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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
Beautiful store, need friendlier ppl to work here. I love the clothes and price point. The lighting and the decor is super cute. And ambiance.
Date of experience: November 22, 2019
I have tried calling and pushing the return button on the app and I cannot get any response I've screenshot everything with date and time
Date of experience: August 16, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Love their discounts and the shipping policy. Gathering a big order makes it really better in terms of price and shipping time.
Date of experience: October 28, 2020
I received a dress made in excellent materials. I am very happy because the dress have quality and totally fit to use.
Date of experience: February 27, 2016
Love this site large collection good clothes&quality response fast to email fast shipping very satisfied with shein Will buy again in shein
Date of experience: September 6, 2017
Go to a pop up and I promise you will shop online. The have great products and the price is really good!
Date of experience: October 18, 2019
I love this shopping website! They have great customer service and deliver everything on time! I have a million orders from here.
Date of experience: September 7, 2019
Their customer service is the worse. Do not enter their giveaways, they just give you invalid codes and tell you too bad.
Date of experience: May 20, 2020
Dear J A,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me the email address associated with your Shein account? Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - J A / CASE 701".
I hope to hear from you soon.
So I ordered this and in a couple of hours after wearing it, it gets torn in front of people, this is the last time I order from you people
Date of experience: June 16, 2019
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Scammers dont buy they reel you in and rip u. They think WE AMERICANS ARE STUPID Lol
DONT BUY not good. Would have been but they messed with the wrong person
Products used:
Beachwear
Date of experience: February 7, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
Shein has great clothes at a unbeatable price. I bought a bunch of clothes at the pop up shop in LA.
Date of experience: November 17, 2019
We never got our Pakage and they sent me many emails saying that we had received it and we never got anything, Not even costumer service At all, that's a shame steeling from hard working Families.
Date of experience: September 11, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
The quality of the clothes and products are of very poor quality. It doesn't look like anything in the photographs.
This is misleading advertising.
Date of experience: December 4, 2022
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you!
I have waited weeks for my order with out any resolution. I can't get anyone to review my order much less return my money.
Tip for consumers:
That the products were poor quality and the shipping would take so long.
Products used:
None
Date of experience: June 22, 2023
Hello, sorry for any inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I like so much SheIn! The items arrived on time. The quality is perfect. I love them and i will order again from SheIn.
Date of experience: October 17, 2017
Affordable clothing, super cute clothing at lightning fast shipping I look forward to free shipping on Sunday's.
Products used:
Clothing, throw blankets, pillow covers, makeup, cat tunnels, cat collars etc.
Date of experience: May 8, 2023
I need to know what happens when we pay for a order and it goes back due to Lack of Details like address. Do we rceive the money we spent
Date of experience: October 25, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
I invited a lot of people but nothing happened! This shop must be destroyed! It's a scam! Shein is really a scam remove it now!
Date of experience: February 20, 2024
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Love shopping at SHEIN! They have so many styles. I didn't like that it was disorganized and they didn't have many sizes
Date of experience: July 13, 2019
Shein has the cutest clothes and they are just my style. She is clothing also fits super snug. Shein has the cutest clothes for cheap also.
Tip for consumers:
You will find your style one this website.
Products used:
I used every product I bought
Date of experience: July 6, 2020
Great store with lots of trendy styles. Great clothing options and accessories. Love the styles and very cheap!
Date of experience: September 8, 2019
The fabric is chip and the sweaters look terrible and very unlike to the photo of product. And sleeves are short!
Tip for consumers:
If you want to buy something chip looking that is definitely for you!
Date of experience: November 16, 2022
Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
The items came but they were really not great quality for the price. They deleted my reviews with the pictures of the items.
Date of experience: February 24, 2020
Dear Sarah,
This is Alexis from Shein's US Escalation Team. On behalf of Shein, I apologize for the experience you had in doing business with us. I would love to help you resolve this issue. Can you please provide me your order number or the email you used to place the order. Please send to: dispute@shein.com with the subject line "RESOLUTION via SITEJABBER - SARAH T".
I hope to hear from you soon.
This reviewer has not provided information to show they had a genuine experience with our company.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️