint me with the product or service
Date of experience: July 6, 2016
My experience was excellent. The items were perfect. The size of cloths is adequate and sending time is about 2 weeks. Very nice shop!
Date of experience: September 26, 2017
I got several clothing items. Worst fabric quality i have ever seen. I cant wear any of the clothes because they are falling apart
Date of experience: April 9, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
After writing this review shein contacted me and gave me a full refund plus 1000 points to spend on there website. Well done shein.
Date of experience: January 5, 2018
Made me pay for delivery and returns. Spent £12.18got £3.69 refund. Never again shein. This is my second bad experience of this company.
Date of experience: December 26, 2017
I didn't receive my order. I ordered it 20 days ago. I text them, but no one responds. You have to answer the messages.
Date of experience: July 7, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I purchased two pair satin PJs and omg they are so very comfortable. I will order more. Shipping time was good, product was perfect.
Tip for consumers:
The store is a size you normally would because mine were perfect
Products used:
Two pairs of satin pajamas
Date of experience: December 19, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Sizing and quality is horrible. Also return policy is terrible. If ordering swimsuits you must have small boobs and jewelry fades in two weeks.
Tip for consumers:
Sizes do not match a size chart and jewelry is very cheap.
Products used:
None.
Date of experience: July 22, 2021
Hello, sorry for any inconvenience. For any issues, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤
Yo he tenido una muy grata experiencia de compra en Shein, ya que todo lo que he comprado en esa tienda en linea me ha encantado, siempre llega lo que esperaba, la calidad de la ropa es excelente y son muy amables, es una pagina muy confiable que sin duda recomiendo muchísimo!
I have had a very pleasant shopping experience in Shein, since everything I have bought in that online store has enchanted me, always comes what I expected, the quality of the clothes is excellent and they are very kind, it is a very reliable that I definitely recommend a lot!
Date of experience: May 8, 2018
Nice company and their activities really fantastic, love this company and there stuff, first time I ordered from this site, I am so happy to this service, Thanks for all, give good service, Thanks.
Tip for consumers:
All are very nice.
Date of experience: December 8, 2015
I order to coat a red and brown one. The colors are not the colors showed. They're way off. First time being disappointed with my order
Tip for consumers:
Na
Products used:
Nonena
Date of experience: February 16, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Not able to reach Shein. A big company should have at least a line available to contact concerning orders. About to order again but never mind.
Date of experience: May 30, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
I had a really bad experience with this site.
Really bad quality, impossible to get your money refunded, no customer service or phone number to call.
Date of experience: June 22, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
Ordered 7 items that never arrived! Shein makes it very difficult to contact them, terrible customer service! They got my $ and I got bupkus
Products used:
Never received any products
Date of experience: September 6, 2021
Hello, I would love to help resolve this issue with you. Optionally you can also provide your last name, email address, or telephone number used to place your order at SHEIN. I hope to hear from you soon.
Also, you can send us a message on Sitejabber or send us an email at dispute@shein.com with SITEJABBER on the title. Thank you and have a wonderful day!
If you're looking for an efficient, reliable, and ACCURATE online clothing retailer then SheInside is by far your best bet. We all know the excitement that stirs when waiting for that new top or that new pair of shoes, but sadly we also know the cruel disappointment when opening an order just to find that it's not quite what we thought it was...
You will not meet that disappointment when you purchase from SheInside. The website alone offers an amazing collection, clear photos of their products, and even accurate and extremely detailed descriptions of each product. Their prices are fantastic, and I have yet to browse their growing collection without seeing huge sales across the board. The icing on the cake? FREE SHIPPING
I recently purchased a pair of boots from SheInsider and was very satisfied each step of the way. It was difficult to make a decision with so many options. Every pair of shoes in their line offers such a great description right down to the type of material inside, outside, on the sole, style, and season. Also, each product has individual reviews from customers who have previously purchased the item(s).
Ordering from this site is pretty fun - you get 20% off your 1st order, 50% off if you refer friends, and even a points system to earn future discounts by uploading photos or sharing your purchase on Facebook (which we all do anyway, admit it). The process is simple and reliable - everything you'd hope for in a checkout. Free shipping is standard at a minimum of 5 days and my boots came in 7 days despite the holiday season!
This company/site has allowed me to feel excited for the delivery of my package 100% of the time - hands down the best site you could choose. You won't be disappointed.
Date of experience: January 13, 2015
Puchased 3 items and 1 fit. Now I need to send it back to the USA at my expense from Australian. Cant imagine how much that will costs me?/
Date of experience: February 9, 2017
Dear Sonia,
Thank you for ordering from our website, and we are so sorry for letting you down.
We have measurements on the each product page for your reference when purchasing, hoping to make it easier for you next time.We know that is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that.
Normally we do not pay for the return shipping charge, except the quality issue, please kindly understand.
Looking forward to your reply!
Great clothes and nice staff, good yo shop cheap and cool things, i met them in ny! During a trip y me pareció muy buen local.
Date of experience: September 9, 2019
They offered Free returns on first order, but if you have several items in order you are returning you have to pay $7.99 EACH! What a total scam!
Date of experience: April 4, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Payment method wasn´t working and I tried using online help but they disconnected me after they didn´t know how to solve the problem
Date of experience: September 19, 2017
Hi Thomas,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, our customer service has already sent you a new link to finish the payment, have you received it?
If you still could not pay for your order, please let us know, we will certainly help you to solve the problem.
Sincerely,
SHEIN Customer Service
Clothes are really low quality, don't let the price blind you
Bad customer service.
Takes a long time until you receive patcel
Date of experience: October 20, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I placed order October 4. Money withdrawn from my bank the 5th. Tracking indicates order has not been sent. Is your company legite?
* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 9, 2017
Hi Cyndi,
Thank you for ordering from our website.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
Now your package is ready and will be shipped out today, the tracking number is 940551020088XXXXXXXX, you could check through the link http://zpd.360zebra.com/track/parcelview#/.
And the standard shipping normally takes 6-8 business days, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
Sincerely,
SHEIN Customer Service
ABSOLUTELY AVOID!
I had to convince myself a week after I was supposed to have received my order that this website is not a scam. I ordered over $100 worth of (very cute and well priced) clothes and was promised free express shipping, meaning I would receive my order in under 10 business days. Not only did my order take eleven days to be processed before it was shipped (I ordered my clothes on September 30th) But when I logged onto the web side on October 10th to see what the #$% was going on, it turns out that my order had been processed and I had to "urge shipping" by pressing a button on the side of the page. I did not receive ANY kind of email notification that this was necessary, so as far as I know, the order might have been pressed and just sitting there for three or four days. My package was shipped on the 11th and I have still yet to receive it. I used the live chat to see if I could get some sort of explantation and the associate was not only unhelpful, he was completely condescending and just advised me to wait like "everyone else." (screen shots attached.) I cannot believe the state of their customer service and the false promises they lure you in with. AVOID AT ALL COSTS. Save yourself the headache and shop elsewhere.
Tip for consumers:
don't.
![Christian: shipped on 11th
[03:35:54] Aliza: I ordered on the 30th...
[03:36:04] Aliza: I had to urge shipping
[03:36:23] Aliza: no one sent me any kind of notification about my order having been processed
[03:37:49] Aliza: I checked the tracking product 0](https://static.sitejabber.com/img/urls/1406069/picture_14839.1476229035.jpg)
Date of experience: October 16, 2014
Hello,
Please forgive the delay. We are sure there will be no similar mistakes in the future.
Over the last few weeks，we have had some problems with the supply of these items.
We apologize for the delay. We have contacted our suppliers and they have promised
That they will meet all our future orders promptly. We will monitor this very carefully
As we wish to give our customers the best service possible.
Your tracking number is 2720805032, the tracking history shows that your items has been
Delivered and signed for by: HERN.
Have you received your items?
If you have any other problem, please feel free to contact us with this email:
dispute@sheinside.com
Have a great day
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.