SHEIN

Good day.
I placed my on shein and it was delivered to abuffalo logistics to deliver it.on my track it's saying I have signed and received my parcel but unfortunately I didn't. I checked with security and neighbors but no parcel. I contacted the logistics they just said we will investigate it's now some days I haven't get any response so please shein change the logistics company. Below is the screen shoot of their page with huge complaints.its so heart breaking when you order a huge order and you don't receive it. Please help us out as we want to keep ordering from you

Thank you
Wayne

I ordered on 12/6/23. Delivery date was supposed to be 12/15/23-12/19/23. It is 12/22/23 and still no package. These were Christmas presents. There is absolutely zero info on tracking. I contacted them on my order with tracking number 1Z*******YW******* and they apologized and I'm supposed to receive points for my inconvenience. RIDICULOUS! I don't want your stupid points I want the stuff I paid for within the time period promised! 3 of my children will not be receiving their gifts because of this company. Points are irrelevant at this point. Will never order from them again.

I ordered nearly $300 worth of clothing from SHEIN on May 10th, it's nearly June and no updates. Yesterday the tracking info said it was in Canada and somehow today it's removed that bit? So is it not in Canada anymore? Messaged customer service but as you've all said customer service is a robot. Generic messages unrelated to issues. If I had have known it was going to take this long I would have ordered from a different retailer. I was hoping to wear these clothes in summer but at this rate they'll come for fall. Or never.

When I first encountered sheinside, I was surprised at its huge variety of goods on offer at impressively low prices, easy to use, and go though, the clothing on this site are fashionable, street fashion my best love. I have ordered here several times and the shipping time is good, and in general, their customer service and support is very responsive. I am very satisfied.

The clothes are cute, but I will not be shopping from here again. I've been waiting a month for my order which was supposed to come a week and a half ago. I understand that things are delayed because of corona, but how come Amazon and Poshmark are able to send their orders in a timely fashion? They're impossible to reach, they're giving me no indication of when my order is coming, just that it's "late," and of course even though I haven't received it yet they immediately charged me for it. Never again

Extremely delighted at my first purchase! Although I was a bit skeptical initially after seeing a lot of -ve reviews but was amazed and quickly won over by the exquisite range of clothing it provides. Online ordering at Sheinside has been extremely smooth that allows anyone to quickly find the best match effortlessly and free shipping provided was just an icing on the cake. I ordered a pair of shirts to be worn on my cousin's wedding and I am so pleased that I received the shipment right on the date of delivery. Will certainly recommend!

Before ordering, I had never heard of this company. I was talking a chance on buying but to my surprise, it was totally awesome. Fast service great shipping. The product is of high quality, and I will order again without a doubt. Thanks for that great first experience

This is the worst online shopping experience I have ever had. I wanted to return two items and the system would not let me. The next step button would not work. There was no way to contact Customer Service. No people, not even a live chat. All automated so you just keep going in a loop and can't get out of it.

Started off suspicious as they demanded a photo of my payment card and ID. Not at one point had it been made clear when my goods will be with me. Communication is terrible. All emails made no sense to the point where 'Alice' from customer service began sending emails in another language?! I'm certain this company is a scam. They gave me a dhl tracking number, but when I contacted dhl they had no record of my items. AND my clothes were being sent to Mexico?! I live in the UK. I want a refund and will never be returning to this crap site. Absolutely shocking service.

I suggest you advise when items run small, when advertised as large. My last order was taken to the Goodwill. I am size 10, so not overly heavy. Your styles are lovely (even those for an older lady like me) but I am afraid to order in future.

I placed an order (worth almost £100) with express shipping over one week ago and the order still has not been despatched. It's completely untraceable, and despite logging a 'ticket' with their customer service team I am yet to receive a response.

I would NOT recommend offering from this site! Complete waste of money and time. I want my money back ASAP!

I've bought $200 worth of things and they returned it because nobody was home at the time. I have been trying for days to try to get my orders reshipped but there is no human-reach contact. Also the email which they had sent to me regarding the return had a dud link so even if I wanted to I cannot cancel or reship the orders.

Have ordered several items and so far am very pleased with price, receiving shipping on time or within 1 day, and fits were fine. I looked up size chart before ordering as the items will vary in the inches etc in sizes. But found the quality and sizing (by chart) were correct. Am waiting for a jacket, due Tues 11/24/15. Order number shown is for the jacket I have not received yet/no complaint.

I ordered from a company that represented themselves as Shein stole money from myself and others: I'm very disappointed that you all never once alerted anyone that it wasn't your site, it makes me wonder if you all were not involved! I received fake tracking info; email correspondences daily then all of a sudden it said delivered but no package, no more responses to emails, nothing, A bunch of liars and thieves overseas,

This company is only out to rip you off. Their records when you order are completely confused and try to get an exchange or refund, forget it! I will probably never see my $ again. Please don't be tempted to order from here no matter how good the item looks!
Update on my review; I have received my exchange and my refund. I still would never do business with them again but they did do what they promised.

Hi Everyone! I just placed an 11 item order on Sheinside. Looking at these reviews I worried my order will not arrive before the season is up. All of my purchases are winter specific! I'll keep you all posted!

Clothing size was smaller than ordered, fabric is cheap. I wish the government would crack down on these scam companies ripping hard working people off. And shame on companies like Amazon for allowing these companies to continue doing business.

Very disappointed customer service, I uploaded the receipt I paid for custom fee per requested, then it keep saying your network connection is not good, I tried more than 3 times. But I don't get anything, which is unexpected!

You are irresponsible. I needed these items for Christmas and this is the time when they don't arrive. What annoys me the most with you is that I ordered it in advance at the beginning of December and it's already a month away and you don't feel like arriving. Improve. Your delivery method or look for more staff to give you good service

Great site for shopping. Used them many times never found anything wrong about there product and they are fast it product delivery. So when ever you order you can be sure about the delivery time with out any doubt.

SheIn first popped up on my Pinterest, and I have been buying all the cute clothes from them ever since! They have so much stuff that's my style, and it's always really good prices. AND free shipping!! Total win.

I ordered a couple of adorable sweaters two months ago, with expedited shipping. Not but two days later, they were already "shipped". One month later, I sent a ticket wondering where my sweaters were. The responder actually told me "Try to be a little more patient". Slightly offended, but okay. Another month later and they're still not here! I live in Texas, sweater weather is already over! As adorable as these sweaters are, shipping with Taobao takes less time. I will never be ordering from SheIn again.

I've been buying from this site a while now and the main draw is the quality compared to the price. They have a vast selection at very low prices. My recent purchase was the ruched jacket which seems to be only available at sheinside. The price was simply amazing for a jacket of such quality. It was shipped out fast and upon receiving it, I was once again content with the value this site offers. Even at discount prices, all the sizes I needed were in stock where they're are usually out of stock elsewhere. This is a great site if you want to fill up your wardrobe without digging too deep into your pockets.