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SHEIN has a rating of 1.8 stars from 4,909 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SHEIN most frequently mention customer service, tracking number, and credit card problems. SHEIN ranks 1953rd among Women's Clothing sites.
This company responds to reviews on average within 8 days
In game, with free products. They showed that it is for new user 0.3, or old user 0.01 and gave same for new and old user 0.01
Products used:
Game
Date of experience: October 9, 2023
None of the positive reviews verified purchase by the name. The negative reviews do. Nope sorry dont
Date of experience: June 8, 2022
Hello, For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
This outfit is so comfortable. This is the perfect throw on outfit and still look pretty. Please shop based on measurements this outfit is a 16.
Date of experience: November 4, 2021
Thank you for your support. We value your trust and confidence in us and sincerely appreciate you! Have a nice day! :)
I spent almost $200 and I never received my order. It says it has been delivered but never got it. It's says it has been signed
Date of experience: July 1, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
The phone case came broken. I opened the package that it was in and the phone case was just split in half.
Date of experience: July 23, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. Please enter 【Contact Agent】and submit a ticket to us. We'd be happy to assist you! Thank you and have a nice day!
Emailed me that it shipped. Tracking shows delivered. It wasn't. No way to contact their customer service.
Tip for consumers:
No way to contact customer service.
Products used:
Shoes
Date of experience: August 23, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
It looked so good on the website but when tried it on it was so small
I got a size 10/11 it was so small
Tip for consumers:
do not order your real size order a bigger one
Products used:
nothing
Date of experience: February 19, 2022
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Best site for clothes shopping! It's my favorite bevande it's cheap and full of beautiful curvy dress
Date of experience: October 31, 2020
They are thieves point blank they stole my entire website layout and uploaded it overnight via mobile
Tip for consumers:
Do not by from these crooks I don’t care how cheap their products are. Just done do it
Products used:
My own product these crooks stole my layout n uploaded it overnight via mobile. Shut this company down. We are getting together to boycott this company out of business we had enough of the stealing. Count your days Shein.
Date of experience: October 12, 2022
Hello, For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
I was going to buy now from this site, and after i read the reviews ill not
Thanks guys for all your reviews and Sharing experience
Tip for consumers:
Learn from others experience
Date of experience: November 12, 2014
Dear customer,
We sincerely apologize for any inconvenience we have brought you and the late order.
We are improving our speed of transportation.The reason is that we are in the middle of busy season. And we will try our best to bring you professional and meticulous service.
Please contact us if you need any further assistance.
Regards
It's been over two weeks since I have ordered my clothes and I have not heard anything from them. Every time I check it says "processing."
Date of experience: July 24, 2017
Hi Aisha,
Thank you for ordering from our website, we are so sorry for keeping you waiting.
Normally, it takes us 3-7 business days to process the order, please kindly understand.
And your package has already been shipped out, the tracking number is LW61789XXXXX, you could check through the link http://www.17track.net/en/.
The package is in transit, please kindly wait a few days.
If you have any other concern, do not hesitate to contact us.
I've had a great experience with Shein, they are quick to respond to concerns and the quality of the items has been good for the price!
Date of experience: May 10, 2017
My five packages are lost! Also money refund doesn't seem to work. I'm still waiting for some other packages to come but they are all late
Date of experience: April 30, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
I love shopping here, and they have such easy returns. I have never had any problems. If you shop using your measurements you will be OK
Date of experience: September 19, 2020
Clothing has horrible smell. Two sweatshirts. A shirt...horrible. Can't get this smell out washed items...disappointed
Date of experience: April 29, 2023
Hello, sorry for the inconvenience. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I get the majority of my clothes from Shein... I love it! I keep coming back for more, the clothing is cheap, cute, and fine quality.
Date of experience: June 20, 2017
Scams, I got half my money back on my returns! Don't buy its a headache, I bought my daughter clothes and the material is cheaply made
Date of experience: August 22, 2021
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
No phone to call no email no live chat. System robot is useless. I need 3 return labels can only get 1 can't get any help.
Tip for consumers:
Lack of customer service is very frustrating
Products used:
Dresses, jackets
Date of experience: July 6, 2023
Hello, sorry for any inconvenience.
For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
It's been a month I haven't received my order yet. There is no update nothing were do I need to contact to get my money back?
Date of experience: July 14, 2020
Hello, sorry for any inconvenience. For better service, we suggest you contact our customer service via: https://sourl.cn/AVmS3g. Please enter【Contact Agent】and submit a ticket to us. We'll offer a proper solution for you asap. Thank you and have a nice day! ❤️
Shein and Romwe are both asking me to send photos of my government id passport and credit card, i called paypal and my credit card company they said this is very concerning that an online merchant is asking for such photos. Romwe gave me a refund on paypal because i refused, however shein has not given me a refund BEWARE you might not get your clothes or your refund
THEY WONT REFUND MY MONEY, molly m. Keeps harassing me on here with daily messages, telling me they refunded my money giving me FALSIFIED paypal confirmation codes, paypal couldn't believe SHEIN went even lower to spend the time creating falsified paypal codes on sitejabber, but to fail to respond to week long paypal credit card, and better business bureau disputes. BELOW IS PROOF IN A PICTURE, NO REFUND FROM SHEIN. PAYPAL STATUS 8/15 = ****seller refused to ship goods, seller has made no contact********
MOLLY M. Stop LYING to protect the FRAUD and theft that occurs in the "security department" stop harassing me with FALSIFIED paypal confirmation codes, FALSIFIED paypal dispute codes, FALSIFIED DHL shipping codes. There are no records of these with any of the companies
Tip for consumers:
do not send them photos of your government identification over the internet, this will put your bank accounts at risk. call paypal and your credit card company ASAP. both paypal and all major credit card companies were well aware of the shady business practices of SHEIN's "security" dept, they also are very helpful at keeping their customers safe, so report them asap.
Date of experience: August 10, 2018
Hello, sorry for the inconvenience. You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day!
Fabulous clothing for amazing prices! I found this pop-up shop while in Miami and the deals were unbelievable! Thanks!
Date of experience: July 13, 2019
Nothing plush about their rugs cheap and nasty straight from a warehouse in China. I will never buy again
Products used:
Rugs
Date of experience: June 8, 2023
Hello. For any issues, you may contact Customer Service in app for assistance. We are happy to assist you! Please click "me"-->support-->customer service to enter 【Contact Agent】and submit a ticket to us.
I returned two pieces. They received them. I'm still waiting for the refund. This happened in May 2023.
Tip for consumers:
They received the merchandise. It is in the website under my account but they still haven’t refunded my money.
Products used:
None. I gave away the pieces I didn’t return. Clothing material looks chip.
Date of experience: August 27, 2023
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Delivery fast, packaging very nice, love the outfit, no snags in garment, awesome color, will buy again
Products used:
Jackets
Date of experience: April 26, 2023
This is how stupid answer u wil get from their so called customer service.
On face cheating people.do not trust them
Date of experience: November 6, 2022
Hello, Thanks for your comment.For any issues, You may contact Customer Service in SHEIN app, or simply click https://www.shein.com/robot?page=navigationBar. We'd be happy to assist you! Thank you and have a nice day! Please enter 【Contact Agent】and submit a ticket to us.
SheIn.com is mainly design and produce fashion clothing for women all over the world for about 5 years. Shop for latest women\'s fashion dresses, tops, bottoms. High Quality with affordable prices.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.